Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to [redacted]
complaint.  Our records show on 7/29/14, [redacted] purchased a [redacted]...

microwave with a (limited 1-year
manufacturer warranty) which does not cover installation.  [redacted]
declined to purchase any additional RSA coverage on his OTR microwave.  The
OTR microwave was delivered and installed on 7/31/14.
 
Our records show [redacted] has been contacted and Conn’s has
agreed to reinstall her microwave as a gesture of goodwill. We show the
microwave was re-installed on 5/31/15
and [redacted] signed her delivery/installation receipt acknowledging the microwave
was reinstalled in good order.
 
Although we are unable to honor [redacted] request to exchange
her microwave; we have completed the reinstallation as a courtesy. 
 
If we have be of further assistance [redacted] may contact us at
[redacted].
 
We have included a copy of [redacted]'s signed
delivery/installation receipt in our response.
 
 
Kind regards,
 
Jana [redacted]

Thank you for the additional opportunity to respond to Ms. [redacted]'s concerns regarding her account.  We have corrected the error and ask that Ms. [redacted] please allow the credit bureaus 30-60 days to update their records and reflect the account as closed.  Again, Conn's value Ms. [redacted] as a customer and sincerely apologizes for the delay.    Thank you, Cheryle S[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at   www.conns.com.  Ms. [redacted] has stated in the complaint: 1.        This is her third time contacting us regarding repairs on her refrigerator, but the unit is still not working; 2.        She was told if the problem occurred again we would replace the unit; and 3.        She is requesting an exchange.     Our investigation reveals that: 1.        We have serviced Ms. [redacted]’s refrigerator by the warranty, however; she is refusing further service repairs. 2.        Ms. [redacted] has been informed that an exchange may be approved if we are unable to repair the product after three service attempts for the same component with a 12-month period. 3.        Ms. [redacted]’s refrigerator does not meet the qualification for an exchange as listed under the terms and conditions.   Our records show on 5/15/14, Ms. [redacted] purchased an ** French door refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. We researched Ms. [redacted]’s service history and found that she first contacted us for repairs on 6/23/15 stating the control panel is melting in her refrigerator. A service appointment was scheduled for 6/25/15. During the inspection, the technician found a new cover assembly board was needed for repair. Our records show we received the part and Ms. [redacted] was scheduled for installation on 7/7/15. The technician reported he installed the new cover and unit was functioning properly. We show Ms. [redacted] contacted service again on 11/08/16 stating the control panel was overheating.  A service appointment was scheduled for 11/8/16. The technician found the cover assembly board needed to be replaced to complete repairs. Once we received the parts, Ms. [redacted] was scheduled for installation on 11/26/16. The technician notated that he replaced the cover display board and the unit was functioning properly. Our records show Ms. [redacted]’s last service call was received on 8/16/17 stating the freezer is not freezing and the digital panel is overheating. A service appointment was scheduled for 8/19/17. During the inspection, the technician found two parts were needed to complete the repairs. Once we received the parts from the manufacturer, Ms. [redacted] was contacted on 8/24/17 to scheduled installation. However; Ms. [redacted] refused further repairs needs and stated she only wanted an exchange. Ms. [redacted] was informed that her refrigerator does not meet the qualification for an exchange and we would have to continue with repairs. We attempted to contact Ms. [redacted] on 8/26/17 to schedule installation, but she again refused further service repairs. Although we are unable to honor Ms. [redacted]’s request for an exchange, we will continue with any covered repair needs as listed under the terms and Condition of the Repair Service Agreement Plan.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.   Sincerely, Conn’s Inc.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  We researched Mr. [redacted]’s complaint and found he has been in contact with our[redacted] manager (Frank) regarding the damage to his countertop.  Our records indicate...

