Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I am not satisfied because Conn's wanted me to take off my job yet again for them to come fix my items. They are still broken and have not been fixed. Conn's should be able to work around my schedule as I waited for them an entire day and no one showed up
Regards,
*** ** ***

Thank you for the opportunity to respond to *** ***
complaintOur records show on 11/3/14, *** *** purchased a **
washer and dryer both with a 1-year limited manufacturer’s warranty; no
additional coverage was purchased.We
researched *** *** complaint and found on
5/18/15; the manufacturer approved an exchange only on her washer due to
the parts needed were no longer availableOur records show we currently
have the same model available for delivery but *** *** has requested
to cancel her delivery at this time
After further review regarding the dryer, our records show
*** *** first service call with Conn’s was received on 5/20/15;
stating the dryer was not heatingDuring inspection the technician was unable
to find any functional failures with the unit and educated *** ***
on proper usage*** *** contacted service again on 6/9/
regarding the same issueOur records show the manufacturer and Conn’s
service center attempted to schedule an appointment through two separate
certified technicians to re-assess the dryerHowever; both technicians
declined to assess the unit due to threatening comments made by *** *** during pre-call which has caused further delay with any
necessary repairsWe contacted the manufacturer on *** ***
behalf and were informed that she was originally scheduled with a different
provider for 7/13/15; however at her request the appointment was re-scheduled
for 7/20/Once the technician assesses the dryer we can determine what
further actions are required
Although we are unable to honor *** *** request to
return her washer and dryer for a refund; we are willing to continue with
any covered repairs for the dryer*** *** may also contact Conn’s
delivery department at *** to arrange delivery for her new washer
which has been approved for an exchange only through the manufacture
If we may be of further assistance, *** *** may
contact our customer service department at ***
Kind regards,
Dyeisha W***Customer Relations

Thank you again for the opportunity to respond to Ms***'s additional concerns regarding account ***2230. As previously stated, we are unable to validate an offer of a 10% credit towards the invoice total and are unable to honor that request. Ms***'s delivery fee was waived and a credit of $was applied to her account on January 6, Additionally, a second invoice credit of $was also applied to Ms***'s account on January 6, Mr*** is requesting a $Visa gift card. We have offered Ms*** a $Conn's gift cardConn's does not have Visa gift cards. We have attempted to mail the $Conn's gift card to the address on file and it was returned unclaimed. A new payment booklet has been mailed to the address on file for Ms***. She should receive the payment booklet in the mail within 7-business days. We are unable to reinstate the "cash-option" on the account or remove the negative credit marks assessed on the account, as Ms*** has opted not to make payments toward the account. We are obligated to report factual information to the credit bureaus and are unable to remove negative credit marks assessed due to payments not being made timely. We have attached a copy of Ms***'s payment history for her records to confirm the credits applied to the account. Conn's values Ms*** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle ***

Thank you for the opportunity to respond to Mr***’s additional comments. As mentioned in his last responses, Mr***’s end table and media stand is covered by manufacturer’s warranty only and the alleged damages are not covered under the terms of his warranty coverage. As stated, Conn’s will render repairs according to his warranty terms. Again, at this time we are unable to honor Mr***’s request to return or exchange his furniture. Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Mr***’ complaintWe reviewed Mr***’ complaint and found his issue is regarding a purchase under *** ***Our records show on 6/27/16, Mrs*** purchased a “clearance model” 65” ** 4K Curved TV sold at a discounted rateMrs
*** elected to pickup her television from our Conn’s store located in Scottsdale, AZ and signed acknowledging this item was received in good orderWe have no records showing Mrs*** contacted us regarding any issues within 72- hours as stated. We researched Mrs***’s service history and found she did contact our service department on 7/5/16; stating her television has a logo running across the screen which does not come offA service appointment was scheduled for7/6/16; during the inspection the technician found a new panel was needed to complete repairsThere has been a delay ordering the panel due to Mrs*** refused service and requested an exchangeHowever; Mrs***’s television does not meet the qualifications for an exchange at this timeConn’s has a No Return or Exchange Policy on clearance itemshttp://www.conns.com/returns-and-exchange/. Although we are unable to honor Mrs***’s request for an exchange; we have confirmed that a new panel was ordered today (7/14/16) to continue with repair needsOnce the technician returns to install new the part, we can determine what further actions may be required.. If we may be of further assistance, Mr*** or Mrs*** may contact us at1-866-765-1513 Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Ms***’s additional concerns regarding her account. Ms*** stated she is being charged for property insurance, but has renters insurance. Due to this being a secured loan, the merchandise must be insured until the loan is paid in full.In the event the customer has an alternative insurance policy; they are able to send that policy in to our insurance department to receive full credit as long as the declaration page shows coverage from the date of purchase to the present dateMs*** may fax a copy of her renter’s insurance declaration page to *** for a full refund of the property insurance price. We ask that she please note her account number on the fax for faster processing. Again, Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle S***

