Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I would like my account to be credited and my account closedIf they will not remove the negetive remarks from my credit I will send in a letter to the credit bureau explaining that I paid on time in good faith even past March when they didnt return the computer which was turned in for repair of hinge and battery onlythey broke the computer and atill did not replace it but kept my dollars that was paid toward itI paid for replacement insurance and that is why it is called REPLACEMENT not increase the amount you own insurance! I just do not want to do business with this company again!!!!! I would appreciate them mAiling me a receipt showing my account is paid in full and closedi think they should at least refund the money I paid for the replacement insurance since they are unable to replace it!Thank you, *** ***

Thank
you for the opportunity to respond to Mrs*** complaint. Our records show on 5/25/15, Mrs***
purchased a *** washer and dryer with us which came with a limited year
manufacturer’s warranty.
","serif">Mrs***
declined to purchase additional RSA coverage on her appliances. Delivery
was scheduled for 6/1/15, however Mrs*** postponed the delivery because
she was having issues with her plumbing that needed to be repaired. The delivery was rescheduled for 6/9/15; the
signed delivery ticket acknowledges her appliances were received in good order
Mrs
*** contacted us on 6/12/15, stating the unit was leaking underneath. A call was sand our delivery team went
out and confirmed the washer was connected properly during the time of
inspection they were unable to duplicate the problem. Since then we have dispatch a technician out
to Mrs*** home more than once and have not found a problem with her
washer. The technician did not find a water leak or water
marks after running this unit on a quick cycle or a test cycle.
At
this time we are unable to honor Mrs*** request to exchange her washer
without paying the required 15% restocking fee.
If Mrs*** has any questions
regarding the manufacturer’s warranty coverage she may contact ***
directly. Please note the manufacture
may charge a trip fee if no problem is found
If we may be of further
assistance, Mrs*** may contact our Customer Service department at
***Kind regards,
*** ***

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mrs[redacted] complaint. Our
records show on 11/08/15,
Mrs[redacted] purchased a [redacted] lift recliner with a 36-month
Furnituregard Plan. Mrs[redacted] signed invoice indicates at the
time of purchase she acknowledged she was provided a copy of the
Furnituregard Plan brochure and that she understood the coverage associated
with the covered product. Mrs[redacted] also signed acknowledging she
was provided a copy of Conn's Return & Exchange Policy which states: No
Returns/Exchanges on -Furniture,
mattresses, décor & accessories unless inspected by a Conn's Service
Technician and found to have a manufacturer's defect**Mrs[redacted] elected to have her
lift chair delivered; which was completed on 11/10/
We
researched Mrs[redacted] complaint and found she contacted us on 11/19/15; stating the chair she
received on 11/10/15is very uncomfortable and
requested to have the chair exchanged. Mrs[redacted] was reminded of
Conn's No Return & Exchange Policy on furniture items and advised we
were unable to honor her request to return/exchange her lift chair.
As comfort is a preference and not guaranteed or covered under the Ts and
Cs of the manufacturer warranty or Furnituregard Plan Therefore, we
are unable to honor Mrs[redacted] request for a refund or exchange.
If
we may be of further assistance, Mrs[redacted] may contact our Customer
Service department at 1-877-358-
Kind
regards,
Jana
A[redacted]