Mr. [redacted]’s countertop was assessed and repairs were completed on9/29/15.  In regards to Mr. [redacted]’s dishwasher; an exchange request was submitted and approved on 10/02/15.  Mr. [redacted] may visit his nearest his Conn’s location to initiate his exchange and schedule delivery.  We sincerely apologize for any inconvenience Mr. [redacted] has experienced during this process.   If we may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted].Kind regards,Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 12/24/16, Mr. [redacted] purchased the [redacted] Reclining sofa and loveseat and elected to purchase a 36-month FurnitureGard Plan. We show Mr. [redacted]’s furniture was delivered and signed...

acknowledging the items were received in good order on 1/21/17. We researched Mrs. [redacted]’s complaint and found that she contacted our service department on 1/24/17 stating both the sofa and loveseat is coming apart at the seams. A service appointment was scheduled for 2/02/17; during the inspection the serviceman found the seam on the console starting to separate as well as the seat casing on the sofa. The serviceman was able to hand stitch the seams on both units to complete the repairs. Our records show Mrs. [redacted] contacted service again on 3/10/17 regarding the same issue on both units and was scheduled for inspection on 3/18/17. During the inspection the serviceman found the stitching tearing on the center and cushion covers of both units. Mrs. [redacted] was contacted on 3/23/17 and advised that both units were approved for an exchange. Our records show on 3/25/17, a new sofa and loveseat was delivered and signed acknowledging the items were received in good order; no issues were reported. We show Mrs. [redacted] contacted our customer service department on3/27/17 stating that the stitching on the new furniture received is also coming undone and requested an exchange for a different set. Conn’s approved an in-store credit to re-select two furniture pieces up to the original amount paid ($899.99 and $879.99). However; Mr. [redacted] stated he was unable to find a different unit within the price range and did not want to pay the difference for a new set. Therefore; an even exchange was created to have the items re-delivered on 4/6/17. During delivery; both furniture pieces were damaged and refused at the time of delivery.  Although we are unable to honor Mrs. [redacted]’s request to return the furniture and received a refund; Conn's has agreed to issue a in-store credit to re-select any items in store for up to the original amount paid ($899.99 and $879.99). Mr. [redacted] may visit his nearest Conn's to initiate the approved exchange. If we may be of further assistance, Mr. or Mrs. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to [redacted]
complaint. Our records show on 4/13/14, [redacted] purchased the
[redacted] sofa and recliner and elected to purchase a 48-month
FurnitureGard Plan for the recliner only. [redacted]...

delivery was scheduled
and received in good order on 4/19/14; no damages were reported during
delivery.
We reviewed [redacted] complaint and found she contacted
our service department on 3/14/15 stating the arm on the recliner is coming
undone. A service appointment was scheduled for 4/1/15; during inspection
the serviceman found the rocker base was squeaking due to the back clips not
being attached and the left arm stitching coming undone. The servicemen
tighten the adjusted clips but found a new mechanism and arm cover needed
to be ordered to complete repairs. The parts were ordered through the
manufacture and shipped to [redacted] residence; once received she was
schedule to install parts on 5/13/15. During installation, the serviceman
was able to install the new mechanism but found the arm cover with holes
and needed to re-order a new arm cover though the manufacture. Once [redacted] received the arm cover she was scheduled for 7/8/15; however [redacted] requested to re-schedule her appointment. [redacted] was
contacted on 7/13/15 to re-schedule her appointment however; she refused to
set a date and stated will no longer be needing service therefore; her service order was cancelled.
At this time [redacted] recliner does not meet the
qualification for an exchange; [redacted] has received the additional part
needed to complete repairs. [redacted] may contact our Service
Department at [redacted] to schedule an appointment at her earliest
convenience. We attempt to schedule appointments that are convenient for
our consumers however; due to certain locations we are unable to guarantee
availability for some dates and time frames. We apologize for any
inconvenience [redacted] experienced during this process.    If we may be of further assistance, [redacted] may contact
our customer service department at [redacted].




 







Kind regards,
Dyeisha W[redacted]Customer Relations










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Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding accounts
[redacted] and [redacted].  Mr. [redacted]
stated he signed a new contract in March and his old account was supposed to be
combined with his new account. 
 
According to
our records, Mr....

[redacted] signed a 32-month retail installment contract on
March 10, 2016.  That contract included the
balance from account [redacted]. 
 
The new retail
installment contract created account [redacted]. 
Account [redacted] was closed on April 1, 2016.  We have included a copy of Mr. [redacted]’s
payment history for account [redacted] for his records. 
 
