Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***s complaintOur records show on 3/01/17, Mr*** purchased the *** *** living room furniture which consists of four pieces (sofa, left recliner, right recliner, and console), a *** *** *** and end table and a ***
*** Loft Console with fireplaceWe show Mr***s delivery was schedule for 3/3/17; the furniture was signed as received in good order, however; the lift table, end table and fireplace insert with remote was returned to the warehouse due to damagesOur records show all three items (lift table, end table and console with fireplace) were canceled from Mr***s invoice and credit was applied to his account. We researched Mr***s complaint and found that his issue has been addressedOur records show on 3/15/17, we re-delivered Mr***s living room consoleAlso, we show a new invoice (***) was created for the *** *** *** with fireplace which was delivered and signed acknowledging the item as received in good orderWe sincerely apologize for any inconvenience Mr*** experienced during this process. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 10/16/14, Mrs*** purchased a *** *** Recliner and elected to purchase a 48-month FurnitureGard Plan.We researched Mrs***’s complaint and found that she contacted our service
department on 12/14/16 stating the bottom footrest was detached on the reclinerA service appointment was scheduled for 12/22/16; during the inspection, the serviceman found the bottom footrest material ripped and shreddingOur furniture coordinator attempted to contact Mrs*** on 12/29/16 but was unsuccessful; a voice message was left to return the callAfter further review of the serviceman’s finding and photos taken at the time of inspection, it was determined that the reported damages are a result of wear and tear which is not covered under the Terms and Conditions of the FurnitureGard Plan purchasedPlease refer to the T&C’s Number (15) What Is Not Covered; letter (j) and (m).At this time we are unable to honor Mrs***’s request; based on the serviceman’s findings and photo’s the reported damages are not covered under the Terms and Conditions of the FurnitureGard Plan. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards,Dyeisha ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint HAS ANYONE REVEIWED THE PHONE CALL IN QUESTION WHERE A CONNS REPRESENTATIVE PROMISED ME THE OPTION TO PAY LATE IN DEC 2014? NO ONE WILL ANSWER THAT NOR WILL THEY REVIEW THAT CALLTHIS RESPONSE MAKES NO REFERENCE OF THE CALL BEING REVIEWEDEVERYONE I ASKED TO REVIEW MY NOTES ALL SEE TICKETS CREATED TO HAVE A RECORDED CALL REVIEWEDTHAT IS FACTUAL EVIDENCE YET THE COMPANY CONTINUES TO ELUDE THAT INFORMATIONI AM SO EXHAUSTED WITH THISWHY CANT ANYONE ANSWER IF THE CALL THE RECORDED CALL WHERE THEIR REP ENSURED ME THE OPPORTUNITY TO PAY LATE WAS REVIEWED WHY WONT THEY HONOR WHAT SHE AGREED UP AFTER CHECKING WITH HER SUPERVISOR?
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the
opportunity to respond to *** *** complaintOur records show on records
show on 12/11/15, *** *** purchased
the *** *** *** *** sofa and loveseat which comes with a
1-year limited manufacturer’s warranty; no additional coverage was
purchased
with Conn’s*** *** furniture was delivered and received in good order on 12/13/
After further review of
*** *** service needs, Conn’s has agreed to issue an exchange for her sofa
and loveseat*** *** is aware of the exchange and may visit her nearest
Conn’s location to reselectWe sincerely apologize for any in convenience *** *** experienced during this process
If we may
be of further assistance, *** *** may contact Customer Service at1-877-358-
Kind regards,
Dyeisha W***

