Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  We sincerely apologize to Mr. [redacted] for his experience and any inconvenience that has been caused regarding this matter.  Mr. [redacted] has been contacted and agreed to our resolution.  Again, we sincerely apologize to...

Mr. [redacted] for his experience. We have included supporting documents in our response. If we may be of further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.  Kind regards, Jana [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. We found Mrs. [redacted]’ complaint is regarding a purchase made under a different consumer. Although we are unable to discuss details of the account, we were able to verify there was a delay in delivery. However; the merchandise was...

delivered and signed acknowledging the items were received in good order by someone other than Mrs. [redacted] the following day. Due to the delay, Conn’s will refund the account holder’s delivery fee and process the credit to their account; no further compensation will be provided.   If we may be of further assistance, the account holder may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]Customer Relations

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding his account.  The "cash-option" expiration date is listed on Mr. [redacted]'s signed retail installment contract as well as on his signed "cash-option" addendum.  We included the signed documents with our previous response.  Additionally, "cash-option" notices were mailed to Mr. [redacted] on the following dates:January 26, 2016February 21, 2016December 8, 2016These "cash-option" notices included the "cash-option" expiration date as well as the remaining "cash-option" amount. We are unable to remove the interest on Mr. [redacted]'s account as he did not pay the full "cash-option" amount before the expiration date. Again, Conn's values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. We spoke to Mr. [redacted] regarding his exchange and scheduled a date to deliver his new unit. Our records Mr. [redacted] new microwave was delivered and signed acknowledging the item was received in good order on November 4, 2016. We sincerely apologize for any inconvenience Mr. and Mrs. [redacted] experienced during this process. If we may be of further assistance, Mr. or Mrs. [redacted] may contact us at 1-877-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on6/10/16, Mr. [redacted] purchased the [redacted] sofa and loveseat and elected to purchase a 36-month FurnitureGard Plan. Mr. [redacted] signed his contract and invoice which list the description the products...

he agreed to purchase. We show on6/13/16, Mr. [redacted]’s items were delivered and signed as received in good order; no damaged were reported regarding the furniture. Prior to receiving Mr. [redacted]’s complaint, we have no records showing that he has contacted us regarding incorrect furniture received at the time of delivery.   We researched Mr. [redacted]’s service history and found that he contacted our service department on8/6/16stating the cushions were sinking in on the sofa and the wood is making a popping noise. A service appointment was scheduled for8/17/16however; no one was available during the service appointment, and Mr. [redacted] could not be reached therefore the order was canceled. We show Mr. [redacted] contacted service again11/11/16stating the loveseat cushion was sinking in. Mr. [redacted] was originally scheduled for11/22/16but re-scheduled for12/21/16. Before the appointment, Mr. [redacted] was contacted and made aware that the serviceman was injured on a previous job and would have to re-schedule. Our records show Mr. [redacted] is currently scheduled to have a serviceman assess his sofa and loveseat on 1-17-17 due to the cushions sinking on both units. Once the serviceman assesses the furniture, we can determine what further actions are required.   Although Mr. [redacted]’s furniture does not meet the qualification for an exchange at this time; we will continue with any covered repair needs.   We have attached supporting documents with our response.   If we may be of further assistance, Mr. [redacted] may contact us at1-877-325-1252.   Kind regards,   Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments. As mentioned in our previous response, Mr. [redacted] was originally approved for an exchange on 1/21/15. However; Mr. [redacted] refused the exchange and requested to continue with repairs. Our records show Conn’s completed repairs twice (2/3/15 and 4/4/15) due to Mr. [redacted] opted not to exchange his unit. We have attached supporting documents which shows Mrs. [redacted] signed the service invoice on 2/3/15 agreeing to continue with the repairs and acknowledging the repairs were completed. Mr. and Mrs. [redacted] have not contacted us regarding any further repair needs since the last service repair was completed on 4/5/15. Therefore; we are unable to honor Mrs. [redacted]’s request for an exchange. As of 4/29/16; Mr. [redacted] refrigerator is no longer covered under warranty; any additional repairs will be an out-of-pocket expense. If we may be of further assistance, Mr. and Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]Customer Relations

