Alan J. Slobodnik, M.S.W.

Thank
you for the opportunity to respond to Mr***’s complaintOur records
reflect that Mr*** purchased a washer, dryer (with 48-months Repair
Service Agreement “RSA”) and a notebook (with 25-months Repair Service
Agreement “RSA”) on 9/22/
Mr
*** contacted our
service department on 12/15/stating the washer would
not fill with water and would not spinA Conn’s technician was dispatched; and
a minor adjustment was made to the hoseThe unit was tested and determined to
be functioning properlyMr*** called in for service on 4/13/and
5/3/15, during these occasions the services were provided by a 3rd
party scheduled by the manufacturerWe contacted the manufacturer regarding a
Replacement Authorization for the product and informed that the customer had
contacted them directly
At
this time the unit has been deemed irreparable and the replacement has been
approvedMr*** may visit his local store to select the replacement
If
you we may be of further assistance please contact us at 1-877-358-
Kind regards,
Lakena ***

Thank
you for the opportunity to respond to Mr*** complaint
Mr*** has been contacted and we have come to a mutual agreement to address
his concerns
Kind regards,
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justify>
Kathryn
J***

Thank you again for the opportunity to respond to Mr***'s concerns. Mr*** will need to Contact *** *** regarding their collection effortsAs stated in our previous responses, once an account has been sold, Conn's no longer services the account

Thank you for the opportunity to respond to Ms*** concerns regarding accounts ***, *** and ***. Ms*** stated she opened a new account and combined the balances from her existing accounts but the existing accounts remain open. According to our
records, Ms*** signed a 32-month retail installment contract on August 1, 2016. She combined the balances from accounts *** and *** to that contract and account *** was created. Due to a processing delay, accounts *** and *** remained open. As of September 15, accounts *** and *** have been closed. All negative credit marks, and fees assessed on the accounts due to the delay have been removed. Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter. Thank you, Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The account is under my former married name *** *** The phone number in which it is under is ***This response is not sufficient as I have found calling them, faxing information and disputing still results in incorrect information being reported I want this account removed and deleted from my credit report

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
***. Mr*** stated he has paid
off his account, but has not received a close-out letter.
According to
our records, Mr*** submitted a payment in the amount of $on
September
14, by check. Once an account has
been paid in full, the customer will receive a close-out letter within business
days of the account closing.
The
information of the closed account is forwarded to the credit bureaus; however,
it may that the credit bureaus 30-days to update their records and reflect
the account as closed. If Mr***
has not received his close-out letter by October 26, 2015, we ask that he
contact our customer service department at 877-358-for further
research.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attention. We have included a copy of
his payment history for his records. Thank you,Cheryle ***

Thank you again for the opportunity to respond to Mr***'s concerns. As stated in our previous response, As Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the delinquent credit marks assessed on the account due to payments not being made timely

Thank you for the opportunity to respond to Mrs*** complaint. Our records show on 9/04/15, Mrs*** purchased a *** Cinematesoundbar that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s. We confirmed
Mrs*** manufacturer’s warranty expired on 9/03/16. We show Mrs*** elected to have her soundbar delivered; which was completed on 9/04/15. After researching Mrs*** complaint we found she contacted us on 8/26/16 stating she needed service. Mrs*** indicated that the soundbar would work fine at times but would also shut off by itself. On 9/03/16 a service call was created and the unit was sent to service to be assessed. On 9/14/16Mrs*** soundbar was received by service the technician assessed the unit; however he was unable to duplicate the problem Mrs*** experienced and the unit was scheduled to be sent back to the store for pickup. On 10/19/16, Mrs*** soundbar was returned to her local Conn’s. Our records show Mrs*** retrieved her soundbar on Thursday (10/20/16). We have attached Mrs*** signed service order in our response. If we be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank you for the opportunity to respond to Mrs***’s additional comments. Since Mrs***’s last response; she has been contacted and a mutual agreement was reached. Again, we sincerely apologize to Mrs*** for any inconvenience she experienced during this process. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***

