Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to
respond to Mr***’s complaintOur records show on 9/16/15; Mr
*** purchased a ** *** *** refrigerator and elected to purchase
a
36-month Repair Service Agreement Plan
We researched Mr***’s
complaint and found he contacted our service department on 10/14/stating his
refrigerator is not coolingA service appointment was scheduled for 10/16/15;
during the inspection the technician diagnosed the refrigerator but was unable
to find a functional failure and reported the unit is working properlyThe
technician did notate the breaker to the refrigerator appeared to be bad and
suggested to replace breakerWe have no records showing Mr*** has
contacted us regarding any further issues with his refrigerator since his last
service appointment
At this time Mr***’s
refrigerator does not meet the qualifications for an exchangeIf Mr***
has replaced the breaker as suggested and is still in need of service, he may
contact our Service Department at 1-855-266-to schedule an appointment
If we may be of further assistance, Mr
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha ***

Thank you for
the opportunity to respond to Ms*** concerns regarding a refund
Ms***
stated she returned her merchandise to the store and she has not received her
refund
According to
our records, Ms*** refund was mailed on December 22,
On January
14, 2016, Ms*** contacted us stating she had not received her
refund. On January 15, we confirmed
the check had not been negotiatedA stop payment was placed and a new check
was reissued. On January 26, the
replacement check was mailed via *** and delivered on January 27,
Conn’s values
Ms*** as a customer and apologizes for any inconvenience she has
experienced due to this matter. Thank you,Cheryle Simmons

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I took care of the problem myself-conns kept giving me wrong info on product-i found the right source and took care of it-i just was upset that they never brothered to contact me -my # is ***-

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on 8/21/16, Mr*** purchased a *** high-efficiency washer and electric dryer that came with a limited 1-year manufacturer’s warranty on both units; no additional RSA coverage was purchased through
Conn’s. Mr*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee. Mr*** elected to have his washer and dryer delivered; which was completed on 8/22/16. Mr*** signed his delivery ticket acknowledging his items were received in good order and that he thoroughly inspected his merchandise for damage for an exchange or price concession would not authorized for damage discovered after the delivery. After researching Mr***’s complaint we show he contacted us on 8/25/16 via email; stating he wanted to exchange his washer and dryer because the dryer did not have a stainless steel drum and requested to have the 15% restocking fee waived. The representative apologized to Mr*** for the inconvenience and advised him that we would not be able to waive the required 15% restocking fee. Our records indicate Mr*** contacted us on 8/26/16, 8/31/16, and9/01/16 requesting to have the restocking fee waived so he could initiate his exchange on his washer and dryer. Mr*** was informed each time that in order to return or exchange his washer and dryer the 15% restocking fee is required. At this time we are unable to honor Mr***’s request. Mr*** visited his local Conn’s on 8/21/16; he looked at the merchandise in the store before he purchased and signed off on the delivery slip accepting both washer and dryer. We also reviewed the advertisement at the time Mr***’s purchase was made and confirmed the dryer he purchased model (***) was not advertised as having a stainless steel drum. We have included a copy of the ad at the time of Mr***’s purchase in our response. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) *** and ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact
information is located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: she did not purchase additional warranties or insurance on her account; wants the warranties and insurance removed from the accounts; she would the balances updated; and she would like the collection efforts to stop. Our investigation reveals that: It appears Ms*** has engaged in counsel. It appears that Ms*** has engaged in counsel. If this is the case, we ask that Ms*** counsel communicate with our legal staff regarding her concerns. Ms***’ attorney may contact our legal staff at *** *** *** for further information. Conn’s appreciates Ms*** for bringing her concerns to our attention

