Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’s additional commentsWe have forwarded Mr***’s information to the service department to re-schedule his appointment at his earliest convenienceOnce the technician re-assess the unit we can determine what further action are requiredHowever; at this time the refrigerator does not meet the qualifications for an exchange. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513 Kind regards, Dyeisha W***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, Technician fail to show up for a second opinion and the first technician just got a visual of the television with out opening up the television to see what caused the fire the first technician also stated that the fire was caused because of the power cord how's that even possible and how is that consider to be physical damage? As you can see from the picture I attached the fire started from the inside which melt the screen and the back of the television this is poor customer service on conns part and this will be the last time we will buy anything from them I can assure you that and I will pass it down to family friends and fellow co coworkersI will have to take this matter to court since conns doesn't want take any responsibility for selling me a hazardous television

Thank you for the opportunity to respond to *** *** complaintOur records show on 8/14/15, *** *** purchased ** washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan*** *** items were delivered and received in good order on 8/16/15. We researched
*** *** complaint and found he contacted our service department on 9/20/stating the washer is not completing a full cycleA service appointment was scheduled for 9/22/15; during the inspection the technician found parts needed to be ordered complete repairs*** *** contacted our Customer Service department to express his dissatisfaction regarding the estimated time frame for the parts to arrive and requested to have the parts expedited*** *** was advised that if the parts became available at a sooner date then we would notify him to schedule serviceOur records show that parts arrived on 9/30/and *** *** is currently scheduled to install on 10/01/15. Although *** *** washer does not meet the qualification for an exchange at this time; we will continue with any necessary repairsWe sincerely apologize for any inconvenience *** *** experienced as a result of the delay. If we may be of further assistance, *** *** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Dyeisha W***Customer RelationsConn’s Inc

Thank you again for the opportunity to respond to Mrs***'s concerns regarding account #***. Mrs*** stated we are not reporting the accounts correctly on her credit bureau. According to our records, we are reporting accurate information to the three major credit bureaus. We have asked Mrs*** to forward over a copy of her credit reports so we may compare her reports to the information we have reported to the credit bureaus. Mrs*** has opted not to forward over a copy of her credit reports for further research. We are unable to research her concerns regarding the credit reporting without reviewing a copy of her credit reports. Mrs*** made her final payment of $on June 9, 2015. Mrs*** will receive a close out letter within business days of the account closing. Please note, it takes the credit bureaus 30-days to update their information. We ask that Mrs*** please allow time for the credit bureaus to update their records to reflect the account as closed. We value Mrs*** as a customer and appreciate her brining her concerns to our attention. Thank you, Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My complaint is still not being handledWhy is no one doing anything?
Regards,

Thank you
for the opportunity to respond to Mrs*** complaintOur records show on
7/23/12, Mr*** purchase a floor model *** High Efficiency washer and
elected to purchase a 48-month Repair Service Agreement Plan
We
reviewed Mrs*** complaint and found she contacted
our service department on
7/4/stating the washer displayed an error code “DC”Due to Mrs*** location we have been unsuccessful in locating a certified technician in her
area to service the washerIn attempts to expedite this matter, Conn’s has
agreed to issue a store credit for up to $(which is the original amount
paid) to re-select a new washer under the Terms and Conditions of the RSA due
to service delayMrs*** will need to return her washer to the nearest
Conn’s to initiate the exchange
We
sincerely apologize for any inconvenience Mrs*** experienced as a result of
the service dely
If
we may be of further assistance, Mrs*** may contact our Customer Service
department at 1-877-358-1252.Kind regards,Kathryn ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,Conn's response fails to mention that per their own representative's statement to me in a telephone conversation, thatit is the responsibility of their delivery personnel to inspect the product for any defects before they leave my homethenI was to sign the delivery documents saying all was in order this DID NOT occurAnd at the time the delivery men did not inform me that by signing, I was agreeing to a nondefective productThey made NO effort to inspect, they simply sat the box on my living room floor without opening, handed me papers to sign and then they left my homeIt was a few days that the unopened box sat in my living room before the professional I hired came out to install the TV on wallI did not know that I only had hrsafter delivery to inspectThere is no way that I alone could have pulled the large tv out of box to inspect! The men (I hired) who removed TV from box turned the tv on immediately from removing from the box, before hanging it, and the defect on screen was showing at that time