Thank you for the opportunity to respond to [redacted]
complaint. Our records show on 4/13/14, [redacted] purchased the
[redacted] sofa and recliner and elected to purchase a 48-month
FurnitureGard Plan for the recliner only. [redacted]...

delivery was scheduled
and received in good order on 4/19/14; no damages were reported during
delivery.
We reviewed [redacted] complaint and found she contacted
our service department on 3/14/15 stating the arm on the recliner is coming
undone. A service appointment was scheduled for 4/1/15; during inspection
the serviceman found the rocker base was squeaking due to the back clips not
being attached and the left arm stitching coming undone. The servicemen
tighten the adjusted clips but found a new mechanism and arm cover needed
to be ordered to complete repairs. The parts were ordered through the
manufacture and shipped to [redacted] residence; once received she was
schedule to install parts on 5/13/15. During installation, the serviceman
was able to install the new mechanism but found the arm cover with holes
and needed to re-order a new arm cover though the manufacture. Once [redacted] received the arm cover she was scheduled for 7/8/15; however [redacted] requested to re-schedule her appointment. [redacted] was
contacted on 7/13/15 to re-schedule her appointment however; she refused to
set a date and stated will no longer be needing service therefore; her service order was cancelled.
At this time [redacted] recliner does not meet the
qualification for an exchange; [redacted] has received the additional part
needed to complete repairs. [redacted] may contact our Service
Department at [redacted] to schedule an appointment at her earliest
convenience. We attempt to schedule appointments that are convenient for
our consumers however; due to certain locations we are unable to guarantee
availability for some dates and time frames. We apologize for any
inconvenience [redacted] experienced during this process.    If we may be of further assistance, [redacted] may contact
our customer service department at [redacted].




 







Kind regards,
Dyeisha W[redacted]Customer Relations










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Thank you for the opportunity to respond
to [redacted] complaint. Our records show on 4/18/15, [redacted] purchased
an [redacted] Notebook and a [redacted] Vacuum and elected to pickup her items
from our Conn’s location in [redacted], TX. 
Conn’s Return and Exchange policy was provided to...

[redacted] at the
time of purchase.
 
We reviewed [redacted] concerns and
found the vacuum she purchased was sold as a new factory sealed model however;
she received the unit at a discounted price. We have confirmed with the store
manager that [redacted] dropped off her vacuum without an approved
authorization and refused to pay the 15% restocking fee.
 
We have confirmed the vacuum had not been
opened therefore, Conn’s has agreed to return the vacuum and waive the
restocking fee as a one-time courtesy.  We
ask that [redacted] please allow 3-5 business days for the credit to post to
her Conn’s account.
 
If we may be of further
assistance, [redacted] may contact Customer
Service at [redacted].
 
Kind regards,
 
Dyeisha W[redacted]

Thank you for the opportunity to respond to Ms. [redacted]'s additional comments. As mentioned in our previous response, Ms. [redacted] was informed that the sign on the unit was moved by a previous customer and was educated on the correct price for the loveseat. However; Ms. [redacted] did not elect to purchase the loveseat at that time. Our records show the loveseat is no longer available and the unit has been sold. Again, we apologize for any inconvenience Ms. [redacted] experienced during this process.

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding credit
inquiries.  Mr. [redacted] stated he went into
his local Conn’s store on June 20, 2015 and a credit check was processed.  He then stated he returned to the store and a
second credit check was processed...

without his permission. 
 
According to
our records, Mr. [redacted] filled out a credit application through our website on
July 2, 2015.  The application was not
processed by a store associate.  We have
no records of a credit check being processed on June 20, 2015.  Mr. [redacted] returned to the store on September
2, 2015 and a second credit check was processed at that time.  Mr. [redacted] provided updated information to the
sales associate for the credit application. 
When a customer is approved for credit, the approval is only active for
30 days.  If a customer returns after the
30 day time frame another credit application must be processed to determine
credit worthiness. 
 
