Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’s complaintOur records show on9/13/14, Mr*** purchased a clearance model *** ** *** *** sold at a discounted rate of $50.00; no additional coverage was purchased We researched Mr***’s complaint and found he sent his unit
to our service department on6/22/15stating when the unit is connected to HDMI the screen keeps switching on its ownMr***’s unit was inspected by a service technician who found parts were needed to complete repairsMr*** was contacted and made aware that his unit was not covered under warranty and any further repairs would be an out-of-pocket expenseMr*** did not go in to pay for service to continue with repair needs therefore; his service order was cancelled and the unit was returned for pickupWe spoke to the assistant manager who was present during this process and was informed that Mr*** came back several months later inquiring on his unitMr*** was made aware that they were unable to locate the unit and it may have been disposed of after remaining unclaimed in service for several monthsMr*** was advised that as a good will gesture we could issue a refund for the replacement cost of the unit because we had not notified himMr*** never returned to the store to process the credit back to his card used to make the purchase Although we are unable to honor Mr***’s request; Conn’s is willing to issue a refund of $which is the original amount he paid for the unit as a gesture of goodwillPlease be mindful that if additional warranty was purchased, an exchange/refund would not exceed the original purchase price of the covered product If we may be of further assistance, Mr*** may contact us at1-866-765- Kind Regards, Dyeisha ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I took care of the problem myself-conns kept giving me wrong info on product-i found the right source and took care of it-i just was upset that they never brothered to contact me -my # is ***-

Thank you for the opportunity to respond to Mr***’ complaint. Our records show on1/24/14, Mr*** purchased a J*** *** *** *** sofa and loveseat with a 48-month Furnituregard Plan on both furniture pieces. Mr***’ signed invoice indicates at the time of
indicates at the time of purchase he was provided a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the covered product(s). Mr*** elected to pick up his sofa and loveseat. We researched Mr***’ complaint and found he contacted us on 1/19/16; stating both sofa and loveseat legs were broken and the units were peeling. A service call was scheduled; during the inspection the serviceman found the sofa cushions, inside back and outside back pillows were peeling and (2) legs were broken. The serviceman also inspected Mr***’ loveseat and found the seat cushions peeling and (2) legs were also broken. Therefore, we are unable to honor Mr***’ request to exchange his sofa and loveseat. Mr*** was contacted and advised the legs would be ordered and shipped to his residence for self install. However, the cracking and the peeling that was reported and notated on the serviceman’s service report is not covered under the Terms and Conditions of the Furnituregard Plan. Our records indicate Mr*** received the legs for his sofa and loveseat; however he declined to install. As outlined in the terms and conditions of Furnituregard - cracking or peeling of the leather topcoat or finish is listed under what is not covered (Section 15) also notated in the Furnituregard Plan terms and conditions wear and tear to leather/fabrics are not covered. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account ***
and ***. Mr*** stated he
posted payments to his account that was not showing up
According to
our records, Mr*** submits his payments through our online
webpay
service. Mr*** has been posting all
the payments submitted to account *** and no payments to account
*** for the months of July, August and September.
We have moved
the payments posted for $from account *** and applied them to
account ***.