Thank you for the opportunity to respond to Ms***’s concerns regarding accounts *** and ***. Ms*** stated her accounts were supposed to be combined at the time of purchase and were not According to our records, Ms*** signed a 32-month retail installment
contract on August 3, 2016. This contract created account ***Additionally, she signed a 36-month retail installment contract on August 18, 2016. This contact created account ***. She was informed that the balance from account *** could be added on to account *** Due to each account having different financing terms, we were unable to process the arequest at that time. On January 31, we emailed Ms*** a new retail installment contract to combine her accounts. We ask that she review that contract and sign it electronically. Once we receive that signed contract we will complete the processAccount *** and *** will close and a new account will be created. Ms*** will receive a new payment booklet in the mail. The payments made toward accounts *** and *** will be moved to the new account and any negative credit marks assessed on account *** will be removed Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I never made an agreement with Conn's and no documents were attached showing my signature or payment historyPlease remove this erroneous item from my credit reports immediately.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the
opportunity to respond to MrsC*** complaintOur records show on
8/2/14, MrsC*** purchased the *** *** *** dining set which
consist of five pieces (table top and four counter chairs) which comes with a
1-year limited manufacturer’s warranty; no
additional coverage was purchased
with Conn’s
After review of Mrs
C*** complaint we found the manufacturer approved an exchange only on
her table topOur records show we currently have the same model available for
immediate deliveryMrsC*** may contact her local Conn’s location to
initiate her exchange and scheduled delivery
If
we may be of further assistance, MrsC*** may contact our customer
service department at 1-877-358-1252.Kind regards,Dyeisha W***

Thank you for the opportunity to respond to Mrs***'s concerns regarding her account. We have expedited the process and have attached a copy of the close-out letter for Mrs***. If Mrs*** needs any additional information we ask that she please contact us directly so we may assist her. Thank you, Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I feel they Cons has pushed it under the rug and step up and did what they should have done in the Begin I do not feel I would have got anything from cons unless I proceed with the Revdex.com complaintI had tried to go direct with them and they brushed me off It took times for them to deliver the bed to my house and never once did I get a response from Cons
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I'm suing Comn's for negligenceIf my mattress is not exchanged I will sue for physical back problems. I need the number of A corporate high rank superiorI bought a matress that was defective andI'm being charged for itI will not pay for the matress if it'snot
exchangedThe Company sent someone to take pictures which clearly showed the defect of the itemI got a call from a very sarcastic employee who said the matress could not be replaced because the box springs were in fact thrown away by meI did threw them away but just to try to maybe fix the matress that looks like a stupid ballon made in *** This is a very expensive bed and I will not oy a dime if it'snot replacedIf I get it replaced I will fully comply with the agrement of paying it fullyIf I get getting harrrased by callers,I will sue the company for negligence. Thank you, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
While the store manager did refund half my money, I still do not have the chairs I purchasedI have used chairs that were damaged from being on the showroom floorMy purchase was made at the beginning of JulyThis matter should have been resolved long before now and is still not resolvedI was told they would call me when new chairs arrived, but I know I will never see the new chairsAm I willing to accept the used chairs for the discounted price, yesBut I shouldn't have had tooThis was a mistake made by their manager and sales people and I have had to chase them at every turnThere was little to no communication on their part or follow throughI made several trip to their store driving miles one way each time after being told more than five times my chairs would come in on a certain dateI also was told they would call me, but I had to call them almost every timeI will not be buying anything from this store ever again

