Alan J. Slobodnik, M.S.W.

Thank you again for the opportunity to respond to Ms***' concerns. As stated in our previous response, Although Ms***’ mattress and box spring do not qualify for an exchange, we have agreed to allow her to exchange the items with the required 15% restocking fee as long as the merchandise is still in the original packagingMs*** may visit her nearest Conn’s to pay the restocking fee and re-select new merchandise

Thank you again for the opportunity to respond to Mrs***'s concerns regarding account ***. After further review we have agreed to honor Ms***'s request to remove the credit mark assessed on the account. We ask that Ms*** please allow the credit bureaus 30-days to update their records.Conn's values Mrand Mrs*** as customers and appreciates Mrs*** for bringing her concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Friday, May 13, 11:AM Subject: Case *** *** *** *** ***Good MorningConsumer response:I dispute that they have had no knowledge of my request to return items as I have been in the local store and informed themI have attached a letter from my attorney and a copy of the document which provides cancellation instruction and number to callI called the number and they told me they have a no cancellation policy, then why do they provide contact info for cancellation requests.see scanned doc below
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am allowed to pick only items in the store and no more then that However I was informed that if the items were under the credit amountMy account would not be credited the difference.the bed we had selected was two pieces coming to just over Meaning we would loose the remaining balanceThen we decided to just purchase a bed elsewhere because after more then mos of waiting we could no longer sleep on a air mattressWe then decided to pick another two items the problem is even in picking two of the most expensive leather couches our local store carries we still loose $plus dollarsBecause this company has a very unfair exchange policy the way it is stated they essentially make us pay the over worth of product even if our exchange does not equal thisThis is not a fair business practice and not good for the consumerI want resolve as we are quickly approaching the year mark and this company continues to be unapologetic and unwilling to do the right thing

">Thank you for the opportunity to
respond to Ms***’ concerns regarding account ***
According to our records on
9/19/15, Ms***’ purchased a bedroom and mattress set with us totaling
$10,as shown on invoice ***.
The contract was originally set up on 9/19/(attach copy) for the
purchase price of $10,(excluding the cost of insurance and finance
costs). Subsequently, the mattress set was canceled and a portion of the
merchandise purchased which was valued at $3,bringing the purchase
price down to $7,024.24. A new contract was proposed by Conn’s
reflecting the revised purchased price ($7,024.74) onNovember 10,
(see attached contract copy), but has not been processed because the
credit received by the customer for the non-purchased merchandise was also
listed as a down payment. Conn’s never received a down payment by the
customer and has already credited the customer’s account $3,(the
value of the merchandise not accepted). The balance reflected in
Conn’s records is the correct balance due on the customer’s account.
We have attached a copy of Ms
***’ contracts mentioned for her records. Conn’s is willing to extend
Ms*** the option to sign a replacement contract to lower the monthly
payments as a gesture of goodwill.
We ask that Ms*** contact us directly
at 1-866-765-if she chooses to accept our offer
We value Ms*** as a customer
and appreciate her for bringing her concerns to our attention.
Kind
regards,
Kathryn
J***

Revdex.com:
I'm suing Comn's for negligenceIf my mattress is not exchanged I will sue for physical back problems. I need the number of A corporate high rank superiorI bought a matress that was defective andI'm being charged for itI will not pay for the matress if it'snot
exchangedThe Company sent someone to take pictures which clearly showed the defect of the itemI got a call from a very sarcastic employee who said the matress could not be replaced because the box springs were in fact thrown away by meI did threw them away but just to try to maybe fix the matress that looks like a stupid ballon made in *** This is a very expensive bed and I will not oy a dime if it'snot replacedIf I get it replaced I will fully comply with the agrement of paying it fullyIf I get getting harrrased by callers,I will sue the company for negligence. Thank you, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, The Conn's representative who responded to my compliant is not been honest/upfront about what happened On 7/7/I applied online for a line of credit and was approved for approximately $15,On 9/a Conn's employee by the name of Syed applied for a store credit card with Conn's without my permission in the amount of approximately $3, When I tried to get the assistant manger's name he refused to give it to me and hid his name on his shirt when I took a picture of him I called Conn's corporate customer service and spoke to Terry and was given a customer compliant number of ***, Terry said she would close the credit card account that was opened without my permission A file was also opened with the Consumer financial protection bureau because the account was opened without my permissionConns mailed me a credit card shortly after the incident which happened on 9/15/ Conn's is not admitting to opening the second account without my permissionThere action are deceptive in that they used my information from my line of credit application on 7/7/to apply for Conn's credit again on 9/without my permission and the assistant manager refused to give me his name when I made a compliantIn the attached picture you will see the assistance manager Steven N*** hiding his name tag from me after I asked him several times for his nameI have contacted each credit reporting bureau and will forward you the inquiry of the credit from Conn's as soon as they arrive I need Conn's to provide a letter stating that the credit application on 9/15/was not initiated by me This can be provided directly to the agency and I can be copied on the letter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I would like to thank the Revdex.com and Conn for this resolution......I look forward to doing even more business with Conn in the future.Thank you.Best,*** *** ***

