Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 8/10/13, Mr*** purchased the *** *** *** sofa and loveseat and elected to purchase a 48-month FurnitureGard PlanWe show Mr*** signed his invoice acknowledging that he received a
brochure copy of the FurnitureGard Plan purchased and understood the coverage associated with the product. We researched Mr***’s service history and found that he contacted our service department on 4/05/17 stating the seams is undone on both the sofa and loveseat as well as stress tear and wear from shoes rubbing on the footrestA serviceman appointment was scheduled for 4/10/17; during the inspection the serviceman found that the leather is peeling on both unitsMr*** has been advised that cracking and peeling is not covered under the Terms and Condition of the FurnitureGard Plan at the time of his purchase therefore; we are unable to continue with repairs needs. We have attached a copy of the Terms and Conditions of the FurnitureGard Plan during Mr*** purchase periodAs well as a copy of Mr*** signed invoice with our response. If we may be of further assistance, Mr*** may also contact our Customer Service Department at 1-877-358-125 Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
If this is the case then why have I been speaking with MULTIPLE people regarding the account for MONTHS now? The account is under my WIFE'S name *** *** and the money is being withdrawn from MY (*** ***'s) accountIn addition.......the account for *** *** should be CLOSED and it should reflect the balance was paid IN FULL somewhere around JULY 2014......When I (*** ***) opened another account with Conn's for a purchase that was approved under MY name for a ** Loan in November is when the problems STARTED happening.....so all in all this should have NOTHING to do with the account for *** *** since the account is closedAt this time I have NO IDEA WHY you are taking money out of MY account....thus me referring to it as stealing or borrowing my money
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Thank you for the opportunity to respond to Mr***’s complaint. Our records show that on 1/15/17 Mr*** purchased two *** *** ***., *** *** *** ***e theater Recliners and wedge, each with a 36-month *** Service Agreement and a . Mr***’s received
a copy of the Return and Exchange Policy at the time of purchase. Our Return and Exchange Policy states: No returns or exchanges on furniture. If your product fails while under manufacturer’s warranty or Conn’s *** Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties. Mr*** also signed his invoice acknow***ging that he received a copy of Return and Exchange policy. Mr***’s furniture and washer were delivered on 1/16/17 as promised.After further review we show that Mr*** first contacted us on 1/17/17 stating that the lights on the recliner’s cup holder did not working properly; Mr*** was schedu*** for service and a replacement cup holder was ordered On 1/19/17 we attempted to go out to complete service but no one was home. We made several attempts afterwards, to get Mr*** schedu*** unfortunately, he was not available and the service order was closed. On 2/we spoke with Mr*** and set up service for 3/13/Most recently repair service team contacted Mr*** to inform him that we have a more convenient service date available on 3/7/17 so that we can get his repair completed.If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Kristal ***

Thank you for the opportunity to respond to Mrs***’sOur record show on8/27/16, Mr*** purchased a *** washer and dryer which were financed through Acceptance NowWe show Mr*** declined to purchase additional RSA coverage with Conn’s on his washer and dryer. We researched
Mrs***’s complaint and found on 11/28/16; she submitted a service request via Conn’s website for her dryer stating the unit is making noiseA service appointment was scheduled for 12/7/16; during the appointment, the technician found a part was needed for repairOur records show we received the part from the manufacturer on 12/15/16 and Mr*** is currently scheduled for repair on 12/21/Once the technician installs the new part, we can determine if further actions are required. Although we are unable to Mrs***’s request for an exchange, we will continue with repairs covered under the Terms and Condition of the manufacturer’s warranty. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mr***’s complaintOur records show on May 28, 2016, Mr*** purchased a ** washer and dryer which came with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’sMr***’s signed acknowledging all items
were received in good order on May 31, We researched Mr*** complaint and found he contacted our service department on September 15, 2016 stating his washer was leaking. A service appointment was scheduled for October 6, 2016; during the inspection the technician found a new water valve was needed. The valve was ordered and once Mr*** service appointment was scheduled for October 20, 2016; the technician replaced the valve and tested the unit; unit tested okOur records show Mr*** contacted us following day stating the washer is still leakingMr*** was contacted to schedule a new service appointment but he refused service and requested an exchangeMr*** was informed that the washer did not meet the qualifications for an exchange but we would continue with service again, Mr*** declined repairs therefore the service order was canceledWe have no further records showing that Mr*** has contacted our service department regarding any further issues with his washer After receiving Mr***’s dispute we reached out to the manufacturer on his behalf regarding an exchange and were informed that an appointment was scheduled and an exchange had not been approved at that time. Although Mr***’s washer does not meet the qualifications for an exchange, we will continue to work with the manufacturer and Mr*** to ensure his unit is functioning up to specifications If we may be of further assistance, Mr*** may contact us at 1-866-765- Kind regards, Dyeisha W***