Thank you for the opportunity to respond to Mr*** complaint. After researching Mr*** complaint we were able to confirm his issue has been addressed. Our records indicate Mr*** refrigerator was assessed and a functional failure was found. Due to the technician
findings an exchange request was submitted and approved on 8/04/16. We currently show Mr*** is scheduled for delivery on Friday(8/05/16). We sincerely apologize to Mr*** for any inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, November 01, 5:AMSubject: Fw: Revdex.com Complaint ID *** Thank for your interestThe warehouse staff failed to carry out conns responsibility in that they didn’t offer or open the television box in order to ascertain the television was in good condition or notIf that was done and inspected and agreed by both parties, we would be in the situation right nowIf they are pushing responsibility to me 100% they need to address their warehouse staff failure to to follow through on opening the packageHow can you invest over $on a product and as a big responsible company they claim they fail to do their own part of the transactionThat’s my argumentThis negligence has to shared 50-if any at all Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I can not accept this response because, the computer was never opened at the location prior or during purchaseI was told to check the screen once I left and call if I find a crack in the screenSales man Doc dropped my product and the store has yet to review the tape or video of the store to show thisI did ask Doc the sales man about my computer and he quickly said he dropped a speaker which I also purchasedHad Conns opened the computer while I was there perhaps they would have noticed a crack that started out as very small, unnoticeable without touching the screenIt appears as if Conns does not want to take responsibility for the sale of damaged goodsAfter going around and around I finally spoke with a gentlemen who told me all I needed was an order numberI finally started to feel as though Conns and I were communicating so I took the order number and dropped my computer off the very next day at Conns in Aurora, 09/21/I was told that I would hear from Conns repair shopI had not heard back by 10/03/16, almost weeks later so I called and found out that my ticket had been closed because they never received the damaged computerI then began to call around again trying to find the "lost" computerI finally spoke with Kathryn J*** who said my computer had been found in *** with impact damageThe computer was missing for over weeks, then I get a call from MsJ*** saying there is impact damageConns never opened the computer in front of me and there was no impact damage to that computer when Idropped it off on 09/21/The damage could have very well have happened during the 2+ weeks that the computer was left with Conns and missiwhat I was toldAgain I cannot accept this answerWhat is my next step[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In one respect, I feel as if I am being forced to accept Conn's decision, although everything was completely misrepresentedThey can say they told me the furniture wasn't leather, but there's no doubt, it was definitely sold as leatherNow they are saying they delivered the second sofa and my wife would not accept it, but it was NOT brought to my houseMy wife told them the day before not to deliver itNow, if we don't accept the sofa by January 31, they will "credit " our accountIt sounds like we will be forced to accept the sofa, because I definitely will not purchase anything else, and I will tell family and friends about the misrepresentation I received from this businessWe also purchased extended warranties on all three pieces and after reading it, it was also misrepresentedThe sales associate suggested if we had pets, it would be great to cover damage from a claw hole or scratchIt specifically states that it doesn't cover that or most anything elseI should have read that, but the furniture itself was dealer misrepresentation.
Regards,Richard ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Thank you for the opportunity to respond to Ms***’ additional comments. As mentioned in Ms***’ last response, she was offered and accepted a concession in the amount of $to be credited to her Conn’s account. Although, we are unable to honor Ms***’ request to credit her account in the amount of $250.00, in additional to the $we will mail a $Conn’s gift card for the inconvenience. We ask that Ms*** allow 10-business days to receive her Conn’s gift card Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attentionSincerely, Customer Relations Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintIts amazing how certain information was left outOn the date of delivery which was not the original date seeing as the they were set to deliver on 06/05/2016, but was unable and had to deliver on 06/07/This resulted in me having someone be at my house to receive this productI received a call from the DC that explained they would repair my wall of my houseNO ONE EVER CALLED ME BACK, and no one ever repaired the couchThe order was changed without my consent and I was told if I did not want the love seat then I would have to pay for a second deliveryThe sales clerk changed the order after my wife and had left, and then we was forced to come back to the store and resign paperwork for the sofa and love seatAs far as the missed repair appointment, when your not contacted that the repair person is coming then you cant make a plan for himfast furniture repair does not set an appointment they showed up un announced and I was at work, so yes I needed them to reschedule an appointment. Conns is a rip off, and the Madison location operated unethicallyThey have sold subpar quality product, and is refusing to accept responsibilityI have had broken furniture for over months but you best believe they are calling for paymentThis is a joke and so is Conn's home plus
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 8/15/16, Mrs*** purchased a “sold as is” clearance model *** *** *** Queen Mattress for a discounted price of $Mrs*** elected not to purchase Conn’s FurnitureGard PlanMrs
***’s mattress was delivered and signed acknowledging the items was received in good order on 8/24/16; no issues were reported. We researched Mrs***’s complaint and found that she contacted our delivery department on 9/19/16 (days after delivery) stating one of the delivery guys cut themselves and left blood on her mattress and carpetAlthough Mrs*** did not report any issues at the time of delivery and was outside the time-frame to report an incident, we agreed to send the delivery team back to her residence to assess the alleged damagesWe attempted to assess Mrs***’s mattress on four separate occasions as requested (9/20/16, 9/21/16, 9/24/16, and 9/28/16)However; Mrs*** has not made herself available on either date for the delivery team to inspect her mattress. Mrs*** mentioned in her complaint that she noticed the stains on her mattress later that evening when she put linens on her bedHowever; after reviewing the photos taken at the time of delivery, we were able to confirm that the linens were on the bed before the delivery team leaving Mrs***’s residence and she would have noticed the stains immediatelyTherefore; at this time we are unable to honor Mrs***’s request for an exchange; no damages were reported at the time of deliveryMrs*** did not purchase additional coverage to review other options. We have provided supporting documents with our response. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Thank you for the opportunity to
respond to Mrs*** additional commentsMrs*** received a copy
of Conn’s Return and Exchange Policy at the time of purchase; this information
may also be found on our website at www.conns.com/return-and-exchange
As mentioned in our previous respond, Mrs*** first contacted our
service department on 7/13/for service on her televisionConn’s has
attempted to repair the television under the Terms and Conditions of the
manufacturer’s warrantyHowever; due to Mrs*** refusing service there
has been a delay servicing the unit in a timely manner
Although Mrs*** television
does not meet the qualification for an exchange under the *** of the
manufacturer’s warranty; Conn’s will continue with service for any covered
repairsWe have confirmed with our service department that the part needed to
repair the unit is available and Mrs*** will be contacted to schedule
an appointment
If we may be of further assistance, Mrs
*** may contact our Customer Service department at ***
Kind regards,
Dyeisha ***

