Alan J. Slobodnik, M.S.W.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  A new washer was delivered on 1/20/2017. I accept their resolution of the problem with the washing machine. But I suggest to them to revisit their service repair procedures because when something as important as appliances needing repair and they cant get there until a week or more is very bad service.  This was so bad I have resigned to not purchase any appluances from them

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns regarding account(s) [redacted] and [redacted]. We have a more than 120-year history of quality customer service and satisfaction and I would not want anything to impair that record. Our contact information is...

located on Mr.[redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about her purchase by calling our Customer Service helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Mr.[redacted] stated in her complaint that: he paid his account balance in full; the account did not close; and he would like the account closed. Our investigation reveals that: Mr.[redacted] paid his account balance in full on August 9, 2017; due to the kind of account, it can take 30-60 days for the account to reflect as closed; and once Mr. [redacted]’s accounts close, he will receive a close-out letter in the mail. According to our records, Mr.[redacted] paid his account balance in full on August 9, 2017.  Due to the type of account, it can take 30-60 days for the account to reflect as closed.  Mr.[redacted]’s accounts are in the process of being.  Once the accounts close, Mr. [redacted] will receive a paid in full letter in the mail.  Conn’s values Mr.[redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  We provided a copy of Mrs. [redacted]’s signed invoice; which shows no RSA coverage was purchased of her TV.  In regards to Mrs. [redacted]’s concerns regarding her contract; she may contact our Customer Service Department for further assistance at 1-877-358-1252. Kind regards,  Kathryn [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  Again, we are unable to reinstate her "cash-option" due to late fees and the invoice balance not being paid in full before the "cash-option" expiration date.  We have attached a copy of Ms. [redacted]'s signed retail installment contract for her records.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  We researched Mrs. [redacted]’s complaint and found her issue has been addressed.  Mrs. [redacted]’s information was forwarded to upper management; after reviewing her service history we able to determine her [redacted]...

laundry stack pair was defective.  On 8/25/16, an exchange was submitted and approved for Mrs. [redacted] to have her unit replaced.  Mrs. [redacted] is currently in the schedule for Friday (8/26/16) to have her new unit delivered.  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards,  Jana [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Thursday, September 29, 2016 1:56 AM Subject: Re: Revdex.comI received a phone call from conns they told me that ** approved an exchange for a different refrigerator,the following day I went to conns and picked a refrigerator that was less than the one that I purchased the sales guy told everyone that if I choose one that is less I would loose the difference,and conns previous statement they say that the repair people replaced a gasket and other parts which they did not,what they told me is that those lg refrigerators are known for that door problem,also I contacted them before there return policy time,I don't think I should lose the difference in work hard for my money and why have a return policy if there not going to apply it.

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he began receiving collection calls when his account became past due.    According to our records, Mr. [redacted] signed a 30-month retail installment contract on March 31,...

2016.  He agreed to have his minimum monthly payment due on the 15th of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Mr. [redacted] may pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before the due date.  Additionally, if Mr. [redacted]’s pay date has changed, he may benefit from requesting a change of his due date each month. We ask that Mr. [redacted] contact us if he would find this beneficial.   Although, Conn’s would refer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Mr. [redacted]’s account.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Still watching my credit reports to see make sure the balance shows nothing and no late or missed payments. Checking credit karma every week and counting down to the 30 day mark where I will be disputing any charges or anything negative. I no longer trust this company and recommended this company to no one. This was the first and the last time I will ever purchase anything from Conn's.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have worked with [redacted] in regards to the return and while they approve it - CONNS continues to fail to do what needs to be done on their end to resolve the situation.  They will not work with me at all due to complaints and the threat of Legal representation.  The call me every three hours harassing me looking for payment.
This company needs to be investigated.  Their 'business' practices are horendous!
Regards,
B[redacted]

Revdex.com:
This letter is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/8/2015 3:26:11 PM and assigned ID [redacted].
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.This still does not address the credit of $865.98 that was issued when I returned the defective merchandise. I have a receipt showing the item was returned. It also doesn't address the $640 that was already paid to the account ending in 37. It just shows that they carried over a balance. Where did the $ go that I paid to account ending in 37? The $865.98 was credited to account ending in 39, that account was closed due to refund causing an overpayment. Turns out the refund of the $865.98 was removed from account ending in 39 and that account was reopened by conns. Where did my refund go? Where is the $ that I paid for the defective item? If the item was returned and I was refunded the 865.98 What happened to the 640 that was already paid by me? 
Regards,
  [redacted]