Thank you for
the opportunity to respond to Mr***’s concerns regarding accounts ***
and ***. Mr*** stated he was
supposed to have only one account, but he has two.
According to
our records, Mr*** signed a 32-month retail installment contract
on
February 20, 2016. This contract created
account ***. On February 26,
Mr*** signed a second retail installment contract creating account
***.
We have spoken
to Mr*** and agreed to combine his accounts. We ask that Mr*** please allow 10-
business days for processing.
Conn’s values Mr
*** as a customer and sincerely apologizes for any inconvenience he has
experienced due to this matter. Thank you,Cheryle ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) *** We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: she scheduled a payment in the amount of $with an agent; the payment did not post to her account; she would like the payment to post to her account and the account to close; and to make sure there are no negative impacts to her credit reportOur investigation reveals that: Ms*** scheduled a payment in the amount of $with an agent; the agent posted the payment to another customer’s Conn’s account in error; we have located the payment and are in process of moving it to Ms***’s account; and there have been no delinquent credit marks assessed on the account According to our records, Ms*** contacted us on March 29, to pay her account balance in fullThe agent posted the payment to another customer’s Conn’s account in error. We have located the payment and are in the process of moving it to Ms***’s account. Once the payment posts, Ms***’s account will close. Within days of the closeout date, Ms*** will receive a letter confirming the account was paid in full No delinquent credit marks have been assessed on Ms***’s account due to the error Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Chris ***, Manager at the Mesa Showroom site told me on numerous times (August - October) when I went to the store and called and asked why I have not received the $Visa Gift Card as promised and the other promises that were to be delivered. This is to replace my patio glass table, planters, and plants that the delivery people damagedI was told by Chris *** in the presence of Don ***, Sales Counselor, that he approved the $Visa Gift Card for me to replace the items that they broke. Does Conns now carry potting soil, plants, glass patio tables? In addition on 12/31/when John delivered the replacement pillows after waiting since July, he (John) informed me that Bernadette was terminated. The 10% off promise needs to be honored as they are aware from Chris *** and the Warehouse. I have yet to receive a invoice payment book to reflect the credits. I will be glad to make payments only after I receive the invoice credits, invoice/payment book/ but I will not pay more than what was promised to me and it will be within the original 32/month installment agreement, interest free. Conns never sent me a payment book or where to remit address in the first place. I had to fight to get this information from this business and had several different responses, it took the involvement of the Revdex.com-Houston to get any action.Another discrepancy from Conns is that the $Visa gift card was mailed out to me but was returned? And yes Conn's does give $Visa Gift Cards because this business recently advertised a promotion and included the Visa Gift Card so they are being untruthful, again. The $Visa gift card was also supposedly sent by FedEx but Conns could not produce a valid tracking number? Conn's delivery damaged by personal items when they delivered the sofa on July 5, and they need to honor Chris ***'s promise to me when he approved the $gift card so I can replace the items damaged. Regards,
*** *** *** ***
*** ** ***

Thank you for
the opportunity to respond to Ms*** concerns regarding account ***. Ms*** stated her account was supposed to
include our 24-month no-interest financing but she was charged interest on her
account
According to
our records, Ms*** signed a
32-month retail installment contract on June
19, 2015. That contract was supposed to
include out 24-month no-interest financing promotion (“cash-option”); however,
the “cash-option” was not added to the contract
We are in the
process of adding the 24-month “cash-option” to Ms*** account. We ask that Ms*** please allow 10-
business days for the process to be completed.
We value Ms
*** as a customer and sincerely apologize for any inconvenience she may have
experienced due to this matter. Thank you,Cheryle ***

Thank you for the opportunity to respond to Mrs*** complaint regarding a purchase named under *** *** Our records show on8/08/16, Mr*** purchased a Samsung OTR microwave with a 24-month Repair Service Agreement. We show Mr*** elected to have his OTR microwave
delivered; however the unit was dropped off only. Mr*** OTR microwave was installed by someone other than Conn’s. Our records indicated Mr*** delivery was completed on8/20/ After researching Mr*** complaint and service history; we found his OTR microwave qualified for an over the counter exchange. Our records indicate Mr*** returned the defective unit to his local Conn’s and an exchange was keyed. However, the exchange was keyed for Mr*** to pickup his new OTR microwave. As of11/01/16, Mr*** exchange has been updated to delivery and he is currently in the schedule for Thursday (11/03/16). We attempted to contact Mrand Mrs*** on11/01/16to address their concerns, but we were unsuccessful. We sincerely apologize to Mrand Mrs*** for any inconvenience that was experienced during this process If we may be of further assistance, Mr. Mrs*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Jana ***