Conn’s values
Mr. [redacted] as a customer and appreciates him for bringing his concerns to our
attention.  Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. We reviewed Mrs. [redacted]’ complaint and found her issue has been addressed directly with the store and the district manager. We appreciate Mrs. [redacted] for bringing this matter to our attention and we sincerely apologize for any...

inconvenience she experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513 Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  After reviewing Mrs. [redacted]’s complaint, we were able to confirm that Mrs. [redacted] was contacted on 4/05/18 and informed that her refund check was mailed to her residence on Wednesday (4/04/18).  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process.    Conn’s value Mrs. [redacted] as our customer and appreciates her for bringing this matter to our attention.   Sincerely, Customer Relations Conn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 3/20/17, Mrs. [redacted] purchased a ** Side-by-Side refrigerator and elected to purchase a 36-month Repair Service Agreement Plan. We researched Mr. [redacted]’s complaint and found that she elected to pickup...

her refrigerator on 3/20/17 from our Beaumont warehouse. Mrs. [redacted] signed acknowledging and agreeing that she was responsible for securing the product in or to your vehicle for safe and secure transportation. We spoke to the warehouse manager who stated Mrs. [redacted] later called the warehouse stating that the unit flew off the back of the pickup truck and created an incident report. Mrs. [redacted] was contacted and advised that we are unable to issue an exchange on the refrigerator because the item was signed as received in good order and we are not responsible for damages that occur during transportation. We show Mrs. [redacted] took the refrigerator to our Port Arthur, TX location at left the damaged unit in front of the store. We contacted Mrs. [redacted] and offered to sell her a new unit at a discounted price of $602.33 as a gesture of goodwill however; she refused the offer. Mrs. [redacted] has been informed that she has 30-days to pick up the unit from the store before the item is scrapped and she will still be responsible for any balance owed.   Although we are unable to honor Mrs. [redacted]’s request for an exchange; Conn’s is willing to extend the offer to purchase a new refrigerator for a discounted price. We have attached supporting documents with our response. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at1-877-358-1252  Kind regards, Dyeisha [redacted]

At this time we are unable to honor Ms. [redacted]’s request to receive a refund check. Ms. [redacted] has been advised that she since she no longer has the card used at the time of purchase, she can dispute the amount with her bank and we will process the refund directly to her bank account.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)      She has contacted us numerous times regarding repairs to her refrigerator, but no one has contacted her back; 2)      She was told that her parts would be expressed to her; 3)      She was told she was automatically approved for food loss but has not received it; and 4)      She is requesting an exchange on the refrigerator.     Our investigation reveals that: 1)      We have remained in contact with Ms. [redacted] regarding her service orders; 2)      Ms. [redacted] was contacted and made aware of the estimated time of arrival for the parts; 3)      We sent Ms. [redacted] a food loss form to submit for processing but have not received the completed form; and 4)      Ms. [redacted]’s refrigerator does not meet the qualification for an exchange and has been repaired as of 6/26/17.                                         ...⇄   Our records show on 2/9/16, Ms. [redacted] purchased a [redacted] French door refrigerator and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Ms. [redacted]’s service history and found 1 completed service call and 1 open order.  On 2/1/17, Ms. [redacted] contacted our Service department stating her ice maker was not making ice. A service appointment was set-up and upon inspection, the technician found the icemaker needed to be replaced. Ms. [redacted]’s icemaker was replaced on 2/18/17 and the technician reported the refrigerator was functioning properly.   Ms. [redacted] contacted our service department on 5/27/17 stating that her refrigerator was making a noise. A service appointment was scheduled for 6/2/17. During the inspection, the technician found the icemaker needed to be replaced.  The part was ordered and arrived on 6/8/17 and Ms. [redacted] installation was scheduled for 6/12/17.  After installing the icemaker the technician found the motor and main PCB needed to also be replaced.  The parts were ordered and as soon as they arrived, Ms. [redacted] was scheduled for the next available service date.  Ms. [redacted]’s refrigerator has been successful repaired as of 6/22/17.   Ms. [redacted] has contacted our service department regarding any further issues she is experiencing with her refrigerator since the unit was repaired.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.

Thank
you for the opportunity to respond to Mr. and Mrs. [redacted]’s additional
comments.   The problem Mrs. [redacted] described
is not caused by the washer, it is a problem with the waterline which Mrs.
[redacted] is aware of.  As previously
stated we will not be able to honor her request to waive the restocking fee or reimburse
fees for a plumber. 
 
If we may be of further assistance,
Mr. and Mrs. [redacted] may contact our Customer Service Department at [redacted].
 
 
Kind regards,
 
 
[redacted]
[redacted]

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding credit
inquiries.  Mr. [redacted] stated he went into
his local Conn’s store on June 20, 2015 and a credit check was processed.  He then stated he returned to the store and a
second credit check was processed...

without his permission. 
 