Mr***
stated he would like the accounts combined; however, his accounts do not
qualify to be combined at this time. We
have attached a copy of Mr***’s payment history for his records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attention. Thank you,Cheryle ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1) She was promised quick service or a replacement if the item could not be repaired but has not received service in a timely manner Our investigation reveals that: 1) Ms*** contacted us for service on 6/19/17, and the unit was repaired as of 6/24/ Our records show on 7/5/16, Mr*** purchased an ** *** and dryer and elected to purchase a 48-month Repair Service Agreement Plan We researched Ms***’s complaint and found that she contacted our service department on Monday, 6/19/stating her washer would not power onOur records show that due to Ms***’s service location we scheduled a service appointment with a certified third party technicianBased on the technician’s report, the pump motor assembly was replaced and Ms***’s washer was repaired on Saturday, 6/24/17. We have no further records showing that Ms*** has contacted us regarding any further issues she is experiencing At this time Ms***’s washer does not meet the qualifications for an exchangeIf Ms*** is in need of service, she may contact our Service Department at 1-855-266-6349. Conn’s values Ms*** as a customer and appreciates her for bringing this matter to our attention

We have attached a copy of Mr***'s signed retail installment contract with our previous response. We are unable to honor his request at this time

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on 8/21/16, Mr*** purchased a *** high-efficiency washer and electric dryer that came with a limited 1-year manufacturer’s warranty on both units; no additional RSA coverage was purchased through
Conn’s. Mr*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee. Mr*** elected to have his washer and dryer delivered; which was completed on 8/22/16. Mr*** signed his delivery ticket acknowledging his items were received in good order and that he thoroughly inspected his merchandise for damage for an exchange or price concession would not authorized for damage discovered after the delivery. After researching Mr***’s complaint we show he contacted us on 8/25/16 via email; stating he wanted to exchange his washer and dryer because the dryer did not have a stainless steel drum and requested to have the 15% restocking fee waived. The representative apologized to Mr*** for the inconvenience and advised him that we would not be able to waive the required 15% restocking fee. Our records indicate Mr*** contacted us on 8/26/16, 8/31/16, and9/01/16 requesting to have the restocking fee waived so he could initiate his exchange on his washer and dryer. Mr*** was informed each time that in order to return or exchange his washer and dryer the 15% restocking fee is required. At this time we are unable to honor Mr***’s request. Mr*** visited his local Conn’s on 8/21/16; he looked at the merchandise in the store before he purchased and signed off on the delivery slip accepting both washer and dryer. We also reviewed the advertisement at the time Mr***’s purchase was made and confirmed the dryer he purchased model (***) was not advertised as having a stainless steel drum. We have included a copy of the ad at the time of Mr***’s purchase in our response. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***

Thank you for
the opportunity to respond to Mr*** concerns regarding account
***. Mr*** stated he received a
credit mark on his account due to extensions he processed in December
According to
our records, Mr*** received extensions on three of the four
accounts he had
opened with us in December 2014. Mr
*** was notified at that time that account *** did not qualify for
extensions because it had not been opened long enough. According to our records, Mr*** signed a 32-month
retail installment contract on October 30, 2014. This contract created account ***. Although Mr*** had extensions processed on
his other accounts, account *** did not qualify because it was a new
account.
Mr***
received one thirty day credit mark on account *** due to the payment on
the account not being processed timely. As
a one-time offer and a *** gesture, we have removed the credit mark from
account ***. We ask that Mr***
please allow the credit bureaus 30-days to update their records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attention. Thank you,Cheryle ***

Thank you for the opportunity to
respond to Mrs***’ complaintOur records show on 12/26/14, Mrs***
purchased a *** washer and floor model dryer and elected to
purchase a
48-month Repair Service Agreement Plan
We researched Mrs***’s
complaint and found that she has had two service calls on her dryer dated
7/1/and 7/14/During Mrs***’ last service appointment, the
technician found parts were needed to complete repairsOur records show on
8/13/15, Conn’s approved an exchange on Mrs***’ dryer under the Terms and
Conditions of the RSA due to part delayWe no longer carry the same dryer Mrs
*** originally purchased therefore; she received a credit for up to $
(which is the original amount paid) to re-select a different dryerOn 8/16/15,
Mrs*** re-selected a (sold as is) floor model *** dryer and elected
to purchase an additional 24-month RSA Plan which was delivered and signed as
received in good order on 8/17/As of 8/25/15, Mrs*** has not
contacted us regarding any issues she is experiencing since her dryer was
received on 8/17/We sincerely apologize for any inconvenience Mrs***’
experienced as a result of service delay
If we may be of further assistance, Mrs