Thank you for the opportunity to respond to Mrs*** complaintOur records show on7/11/16, Mrs*** purchased a ** side-by-side refrigerator which was delivered and received in good order on 7/14/We show Mrs*** refrigerator was approved for an exchange due to 72-hours failure
Mrs*** refrigerator was originally re-scheduled for delivery on 7/18/16 but the unit was not available for immediate deliveryOur records show the refrigerator was delivered the following day 7/19/16 and signed acknowledging the item was received in good order. Mrs*** was contacted by a representative in our corporate office on 8/29/16 to address her concerns with the store managerMrs*** complaint was forwarded to district manager to address this matter directly with all parties involvedMrs*** was again contacted on 8/31/16 as requested, but we were unsuccessful contacting her con the phone number listed on fileWe will mail Mrs*** a $gift card due to the inconvenience; we ask to please allow 7-business days. If we may be of further assistance, Mrs*** may contact us at *** Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I picked up the televison from the warehouseI did not take the take the television out of the boxI purchased this televison for my husband birthdayI contacted the office prior to 12/as they documentI contacted Conns and spoke with a manager when I did not get a called backI am was given different message each timeI am a loyal customerI am appaulled at the level of service I receivedI have made several purchases in the pastI DID NOT damage this televisionThis was given to me that way and I stated the dmaage is not visible you must pull the televsion up to see the crack
Regards,

Thank you
for the opportunity to respond to Mrs***’ complaintAfter further
review and research we found there was a sales error regarding the dining table
Mrs***’ receivedOur records show on 7/16/15, we delivered the
correct table and submitted a request for a
goodwill due date change due to the
sales errorWe have also submitted a request to remove any late fee and/or any
negative credit marks that may appear to Mrs***’ credit due to the
error
We
sincerely apologize for any inconvenience Mrs*** experienced as a
result of the delay
If
we may be of further assistance, Mrs*** may contact our Customer
Service department at 1-877-358-1252.Kind regards,Dyeisha W***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint; 1) that he has not been provided a pre-call with an estimated time for service; and 2) that he wants his washer repaired Our investigation reveals that; 1) each time Mr*** was scheduled for service we attempted to contact him before arrival but were unsuccessful in our attempt to reach him; and 2) Mr***’s washer was approved for an exchange on May 25th, due to repair delay Our records show on August 23rd, 15, Mr*** purchased an ** washer and dryer and elected to purchase a 36-month Repair Service Agreement Plan We researched Mr***’s service history and found that he contacted us on April 20th, stating his washer is displaying an error code and not drainingA service appointment was scheduled for April 29, During the inspection, the technician found parts were needed to complete the repairsOur records show we received the parts on May 4th, and Mr*** was scheduled for installation on May 9th, However, Mr*** was not available during his scheduled appointmentTherefore, he was re-scheduled for May 17th Mr*** requested to have the technician come out before pm but was advised that we cannot guarantee a time-frame, but he will be contacted On the day of the scheduled appointment, the technician attempted to contact Mr*** before arrival but was unsuccessfulThe technician reported that no one was available during the scheduled appointment, and he left a door tag to contact us to re-schedule his appointmentWe show Mr*** contacted us and was offered the option for the technician to come out and install the parts on May 23rd, On the day of the scheduled appointment, our records show that both the technician and service manager attempted to contact Mr*** before arrival but were unsuccessfulThe technician reported that again no one was available during the scheduled appointmentWe show Mr*** contacted us later that day stating this is the third time the technician just showed up without receiving a time-frame and requested an exchange Mr***’s concerns were submitted to upper management who agreed to issue an exchange on his washer due to the length of repair as listed under the Terms and Conditions of the Repair Service Agreement PlanMr*** has reselected his new washer which was delivered on June 3rd, Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
They are stating that we DECLINED a new refrigerator and that's INCORRECTWe excepted the new refrigerator and was told that it was on back order and that we would get a call when a new one was inWe have YET heard back from ANYONE regarding that and now that our warranty was out months ago when I called back they wont help us. If we would have received the phone call telling us that our new refrigerator was in (like promised) we wouldn't be in this boatI paid almost $for a BRAND NEW refrigerator and warranty to last me years? That's not ok in my book
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: She contacted us to report that her television had internal damages but she has not received any resolution; andShe is requesting to exchange her television, Our investigation reveals that: Ms*** contacted our service department on 12/18/and was made aware that the warranty does not cover accidental/incidental damages; andAt this time Ms*** television does not meet the qualifications for an exchange. Our records show 11/26/17, Ms*** purchased a 65” *** 4K TV and a 55” *** 4K TV and elected to purchase a 24-month Repair Service Agreement PlanMs*** elected to pick up her item from our warehouse located in Houston, TX on 11/28/We show Ms*** signed her pickup slip acknowledging that she received and inspected her merchandise and no damages were found After researching Ms***’s complaint we found that she contacted our service department on 12/18/stating that the screen was cracked on the televisionMs*** was informed that the warranty does not covers accidental/incidental damages such as cracked screens therefore we are unable to repair the unit At this time we are unable to honor Ms***’s request to exchange her televisionMs*** signed her pickup slip acknowledging that the item was received in good orderWe are unable to determine when or how damages may have occurred once the items have left the warehouse Conn’s value Ms*** as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc