Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 10/14/15, Mrs*** purchased an Element Group Henley Granite loveseat and chair which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s. We
researched Mrs*** service history and found she has two completed service calls with Conn’s regarding repair needs for her chairOn 4/26/16, Mrs*** called service stating her chair was sinking inA service appointment was scheduled for 5/4/16; during the inspection the serviceman found the chair legs were loose and was able to tighten the bolts to complete repairsMrs*** contacted service again on 5/24/16 regarding the same issue and also stated the legs to the chair keeps coming offA new service appointment was scheduled for 6/8/16; during the inspection the serviceman found the chair legs were loose and missing the appropriate hardware to secure the legsThe serviceman reported he used stock to add the correct hardware to fasten and tighten the legs to complete the repairs. At this time we are unable to honor Mrs*** request; Conn’s has a No Return/Exchange Policy on all furnitureBased on the serviceman’s last report the chair was successfully repaired on 6/8/Mrs*** may contact our service department at 1-855-266-6349 to schedule an appointment to re-assess her chair. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
9/10/
Complaint
Bought an AC unit last year with extended warrantyUnit went out called for warranty serviceCouldn't get service in over weeksThey finally decided to do an exchange but don't carry the brand anymore and could only come close and I would have to pay the differenceI was responsible for
uninstalling item and would have to reinstall new item
Desired Resolution
Replacement with no additional cost or labor on my part
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Friday, October 13, 12:PMSubject: Didnt get to response to the buisness I hope that my response can be post to my complaint ticket Complaint ID #***There are a few things I would like to cover your years of service is about to go up in smokeConns customer service and request ticket things is a joke and the Company is a lairLet’s talk about your investigator process 1) I was explained the contact and what my repair and service agreement cover which I was told by *** *** it cover damage to the screen and electric 2) I didn’t opted out to receive my paper work electronically I asked for a printed out copy but he said everything is done on the tablet and it will be email to me, so that a lie3) I did asked about screen damage to both item I purchase and I was told my tv is covered on everything but my computer is not .The sales representative and the store manager are lairs too, because the store manager Mr***, I didn’t even speak to him until I was walking out and he only told me about *** survey and if he get a he will get fired and is goodThe second time I went to the store and talked to the manger Mr*** he asked me did *** give me a warranty packet I stated no he can me a return and exchange handle out , which I showed him and uploaded to conn and emailed it to store There is a lot of lying going on at store The only true conns stated they been in contact with meAnother thing is conns stop repairing screen on 9/1/why wasn’t it updated in the contact that conns no longer repair screens, so that’s not informing the consumer, because when I read my contact it say under repair and service agreement that it cover spill, damage to screen, fall and electric but I do not see where it say we no long cover screen after 9/1/So we back to square one if we can’t come to a common ground or solution that we can agree on, than I will only pay for the computer which is and let the rest of the amount on the account collection.2412903Regards,

Thank
you for the opportunity to respond to Mrs***’ complaintOur records show
on 10/5/15, Mrs***’ purchased the *** *** Queen
headboard/footboard and *** *** *** Queen rails all with a 1-year limited
manufacturer’s warranty
We
researched Mrs***’
complaint and verified that the headboard and footboard
received are not compatible with the bedrails purchasedWe contacted Mrs
*** on 12/14/to discuss her concerns; during the conversation Mrs***
was advised that all three items purchased (headboard, footboard and rails)
were approved for an exchange up to the original amount purchasedMrs***
is aware that she will need to visit her local Conn’s to initiate the exchange
and schedule delivery
We
appreciate Mrs*** for bring this matter to our attention and we sincerely
apologize for any inconvenience she experienced during this process
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha ***

Thank you for the opportunity to respond to *** *** requestWe researched *** *** complaint and found on 6/26/16, he was approved for an exchange on his television under the Terms and Conditions of the Repair Service Agreement purchased. We show on 8/9/16, *** ***
contacted our customer service department requesting to receive a refund in lieu of the exchangeOur delivery manager attempted to contact *** *** on the phone number listed on file to schedule a date to pithe television and process a refund requestHowever; the phone number listed was not *** *** current contact numberWe forwarded *** *** request to our service claims representative on 8/18/16 to process a refund in lieu of the exchange*** *** has been contacted and made aware that we will issue a refund check to the new mailing address he provided and he may dispose of the television at his own discretionWe ask that *** *** allow 7-business days for the refund check to be mailed to his new address. We sincerely apologize for any inconvenience *** *** experienced as a result of the delay.If we may be of further assistance, *** *** may contact us at 1-866-765-1513Kind regards,Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Sent: Thursday, November 30, 2:PM Subject: Re: Revdex.com Complaint ID *** How did I refuse service repair if the repair guy from Conns came out twice, and *** about or times before the issue got resolved