"width:436.5ptbackground:white>
Thank
you for the opportunity to respond to Mrs[redacted]'s complaint. Our
records show on12/13/14,
Mrs[redacted] purchased an [redacted] bed which consisted of
four pieces (king headboard, queen/king rails, king crossrails, and king
rails) with a limited 1-year manufacturer warranty on all four pieces; no
additional Furnituregard coverage was purchased through Conn's. Mrs
[redacted] elected to have her bed delivered; which was completed on12/14/14.
We
researched Mrs[redacted]'s complaint and found she contacted us on8/17/15regarding her cross rails and
rails; stating the rails were broken in the middle and the bolts were
loose. A service call was scheduled for8/29/15; during the inspection the
serviceman found the rail wood support was broken. As a gesture of
goodwill we attempted to order the rail support as a courtesy however per
the [redacted] (the manufacturer) the side rail was not
available as a "part" and could not be ordered.
Our
records do not show Mrs[redacted] reported damage to her bed or the rails at
the time of delivery or prior to moving the bed to another address therefore,
we are unable to honor her requestThe manufacturer's warranty does not
cover damage accidental/ incidental occurrence
If
we may be of further assistance, Mrs[redacted] may contact our Customer Service
department at1-877-358-
Kind
regards,
Jana
[redacted]
11/16/
Complaint
I had two accounts with Conn's and decided to make another purchaseThe sales person stated that I should combine the new purchase with one of the open accounts instead of opening a new accountI agreedThe sales person stated that the account number would not changeThe first payment was due
in August 10, I made a payment in July, August, and SeptemberThe account number in which the payments was made to was [redacted]Two weeks ago I started getting calls from Conn's that stated that my October 10, payment was coming up dueI explained that my account was paid through bill pay with my bankI reviewed bank statement & it showed that a payment was made on 9/25/to Conn'sThe rep reviewed the account and discovered payment was posted to an old accountStated that a note would be sent to customer service so that the payment could be applied to the correct account and she gave me the correct account number of [redacted] for future referencesOn that date I still received calls from Conn's and had to explain the situationEvery day since then I have received constant call from Conn's on my cell phone and work phone numbersI contacted my bank and they submitted documentation to Conns to show that the payment was made per the request of Conn'sAs of today this issue has not been resolved
Desired Resolution
Since it seems that Conn's does not know how to move money from one account to another, I want a refund of the payments that was made to the incorrect accountThat way I can reissue another payment to conn's for the correct account number
Consumer Business Dialog

Thank
you for the opportunity to respond to Mrs[redacted] complaint. Our records show on 5/25/15, Mrs[redacted]
purchased a [redacted] washer and dryer with us which came with a limited year
manufacturer's warranty.
","serif">Mrs[redacted]
declined to purchase additional RSA coverage on her appliances. Delivery
was scheduled for 6/1/15, however Mrs[redacted] postponed the delivery because
she was having issues with her plumbing that needed to be repaired. The delivery was rescheduled for 6/9/15; the
signed delivery ticket acknowledges her appliances were received in good order
Mrs
[redacted] contacted us on 6/12/15, stating the unit was leaking underneath. A call was sand our delivery team went
out and confirmed the washer was connected properly during the time of
inspection they were unable to duplicate the problem. Since then we have dispatch a technician out
to Mrs[redacted] home more than once and have not found a problem with her
washer. The technician did not find a water leak or water
marks after running this unit on a quick cycle or a test cycle.
At
this time we are unable to honor Mrs[redacted] request to exchange her washer
without paying the required 15% restocking fee.
If Mrs[redacted] has any questions
regarding the manufacturer's warranty coverage she may contact [redacted]
directly. Please note the manufacture
may charge a trip fee if no problem is found
If we may be of further
assistance, Mrs[redacted] may contact our Customer Service department at
[redacted]Kind regards,
[redacted]
Read More Customer Complaints:
>
>>
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"width:436.5pt>
Thank you for the
opportunity to respond to [redacted] complaint. We appreciate [redacted] for bringing
his concerns to our attention.
[redacted] has been contacted and his issue has been
resolved. [redacted] is
scheduled to receive his new [redacted] furniture set on Saturday
(9/26/15). Again, we sincerely
apologize for any inconvenience [redacted] experienced during this
process.
If we may be of further
assistance, [redacted] may contact our Customer Service Department at
1-877-358-
Kind regards,
Jana A[redacted]
Customer Relations
Conn's Inc
10/6/
Complaint
I purchased a laptop from Conn's a little over a year ago and it started to become slow and I was experiencing problems with the batteryI turned the laptop in for repairIt took about a week for them to call me back and when they did, they told me that they could not repair my laptop because
there was a long delay in getting the partsThey offered me a replacement instead and I was informed that I could go to the store and pick out a laptop of my choosing, so long as it was of equal or lesser valueDevin from service repairs ([redacted]) is the person who left me a voicemail telling me this informationI immediately called back (I was at work) and left a voicemail (because he didn't answer both times I called) thanking him for that, BUT I was concerned about getting the information and data from my laptop backI told him that I need the information on my hard drive because it had all of my past and current school work, as well as personal documents and photosI asked him to please give me a call back so that we can discuss how I can get my informationHe never called backI let some days pass, and then I called Conns customer service, over the phone, and I spoke with a lady who said she was going to email the repair supervisor or manager, about getting the hard driveShe said she sent him the email, and that I should give them a call back and they will let me know if anything has been decidedI called back a few days later (I let the weekend pass) and I was met with confusion and lots of people who could not help me or lead me to this person that I needed to talk toEach time I called I had to tell the story over and over againI was told by one lady that I called the wrong place because they don't have my laptop where she was at, so she gave me another number where she said my laptop was being housedI called that number and the lady who answered said she doesn't know why I called there because they don't keep repaired laptops thereShe directed me back to the same number and people that I had just got done speaking withI called that number back and spoke with another different lady who I had to explain everything toShe told me that she would personally speak with the repair people and ask about my laptop, but that her system was showing that my laptop had been STRIPPED, meaning destroyedI was so upsetI told her that I am not going to continue to call around and be led in the wrong directionShe offered to email/call repair herself and give me a call back in regards to my laptops condition and the possibility of getting my hard drive pulledShe never calledI have been very patient through this whole process, and I'm so upset with the lack of help and urgency I received from every employee I spoke withI made it very clear that I needed my laptop information to be saved the day I was offered a replacementI never received a call back from Devin, I never received a call back from the lady who said she would give me a call backNow, I am stuck in the middle of my senior year of college with none of my course work that I've worked on from the start of the semester! This whole situation has made my time at school so difficultNot to mention, I lost years worth of family photosIt's not acceptable to me that I was not called or asked about the information on my laptop before they "stripped" it, especially since i've made so many efforts to contact these people in regards to that specific concernOne of the ladies I spoke with said that it was possible that it's not stripped yetHowever, she never called back and followed upPlease help me resolve this issue
Desired Resolution
Ultimately, I want my hard drive/ information to be pulled from my laptop that is housed somewhere within Conns repair center or other locations
Consumer Business Dialog