We are
obligated to report factual information to the credit bureaus and are unable to
remove the credit inquiries authorized by Mr. [redacted]. 
 
We thank Mr.
[redacted] for bringing his concerns to our attention.  Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. We reviewed Mrs. [redacted]’ complaint and found her issue has been addressed directly with the store and the district manager. We appreciate Mrs. [redacted] for bringing this matter to our attention and we sincerely apologize for any...

inconvenience she experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513 Kind regards, Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)      She has contacted us numerous times regarding repairs to her refrigerator, but no one has contacted her back; 2)      She was told that her parts would be expressed to her; 3)      She was told she was automatically approved for food loss but has not received it; and 4)      She is requesting an exchange on the refrigerator.     Our investigation reveals that: 1)      We have remained in contact with Ms. [redacted] regarding her service orders; 2)      Ms. [redacted] was contacted and made aware of the estimated time of arrival for the parts; 3)      We sent Ms. [redacted] a food loss form to submit for processing but have not received the completed form; and 4)      Ms. [redacted]’s refrigerator does not meet the qualification for an exchange and has been repaired as of 6/26/17.                                         ...⇄   Our records show on 2/9/16, Ms. [redacted] purchased a [redacted] French door refrigerator and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Ms. [redacted]’s service history and found 1 completed service call and 1 open order.  On 2/1/17, Ms. [redacted] contacted our Service department stating her ice maker was not making ice. A service appointment was set-up and upon inspection, the technician found the icemaker needed to be replaced. Ms. [redacted]’s icemaker was replaced on 2/18/17 and the technician reported the refrigerator was functioning properly.   Ms. [redacted] contacted our service department on 5/27/17 stating that her refrigerator was making a noise. A service appointment was scheduled for 6/2/17. During the inspection, the technician found the icemaker needed to be replaced.  The part was ordered and arrived on 6/8/17 and Ms. [redacted] installation was scheduled for 6/12/17.  After installing the icemaker the technician found the motor and main PCB needed to also be replaced.  The parts were ordered and as soon as they arrived, Ms. [redacted] was scheduled for the next available service date.  Ms. [redacted]’s refrigerator has been successful repaired as of 6/22/17.   Ms. [redacted] has contacted our service department regarding any further issues she is experiencing with her refrigerator since the unit was repaired.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,The store's response still does not resolve the problem. Store installation was not properly nor professionally done. Store warehouse manager told me he would take care of the issue. Also headquarters customer service personnel told me the warehouse manager would be able to resolve the issues.

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  After reviewing Mrs. [redacted]’s complaint, we were able to confirm that Mrs. [redacted] was contacted on 4/05/18 and informed that her refund check was mailed to her residence on Wednesday (4/04/18).  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process.    Conn’s value Mrs. [redacted] as our customer and appreciates her for bringing this matter to our attention.   Sincerely, Customer Relations Conn’s Inc.

Thank you for the opportunity to respond to Mr. [redacted] complaint. We reviewed Mr. [redacted] complaint and found that his issue has been addressed. Our records show Conn’s approved an exchange and Mr. [redacted] was delivered a new console on 1/15/17 at no additional cost. We sincerely...

apologize for any inconvenience Mr. [redacted] experienced during this process. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns As stated in our previous response, on July 13, 2017 a check in the amount of $139.00 was mailed to the address provided by Ms. [redacted]. Conn's is in the process of verifying whether or not the check has been negotiated.  If the check has not been negotiated, Conn's will place a stop payment on the check and issue a new check.  We ask that Ms. [redacted] please allow 10-14 business days for processing.