We have reviewed Mrs*** additional comments regarding her
refrigerator. As stated in our previous
response Mrs*** *** refrigerator has only a 1-year limited manufacturer
warranty. We have attempted to repair
her product according to their warranty specifications however, Mrs*** has refused service at this timeIf Mrs*** has any questions regarding the manufacturer’s
warranty coverage she may contact *** directly
Kind regards,
*** ***

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mr***’s complaint. Our
records show on7/03/15, Mr*** purchased a
*** side by side refrigerator with a 24-month Repair Service
Agreement. Mr***’s signed invoice indicates at the time of purchase
acknowledged he was provided the Repair Service Agreement brochure and that he understood the coverage associated
with the covered product. Mr*** elected to have his refrigerator
delivered; which was completed on 7/04/
We researched Mr
***’s complaint and found he last contacted us on 11/17/15and11/19/15; statingthe unit was not dispensing
water and freezing up. After reviewing Mr***’s service history we
found both service orders were cancelled at his request. Mr***
contacted our service department and informed the representative the
refrigerator was working and service was no longer needed
Mr
*** was contacted on 11/24/15;
during the conversation Mr*** informed us that *** (the
manufacturer) replaced some parts a week prior and the unit was functioning
properly. We asked Mr*** if any further assistance was needed;
however he declined.
If
we may be of further assistance, Mr*** may contact our Customer Service
department at 1-877-358-
Kind
regards,
Jana
A***
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Thank you for the opportunity to respond to Mr***’ complaintOur records show on 11/25/16, Mr*** purchased the *** *** living room furniture which consist of three pieces (sofa loveseat and wedge) which comes with a 1-year limited manufacturer’s warranty; no additional coverage
was purchased with Conn’s. After further review of Mr***’ service history, we show he first contacted our service department on 12/22/16 for repairs on his sofa however; the service order was cancelled due to no response when attempting to schedule the initial appointmentA new service appointment was schedule to assess the sofa on1/23/17; during the inspection the serviceman reported no issue was found with the sofaHowever; the loveseat cushion core was bulging up on the right sideThe serviceman reported that he was able to open the zipper and pull the core to complete the repairsOur records show Mr*** contacted service again on1/27/17 stating the cushion on the sofa has a hole in itA service appointment was scheduled for 2/6/17; during the inspection the serviceman found the issue was with the seat cushion core bulging on the loveseat; no problem was found with the sofaThe serviceman attempted repairs on site but was unsuccessful and found parts were needed to complete the repairsWe show Mr*** was notified that the cushion core for the loveseat was ordered through the manufacturer and will to be shipped to his residenceOnce the parts were received, we show Mr*** was scheduled to install on 3/16/However; upon installation the serviceman found the manufacturer ship the incorrect part therefore the manufacturer approved an even exchange on the loveseatOur record show Mr***’ new loveseat is currently scheduled for delivery on3/25/17. At this time we are unable to honor Mr***’ request for compensation on his furniture; Conn’s followed the manufacturer’s guidelines for repairMr***’ loveseat has been approved for an exchange under the Terms and Conditions of the manufacturer’s warranty. If we may be of further assistance, Mr*** may contact Customer Service at1-877-358-1252 Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 10/27/14, Mrs*** purchased a *** Stainless Steel dishwasher and elected to purchase a 48-month Repair Service Agreement Plan which was financed through *** *** *** We researched
Mrs*** complaint and found on 3/7/16, her dishwasher was approved for an exchange under the Terms and Conditions of the RSA due to excessive repairsOur records show we longer carried the same model Mrs*** originally purchased therefore; she was approved for an in-store credit up to $which is the original amount she paid for the unitMrs*** requested to receive a refund in lieu of the exchange because she did not want to pay a difference in price for a new unitWe show our delivery team picked up Mrs*** dishwasher and a refund of $was processed to her *** *** accountMrs*** may contact *** *** *** to verify credit has been applied to her account. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***