Thank you for the
opportunity to respond to Mrs***’ complaintOur records show on 9/19/15,
Mrs*** purchased the *** *** *** *** dining table which consist of
five parts (table and four chairs ) and the *** *** *** white bunk bed
which consist of four pieces (headboard/footboard, ladder/rails, slats and
bunkie boards)
We researched Mrs***’
complaint and found her delivery was scheduled for 9/20/Upon delivery the
panel on the headboard was damaged therefore the item was refused and was
re-scheduled for 9/21/The remaining items were signed acknowledging they
were received in good orderMrs***’ was contacted on 9/21/and made aware
that we did not have the headboard in stock and available for immediate
delivery; therefore her delivery was re-scheduled for a later dateOur records
show we received the headboard and Mrs***’ was scheduled for delivery on
9/25/Conn’s delivery team was able to successfully assemble the bunk bed
and no damages were reported
We sincerely apologize
for any inconvenience Mrs***’ experienced as a result of the delay
If we may be of further assistance, Mrs
*** may contact us directly at ***
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to Mrs***’s complaintOur record show on9/11/16, Mrs*** purchased a ** washer and dryer which come with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’sMrs***’s signed her delivery ticket
acknowledging that all items were received in good order on 9/10-16. After further review of Mrs***’s complaint, Conn’s has agreed to issue an exchange on the washer and dryer in attempts to resolve this matter Our records show we no longer have the same washer Mrs*** originally purchased, therefore, she has been approved for an in-store credit to re-select different units for up to $each which is this original amount she paid; no additional compensation is owedMrs*** may visit her nearest Conn’s location to initiate the approved exchange. If we may be of further assistance, Mrs*** may contact us at1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mrs***'s concerns. We are unable to locate the account based on the information provided by Mrs***. We would ask that Mrs*** provide an account number or invoice number so we may further assist her with her concerns.
Thank you,Cheryle S***
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Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she has
over paid her account by $but the account is still opened.
According to
our records, Ms*** requested to remove the property insurance
on her account
on May 20, 2015; however, the “cash-option” was void on June 29, 2014.
As a one-time
offer and goodwill gesture, we are in the process of reinstating the “cash-option”
to close the account. Ms*** will
receive a refund check in the mail for $within 10-business daysShe will also receive a close-out letter within business days of the account closing for her records.
We value Ms
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter

Thank you for the
opportunity to respond to Mrs*** complaintOur records show on 4/26/15,
Mrs*** purchased the *** *** *** living room set which consist of four
pieces (sofa, right
recliner, left recliner and console) all with a 1-year
limited manufacturer’s warranty; no additional coverage was purchasedMrs
*** delivery was scheduled and completed in good order on 4/27/
We reviewed Mrs
*** complaint and found she later contacted us the same day of delivery
via email stating, after looking over her furniture there was a problem with
the right seat of the sofaOur delivery team returned to Mrs***
residence on 4/30/to assess the sofa and reported no problems were found
with the unitMrs*** contacted us again via email on 5/14/15; stating her
issue had not been resolved and she is having problems with both the sofa and
left reclinerMrs*** was advised she would need to go through service
because our delivery team was unable to find a problem with the sofa during the
last inspection and no reports were made regarding an issue with the remaining
itemsMrs*** did not contact our service department until 6/2/to have
a serviceman assess both the sofa and left reclinerA service appointment was
originally scheduled for 6/9/however; Mrs*** re-scheduled for 6/13/
During inspection the serviceman found the mechanism was twisted on the sofa
and the recliner needed a lower frame and connectors to repair. The parts were ordered and scheduled to ship
directly to Mrs*** residence. Mrs
*** received the parts for the sofa and we attempted to contact her to
schedule an appointment to install the new parts but due to no response the
service order was cancelled Mrs***
contacted us on 7/21/stating she received the parts to repair the
recliner. Mrs*** stated she would
not allow us to continue with service until she received compensation therefore
both service orders were cancelled
Mrs*** complaint
was forwarded to upper management for reviewAfter further review of Mrs
*** service needs, Conn’s agreed to exchange the sofa due to the twisted mechanism
which was originally reported the day of deliveryMrs*** was scheduled to
receive her new sofa on 7/28/but is refusing to allow us to exchange. In regards to Mrs*** recliner, she
currently has the parts needed to complete repairs on the left recliner; she
may contact our service department at *** to schedule an appointment
to install the new partsWe sincerely apologize for any inconvenience Mrs
*** experienced during this process
If we may be of further
assistance, Mrs*** may contact our Customer Service department at
***Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint Although I have now received a check from the business (received 8/19/17), I would like to note that many of their statements are falseThe check that I received over this past weekend is dated 7/27/(not 7/13/as they claim) and the postmarked date on the envelope that I received was postmarked on 8/3/(again, not 7/13/17)The business is claiming that they sent a check on 7/13/and that is demonstrably falseAlso, since they are now saying that they are going to cancel the check that I JUST RECEIVED, I am going to decline their response until it clears the bank
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I would understand and accept, however Conn's took the ** refrigerator when they did the switch out Why would I pay for an item they took back If I still owe on it then they should have left the ** and just brought out the *** If I owe it then I should have the refrigerator
Regards,
Ella ***

Revdex.com:
This letter is to inform you that Conn's Home Plus has not carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/4/and assigned ID *** I am going to go directly to the manufacture with my concernConn's Home Plus came to my home but never inspected the machineTheir focus was on blaming everything and everybody else for what I'm experiencing
Regards,***
***