Thank
you for the opportunity to respond to Mrs[redacted]'s complaint. Our
records show on
","serif">1/12/15, Mrs[redacted] purchased an [redacted] notebook
which comes with a limited 1-year manufacturer warranty; no additional RSA
coverage was purchased through Conn's. Mrs[redacted] elected to pick
up her notebook from our Texas City, TX location store
We
researched Mrs[redacted]'s complaint and found she contacted us on3/24/15; stating the mouse pad was not responding properly.
Mrs[redacted]'s notebook was sent to [redacted] (the manufacturer) for repairs
since [redacted] requires the unit to be service through them while covered under the
manufacturer warranty. Mrs[redacted]'s notebook was received back from vendor on 4/15/15and sent back to the store ready for customer pick up on 4/16/15. On 5/12/15, Mrs[redacted] contacted us again; stating the
notebook would not shutdown, having issues with typing, words will not space, and
the mouse pad was not functioning properly. Once received in service the
technician set up a service order with [redacted] the same day and shipped the unit
out The notebook was received back 5/27/15and
was picked up by Mrs[redacted] on 5/28/15.
At this time Mrs[redacted]'s notebook does not meet the
qualifications for an exchange under the Terms and Conditions of the
manufacturer warranty; therefore we are unable to honor her request for an
exchange. If Mrs[redacted] has any additional questions or concerns
regarding her warranty coverage she may contact [redacted] (the manufacturer)
directly at 1-877-339-2787.
If we
may be of further assistance, Mrs[redacted] may contact our Customer
Service department at 1-877-358-
Kind
regards,
Jana [redacted]

Thank you for the opportunity to respond to Mrs[redacted]'s
complaint. We researched Mrs[redacted]'s complaint and found her issue has
been addressed and resolved. Our records show Mrs[redacted] was approved
for an exchange on
"line-height:115%,"sans-serif">9/28/15; she was issued
a credit up to the original amount paid which was $1,to re-select a new
TV. Mrs[redacted] initiated her exchange that same day (9/28/15); we show Mrs
[redacted]'s new TV was delivered and received on 9/29/15in good order. We
sincerely apologize for any inconvenience Mrs[redacted] has experienced during
this process.
If we may be of further assistance, Mrs[redacted] may contact
Customer Service at [redacted]
Kind regards,
Jana A[redacted]

Thank you for the opportunity to respond to [redacted]
complaint. [redacted] has been contacted by the [redacted] facility manager
regarding her concerns which have been addressed with those involved to ensure
they are not repeatedAn exchange was approved on
","serif"Times New Roman">6/02/15 to replace [redacted]' washer and dryer and we show they
were both delivered on 6/06/15 in good order. We sincerely
apologize for any inconvenience [redacted] experienced during this time.
If we may be of further assistance, [redacted] may contact our
Customer Service Department at [redacted]
Kind regards,
Kathryn J[redacted]