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she paid his
account off in December 2014, but the account remains opened.
According to
our records, Ms*** signed a 30-month retail installment contract
on October
31, 2014. That contract included our
12-month no-interest financing promotion (“cash-option”). The total cash option price was
$1466.87. She agreed to have the minimum
monthly payment due on the 3rd of each month.
Ms***’s
first payment was due on December 3, 2014.
She made a payment of $on December 15, 2014. This caused Ms*** to lose the cash-option
on her account because a late payment was assessed due to the payment not being
made within 10-days of the payment due date.
On December
20, Ms*** made a payment of $1000.00.
This payment put the account in paid ahead status. On January 12, Ms*** requested a
copy of her payment history and account information. On July 31, Ms*** called our
automated system and received a payoff quote.
On August 9, she requested the account be closed. Ms*** was notified on August 10,
that the request was declined because the account still had a balance and the
cash-option had been void due to the late payment.
We are unable
to honor Ms***’s request to close the account because a late fee was
assessed on the account, and the cash-option amount was not paid before the expiration
date of October 31, 2015. We have
attached a copy of Ms***’s signed retail installment contract, cash-option
acknowledgement page and payment history for her records.
Conn’s values
Ms*** as a customer and appreciates her for bringing her concerns to our
attention.Thank you,Cheryle ***

Thank you for the opportunity to respond to Mr*** complaint. Mr*** was contacted on Friday(10/14/16); during the conversation Mr*** was advised that a Furniture Specialist we be scheduled to to assess the recliner received on 10/03/16. Mr*** agreed and he
was also made aware that once we receive the specialist report/findings we would be able to determine what further action is needed. On Monday (10/17/16) Mr*** recliner was assessed; during the inspection the serviceman found the unit was defective. On Tuesday (10/18/16) an exchange was submitted and approved to replace his recliner; Mr*** was contacted and informed of his exchange approval. However, Mr*** declined to have the recliner exchange and requested to have the unit returned. On Thursday (10/20/16) we attempted to contact Mr*** regarding his exchange/return, but we were unsuccessful. We ask that Mr*** contact us directly at 1-866-765-1513 extfor further assistance. Kind regards, Jana ***

Thank you for the opportunity to respond to Mrs***’s additional commentsWe appreciate Mr*** for providing additional documentationAfter further review, we were able to verify that model (***) was originally retailed for $however; the unit was marked down to the discounted price of $because it was the last unit available in our Katy, TX location and was being “sold as is”We have verified that the unit is still available for the discounted price of $(as is) if Mrs*** would still like to purchase the model. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***Customer Relations1-866-765-

Thank you for the opportunity to respond to Mrs***’s complaintOur record show on 8/21/16, Mrs*** purchased a *** *** *** Full mattress, *** box spring and received a free mattress protector with her qualified purchase. We researched Mrs***’s complaint and found
that she contacted our service department on 3/6/17 but the service order was cancelled due to the call disconnected before any information was enteredWe show a new service order was created on3/10/17 due to stains on the mattressA service appointment was scheduled for 3/29/17to have a serviceman assess the mattressWe show Mrs*** contacted us requesting and sooner date and was offered 3/24/17 but stated she unavailable and requested to keep the original appointment. At this time Mrs***’s mattress does not meet the qualifications for an exchange; the unit must first be inspected by a servicemanOnce the serviceman assess the unit we can determine what further actions are requiredAlso, mattress protectors are an accessory that is not covered under warranty therefore; we are unable to issue an exchange on this item. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

"Arial","sans-serif"">Thank you for the opportunity to respond to Mr
*** complaint. Our records show on 11/21/15, Mr*** purchased a
*** *** sofa and loveseat that came with a limited 1-year
manufacturer warranty on both pieces; no additional Furnituregard coverage
through Conn’s. We confirmed Mr*** sofa and loveseat were
purchased at a discounted price.
We researched Mr
*** complaint and found at the time of purchase; Mr*** was
interested in the *** *** furniture set. We confirmed with
the sale associate that the inventory was low; therefore he contacted the
warehouse to see if the models were available. The sales
representative was informed the sofa was not available but the loveseat was
in stock; the sales associate informed Mr*** of this information.
Mr*** asked the sales associate if the floor model were available for
purchasing. Once the sale associate confirmed the floor models were
available for purchasing; Mr*** completed his invoice. The
merchandise Mr*** purchase retails for $1,(sofa) and $1,
(loveseat); we confirmed Mr*** sofa and loveseat were sold at a
discounted price of $(sofa) and $for his (loveseat).
If we may be
of further assistance, Mr*** may contact our Customer Service
department at 1-877-358-
Kind
regards,
Jana
A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, I have asked for my current balance and you still refuse to give me that ? Your interest starts from month on any balance not paid it also shows the same same or it implies that to me the customer you also have mention the balanced left and if not then please tell me and Revdex.com what the left owed is for ? I also asked that I have or managers that I can deal with till this account is paid If it cant be resolve then my next step is to the Federal Trade Commission and Texas AGFYI I have no problem not paying you more dime if that means I have to let you as a company rob me its that simple