width="582" "width:436.5pt>
Thank you for the
opportunity to respond to *** *** complaint. Our records show on 4/13/14, *** *** purchased an *** *** *** which comes with a limited 1-year
manufacturer warranty that expired on 4/13/15; *** *** also
purchased a 25-month Repair Service Agreement w/Accidental Damage for
his *** ***. *** ***’ signed
invoice acknowledges at the time of purchase he was provided a copy of
the RSA & ACCIDENTAL DAMAGE brochure and that he understood the
coverage associated with the product.
We researched *** ***’
complaint and found he contacted us on 8/18/15; stating the *** not
functioning properly. Based on
the problem description we suggested for *** *** take his *** into
service. *** ***’ *** was received
on 8/20/15; the technician inspected the unit and found it had a bad
motherboard which was causing the *** to freeze and shutdown. Therefore, an exchange request was
submitted and approved on 8/21/under the Terms and Conditions of the
Repair Service Agreement. *** *** was issued a credit up to the original amount paid which was
$to re-select.
Although, we are unable to
honor *** *** request for an even exchange; as a gesture of goodwill Conn’s is willing to offer *** *** a $gift card to use towards the new purchase. If *** ***
declined to re-select; he may receive a refund in lieu of the exchange
under the Terms and Conditions of the Repair Service Agreement or *** *** may choose to receive a store credit to re-select any (1) item
up to $under the Terms and Conditions of the Repair Service
Agreement. Please be mindful
choosing this option will fulfill the warranty and will not be refunded
or transferred.
If we may be of further
assistance, *** *** may contact our Customer Service department at
1-877-358-
Kind regards,
Jana A***
Customer Relations

Thank you
for the opportunity to respond to Mr***’s complaintWe contacted Mr***
on 6/18/to discuss his concerns; Conn’s has offered Mr*** the option to
receive a 50% discount toward a new furniture set or he can keep the sectional
he originally selected and receive 50% discount
Mr*** stated he would
return to his local Conn’s to see if there was anything that meets his satisfaction
and contact us with his decision
In
regards to Mr***’s claim for damage to his wall during delivery, we have
been notified by *** that arrangements have been made to repair the damages to
his home
Mr
*** may contact us directly at 1-866-765-with his decision regarding the
option listed above.Kind regards,Dyeisha W***

Thank you for the opportunity to respond to Mrs***’ complaintOur records show on 7/6/14, Mr*** purchased the *** *** living room furniture which consists three pieces (sofa, loveseat and recliner) and elected to purchase a 48-month FurnitureGuard Plan. We researched
Mrs***’ service history and found she contacted our service department on 6/14/16 stating the recliner is peeling at the crease of the backrest and both the sofa and loveseat has scratches on the backA service appointment was scheduled for 6/17/16; during the inspection the serviceman found the backrest on the recliner peeling and all units with minor scratches which appeared to be caused by a small petMrs*** was contacted and advised that the reported damages to her furniture are not covered under the Terms and Conditions of the RSA purchased. At this time we are unable to honor Mrs***’ request; based on the serviceman’s report the damages to the furniture is not covered under the T&C’s of the FG PlanMr*** may cancel the warranty at anytime by completing a cancellation request form to receive a pro-rated refund as stated. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***Customer Relations

Thank you for the opportunity to respond to Mrs***’s concerns regarding account ***. Mrs*** stated she was not aware of the property insurance coverage on her account. She believes the credit was applied as interest and not to her purchase balance According to
our records, Mr*** signed a 32-month retail installment contract on May 28, 2016. That contract included our property insurance. Due to this being a secured retail installment contract, the merchandise must be insured until the account is paid in fullIn the event the customer has an alternative insurance policy, they are able to send that policy in to our insurance department to receive full credit as long as the declaration page shows coverage from the date of purchase to the present dateAdditionally, Mr*** signed the General information page and the Freedom to choose page regarding the insuranceWe have included copies of his signed retail installment contract, General Information Page and Freedom to choose page. Mr*** faxed a copy of his homeowners’ or renter’s insurance declaration page to our insurance department and an insurance credit of $was credited to his account on August 8, 2016. This amount included $for the property insurance and $for any applicable taxes and finance charges. We have also included a copy of Mrs***’s payment history as verification that the credit has been applied to the account. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. T
[Provide details of why you are not satisfied with this resolution.] You have another collection agency that is trying to collect on behalf for Conns*** ***My client is getting calls and letters from this agencySo, you are incorrect in stating that the ceast collection efforts have stoppedTake care of this immediately
Regards,*** *** ***

Thank you for the opportunity to respond to Mr. Pineda’s complaint After researching Mr. Pineda’s complaint we found that his issue has been addressed. We confirmed that Mr. Pineda has been in contact with his local Conn’s store; we apologized for the
inconvenience, Mr. Pineda was made aware that the sleeper sofas do not include memory foam mattressesWe also contacted the product vender and was made aware that the seats/cushions of this sleeper have gel infused memory foam, but not the mattress. Again, we sincerely apologize to Mr.Pineda for any inconvenience he has experienced during this process. If we may be of further assistance, Mr. Pineda may contact our Customer Service Department at 1-877-358-1252. Kind regards, *** Whitley