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mr[redacted]'s complaint. Our
records show on 11/08/14,
Mr[redacted] purchased a ** Notebook model ([redacted]) with a 37-month
Repair Service Agreement w/Accidental Damage.
We
researched Mr[redacted]'s complaint and found Mr[redacted] had contacted us
multiple times since 1/19/15. However, we show only two repairs required
parts to repair therefore, Mr[redacted]'s exchange request was denied under
the terms and conditions of the warranty.
As of 10/29/15, Mr[redacted] contacted us again;
stating the computer was experiencing "glitching" errors. However,
Mr[redacted] failed to bring his notebook into the store to be sent to
service; therefore his service order cancelled. We
attempted to contact Mr[redacted] multiple times to discuss his concerns,
but have been unable to reach him.
We ask that Mr[redacted] allow us to make a final assessment to
determine the failure and it an exchange is warranted at this time
Mr
[redacted] may contact our Service department at 1-855-266-
Kind
regards,
Jana
[redacted]
11/20/
Complaint
I purchased a platform bed in December When installing, Conn's technicians damaged the rails when assemblingWhen I was moving, we noticed upon taking bed apart that the rails were crackedI called
Conn's and they told me they would send someone outSomeone came out to inspect and
said, yes they were damaged UPON assembly and would be replacing the railsWhen the rails arrived to call them and they would come and replaceParts never came in so I calledThey said they would not be replacing because it was not under warrantyIf that was the case, wouldn't they have told be that before sending someone out?
Conn's also mentioned that I signed that everything was OK after assemblingWhat was I supposed to do? Move the mattress myself to inspect that?
I was not the one who damaged while installing, why should I pay for something I DID NOT DAMAGE?! They also informed me there was no manufacture warranty
Desired Resolution
All I am asking for is a credit or new rails for my bed - which I think is only fairInstead I'm paying for a bed that Conn's destroyed!!!!
Consumer Business Dialog

"width:436.5pt>Thank you for the
opportunity to respond to [redacted] complaint. Our records show on 7/12/15, [redacted] purchased a [redacted] high-efficiency washer and electric dryer
which came with a limited 1-year manufacturer warranty on both
appliances; no additional RSA coverage was purchased through Conn's. We researched [redacted]
complaint and found he contacted us on 8/21/(38-days) after
receiving delivery; stating the washer was not functioning
properly We confirmed the manufacturer
authorized a [redacted] provider to pick up his washer for repairs. Any additional questions or concerns
regarding warranty coverage [redacted] will need to contact [redacted]
(the manufacturer) directly at 1-800-726-7864. If we may be of further
assistance, [redacted] may contact our Customer Service department at
1-877-358-1252. Kind regards, Jana A[redacted]Customer Relations
9/7/
Complaint
I WALK WITH CANEI WENT IN STORE 7-29-TOLD SALESMAN I AM DISABLED, HAVE BAD BACK AND KNEESI WANT A LIFT CHAIR TO HELP WITH GETTING UPI SIT IN SEVERAL AND PICKED ONE OUTDELIVERED ON 7-30-I FELL ASLEEP IN CHAIR 7-31-WOKE UP AND BACK WAS HURTING REAL BADI FOUND THE CHAIR HAD A
BOARD ACROSS THE INSIDE OF CHAIR RIGHT ACROSS WHERE THE CRACK OF MY BACK ISI IMMEDIATELY CALLED STORE SALESMAN, HE COULD NOT HELP, FOR ME TO CALL CUST SERVICECONNS SENT SOMEONE OUT 8-3-INSPECTED CHAIR, CALLED THEIR SUPVSUPV TOLD ME ON PHONE, THAT IS THE WAY CHAIR IS MADE AND I JUST HAD TO KEEP IT DUE TO THEIR NO RETURN POLICYI TOOK PICTURES, WENT BACK TO STORETHE CHAIR I PICKED OUT IN STORE IS DIFFERENT THAN THE ONE THEY DEL MEIT IS DIFFERENT COLOR, NO BOARD ACROSS BACK AND DIFFERENT ADJ CONTROLLERI HAVE CALLED AND TALKED TO CUST SER, BILLING COLLECTIONS, CREDIT SOLUTIONS, CORPORATE CUST SERI HAVE TALKED TO OVER PEOPLE BUT THE CHAIR IS STILL TAKING UP SPACE IN MY LIVING ROOMI AM PHYSICALLY UNABLE AND HAVE NO WAY TO RETURN CHAIR
Desired Resolution
RETURN CHAIR AND CANCEL MY TRANSACTION DUE TO THIS IS NOT THE CHAIR I ORDERED AND HAS NUMEROUS DEFECTS!
Consumer Business Dialog