Thank you for the opportunity to respond to [redacted]’ concerns regarding account [redacted]. Ms. [redacted] stated she would like a payoff per item listed on her account.   According to our records, Ms. [redacted] signed a 32-month retail installment contract on July 9, 2016. That contract included the...

remaining balance from account [redacted].    Conn’s is unable to give Ms. [redacted] a payoff quote by item listed.  The contract is for the entire balance of the account and payoff quotes per item are not available.  We have included a copy of Ms. [redacted] signed retail installment contract and payment history for her records.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] additional comments.  As previously stated [redacted] purchased a [redacted] electric dryer on 9/18/10; Mrs. [redacted] dryer came with a limited 1-year manufacturer warranty and purchased a 48-month Repair Service Agreement with Conn’s that expired on 9/29/14.  We have included a copy of Mrs. [redacted] invoice in our response.    As mentioned in Mrs. [redacted] last dispute she contacted us on 7/08/15; stating the dryer was not tumbling or heating up.  [redacted] was advised her dryer was no longer covered under RSA and she would need to pay a trip charge to have a technician assess unit; which she agreed to pay.  A service call was scheduled; during the inspection the serviceman found the fuse needed to be replaced.  The technician replaced the fuse the same day of the inspection.  If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted]











7/30/2015






Complaint

On June 26, 2015 I reported that my refrigerator was not keep temperature. When the initial tech came out, 6/27/2015, he said that I had been misinformed about shutting the fridge off and he was unable to do anything. I was then rescheduled for service on July 4th. That tech came out and stated that...

my relay and compressor were out. He said he would need to order them. The parts came in and the tech came out on 7/11/2015 even though my appt was scheduled for the day before and installed only the relay despite me telling him to repair both to ensure the fridge would work. On 7/12/2015 the fridge was out again. I called and reported this and as I sit and type this my fridge is still not working. I was instructed on 7/6/2015 to submit a food loss form to compensate me for the food that was spoiled from the initial issue on 6/26/2015. I submit that form on 7/6/2015 and was guaranteed to have a resolution/repayment in 10 days. I was called repeatedly by conns asking for monthly payment that was due 7/2/2015. I responded to this by stating that I would make said payment when my fridge was working. Customer service assured me that if an auto payment was set up they would insure my fridge would be in working order, that payment cleared my bank on 7/15/2015. I have made several calls to the company and all I seem to get is the standard I'm sorry for the inconvenience. My daughters birthday party is 7/25/2015 and the food that was spoiled was for her party. This is unacceptable.







Desired Resolution

I would also like to see my food loss refund issued as promised and outlined in my contract with Conns

Consumer Business Dialog

Thank you for
the opportunity to respond to Mr. [redacted]’ concerns regarding account
[redacted].  Mr. [redacted] stated we debited
his checking account for a payment he did not authorize.  He would like the NSF fees reimbursed to him.
 
According to
our records, Mr. [redacted]...

scheduled a payment through our Conn’s webpay service
on August 22, 2015 to post to his account on August 28, 2015.  On September 1, 2015, Mr. [redacted] scheduled
another payment to post to his account for that date.  Both payments posted to the account were
scheduled by Mr. [redacted].  We have
included copies of his payment confirmations for his records. 
 
Conn’s
respectfully disagrees that we posted the payments without your permission, as
Conn’s employees do not have access to customers’ webpay services.  We are in the process of refunding one payment
of $150.46 as requested by Mr. [redacted]; however, he will need to contact his financial
institution regarding any NSF fees he may have received due to the payment
processing.  We ask that Mr. [redacted]
please allow 14-21 business days for the payment refund to process. 
 