According to
our records, Mr. [redacted] filled out a credit application through our website on
July 2, 2015.  The application was not
processed by a store associate.  We have
no records of a credit check being processed on June 20, 2015.  Mr. [redacted] returned to the store on September
2, 2015 and a second credit check was processed at that time.  Mr. [redacted] provided updated information to the
sales associate for the credit application. 
When a customer is approved for credit, the approval is only active for
30 days.  If a customer returns after the
30 day time frame another credit application must be processed to determine
credit worthiness. 
 
We are
obligated to report factual information to the credit bureaus and are unable to
remove the credit inquiries authorized by Mr. [redacted]. 
 
We thank Mr.
[redacted] for bringing his concerns to our attention.  Thank you,Cheryle [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mr. [redacted] has stated in the complaint: He contacted us regarding the top coming off his dryer and missing level legs but we have refused to fix the unit; and He is requesting to have the dryer repairs or an exchange.         Our investigation reveals that: Mr. [redacted]’s dryer was inspected by a service technician on 12/13/17 and he found the top and front panel was damaged; andWe have agreed to issue Mr. [redacted] an even exchange on his dryer.   Our records show on 12/7/17, Mr. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement Plan. Mr. [redacted]’s items were delivered and signed as received in good order on 12/9/17.   After further researching Mr. [redacted]’s complaint we found that later that same day, he contacted our delivery department stating his dryer was dented on the top right corner. Mr. [redacted] was advised that we would send a technician out to assess the reported damages. Our records show sent a certified 3rd party technician to assess Mr. [redacted]’s dryer on 12/13/17.  We were able to get an update from the service provider who stated that the top and front panel of the dryer showed signs of physical damage.   We have agreed to honor Mr. [redacted]’s request for an exchange on his dryer after reviewing the technician’s report. Mr. [redacted] may contact his nearest Conn’s location to initiate his approved exchange.   Conn’s value Mr. [redacted] as our customer and appreciates his for bringing this matter to our attention.     Sincerely, Conn’s Inc.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]s concerns. We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record.  As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com.    Ms. [redacted] has stated in his complaint: 1.     She contacted us for repairs on her refrigerator but the unit has still not been repaired; 2.     She is requesting compensation for food loss; and 3.     She is requesting an exchange.   Our investigation reveals that: Ms. [redacted] was scheduled to have parts installed on 3/26/18. Before the installation date, she contacted us regarding a separate issue and was informed the technician would re-assess the unit once he returns to install the parts;Ms. [redacted] has been provided a food loss claim form to fill out and submit for any covered reimbursement; andMs. [redacted]s refrigerator does not meet the qualifications for exchange at this time.     Our records show on 12/27/15, Ms. [redacted] purchased a [redacted] French Door Refrigerator and elected to purchase a 36-month Repair Service Agreement Plan.   We researched Ms. [redacted]s complaint and found that she contacted our service department on 3/6/18 stating that water is dripping from the dispenser and water is inside the door from the ice maker. A service appointment was scheduled for 3/9/18. During the inspection, the technician found parts were needed to complete the repairs.  Our records show Ms. [redacted] contacted us on 3/21/18 stating she received a message that her parts were in and also wanted to report that her refrigerator is not cooling. Ms. [redacted] was informed that her installation was scheduled for 3/26/18 and the technician would inspect the unit at that time to determine the issue. Ms. [redacted] requested that we send out additional parts for the new issue she is experiencing when the technician returns. However; she was informed that we would have to re-assess the unit to determine what additional parts may be required.   Our records show on 3/26/18, the technician returned Ms. [redacted]s residence to install the parts. The technician notated that additional parts were needed because the unit is not cooling. We show the parts have been ordered from the manufacturer. Once we received the parts, Ms. [redacted] will be contacted to schedule installation.   At this time Ms. [redacted]s refrigerator does not meet the qualification for an exchange. We will continue with any covered repair needs.   Conn’s values Ms. [redacted] as our customers and appreciates her for bringing his concerns to our attention.    Sincerely,   Customer Relations Conn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on January 14, 2012, Mrs. [redacted] purchased a [redacted] living-room set which consisted of three pieces (loveseat, sofa, and recliner) with a 48-month Furnituregard Plan on all three pieces;...