Thank you for the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated he has not received any information regarding this accountHe does not believe the account is his According to our records, Mr*** consented to a credit application at
one of our store locations. Conn's has many data and privacy measures in place when credit applications are processedIn order to apply for credit in the store, Mr*** would have needed to provide valid identification and other personal information at the time the credit application was processed Additionally, since Mr*** had to verify additional information with our credit department as well as submit a bank statement for proof of residence. The name, address and telephone number provided on the credit application is consistent with the information provided on the complaint Mr*** signed a 32-month retail installment contract on February 7, That contract created account *** and he agreed to have his minimum monthly payment due on the 22nd of each month. Mr*** made a payment in the amount of $on March 21, He made a second payment in the amount of $on April 24, and a third payment in the amount of $on December 7, On January 31, 2016, the account was charged off due to payments not being made timely Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the delinquent marks or the charged off status of the account due to payments not being made timely. We have included copies of Mr***’s signed retail installment contract and payment history for his records

Thank you for the opportunity to respond to Mr***’s complaint. Our records indicate that on1/27/16 Mr*** purchased a Corinthian, Inc Flick Black Sectional consisting of five pieces *** *** *** *** *** *** *** *** *** *** each with
a 36- month *** warrantyMr***’s signed invoice acknowledges that he received a copy of the Return and Exchange policy. Our Return and Exchange Policy states: No returns or exchanges on furniture. If your product fails while under manufacturer’s warranty or Conn’s *** *** ***, Conn's *** *** *** will repair your product according to these warranties. On 2/04/16 Mr***’s products were delivered as promised. After reviewing Mr*** complaint, we show he contacted Conn’s Service Depton 2/19/17stating that the cushions were sinking in on the *** ***; service was scheduled for 3/3/17. Upon inspection the serviceman discovered that *** *** seating cushion and mechanism was defective, and was leaning to one side. There was a delay with ordering the parts; on 4/10/17 Mr*** was approved for replacement under the terms of the *** warrantyMr*** has been contacted with instructions to exchange his dishwasher. If we may be of further assistance, Mr*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Kristal W***

Thank you
for the opportunity to respond to Mrs*** additional commentsAs
mentioned in our previous response Mrs***’ only has a 1-year limited
manufacturer’s warranty on her refrigerator Conn’s service products covered by the
manufacturer under the Terms and Conditions of their warrantyOur records show
we received the parts needed to repairs Mrs***’ refrigerator and
scheduled her for service on 6/27/However; the technician informed us they
have been unable to contact Mrs*** to confirm her appointment therefore
her service order has been cancelled until further noticeMrs*** may
contact the service provider (*** ***) directly at *** to
schedule an appointment to repair her refrigerator or she may contact Conn’s
Service Department at ***
At this
time Mrs***’ refrigerator does not meet the qualifications for an
exchange under the Terms and Conditions of the manufacturer’s warranty; we will
continue with serviceIf Mrs*** has any
questions regarding the manufacturer’s warranty coverage she may contact ***
directly
If
we may be of further assistance, Mrs*** may contact our Customer Service
department at ***.Kind regards,*** ***

Thank you for the opportunity to respond to Mrs***s complaintWe researched Mrs***s complaint and found on8/29/16, she purchased a *** *** *** desktop and elected to purchase a 37-month Repair Service Agreement Plan which was financed on a Conn’s Installment contractOur
records show Mrs*** was approved for an exchange due to 72-hour failure and picked up her new desktop on9/2/Mrs*** contacted our service department on9/10/16stating the unit does has no hardware or software and displays an error report that states unsupported adapter installedThe unit was received in Conn’s service center on9/22/16; the technician reported he installed the required software/hardware and tested the unit; unit passed all functional testsMrs*** was contacted and made aware the unit was returned to the store and ready for pickupHowever; Mrs*** stated she no longer wanted the unit and requested a refund Although Mrs*** has exceed the time frame to return/exchange her unit, Conn’s is willing extend the option to return the unit with the required 15% restocking fee until 10/25/16as requested If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha W*** Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
First of all, they totally blew over the fact that we contacted the store over a dozen ***es in person and by phoneIt was not just one phone call! Second, we KNOW what water hammering is! We asked about these machines specifically doing that and were told that they DO NOT water hammerThat IS why we purchased themTHAT was advertisingWe would NOT have purchased them otherwiseWe would have purchased an older style washer and dryer and not this new kindWe WILL take you up on your extended offer of returning these machines, but will NOT pay any 15% restocking fee or a fee for them to pick them up, as it is Conn's fault for advertising, and such the returnThe only ACCEPTABLE resolution for us is to return the washer and dryer, as they are a set, with absolutely NO fees incurred by usRegards,*** & *** ***