*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I tried to use my dishwasher days after it was fixed and it displayed the same message I called Tech again and he came out and found wires cut he did not see before This is the second time I had to call them Talking to Conn 's customer service is like talking to a wall I bought a new dishwasher and I want a new dishwasher that is not damaged I don't know what is in store for me because someone obviously did damage I am paying a lot of money for a damaged dishwasher that is not what I bought I am paying for it, I should be able to get a new dishwasher that I wanted Simple, this is the same run around I got from the beginning beginning on Nov. Conn's does not stand behind their product, period They are trying to blame everyone else, the delivery people, the installer, really Just make purchase right Never ever make a purchase with them, you may get a damaged product and they will not make good
Regards,*** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) *** and ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact
information is located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: she did not purchase additional warranties or insurance on her account; wants the warranties and insurance removed from the accounts; she would the balances updated; and she would like the collection efforts to stop. Our investigation reveals that: It appears Ms*** has engaged in counsel. It appears that Ms*** has engaged in counsel. If this is the case, we ask that Ms*** counsel communicate with our legal staff regarding her concerns. Ms***’ attorney may contact our legal staff at *** *** *** for further information. Conn’s appreciates Ms*** for bringing her concerns to our attention

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) that he felt pressured into purchasing his furniture and was given incorrect information by the sales representative; 2) that he received damaged furniture but did not immediately notice the damages and tried to return the items to the store; and 3) he is requesting a full refund Our investigation reveals that: 1)we respectfully disagree that Mr*** was coerced into making a purchase by the sales representative, he signed the invoice acknowledging the total purchase price and additional warranty, and received the Return and Exchange Policy; 2) Mr*** accepted delivery and signed acknowledging his items were received in good order, no damages were reported at the time of delivery; and 3) Conn’s has no refund or exchanges on all furniture as stated in the policy envelope Mr*** received Our records show on 4/21/17, Mr*** purchased the Dakota Java sofa and loveseat and elected to purchase a 36-month FurnitureGard PlanMr*** signed his invoice acknowledging that he was aware of the item listed and agreed to the purchaseMrPowell was provided a copy of Conn’s Return and Exchange Policy along with his invoice at the time of purchaseConn’s Return and Exchange Policy states “No Returns/Exchanges on Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect.” Mr***’s items were delivered and signed acknowledging they were inspected and received the good orderNo issues were reported at the time of deliveryAs listed on the signed delivery ticket “By signing below, you agree that you thoroughly inspected your merchandise for damageAn exchange or price concession will not be authorized for damage discovered after delivery” Our records show Mr*** contacted our Customer Service Department via email on 4/25/stating that he went to the store to return his items because the unit was delivered damaged but was advised by the manager that he could not return/exchange furniture.Mr*** was informed that we have no records of any damages being reported during delivery and was reminded that Conn’s has a no return/exchange policy. However, he was informed that we could setup a service call to have his sofa inspected Our records show Mr*** is currently scheduled to have the unit inspected on 5/10/Once the serviceman inspects the unit, we can determine what further actions may be requiredUntil the inspection is completed, we are unable to honor Mr***’s request to return his furniture for a refund Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Mr***'s concerns regarding account ***. Mr*** has requested to place a cease and desist on his place of employment.According to our records, Mr*** signed a 32-month retail installment contract on August 8, 2015. Mr*** agreed to
have the minimum monthly payment due on the 8th of each month. When a payment is late, we routinely begin call attempts
to the telephone numbers provided on the credit application, as a reminder to
ensure payments will be made timelyIt is practice for our company to
begin call attempts to assist consumers from falling behind on their account
Mr*** may pay on-line, in your local Conn's store, by mail, or over the phone if
it is more convenient for him, before the due dateAdditionally, if Mr***'s pay
date has changed, he may benefit from requesting a change of his due date
each monthWe ask that he contact us if he would find this beneficialConn's would prefer to keep the lines of communication open, however, we have placed a cease and desist on the work telephone number as requested. We ask that Mr*** please allow up to hours for the cease and desist to process. We value Mr*** as a customer and appreciate him for bringing his concerns to our attention Thank you,Cheryle S***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 12/19/16, Mrs*** purchased a 55” *** 4K Curved TV which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’sMrs***’s television was