Conn Appliances, Inc(“Conn’s”) appreciates the [c1] opportunity to respond to Ms*** concerns We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordAs a reminder, you may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms*** has stated in the complaint; 1) There has been a delay scheduling her service appointments2) She is requesting to bypass service and have the product exchanged instead of having repairs completed under the terms and conditions of her warranty3) She would like a call from Conn’s Our investigation reveals [c2] that; 1) Conn’s service department scheduled three service calls for Ms*** which were canceled due to Ms***’s schedule conflicts. A fourth service call was scheduled and completed on 1/14/2) Ms***’s sofa does not qualify for an exchange according to the terms and conditions of the warranty. As a goodwill gesture, we have offered to replace the sofa cover3) 3) A call from Conn’s has occur on 4/13/ Our records show on5/03/15, Ms*** purchased a *** *** *** Reclining Sofa, Loveseat, and Recliner and elected to purchase a 48-month FurnitureGard Repair Service Agreement PlanMs*** accepted her furniture delivery and signed acknowledging she had received her furniture in good order on5/6/ Our records show Ms*** contacted Conn’s service department on 11/12/16, stating the recliner would not close, and she could feel boards. A service order was created, however after multiple unsuccessful attempts to contact Ms*** to schedule an appointment, the service order was canceledMs*** contacted us on 11/16/to schedule her appointment, and we confirmed her appointment was for 11/21/16. On the day of service Ms*** was not at homeMs*** requested the technician to stay at her residence until she arrived, but they were unable to honor her request Ms*** requested an exchange at that time, was advised her furniture did not qualify for an exchange, and that we would need to continue with the service order of the furniture We attempted to contact Ms*** on 11/22/16, 11/25/16, 11/26/16, and 11/29/to reschedule but we were unable to reachher So,the service order wascanceledMs*** called back on 12/28/and service was scheduled for 1/14/Upon inspection, the service technician found the sofa mechanism had bentA new mechanism was ordered then installed on 2/1/to complete the repair. Ms*** recently contacted us on 4/13/stating that she could feel boards while seated, and the seat cushions were sinking. A service call was set-up, and upon inspection, the technician reported the leg rest cover was loose, and the RSF arm was a little flatTo repair Ms***’s sofa, the service technician regulated the filling in the RSF arm. He also reported to repair the sofa, the seat covers would need mending, and we would need to order the seat coverThe wearing found at the time of inspection is not covered within the terms and conditions of the FurnitureGard PlanHowever, we offered to order replacement parts as a gesture of good willThe covers were ordered on 4/20/17. Once the covers become available, Ms*** will be contacted to schedule an appointment to complete the installation Conn’s values Ms*** as a customer [c3] and appreciates her for bringing her concerns to our attention. [c1]Opening [c2]State Conn’s findings for each complaint/concern/question [c3]To be used for all Closing

Thank you for the opportunity to
respond to Mrs*** complaintOur records show on 5/15/15, Mrs***
purchased the *** *** *** Counter dining set which consist of
(table
and four chairs) which comes with a 1-year limited manufacturer’s warranty; no
additional coverage was purchased with Conn’sMrs*** dining set was
delivered and assembled on 5/16/15; no damages were reported during delivery
and all products were signed acknowledging they were received in good order
We researched Mrs*** complaint
and found she contacted our service department stating the leg on the table is
breakingA service appointment was scheduled for 7/23/15; during the
inspection the serviceman stated Mrs*** informed him that she took the table
apart and notice that wood screws were used to secure the table leg and
requested a new legThe serviceman explained to Mrs*** that he was able to
reinstall the leg however; she refused service to repair the broken leg therefore
the service order was cancelled
We contacted Mrs*** on 8/26/15,
during the conversation we inform her that Conn’s has agreed to order the leg
from the manufacture and ship the part directly to her residence as a gesture
of goodwillOnce we receive the tracking number from the manufacture, we will
contact Mrs*** to provide an estimate time of arrival
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I understand that there were late payments, however, I spoke with a representative over the phone and he promised that the cash option would be reinstated after he processed a ticket for one of the late fees to be removed from the accountHe mentioned that it is not unusual for Conns to reinstate the cash optionTherefore, I respectfully request, as long time customer, that the cash option be honored (as the customer service representative told me) on my accountAs a family we have many accounts with Conns and would like to continue to do business
Regards,
Mara ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you for helping me rectify this matter
*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#*** and ***. Mrs***
stated she tried several times to cancel the credit life, credit disability,
involuntary unemployment, property insurance, and the repair service agreements
on
her and her husband’s accounts.
According to
our records, we first received notification that Mrs*** would like the
insurances and the RSA agreements canceled on her and her husband’s
accounts. We requested a copy of Mrs
***’s homeowner’s or renter’s insurance declaration page in order to remove
the property insurance on the accounts.
On June 4,
we received proof of insurance and the written request to cancel the
property insurance on both Mrsand Mr***’s accounts. The credits were applied as follows:
Mrs***’s
accounts
Account # Credit received
*** $
*** $
Mr***’s
accounts
Account # Credit Received
*** $
*** $
Mrsand Mr
*** did not purchase additional optional insurances on account #*** or
on account #***; however, on June 10, we received the signed request
to remove the remaining insurances from the accounts. Those credits were applied as follows:
Mrs***’s
accounts
Account # Credit received
*** N/A
*** $
Mr***’s
accounts
Account # Credit Received
*** N/A
*** $
We had not
received the written request to remove the RSA agreements from Mrsor Mr
***’s accounts; however, as a one-time offer and a goodwill gesture, we have
processed those credits and pro-rated the credits from May 2015. The credits for the RSA agreements were
applied as follows:
Mrs***’s
accounts
Account # Credit received
*** $
*** $
Mr***’s
accounts
Account # Credit Received
*** $
*** $
Please note,
these credits include the original amount charged for the insurances as well as
taxes and finance charges. The pro-rated
credits for the RSA’s also include any applicable taxes and finance
charges. The credits applied will not
adjust the minimum monthly payments due each month.
We have
attached copies of the payment histories for all four accounts for Mrand Mrs
***’s records.
We value Mrsand Mr*** as customers and
appreciate Mrs*** for bringing her concerns to our attentionThank you,Cheryle ***