which expired onJanuary 14, 2016.  Mrs. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase; she also signed her invoice acknowledging that she received a copy of the Furnituregard Plan brochure and that she understood the coverage associated with the covered product.  Mrs. [redacted] elected to have her furniture delivered; which was completed on January 19, 2012.   We researched Mrs. [redacted]’s complaint and found she last contacted us in July 2015 regarding all three pieces of the [redacted] living-room set; Mrs. [redacted] stated her furniture was flaking and peeling.  A service call was scheduled; during the inspection the serviceman found the material on the furniture was peeling.  Mrs. [redacted] was contacted on August 5, 2015and informed that the reported damages and photos from the serviceman showed signs of normal and tear which was caused over a period of time.  Mrs. [redacted] was advised normal wear and tear (cracking and peeling) was not covered under the Terms and Conditions of the Furnituregard Plan.    We have no further service calls on file from Mrs. [redacted] since July 2015.  Mrs. [redacted]’s warranty coverage has since expired as of January 14, 2016.  As mentioned cracking and peel is not covered under the Terms and Conditions of the Furnituregard Plan.  In addition the last service call we have on file regarding Mrs. [redacted]’s [redacted] table was in May 2014; we show an exchange was approved on July 13, 2014to replace Mrs. [redacted]’s table.  Our records indicate Mrs. [redacted] initiated her exchange on September 12, 2014 and her new table as received onSeptember 13, 2014 in good order.     Kind regards,     Jana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
These people are liars and  a fraud, We did not receive any copy of a contract until Feb. 18th. We have copies of this contract and the post mark date it was sent. As we stated all insurance documents were presented at the time we purchased this TV ,I told the sales clerk I did not want any extended warranty and I had a homeowners policy to cover the product. The sales clerk added the insurance any way, Thus bringing my payment and balance way beyond what was discussed. We never received a copy of any contract until Feb. 18th 2017 We can send that in as proof. Also on January 3rd I spoke to a rep. in the collection Dept. she sad after that payment posted on Jan.9th the contract would be re written and the monthly payment would go down to $100.00 per month. SHE LIED THERE, THAT NEVER HAPPENED. ALSO THE COMPANY SAID THERE WAS A 15% RESTOCKING FEE, DURING THAT 30 DAY RETURN PERIOD, tHEY SAID I SAID A FORM AGREEING TO SUCH, bUT AS OF THIS WRITING NO FORM HAS BEEN PRODUCED, tHEY LIED ABOUT THAT JUST TO GET OUT OF THAT 30 DAY RETURN PERIOD. THIS COMPANY IS A FRAUD, LIARS, CHEATS. THEY CONNED ME INTO KEEPING THIS PAST THE 30 DAY RETURN BY THREATNEING TO IMPOSE A 15% RESTOCKING FEE. NOW I DO NOT WANT TO DO BUSINESS WITH CROOKS, IHAVE THE ORIGINAL BOX THIS TV XAME IN ALLOW ME TO RETURN THIS TV AND KEEP THAT 100.00 AS RESTOCKING, I JUST DO NOT WANT TO DO BUSINESS WITH CROOKS. THEY ARE BOLD FACE LYING IF THEY SENT THOSE CONTRACTS ON DAY OF PURCHASE. WHY NOT GIVE THEM TO THE CUSTOMER AS OUTLINED BY THE LAW.
Regards,

Thank you for
the opportunity to respond to MS. [redacted]’s concerns regarding her Conn’s
accounts.  Ms. [redacted] stated she
accepted an offer to combine her accounts, but it has not been completed.
According to
our records, Ms. [redacted] accepted the offer to combine her accounts on...

July 3,
2015.  Ms. [redacted] faxed in information needed
to combine the accounts; however, we did not receive the contract at that
time. 
As of
September 24, 2015 Ms. [redacted]’s accounts have been combined. She will receive
the new payment booklet in the mail within 7-10 business days.  Ms. [redacted]’s first payment on her new
account will be due on October 10, 2015 in the amount of $298.89.
We value Ms.
[redacted] as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter. Thank you,Cheryle S[redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding collection calls.Again, we have no record of calling the telephone number Mr. [redacted] provided.  If he would like to provide an additional number we will be happy to research his concerns further.  Mr. [redacted] may also contact his telephone service provider to see if there is an additional number being forwarded to the number provided.   Thank you, Cheryle [redacted]