We value Mr.
[redacted] as a customer and appreciate him for bringing his concerns to our
attention.  Thank you,Cheryle [redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding account [redacted].  After further review, we found that the repair service agreement (RSA) Mr. [redacted] purchased on the sound bar was not credited at the time of his return.  We have credited the RSA and are in the process of closing the account and reversing the negative credit marks assessed on the account.  We ask that Mr. [redacted] please allow 30-60 business days for the credit bureaus to update their records.  Conn's values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter.   Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
When we received our washer and dryer, the breaker was not the problem.  The Conn's delivery man didn't know how to properly set it up.  The cord was backwards and he was not able to set it up right.  Pretty much he didn't know what he was doing.  Hopefully Conn's will train their delivery men better and make sure they know what they are doing before they send them to homes.  I know customers would greatly appreciate that.   Before he left, he had me sign NOT that everything was done right because it wasn't.  Instead I signed saying that the washer and dryer were delivered and that he had come.  About two hours later, we paid for someone to come to our house to install our dryer since the Conn's guy told us that there were breaker problems.  The man that came said there was no breaker issues and had the dryer set up in no time flat.  He said that it looked like whoever was trying to install it earlier didn't know what they were doing.  Since you say that you have this picture of the dryer with the door closed and looking good (even though it's not installed right in the picture), I would like to see that picture please.  We didn't do anything to that dryer.  We spend extra money on an "extended warranty" which is a joke.  Apparently, the Conn's products aren't very reliable and don't last very long because we just got this in March of this year.    We always take care of our things and we didn't do this.  I know I sound like a  broken record, but I guess I need to and maybe people will understand. The dryer door doesn't seal when it's closed.  Lint blows out of the door and onto the floor.  The dryer is right next to the water heater, which is a fire hazard.  This is our first time buying anything at Conn's and definitely our last.  I shouldn't have to pay out of pocket for something like this to be fixed when I have an extended warranty.  After having a Conn's delivery man come to my house and not know how to install a dryer properly, why would I want to pay out of pocket to have one of Conn's repairmen come to fix the dryer?  It wouldn't be fixed correctly anyway.  You guys are a joke.  You definitely live up to your name, Conn's.  Please send me this picture you're talking about and please make sure your Conn's service men are properly trained.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] Sent: Friday, July 03, 2015 8:26 AM To: drteam Subject: [redacted] Corpus Christi TX 78413 Re: ID # [redacted]- Conns Appliance, Inc.Hello, received your message, but could not figure out how to respond!  We have not heard back from Conn's, in spite of their message to you about the goodwill gesture - we do not anticipate hearing from them, they are so disorganized that it's likely we will hear back next year or something - they seem quite shady in their practices.We attribute the resolution of this issue to your intervention, we are very grateful for your very prompt attention to our concerns, and the business practices of this company.  We certainly would have replied, if we could figure out how to do it!  hoping this message finds you, thank you so much for your help with this,Mr. and Mrs. [redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding collection calls he has received.The telephone number Mr. [redacted] provided in his original complaint, [redacted], could not be located in our system; however, we placed a cease and desist on the telephone number as requested by Mr. [redacted].  We ask that Mr. [redacted] please allow up to 24- hours for the cease and desist to process.  If Mr. [redacted] receives any additional calls after the 24 hour period, we ask that he contact us directly so we may further assist him.  Thank you, Cheryle [redacted]

Thank you again for the opportunity to respond to [redacted]'s concerns regarding account [redacted]  Again, we are unable to reinstate the "cash-option" and close the account because the invoice balance was not paid in full before the "cash-option" expiration date of November 16, 2014.  We attached the signed retail installment contract and the "cash-option" acknowledgement page with our previous response.  Once again, we value [redacted] as a customer and appreciate her for bringing her concerns to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Mr. [redacted] stated in his complaint that: he mailed in his final payment on April 1, 2017; he made three additional payments; he would like to know why additional charges were on the account after the initial payoff; he would like a refund of the overpaid amount; he would like to be removed from the mailing list; and he would like late fees refunded. Our investigation reveals that: Mr. [redacted] paid his account balance in full on April 3, 2017; he made three additional payments; additional charges were not assessed on the account; however, due to a system issue the account did not close on April 3, 2017; a refund for the overpaid amount is being processed; we have removed Mr. [redacted] from the mailing list; and there were no late fees assessed on the account. According to our records, Mr. [redacted] scheduled a payment in the amount of $73.54 on April 3, 2017. This payment paid the account balance in full.  On April 4, 2017, Mr. [redacted] paid an additional $9.72. On April 5, 2017, he paid $4.12 and on April 6, 2017, he paid $20.00.   No additional charges were assessed on the account; however, due to a system issue, Mr. [redacted]’s account did not close on April 3, 2017. Mr. [redacted]’s account is now closed and we are processing a refund for the $9.72, $4.12 and $20.00 payments.  We ask that Mr. [redacted] please allow 10-14 business days for processing.   We have removed Mr. [redacted] from the mailing list. Please note, he may receive promotional offers within the next 30-days as offers could have been mailed prior to the removal.   Conn’s respectfully disagrees that it should refund late fees assessed on the account as there were no late fees assessed on the account. Conn’s values Mr. [redacted] as a customer and apologizes for any inconvenience he experienced due to this matter.