Thank you for the opportunity to respond to Mrs*** complaint. We researched Mrs*** complaint and found her issue has been addressed and resolved. Our records show Mrs*** was contacted on 7/29/16 and made aware that her dryer had been approved for an
exchange. We show Mrs*** new dryer was delivered and resolved on 7/30/16 in good order. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

","sans-serif"Times New Roman"">Thank you for the opportunity to respond to Mrs***
complaint. Our records show on 11/20/15,
Mrs*** purchased a ** dishwasher with a 48-month Repair Service
Agreement. Mrs*** signed invoice indicates at the time of
purchase she acknowledged she was provided a copy of the Repair Service
Agreement brochure and that she understood the coverage associated with the
product. Mrs*** elected to have her dishwasher delivered on
11/23/however it was installed by someone over than Conn’s.
We researched Mrs*** complaint and found she
contacted us on 11/28/15; stating
the unit was not working properly and displayed an error code. A
service call was scheduled through the manufacturer for 12/04/15; during the inspection the technician
found wires were cut underneath the dishwasher. The technician
repaired Mrs*** dishwasher; once the repairs were completed the
technician tested the unit and it was functioning properly.
If we may be of further assistance, Mrs*** may
contact our Customer Service department at 1-877-358-
Kind regards,
Jana ***

Thank you again for the opportunity to respond to MsBieker's concerns regarding account ***2970. As stated in our previous response, MsBieker paid the quoted payoff and the account closed. Conn's respectfully disagrees that the other payments had not posted to her account before she received the final payoff quote. We provided a copy of MsBieker's payment history with our previous response. MsBieker received the quoted payoff on April 18, She paid $and the account closed. MsBieker's account was a regular promissory note and security agreement that included interest. Again, Conn's appreciate MsBieker for bringing her concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, And Again, I did request that automatic payments be canceledNo one ever has told me that auto payment has to be canceled through the online service. You should review all of the phone calls not just the call from DecYou will clearly hear of my plea for understandingI was not informed that I would need to go online and cancel auto payments, therefore I would have done soI was also told on one phone call that I did not have auto payment set up and that Auto pay ended in December( you should review that call)I did speak with some one on Jan 9th , and was told my account was past due So she had me set up a "ONE TIME" auto payment for $to come out Jan I gave my debit card info and set that upOn Jan or 13th, I received another call stating my payment was still past dueProves how there was no communication about my payment, so I explained to the rep that I made payment arrangementsHowever she offered to let me just pay $to bring my account current and mentioned that she would cancel the payment arrangement that was set upI was also told that I did no longer have Automatic Payments set up , so of course I was under the impression that I would not have to worry about a automatic payment coming outAlso today when I spoke with Conns today I asked if I still had auto pay set up and I was told I do have auto pay However again I mention that I was also told that Auto pay ended in DecemberAnd you are saying that there is no way for Conn's to cancel Auto paymentsThat information has been proving to be incorrect, because I spoke to an agent today and asked her to Cancel Automatic pay from my account and she didI called back to ensure and another agent confirmed that I no longer have automatic payments set upI was clearly told that I no longer have Automatic Payments and that it ended in DecemberThe lady said that it only lasts for so longAnd also the statement of I made a call on Jan 13th is incorrectConns called me Jan 13thAlso you still never mention in your response that I made a payment of $on Jan 13th, or the arrangements made by the agent telling me that my payment of $74.54 , will bring my account current and that I would not have to pay another bill until Feb ( Please review that call as well)Also that my past due amount would be added to the end of my contract because of the mistake that Conns made in DecemberI HAVE BEEN UNDER THE IMPRESSION THAT AUTOMATIC PAYMENT ENDED IN DECEMBER BECAUSE THAT WAS WHAT I WAS TOLD MY A CONN'S REPRESENTATIVE