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to [redacted] complaint. We
researched [redacted] complaint and found her issue has been addressed
and resolved. After further review we found there was an error
processing [redacted] refund which caused a delay. As of 7/09/15, this error has been
corrected and [redacted] refund in the amount of $has been
processed. We ask that [redacted] allow 7-business days to
receive her refund check in the mail. We sincerely apologize for any
inconvenience that [redacted] has experienced during this process.
If
we may be of further assistance, [redacted] may contact our Customer
Service department at [redacted]
Kind
regards,
Jana
A[redacted]
Read More Customer Complaints:
>
>>
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"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to [redacted] complaint.
Our records show on 1/02/15,
[redacted] purchased a ** washer with a (48-month Repair Service
Agreement). [redacted]'s signed invoice indicates at the time
of purchase she acknowledged she was provided a copy of the Repair Service
Agreement and that she understood the coverage associated with the
product. [redacted] elected to have her washer delivered;
which was completed on2/11/15, and received in good
order
We
researched [redacted] complaint and found she contacted us on 6/07/15;
stating her washer would not power on. A service call was scheduled
for 6/12/15;
during the inspection the serviceman found the control board needed to be
replaced. The technician ordered the part and it became available on 6/22/15. On 6/26/15, the
technician completed [redacted]'s repairs; by installing a new
control board. Once the technician installed the new control board,
he tested the unit and the unit was functioning properly; [redacted] signed off on the technician's service report
Based
on the technician's report [redacted]'s washer was repaired and
working properly. Therefore, at this time we are unable to honor Mrs
Womack-Conner's request for an exchange.
If
we may be of further assistance, [redacted] may contact our
Customer Service department at [redacted]
Kind
regards,
Jana
[redacted]
7/20/
Complaint
Back on 12/23/I submitted a complaint against with Ref # [redacted]Kathryn J[redacted], Customer Relations Officer, from Conn's replied and said a $plus $for service delay would be credit to our accountWhen I called I was told to allow one billing cycle before the credits could be
appliedTwo weeks ago I inquired at the nearest conns to us and was told a credit was never issuedConn's was going to look into the problem and would contact me within business days but I never heard back from them
Desired Resolution
We would like for the original amount of $to be credited plus instead of $for service delay make it $for all the additional time I've taken to get this issue corrected
Consumer Business Dialog

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mrs[redacted]
complaint. Our records show on 9/18/10,
[redacted] purchased a [redacted] electric dryer with a
48-month Repair Service Agreement which has expired as of 9/29/
We
researched Mrs[redacted] complaint and found the last service
call that was placed on [redacted] dryer prior to her recent
call was on 9/20/14. [redacted] contacted us on 7/8/15; stating her dryer was not
tumbling or heating up. [redacted] was advised her dryer
was no longer covered under warranty and she would need to pay trip charge
to have a technician come out to assess her unit. She agreed to the
charge and a service call was set up upon inspection the technician found
the fuse needed to be replaced; the part was replaced the same day, repairing
the dryer
If
we may be of further assistance, [redacted] may contact our
Customer Service department at [redacted]
Kind
regards,
Jana
A[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. After further review of Mr. [redacted]’s complaint, we were able to confirm that the chairs were refused at the time of delivery due to damages. We verified with the store manager that the chairs were sold as new items for a discounted...

price and were not floor models. Therefore; we have agreed to re-deliver Mr. [redacted] four new chairs. We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 11/20/16; Mr. [redacted] purchased a Whirlpool French Door refrigerator and a Frigidaire Gas range both with a 1-year limited manufacturer’s warranty.  Mr. [redacted] did not purchase additional coverage with...