delivered and signed acknowledging the item was received in good order on 12/22/16; no damages were reported at the time of deliveryAs listed on the signed delivery ticket ““By signing below you are agreeing that you have thoroughly inspected your merchandise for damageAn exchange or price concession will not be authorized for damage discovered after the delivery”. We researched Mrs***’s complaint and found that she contacted our service department on 1/6/17 (days after delivery) requesting service stating her television was crackedOur records show on 1/25/17, Mrs*** contacted service again stating the manufacturer assessed her television but informed her that the reported damages are not covered under the manufacturer’s warranty and requested to have Conn’s repair the unitMrs*** was advised to send photo’s of the alleged damage for reviewAfter reviewing Mrs***’s photo’s and the photos taken at the time of delivery, we were able to verify that the unit was removed and installed by someone other than Conn’sIn addition to reviewing the photos, we sent a service technician to Mrs***'s residence on 1/31/17 to assess the unitThe technician reported there were not physical damages but the internal screen is cracked in the top right corner which appeared to come from someone pressing on the screen too hard when installing the unitMrs*** has been informed on several occasions that we are unable to honor her request for an exchange or to continue with serviceMrs*** did not report any issues at the time of delivery and we are unable to determine when or how damages may have occurred once the delivery has been completedMrs*** did not elect to purchase additional RSA coverage with Conn’s to review further options. At this time we are unable to honor Mrs***’s complaint; no damages were reported at the time of delivery and we are unable to determine when or how damages may have occurred once delivery is complete. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

RE: *** *** Revdex.com Case # *** Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms***
may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1) every time she attempts to use the warranty purchased on different items, it is very difficult and takes numerous weeks to get the initial technician out the first time; 2) when the parts finally arrived to repair, it was the incorrect parts which took another three weeks to be re-ordered; and 3) she would like to be reimbursed for the cost of the warranty Our investigation reveals that: 1) Each time Ms*** has contacted us for repairs, a service call has been saccording to the warranty terms. For services needed Ms*** may contact our Service call center to schedule an appointment at 1-855-266-2) Once we received the parts to repair the chairs, Ms*** was scheduled for2/16/During the appointment, the serviceman replaced the chairs legs and tightened the bolts but notated that the incorrect side rails were shipped, therefore; we re-ordered additional side rails to complete the repairsOur records show the serviceman returned to install the side rails on3/28/17; the serviceman reported that he replaced the footrails and tightened the legs on all units3) Although we are unable to honor Ms***’s request to reimburse her for the warranty cost we will extend her; she may cancel her warranty at any time to receive a pro-rated refund Our records show on 10/26/14, Ms*** purchased the *** *** left sofa and right chaise and elected to purchase a 48-month FurnitureGard PlanWe also show on5/02/15, Ms*** purchased the *** Counter dining table top, base, and five chairs and elected to purchase a 48-month FurnitureGard Plan Ms*** contacted our service department on12/28/16for repairs to her five dining chairs and sofaA service appointment was scheduled for1/09/17; during the inspection, the serviceman found the pinch bolts were missing from the arm panel of the sofa, five chairs that needed new hardware and two of the chairs legs and side rails were brokenWe ordered parts from the manufacturer to repair all chairs, however; the serviceman reported that he was able to replace the bolts on the sofa to complete the repairs. Once we received the parts to repair the chairs, Ms*** was scheduled for2/16/During the appointment, the serviceman replaced the chairs legs and tightened the bolts but notated that the incorrect side rails were shipped, therefore; we re-ordered additional side rails to complete the repairsOur records show the serviceman returned to install the side rails on3/28/17; the serviceman reported that he replaced the footrails and tightened the legs on all unitsThe serviceman also notated that Ms*** stated she needed a new connector for her sectionalTherefore; a new service order was created to order the connector from the manufacturerMs*** has received the parts, and her chairs and sofa have been successfully repaired on 4/28/according to the terms and conditions listed in the Furnituregard PlanWe have no further records showing that Ms*** has contacted our service department regarding any additional repairs needsAlthough we are unable to honor Ms***’s request to refund her warranty cost. ; she may cancel her warranty at any time to receive a pro-rated refundConn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for the
opportunity to respond to *** *** complaintWe researched *** ***
complaint and found that his issue has been addressedOn 6/18/15, Conn’s
approved an exchange and *** *** received a credit up to $to
re-select another refrigeratorOur records show ***
*** elected a ***
French Door refrigerator and purchased a 24-month Repair Service Agreement Plan
*** *** refrigerator was delivered and received in good order on 6/23/We
sincerely apologize for any inconvenience *** *** experienced during this
process
If
we may be of further assistance, *** *** may contact our customer service
department at ***.Kind regards,Dyeisha W***
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Revdex.com: how come I have not received a phone call from a supervisor they're just giving me the runaround their own technicians tell me to contact the manufacturer since I still have a manufacturer warranty and I got into with ***'s technicians also they won a guy named Leo was threatening me on payments that I was not responsible for Conn's technicians tell me they don't even know what they're doing there since *** they're liable since it's under the manufacturer warranty they're just giving me the runaround