Thank you for the opportunity to respond to Mr***’s concerns regarding account *** *** Mr*** stated he has been having issues with his *** service and has to make his payments in the storeAccording to our records, Mr***’s account ending in *** has been closed since
June 17, 2015. Mr*** has two accounts currently open with Conn’s. Account *** and ***. The payment history for each account shows that Mr*** pays his payment through our *** service or with an agent. On December 18, 2016, Mr*** contacted us and requested that we reset his password to the *** service. Our customer service agent assisted him with that request and no additional issues have been reported. If Mr*** has any additional questions regarding his *** service he may contact our customer service departmentConn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Mrs***’ complaintOur record show on2/26/17, Mr*** purchased a 70” *** ** LED TV and elected to purchase a 25-month Repair Service AgreementMr*** received a brochure copy of Conn's Return and Exchange policy at the time of purchase
along with his signed invoice and contractWe show Mr***’ television was scheduled for delivery on 3/01/17; during the delivery the unit was plugged in, tested and inspected for damagesMr***’ television was signed acknowledging the item was received in good order; no issues were reported. After further review, we show Mr*** contacted our delivery department on 3/03/17stating the unit does not have picture when attempting to turn onWe show the delivery team returned to Mr*** residence on 3/16/17 to assess the unit; upon inspection the team found the television was cracked when powered onAfter reviewing the delivery report and photos taken of the television at the time of the original delivery; an exchange request was deniedMr*** will need to contact our Service Department at 1-855-266-6349 for further repair needs on the unit. Although we are unable to honor Mrs***’ request for a refund; we will continue with any covered repairs as listed under the Terms and Conditions of the RSA Plan. We have included supporting documents with our response. If we may be of further assistance Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mr***'s concerns regarding collection calls he has received. We were unable to locate the telephone number provided by Mr*** in our system; however, we placed a cease and desist on the telephone number at his request. If Mr*** has
any additional telephone numbers he would like to provide we will be happy to investigate further. Please note, it takes up to hours for a cease and desist request to update. If Mr*** receives any additional calls after the hour time frame, we ask that he contact us directly so we may research further. We value Mr*** and apologize for any inconvenience he has experienced due to this matter Thank you,Cheryle ***

Thank you for
the opportunity to respond to Ms***’ concerns regarding account
***. Ms*** stated she paid
her account off; however it is still opened.
According to
our records, Ms*** called our automated system on March 4, and
received a payoff
quote of $49.43. We
received Ms***’ payment on March 10, 2015.
Since the payment was posted to the account six days after Ms***
received the payoff quote, additional interest had accumulated on the
account.
As a one-time
offer and a goodwill gesture, we have agreed to honor the amount paid and to
close the account. As of October 15,
the account has a zero balance. Ms
*** will receive a close out letter in the mail within days of the
account closing. We have attached a copy
of her payment history for her records
We value Ms
*** as a customer and appreciate her for bringing her concerns to our
attention. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The business just confirmed in writing their fraudulent and deceptive advertising This was all covered in the original complaintThe bait and switch Their advertisement does not have any clear or intentional representation of two different credit productsThey advertise that you will receive one thing then as stated in their response switch it I reject this reply and still consider this a negative and unresolved action.
Regards,