Conns HomePlus.  Our records show Mr. [redacted]'s scheduled delivery for 11/21/16; during the delivery, the delivery team installed both units and tested the range on high flames to ensure the unit was functioning properly.  No problem was found or reported during that time. The delivery team notated that Mr. [redacted] used the range immediately after the installation without any problems. Mr. [redacted] contacted our warehouse later that evening stating when he turned on the burners a plastic film melted on the range.  He also mentioned the drivers did not install the water filter and plastic was left on the refrigerator as well.  We requested photos of the incident from Mr. [redacted] to review.  Our warehouse manager contacted Mr. [redacted] after considering the picture provided by Mr. [redacted] and the photos taken by the delivery team at the time of delivery and made aware that we were unable to exchange the unit. The warehouse manager stated that based on both photos, the flames would not have been able to reach the location where the incident occurred, and a different object may have cause the damages. At this time we are unable to honor Mr. [redacted] request to exchange his range.  Although Mr. [redacted] has a manufacturer's warranty, typically the manufacturer's coverage does not provide coverage for cosmetic issues.We have included supporting documents with our response. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards,Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted]. Mr. [redacted] stated his account should be closed and he overpaid his account due to insurance.   According to our records, Mr. [redacted] signed a 30-month retail installment contract on September 5,...

2015.  That contract included our 12-month no-interest financing promotion (“cash-option”).  Per the terms of the “cash-option,” the “cash-option is void if the minimum monthly payment is not paid within 10-days of each month’s due date.  Mr. [redacted] assessed three late payments on the account and the “cash-option” was void.    Mr. [redacted] also stated he was charged for insurance on his account but he had provided proof of insurance.  Mr. [redacted] accepted property insurance, credit life and disability insurance and credit involuntary unemployment insurance on his account.  We have attached copies of Mr. [redacted]’s signed retail installment contract, and general information page regarding the insurances he accepted.    Due to this being a secured retail installment contract, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full.  In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present date. All other insurances are optional.    Conn’s respectfully disagrees that Mr. [redacted] overpaid his account.  He made his final payment on September 15, 2016 and the account is now closed.  On September 26, 2016, Mr. [redacted] submitted information to our insurance department; however, it was not the correct information.  Additionally, once an account has been paid in full, we are unable to credit any portion of the paid insurance.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.    Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments. As mentioned in our previous response, Mr. [redacted] only had a manufacturer’s warranty which expired on 5/31/16. Mr. [redacted] contacted the service department on 5/31/16 for repairs and was advised that his warranty expired that day (5/31/16). The expiration date for the warranty is effective on the date listed in the contract; not by the end of business day on the expiration date. We are glad to hear that the manufacture was able to resolve Mr. [redacted] repairs needs. However; we are unable to honor Mr. [redacted]’s request to receive a free service contract or exchange the refrigerator. Mr. [redacted] has stated the unit has been repaired by the manufacturer which provided the coverage for the product. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  We are unable to process a return on the product as she is outside our return exchange policy.  Although Ms. [redacted]'s account is not interest free, her minimum monthly payment due has not changed.Again, Conn's values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. We researched Mrs. [redacted]’s complaint and found that she was approved for Conn’s Retail Installment Loan for up to $2500 with a down payment of $520.00 Our records show on 11/18/16, Mrs. [redacted] purchased a [redacted]...

[redacted] sofa and recliner and also purchased a “sold as is” floor model [redacted] Queen bedroom furniture which consist of four pieces (headboard, footboard, rails and nightstand). Mrs. [redacted]’s delivery was scheduled for11/19/16; upon delivery, the living room furniture was accepted and signed acknowledging the items were received in good order. However; Mrs. [redacted] informed the delivery team that she no longer wanted the bedroom furniture and refused the items at the time of delivery. Mrs. [redacted] was informed that the bedroom furniture would be removed from her invoice and credited back to her account. Our records show the bedroom furniture was completed in error, however; we have canceled the items from Mrs. [redacted]’s invoice and processed a credit to her account. We ask to please allow 7-10 business days for the credit to post to the account. Our records show Mrs. [redacted] contacted our Customer Service Department on12/27/16 stating she returned all her merchandise and was told she would receive a refund for her down payment. Mrs. [redacted] was informed that we only showed she refused delivery of the bedroom furniture, however; she accepted delivery for the living room furniture. Mrs. [redacted] was also informed that the down payment of $520.00 was required during her initial purchase, therefore; we are unable to refund the down payment. In regards to the Conn’s property insurance, we show Mrs. [redacted] signed her contract agreeing to purchase insurance coverage with Conn’s. Mrs. [redacted] may fax a copy of her home/renters insurance declaration page to 1-855-593-5465 to have the property insurance removed and credited to her account. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]