Thank you for the opportunity to respond to Mrs***’s
complaint. Our records show Mrs***’s complaint has been addressed and
resolved. Our records indicate Mrs***’s issue was escalated with
upper management and Conn’s agreed to honor Mrs***’s request to replace
her
dishwasher. On 9/16/15, Mrs***’s
exchange was approved; Mrs***’s new dishwasher was delivered and received
on 9/17/15in good order. We
sincerely apologize for any inconvenience Mrs*** has experienced during
this process.
If we may be of further assistance, Mrs*** may contact
Customer Service at 1-877-358-
Kind regards,
Jana A***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Mr***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** stated in his complaint that: he was laid off in September and he filed an unemployment insurance claim; he has asked for copies of his contract, but has not received it; the insurance should have paid the account balance in full; and he would like the account closedOur investigation reveals that: Mr*** filed an unemployment claim; a copy of the signed retail installment contract and invoice were mailed to Mr*** on May 18, as requested; the unemployment insurance paid $(payments on the account); and Mr*** is responsible for the remaining balance. According to our records, Mr*** signed a 30-month retail installment contract on May 25, 2015. He agreed to have his minimum monthly payment of $due on the 10th of each month. Mr*** made payments on the account totaling $989.20. He filed an unemployment insurance claim in September That claim was approved and the insurance company paid a total of $which is equivalent to monthly payments of $98.92. The total of payments equaled $2967.60. A total of $was paid on the account. This leaves a remaining balance due of $ On May 17, 2017, Mr*** requested a copy of his signed retail installment contract, invoice and payment history. Those documents were mailed to the address on file for Mr*** on May 18, Conn’s respectfully disagrees that the account should be closed as all payments were applied correctly to the account. Mr*** is responsible for the remaining balance owed on the account. Conn’s appreciates Mr*** for bringing his concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Consumer response: Mr*** ***I have requested a copy of the no return policy but the business has not provided itI have made this request on more than one occassion, as has my attorneyPlease provide a copy of the no return policy as I was not made aware of this policy at purchaseThe company can communicate to me through the Revdex.com complaint, outside this complaint they need to contact my attorney

Thank you
for the opportunity to respond to Mrs***s complaintAfter further
research, we are unable to find where Mrs*** has attempted to contact our
Service or Customer Service Department regarding any issues she is experiencing
with her washer and dryer prior to receiving this
complaintIf Mrs*** is
in need to service she may contact our Service Department at *** to
schedule an appointment
At this
time Mrs***s washer and dryer does not meet the qualifications for an
exchange; we will need to have a technician assess both units to determine if
repairs are needed or if an exchange is required
If
we may be of further assistance, Mrs*** may contact our Customer Service
department at ***Kind regards,Dyeisha W***

Thank you for the opportunity to respond to Mr***’s complaintWe attempted to contact Mr*** on 4/3/17 to discuss his concerns but were unsuccessful and left a voice message to return our callAfter further review of Mr***’s complaint, Conn’s has agreed to issue a credit of
$($plus tax) to his account for the price of the keyboardWe ask to please allow 7-business days to process the credit to Mr***’s account. We appreciate Mr*** for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mr*** may contact Customer Service at 1-877-358-1252 Kind regards, Dyeisha W***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1. Conn’s website displayed incorrect information Our investigation reveals that: 1. The error on Conn’s website has been updated, and Mr***’ complaint has been resolved. Thank you for the opportunity to respond to Mr***’ complaint. After researching Mr***’ complaint, we were able to confirm there was an error in the product description for the range Mr*** had purchased. The error was corrected immediately, and Mr*** was contacted. We apologized to Mr*** for any inconvenience he experienced as a result of this error. We have come to a agreement and Mr***’ new range was delivered and received in good order on 6/22/17. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this processConn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Mr***’s concerns regarding calls. Mr*** stated he has been receiving collection calls Conn’s is unable to locate an account with the information Mr*** provided. The telephone number provided is not associated with any
Conn’s accounts. Additionally there are no open accounts listed under Mr***’s name. If Mr*** would like to provide an account number, we will be happy to research his concerns further. Conn’s appreciates Mr*** for bringing his concerns to our attention. Thank you, Cheryle ***

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated a payment was
posted to her account in error and it should have been posted to her
Grandmother’s account.
According to
our records, a payment in the amount of
$was posted to Ms***’s
account in error. On September 8,
that payment was moved from Ms***’s account add reapplied to the proper account. We have attached a copy of Ms***’s payment
history for her records
We value Ms
*** as a customer and apologize for any inconvenience she has experienced
due to this matterWe appreciate her for bringing her concerns to our attention. Thank you,Cheryle S***