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mr***’s complaint. Our records show inSeptember 2016, Mr*** purchased a *** *** *** round dinette set which consisted of eight pieces (table top, table leg, and (6) chairs) that came with a limited manufacturer’s warranty on all
eight pieces. Mr*** declined to purchase additional Furnituregard coverage through Conn’s HomePlus. Mr*** received a copy of Conn’s Return & Exchange Policy at the time of purchase. Our Return & Exchange Policy state:No Returns/Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect **We show Mr*** received a partial delivery on10/03/16; the remaining items were received on10/06/ We researching Mr***’s dispute, we found that he contacted us on10/16/16regarding his table top; stating the table was wobbly. A service call was scheduled; during the inspection, the serviceman inspected all screws that attaches to the table top and base board and all screws were tight. The serviceman notated no defect was found with Mr***’s table and that it was the way the table was designed with only one center base pillar and table top moves a bit when you apply pressure on the edges. The serviceman advised Mr*** that the table was up to the manufacturer’s specifications. After further review we show Mr*** contacted us again on11/04/16regarding his table top; stating the table was wobbly. A service call was scheduled; during the inspection, the serviceman found the Mr*** had an issue with the design of the table. The serviceman noted the table has a center pedestal in the center supporting the table top, and again it moves when applying pressure on the side. The serviceman tightened all screws, but Mr*** indicated he was not satisfied with the table or the design and wanted to have the table exchanged. At this time we are unable to honor Mr***’s request to return or exchange his dinette set. Mr***’s table has been inspected, and on both occasions, his table was found up to the manufacturer’s specifications. As mentioned above Conn’s has a No Return/Exchange Policy on furniture unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect; no defect was found with Mr***’s table. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***. Ms*** stated she paid her account balance in full but the account remains open. According to our records, Ms*** signed a 30-month retail installment contract on October 3,
2015. That contract included our 12-month no-interest financing promotion (“cash-option”). Per the terms of the signed “cash-option” agreement, the “cash-option” is void if the required monthly payment is not made within 10-days of each month’s due date or the unpaid portion of the total “cash-option” is not paid by the expiration date of October 3, 2016. We have attached a copy of Ms***’s signed “cash-option” acknowledgement page. Ms***’s total “cash-option” price was $This amount included the invoice price of $and $for insurance. Ms***’s payments prior to the “cash-option” expiration date totaled $673.00. This left an outstanding balance of $that was due on or before October 3, 2016. Ms*** contacted us on August 21, inquiring about a past due letter she received in the mail. The payment she mailed posted to heraccount on August 16, so she was informed that she could disregard the letter. We have no record of Ms*** contacting us in September, October, or November regarding her balance. On September 2, 2016, a “Cash-option” reminder letter was mailed to the address on file as a reminder that the “cash-option” was about to expire and provided the payoff at that time. Conn’s respectfully disagrees that Ms*** was told that the account would be closed, as we informed her that it would be sent for review; however, we could not guarantee it would be approved. We are unable to process Ms***’s request to close the account as the “cash-option” balance was not paid on or before the “cash-option” expiration date of October 3, 2016. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, I strongly disagree with the respond from Conn Home Plus for the following reasons , There is no clearer test of "Consumer Protection" in America right now to get toxic chemicals out of furniture being sold in America from ***.To succeed in this effort "Labeling ***" this poison means that not only will residents in California but consumers in the state of AZ will be protected by at least a "Warning" if not an outright ban but that futher other states and other Nations will enact and require labeling of their own.I also filed a complaint with *** *** *** *** *** and Conn Home Plus refuse to acknowledge or reply to their two attempts to resolve my complaintIn my direct conversation with Conn Home Plus and Customer Service on several occasions since I filed my complaint with your office Conn's only option is for me to voluntary give the return all the furniture back on the account, which includes the living room furniture that was made in AmericaThe furniture would be sold at a auction and I would be responsible to pay Conn's the difference or they will take me to court and this incident will be reported to the credit bureaus.I am going to fax your office a copy of the letter from *** *** *** *** ***,The Warning Labels that were on the two chairs and bench in which the sale man in his pitch never warned me of the toxic chemicals Warning: This product contains chemicals known to cause cancer and other birth defects or other productive harmI strongly feel the sale man should of warned me of the dangers of buying the dinette and I would of insisted on buying brands of furniture made in America" Only"! Lastly I paid my bill on time that Conn's was sending me Credit Line Increase Certificate The bottom line if I am in agreement with Conn's to voluntary return the all the items on my account I will be without any living room furniture and I am a single disabled mother on a fixed income and returning back all the items will create a hardship for me