">Thank you for the opportunity to
respond to Ms***’ concerns regarding account ***
According to our records on
9/19/15, Ms***’ purchased a bedroom and mattress set with us totaling
$10,as shown on invoice ***.
The contract was originally set up on 9/19/(attach copy) for the
purchase price of $10,(excluding the cost of insurance and finance
costs). Subsequently, the mattress set was canceled and a portion of the
merchandise purchased which was valued at $3,bringing the purchase
price down to $7,024.24. A new contract was proposed by Conn’s
reflecting the revised purchased price ($7,024.74) onNovember 10,
(see attached contract copy), but has not been processed because the
credit received by the customer for the non-purchased merchandise was also
listed as a down payment. Conn’s never received a down payment by the
customer and has already credited the customer’s account $3,(the
value of the merchandise not accepted). The balance reflected in
Conn’s records is the correct balance due on the customer’s account.
We have attached a copy of Ms
***’ contracts mentioned for her records. Conn’s is willing to extend
Ms*** the option to sign a replacement contract to lower the monthly
payments as a gesture of goodwill.
We ask that Ms*** contact us directly
at 1-866-765-if she chooses to accept our offer
We value Ms*** as a customer
and appreciate her for bringing her concerns to our attention.
Kind
regards,
Kathryn
J***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr*** has stated in his complaint: He purchased a refrigerator just over a year and has been having issues with it; and The ice-maker has been replaced twiceOur investigation reveals that: Mr***’s refrigerator was purchased in November 2016.Mr***’s ice maker was originally replaced in October 2017. On 11/07/17, Mr*** contacted us again stating the ice maker was not functioning properly. We show the technician ordered a new ice maker to install; however the ice maker was received damaged. The technician ordered a new ice maker from the manufacturer and Mr*** is currently scheduled to have service completed on 12/11/ Thank you for the opportunity to respond to Mr***’s complaint. Our records show on 12/18/15, Mr*** purchased a ** *** door refrigerator with a 48-month Repair Service Agreement. Mr***’s refrigerator was delivered on 12/20/as requested. Mr*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase. Our Return & Exchange Policy states: A customer has 30-days from the date the item is received to return or exchange (appliances and electronics) with a 15% restocking fee. If your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties. We researched Mr***’s complaint and found that he contacted us on multiple occasions regarding his refrigerator dated from 11/07/through 11/07/17. Mr*** originally contacted us on 11/07/16. Mr*** indicated that his refrigerator was displaying error code “E”. A service call was schedule and during this call the technician replaced a sensor and the condenser fan motorOn 10/02/17, Mr*** contacted us stating that his refrigerator was freezing and making noise. The technician cleared the ice from the ice chute.On 10/13/17, Mr*** contacted us stating that his refrigerator was not making ice. The technician replaced the ice maker.On 11/07/17, Mr*** contacted us again stating the ice maker was not functioning properly. We show the technician ordered a new ice maker to install; however the ice maker was received damaged. The technician ordered a new ice maker from the manufacturer and Mr*** is currently scheduled to have service completed on 12/11/ At this time we are unable to honor Mr***’s request to credit his Conn’s account or exchange his refrigerator. Mr***’s refrigerator is being repaired under the Terms and Conditions of his Repair Service Agreement. In regards to Mr***’s claim that his second refrigerator that he purchased in November has stopped working; we have no records on file that indicate Mr*** attempted to contact us regarding any service issue with his ** *** *** refrigerator before or after his 1-year manufacturer’s warranty expired. Mr*** did not purchase additional warranty coverage on his ** refrigerator Conn’s values Mr*** as a customer and appreciates his for bringing this matter to our attention Sincerely, Customer Relations Conn’s Inc