Thank you for the opportunity to respond to Mr***'s additional commentsWe mentioned in our previous response that the original television Mr*** purchased was no longer available when he initiated his exchangeMr*** re-selected a different 55" *** TV which we have confirmed is comparable to his original modelOur warranty states "Should We choose to replace an item, the replacement will be the base model that meets all applicable federally mandated minimal manufacturers’ standards, performs the same primary function, and has a capacity comparable with the covered item".We have reviewed the photos provided by Mr*** however; the pictures do not reflect the specifications provided by the manufacture but are from a 3rd party website which covers varies modelsWe have confirmed with the manufacture that the original model (***) was not 3D compatibleWe have provided the direct link to the manufacturer's website which provides the specifications for both models for Mr*** to review*** Again, we are unable to honor Mr***'s request for an exchangeMr*** received a new television which meets the standard requirements as listed under our Repair Service Agreement Plan

Thank you for the opportunity to respond to Ms***’ concerns regarding a credit application. Ms*** stated she did not give permission for the store to process a credit application and would like the inquiry removed from her credit. According to our records, Ms
*** filled out the credit application through conns.com. We have no record of a second credit application being processed at the store location. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the credit inquiry. Ms*** also stated there was an account open without her permission. There have been no accounts opened for Ms***. Conn’s appreciates Ms*** for bringing her concerns to our attention Thank you, *** ***

Thank you for the opportunity to respond to Mr***' additional commentsWe have remained in contact with Mr*** regarding his service repairs and have tried to accommodate his schedule. As mentioned in our previous response, Mr*** was originally scheduled to have the technician install parts on 7/21/ Someone called in and identified herself as Mrs*** and verified Mr***' information then requested to reschedule for 7/28/17, which was Friday of the following weekMr*** called the following day 7/22/17 and requested to reschedule service for the morning of 8/4/17, because he was going to be out of townOur records show Mr***'' dryer has been repaired as of 8/4/17.Again, at this time Mr***' dryer does not meet the qualification for an exchange

Thank
you for the opportunity to respond to Mr***’s complaintWe researched Mr
***’s complaint and found that his issue has been addressedConn’s agreed to
return the refrigerator due to the sales error and cancel his contractOur
records show Mr***’s refrigerator was picked up on
11/4/and his credit application was cancelled as requested.
We
sincerely apologize for any inconvenience Mr*** experienced during this
process
If we may be of further assistance, Mr*** may contact us at
1-877-358-
Kind regards,
Dyeisha ***

Thank you again for the opportunity to respond to Mr***'s concerns. Conn's ceased collection efforts when the account was sold in September of 2014. If Mr*** has engaged in legal counsel, we ask that Mr***'s counsel communicate with our legal staff regarding his concerns. Mr***'s attorney may contact our legal staff at *** for further information

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***6830. Ms*** stated her account was supposed to be interest free for 12-months. She believes the interest should be removed from her account According to our records, Ms*** signed a
36-month retail installment contract on September 18, She agreed to have her minimum monthly payment due on the 27th of each month The contract did not include our 12-month no-interest financing offer (“cash-option”)Although the product purchased may have qualified for the “cash-option,” Ms***’s credit did not qualify at the time of purchase We are unable to honor Ms***’s request to remove the interest from the account. We have included a copy of Ms***’s signed retail installment contract and payment history for her records Conn’s appreciates Ms*** for bringing her concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] The price was in a *** *** printed ad, was within daysShe says she looked it up however says I bought a dryer and I didn'tIt was a washerFor anyone who reads thisnever use a coupon that conns send to youBecause even with the coupon I paid $more then what *** *** put it on sale for in their "printed ad" but because I used a coupon they had sent the price match policy is voidedTrue meaning of conI have spent over $8,at conns over the years not to mention what my wife and parents have spentDoubles that amazing easilyNot another dime will ever be spent in that storeCongratulations you have just lost several very valuable customers
Regards,

Thank you for the opportunity to respond to Mror Mrs***’s complaintWe researched Mrand Mrs***’s complaint and found that their issue has been addressedConn’s agreed to honor the request to exchange the washer and dryer in attempts to resolve this matterMrs*** has been contacted
and made aware of the approved exchange. We sincerely apologize for any inconvenience Mrand Mrs*** experienced during this process. If we may be of further assistance, Mror Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha W***