Revdex.com:
I still have not received anything from this company and not even a phone call so I do not accept this companyThis company are scam artist and Revdex.com.organization gives them a a+ratting how much did they pay to get that Revdex.com.org
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Ms***’s complaint. Our records indicate that on11/24/16 Ms*** purchased a *** *** *** Coffee Sofa And Loveseat each with a 36-month FurnitureGard Service Agreement totaling $ Ms*** received a copy of
the Return and Exchange Policy at the time of purchase. Our Return and Exchange Policy states: No returns or exchanges on furniture. If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties. Ms*** also signed his invoice acknowledging that he received a copy of the Return and Exchange policy. Ms***’s furniture was delivered on 12/26/16 as requested. After reviewing Ms***’s complaint we show she contacted us on 1/07/17 stating that her sofa and loveseat were having problems with the stuffing, the sides were scrunched and the headrest had a bump. Upon inspection on 1/16/17 the serviceman determined there were no problems found with the furniture and that Ms. ***’s was not satisfied with the quality of the cushions. Ms*** contact Conn’s on 3/14/17 stating the cushions are flattening and are sinking. She is currently scheduled for service on 3/27/17. At this time we have to continue with service to determine if Ms*** qualifies under the terms of her FurnitureGard Service Agreement for repair of replacement. If we may be of further assistance, Ms*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Kristal ***

Thank you for the opportunity to respond to Mrs***’ complaintOur records show onSeptember 15, 2011, Mr*** purchased the *** *** furniture which consist of three pieces (loveseat, sofa and recliner) and a *** *** mattressMr*** elected to purchase a 48-month FurnitureGard
Plan on all items which expired onSeptember 17, We researched Mrs*** complaint and found she last contacted our service department onFebruary 12, 2015stating the cushion are sinking in and material unraveling on the sofa and loveseat; no issues were ever reported on the reclinerA service appointment was scheduled forFebruary 19, 2015, during the inspection the serviceman reported the loveseat showed signs of wear and tear but notated the unit was up to manufacturer’s specificationThe serviceman also found the sofa with pet damages, burn marks on the center seat cushion and the right seat casing with holesIt was notated that Mrs***’ attempted to repair the sofa with super glue which made the problem worseMrs*** was contacted by our furniture claim specialist and informed that the reported damages to the sofa were not covered under the Terms and Conditions of the FurnitureGard PlanWe have no further records showing that Mr*** contacted our service department regarding any further repairs to the furniture prior to the coverage expiration date ofSeptember 17, 2015. In regard to the mattress, the last inspection on file was dated February 19, 2015. At the time of inspection the serviceman reported the mattress was soiled and the shape is coiled outThe serviceman also notated the customer stores a hand gun in the spot where the mattress failed and a gun clip was lodged in a hole in the springsMrs*** was contacted and advised after reviewing the serviceman’s reports and photos taken at the time of inspection, there reported damages were not covered At this time we are unable to honor Mrs*** request to exchange the furniture; based on the last service inspection completed onFebruary 19, the damages to the sofa would not have been covered under the T&C’s of the FurnitureGard PlanAs ofSeptember 17, 2015, Mr*** no longer has coverage on his furniture to continue with further repair needs If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Mrs*** additional commentsAs mentioned in our previous response, Mrs*** signed her pickup slip acknowledging she received her television in good orderAs listed on the signed pickup slip “Please thoroughly inspect your merchandise for damages prior to loadingAn exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store.” We are unable to determine when or how damages may have occurred once the item has left the warehouse or store. Again, we are unable to honor Mrs*** request for an exchange; no additional coverage was purchased to review other options. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***Customer Relations

Thank you for the opportunity to respond to Mrs*** complaintOur records show on10/15/16, Mrs*** purchased a ** washer and dryer both with a 48-month Repair Service Agreement and two ** pedestalsWe show Mrs*** elected to pick up her items from the store on10/16/16and signed
acknowledging they were received in good order We contacted the sales representative and store manager regarding Mrs*** complaint and were advised that she was aware that she purchased a “sold as is” clearance model ** washer and dryer and also purchased two showroom display model pedestalsThe store manager stated that he verified with the manufacturer that the screws included were the correct amount needed to install the pedestals on both unitsWe show Mrs*** contacted our service department on10/17/16stating her washer is shaking and moving when it’s on the spin cycleMrs*** did inform the service representative that she was not sure if the shipping bolts had been removed from the unitMrs*** was advised to remove the shipping bolts as this will cause the shake during useWe show Mrs*** contacted our service department again on10/20/16through our website and was contacted on10/24/16to schedule an appointmentHowever; we were unsuccessful contacting Mrs*** and left a voice message regarding her appointment scheduled for10/28/Once the technician assesses the unit we can determine what further action may be required If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
In no shape form or fashion were we ever shown a statement at the time of signing telling us we would pay $for a refrigerator we bought for $799. I will pay $plus tax only for that refrigerator as agreed. I paid it off before the months was up and I was to be charged no interest if done so. You hid the writing which you are trying to produce as proof we signed. Yes, we signed but we thought we were signing $not your misrepresented sale numbers. This business practice in misleading. It is a scam