Thank you for the opportunity to
respond to Mrs***’ complaintOur records show on 12/26/14, Mrs***
purchased a *** washer and floor model dryer and elected to
purchase a
48-month Repair Service Agreement Plan
We researched Mrs***’s
complaint and found that she has had two service calls on her dryer dated
7/1/and 7/14/During Mrs***’ last service appointment, the
technician found parts were needed to complete repairsOur records show on
8/13/15, Conn’s approved an exchange on Mrs***’ dryer under the Terms and
Conditions of the RSA due to part delayWe no longer carry the same dryer Mrs
*** originally purchased therefore; she received a credit for up to $
(which is the original amount paid) to re-select a different dryerOn 8/16/15,
Mrs*** re-selected a (sold as is) floor model *** dryer and elected
to purchase an additional 24-month RSA Plan which was delivered and signed as
received in good order on 8/17/As of 8/25/15, Mrs*** has not
contacted us regarding any issues she is experiencing since her dryer was
received on 8/17/We sincerely apologize for any inconvenience Mrs***’
experienced as a result of service delay
If we may be of further assistance, Mrs
*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to Mr***’ complaint. Our records show on1/24/14, Mr*** purchased a J*** *** *** *** sofa and loveseat with a 48-month Furnituregard Plan on both furniture pieces. Mr***’ signed invoice indicates at the time of
indicates at the time of purchase he was provided a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the covered product(s). Mr*** elected to pick up his sofa and loveseat. We researched Mr***’ complaint and found he contacted us on 1/19/16; stating both sofa and loveseat legs were broken and the units were peeling. A service call was scheduled; during the inspection the serviceman found the sofa cushions, inside back and outside back pillows were peeling and (2) legs were broken. The serviceman also inspected Mr***’ loveseat and found the seat cushions peeling and (2) legs were also broken. Therefore, we are unable to honor Mr***’ request to exchange his sofa and loveseat. Mr*** was contacted and advised the legs would be ordered and shipped to his residence for self install. However, the cracking and the peeling that was reported and notated on the serviceman’s service report is not covered under the Terms and Conditions of the Furnituregard Plan. Our records indicate Mr*** received the legs for his sofa and loveseat; however he declined to install. As outlined in the terms and conditions of Furnituregard - cracking or peeling of the leather topcoat or finish is listed under what is not covered (Section 15) also notated in the Furnituregard Plan terms and conditions wear and tear to leather/fabrics are not covered. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank you for the opportunity to respond to Mr***’s complaintOur records show on9/13/14, Mr*** purchased a clearance model *** ** *** *** sold at a discounted rate of $50.00; no additional coverage was purchased We researched Mr***’s complaint and found he sent his unit
to our service department on6/22/15stating when the unit is connected to HDMI the screen keeps switching on its ownMr***’s unit was inspected by a service technician who found parts were needed to complete repairsMr*** was contacted and made aware that his unit was not covered under warranty and any further repairs would be an out-of-pocket expenseMr*** did not go in to pay for service to continue with repair needs therefore; his service order was cancelled and the unit was returned for pickupWe spoke to the assistant manager who was present during this process and was informed that Mr*** came back several months later inquiring on his unitMr*** was made aware that they were unable to locate the unit and it may have been disposed of after remaining unclaimed in service for several monthsMr*** was advised that as a good will gesture we could issue a refund for the replacement cost of the unit because we had not notified himMr*** never returned to the store to process the credit back to his card used to make the purchase Although we are unable to honor Mr***’s request; Conn’s is willing to issue a refund of $which is the original amount he paid for the unit as a gesture of goodwillPlease be mindful that if additional warranty was purchased, an exchange/refund would not exceed the original purchase price of the covered product If we may be of further assistance, Mr*** may contact us at1-866-765- Kind Regards, Dyeisha ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account ***
and ***. Mr*** stated he
posted payments to his account that was not showing up
According to
our records, Mr*** submits his payments through our online
webpay
service. Mr*** has been posting all
the payments submitted to account *** and no payments to account
*** for the months of July, August and September.
We have moved
the payments posted for $from account *** and applied them to
account ***.
Mr***
stated he would like the accounts combined; however, his accounts do not
qualify to be combined at this time. We
have attached a copy of Mr***’s payment history for his records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attention. Thank you,Cheryle ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1) She was promised quick service or a replacement if the item could not be repaired but has not received service in a timely manner Our investigation reveals that: 1) Ms*** contacted us for service on 6/19/17, and the unit was repaired as of 6/24/ Our records show on 7/5/16, Mr*** purchased an ** *** and dryer and elected to purchase a 48-month Repair Service Agreement Plan We researched Ms***’s complaint and found that she contacted our service department on Monday, 6/19/stating her washer would not power onOur records show that due to Ms***’s service location we scheduled a service appointment with a certified third party technicianBased on the technician’s report, the pump motor assembly was replaced and Ms***’s washer was repaired on Saturday, 6/24/17. We have no further records showing that Ms*** has contacted us regarding any further issues she is experiencing At this time Ms***’s washer does not meet the qualifications for an exchangeIf Ms*** is in need of service, she may contact our Service Department at 1-855-266-6349. Conn’s values Ms*** as a customer and appreciates her for bringing this matter to our attention

Thank you for the opportunity to respond to Mr***'s concerns regarding account ***. Mr*** has requested to place a cease and desist on his place of employment.According to our records, Mr*** signed a 32-month retail installment contract on August 8, 2015. Mr*** agreed to
have the minimum monthly payment due on the 8th of each month. When a payment is late, we routinely begin call attempts
to the telephone numbers provided on the credit application, as a reminder to
ensure payments will be made timelyIt is practice for our company to
begin call attempts to assist consumers from falling behind on their account
Mr*** may pay on-line, in your local Conn's store, by mail, or over the phone if
it is more convenient for him, before the due dateAdditionally, if Mr***'s pay
date has changed, he may benefit from requesting a change of his due date
each monthWe ask that he contact us if he would find this beneficialConn's would prefer to keep the lines of communication open, however, we have placed a cease and desist on the work telephone number as requested. We ask that Mr*** please allow up to hours for the cease and desist to process. We value Mr*** as a customer and appreciate him for bringing his concerns to our attention Thank you,Cheryle S***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) that he felt pressured into purchasing his furniture and was given incorrect information by the sales representative; 2) that he received damaged furniture but did not immediately notice the damages and tried to return the items to the store; and 3) he is requesting a full refund Our investigation reveals that: 1)we respectfully disagree that Mr*** was coerced into making a purchase by the sales representative, he signed the invoice acknowledging the total purchase price and additional warranty, and received the Return and Exchange Policy; 2) Mr*** accepted delivery and signed acknowledging his items were received in good order, no damages were reported at the time of delivery; and 3) Conn’s has no refund or exchanges on all furniture as stated in the policy envelope Mr*** received Our records show on 4/21/17, Mr*** purchased the Dakota Java sofa and loveseat and elected to purchase a 36-month FurnitureGard PlanMr*** signed his invoice acknowledging that he was aware of the item listed and agreed to the purchaseMrPowell was provided a copy of Conn’s Return and Exchange Policy along with his invoice at the time of purchaseConn’s Return and Exchange Policy states “No Returns/Exchanges on Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect.” Mr***’s items were delivered and signed acknowledging they were inspected and received the good orderNo issues were reported at the time of deliveryAs listed on the signed delivery ticket “By signing below, you agree that you thoroughly inspected your merchandise for damageAn exchange or price concession will not be authorized for damage discovered after delivery” Our records show Mr*** contacted our Customer Service Department via email on 4/25/stating that he went to the store to return his items because the unit was delivered damaged but was advised by the manager that he could not return/exchange furniture.Mr*** was informed that we have no records of any damages being reported during delivery and was reminded that Conn’s has a no return/exchange policy. However, he was informed that we could setup a service call to have his sofa inspected Our records show Mr*** is currently scheduled to have the unit inspected on 5/10/Once the serviceman inspects the unit, we can determine what further actions may be requiredUntil the inspection is completed, we are unable to honor Mr***’s request to return his furniture for a refund Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Thank you for
the opportunity to respond to Mr*** concerns regarding account
***. Mr*** stated he received a
credit mark on his account due to extensions he processed in December
According to
our records, Mr*** received extensions on three of the four
accounts he had
opened with us in December 2014. Mr
*** was notified at that time that account *** did not qualify for
extensions because it had not been opened long enough. According to our records, Mr*** signed a 32-month
retail installment contract on October 30, 2014. This contract created account ***. Although Mr*** had extensions processed on
his other accounts, account *** did not qualify because it was a new
account.
Mr***
received one thirty day credit mark on account *** due to the payment on
the account not being processed timely. As
a one-time offer and a *** gesture, we have removed the credit mark from
account ***. We ask that Mr***
please allow the credit bureaus 30-days to update their records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attention. Thank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The company has responded stating that I received a copy of Conn’s Return & Exchange Policy at the time of purchaseThis is simply not trueThe sales representative pulled out a tablet and everything was e-signed as they have gone "paperless" is what I was toldThe sales representative said that the policy would be emailed to meI received a delivery receipt email after the items were dropped off that stated that the return and exchange policy was attached but there was no attachmentThis is the only email that I have receivedI have uploaded a copy of that emailUpon further investigation on my part with the local store we did realize that there was an apparent mistake in the ordering when the sales representative ordered couches and a wedgeI was placing an order for a sectional (couch, loveseat, wedge), not couchesThe store was unsure why the sales representative placed an order for couchesThe fact that the company made a mistake and won't even exchange the furniture out for what I did want ordered is utterly contemptible from a customer service standpointLike I previously stated, I have made several purchases over the years through this company (stove, refrigerator, dishwasher) on high priced items and I have never had a problem before, but when they won't even fix their own mistake that is just ridiculousThe sales representative also told me that I was approved for months no interest for up to $9,The store has also informed me that this was a lie and that I am paying an interest rate of 21%While I understand that the company is in the business of making money, making money off of lies and mistakes is just disgracefulI will be informing people of my customer service experience via social media and reviews and will advise any potential customers to stay away from this companyI would rather shop at *** *** or *** *** and pay a higher price for products and as well as a higher interest rate in order to receive better customer service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I have had to take time off of work and I feel I should be compensated in some way for them being irresponsibleEvery time I called no one seemed to care what I had going onThe tech was the only one who seemed to careYou buy a warranty for protectionMeanwhile for a month I had to go to laundry mats and then on the 23rd when they said they would be here they never calledI would have been a little easier to please if they would have had the courtesy to call meBut no I had to initiate every timeAnd no one tried to call me on the 27thI was told someone from management would contact me and never heard a word

OnMarch 21,2017you provided the following information:Thank you for the opportunity to respond to Mrs***’s complaintOur records show on12/19/16, Mrs*** purchased a *** electric range which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with
Conn’sMrs*** received a brochure copy of Conn’s Return and Exchange Policy at the time of purchase along with her invoice and contractConn’s Return and Exchange Policy states that a customer has 30-days to return/exchange appliances with the required 15% restocking fee. We researched Mrs***’s complaint and found that she contacted our service department on2/28/17requesting service for her rangeMrs*** has been informed that the unit is only covered under manufacturer’s warranty and she would need to contact *** at1-800-726-7864to schedule a service appointment. At this time Mrs***’s range does not meet the qualification for an exchange and she has exceeded the time frame to return or exchange the unit under Conn’s Return/Exchange Policy. If we may be of further assistance, Mrs*** may contact us at1-866-765-1513. Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mr***’s concerns regarding accounts *** and ***. Mr*** stated he overpaid his account and would like the overpayment amount refunded to him or applied to his other account. According to our records, Mr***
submitted a payment in the amount of $on account *** on July 12, 2016. Additionally, on July 14, 2016, he submitted a payment in the amount of $3449.00. This caused his account to be overpaid by $999.53. When an account has been overpaid, Conn’s has to verify the payment has been negotiated by the customer’s financial institution before the overpayment refund can be processed. This process can take up to business days. On August 31, Conn’s moved the overpayment amount of $to account ***; however, Mr*** disputed the $payment made on July 12, with his financial institution and that item was charged back to Conn’s on August 31, 2016. This chargeback caused account *** to reopen. We have included a copy of Mr***’s payment history for his records. Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention. Thank you, Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, I strongly disagree with the respond from Conn Home Plus for the following reasons , There is no clearer test of "Consumer Protection" in America right now to get toxic chemicals out of furniture being sold in America from ***.To succeed in this effort "Labeling ***" this poison means that not only will residents in California but consumers in the state of AZ will be protected by at least a "Warning" if not an outright ban but that futher other states and other Nations will enact and require labeling of their own.I also filed a complaint with *** *** *** *** *** and Conn Home Plus refuse to acknowledge or reply to their two attempts to resolve my complaintIn my direct conversation with Conn Home Plus and Customer Service on several occasions since I filed my complaint with your office Conn's only option is for me to voluntary give the return all the furniture back on the account, which includes the living room furniture that was made in AmericaThe furniture would be sold at a auction and I would be responsible to pay Conn's the difference or they will take me to court and this incident will be reported to the credit bureaus.I am going to fax your office a copy of the letter from *** *** *** *** ***,The Warning Labels that were on the two chairs and bench in which the sale man in his pitch never warned me of the toxic chemicals Warning: This product contains chemicals known to cause cancer and other birth defects or other productive harmI strongly feel the sale man should of warned me of the dangers of buying the dinette and I would of insisted on buying brands of furniture made in America" Only"! Lastly I paid my bill on time that Conn's was sending me Credit Line Increase Certificate The bottom line if I am in agreement with Conn's to voluntary return the all the items on my account I will be without any living room furniture and I am a single disabled mother on a fixed income and returning back all the items will create a hardship for me

Thank you for the opportunity to respond to Mrs***’s additional comments.As mentioned in our previous response the remaining balance $was for the difference of her total purchase and not the price of a single itemTherefore, Conn’s processed the full credit of $1,to Mrs***’s *** account which does not warrant a partial refundAgain, we are unable to honor Mrs***’s request. If we may be of further assistance, Mrs*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Jana ***

Thank you for the opportunity to respond to Mr***’ concerns regarding a fraud claim. Mr*** stated he was a victim of identity theft Conn’s has no record of Mr*** filing a fraud claim; however, if he would like to do so, he can contact our fraud department at
866-817-8177. Conn’s appreciates Mr*** for bringing his concerns to our attention. Thank you, Cheryle ***