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to [redacted] complaint. Our
records show on 5/02/15, [redacted] purchased a [redacted] that came with a limited 1-year manufacturer
warranty. [redacted] declined to purchase ANY additional RSA
coverage through Conn's for his dishwasher. [redacted] signed
invoice indicates at the time of purchase he was provided a copy of Conn's
Return and Exchange Policy which states: A consumer has 30-days from the
date of purchase to return or exchange (electronics and appliances) with a
required 15% restocking fee. [redacted] elected to have his
dishwasher delivered and installed; which was completed on 5/04/15. [redacted] signed
his delivery receipt acknowledging his dishwasher was delivered and
received in good order and that he thoroughly inspected his merchandise for
damages for an exchange or price concession would not be authorized for
damages discovered after the delivery.
We
researched [redacted] complaint we found he contacted us on 6/01/15; stating the middle sprayer
was breaking apart. He was then advised the merchandise was no longer
in our Return and Exchange Policy of 30-days with the required 15% restocking
fee due to broken sprayer which was not noted prior to use.
We
have forwarded [redacted] request to the manufacturer to address this
matter under the manufacturer warranty guidelines
If
we may be of further assistance, [redacted] may contact our Customer
Service department at [redacted]
Kind
regards,
Jana
A[redacted]
7/31/

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 12/24/16, Mr. [redacted] purchased the [redacted] Reclining sofa and loveseat and elected to purchase a 36-month FurnitureGard Plan. We show Mr. [redacted]’s furniture was delivered and signed...

acknowledging the items were received in good order on 1/21/17. We researched Mrs. [redacted]’s complaint and found that she contacted our service department on 1/24/17 stating both the sofa and loveseat is coming apart at the seams. A service appointment was scheduled for 2/02/17; during the inspection the serviceman found the seam on the console starting to separate as well as the seat casing on the sofa. The serviceman was able to hand stitch the seams on both units to complete the repairs. Our records show Mrs. [redacted] contacted service again on 3/10/17 regarding the same issue on both units and was scheduled for inspection on 3/18/17. During the inspection the serviceman found the stitching tearing on the center and cushion covers of both units. Mrs. [redacted] was contacted on 3/23/17 and advised that both units were approved for an exchange. Our records show on 3/25/17, a new sofa and loveseat was delivered and signed acknowledging the items were received in good order; no issues were reported. We show Mrs. [redacted] contacted our customer service department on3/27/17 stating that the stitching on the new furniture received is also coming undone and requested an exchange for a different set. Conn’s approved an in-store credit to re-select two furniture pieces up to the original amount paid ($899.99 and $879.99). However; Mr. [redacted] stated he was unable to find a different unit within the price range and did not want to pay the difference for a new set. Therefore; an even exchange was created to have the items re-delivered on 4/6/17. During delivery; both furniture pieces were damaged and refused at the time of delivery.  Although we are unable to honor Mrs. [redacted]’s request to return the furniture and received a refund; Conn's has agreed to issue a in-store credit to re-select any items in store for up to the original amount paid ($899.99 and $879.99). Mr. [redacted] may visit his nearest Conn's to initiate the approved exchange. If we may be of further assistance, Mr. or Mrs. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Thank you for the additional opportunity to respond to Ms. [redacted]'s concerns regarding her account.  We have corrected the error and ask that Ms. [redacted] please allow the credit bureaus 30-60 days to update their records and reflect the account as closed.  Again, Conn's value Ms. [redacted] as a customer and sincerely apologizes for the delay.    Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
To date I have paid 907.41 which included an additional 50.00 that was outlined.  I have paid the balance in full that was indicated on my online profile.  To date after speaking with management and know the person over this response, we are still unaware of why there are additional charges.  The balance has been paid in full.  Why is there an additional amount owed?  What are the charges for? The total purchase was 857.41.  After the 50.00 fee, the total cost was 907.41. Why is the balance and payoff different?   If Conn's still cannot provide a reason for charging an additional amount outside of what their online system showed as the balance, we are requesting those fees be removed as the balance has been paid in full.