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Alan J. Slobodnik, M.S.W.

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Alan J. Slobodnik, M.S.W. Reviews (2336)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I went in to exchange my bed but was told that I had to select the same bed because I could not get approved for another type of bed.  I selected the same bed and was then told that I would have to pay for the warranty out of pocket ($100.00).  I refused to pay out of pocket for the warranty along with my regular payment ($275.00), I feel that is very unfair when their merchandise continues to break.  I then just gave up and told them to come and pick up the bed and give me a credit.  I scheduled a pick up but have not heard from anyone and I am still at an inconvenience because I then had to go to another furniture store to buy my son another bed that does not match the current dresser and end table that CONNS made me keep.  I am very disappointed with this service.

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments. As mentioned in our previous response, no issues were reported at the time of delivery; both units were inspected and tested upon delivery. We have reviewed the photos provided by Mr. [redacted] and the photos taken at the time of delivery for the range and determined that the flames would not have reached the location where the incident occurred. Therefore; we are unable to honor Mr. [redacted]’s request for an exchange. If Mr. [redacted] can provide additional documentation to support his claim, we will re-evaluate his concerns. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Dyeisha [redacted]

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding accounts
[redacted] and [redacted].  Mr. [redacted]
stated he signed a new contract in March and his old account was supposed to be
combined with his new account. 
 
According to
our records, Mr....

[redacted] signed a 32-month retail installment contract on
March 10, 2016.  That contract included the
balance from account [redacted]. 
 
The new retail
installment contract created account [redacted]. 
Account [redacted] was closed on April 1, 2016.  We have included a copy of Mr. [redacted]’s
payment history for account [redacted] for his records. 
 
Conn’s values
Mr. [redacted] as a customer and appreciates him for bringing his concerns to our
attention.  Thank you,Cheryle [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mrs. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mrs. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mrs. [redacted] has stated in the complaint: She put in a service request online and was notified the service date was for 2/6/18 but was later informed it was for technical assistance; She received a phone call asking for the serial number to replace the television but has not heard back regarding replacement; andShe is requesting a replacement for a different television.   Our investigation reveals that: Mrs. [redacted]’s requested service through our online website and her appointment she was scheduled for 2/6/18 to have a technician diagnose repair needs remotely; Mrs. [redacted] was contacted by her sales representative to correct the serial number that was entered incorrectly. However; an exchange was not approved at that time; andAt this time Mrs. [redacted]’s television does not meet the qualifications for an exchange.     Our records show on 11/24/17, Mr. [redacted] purchased a 65” [redacted] 4K TV and elected to purchase a 24-month Repair Service Agreement Plan. Mr. [redacted] elected to pickup his television from his local Conn’s and signed his pickup slip acknowledging the item was received in good order.   We researched Mrs. [redacted]’s complaint and found that she contacted our service department on 11/29/17 stating that the television keeps turning off and the software is not updating. A service appointment was scheduled for 11/30/17. During the inspection the technician found parts were needed to complete service. Once we received the parts Mrs. [redacted] was scheduled for installation on 12/6/17. The technician reported he installed a new PCB main board and function switch to complete the repairs.   Our records show Mrs. [redacted] submitted a service request online and was scheduled to have a technician attempt diagnoses on 2/6/17. However; Mrs. [redacted] stated she was informed a technician would be out to her home to assess the unit. We scheduled a technician to go out on 2/12/18. During the inspection the technician found parts were needed to repair the television. We show that parts arrived on 2/21/18 and Mrs. [redacted] is currently scheduled for installation on 2/22/18. Once the technician installs the new parts we can determine what further actions may be required.   Although Mrs. [redacted]’s television does not meet the qualifications for an exchange at this time, we will continue with any covered repairs.   Conn’s value Mrs. [redacted] as our customer and appreciates her for bringing this matter to our attention.   Sincerely, Conn’s Inc.

Thank you again for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated there were added charges on his account he was not aware of. According to our records, Mr. [redacted] signed a 36-month promissory note and security agreement on December 21, 2016.  He agreed to have his minimum monthly payment of $130.11 due on the 21st of each month.  Mr. [redacted] made one payment of $100.00 on February 9, 2017; however, his minimum monthly payment is $130.11.  Mr. [redacted] stated he is also receiving collection calls.  When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Mr. [redacted] may pay in his local Conn's store, by mail, over the phone, or online where we also offer the option to schedule recurring payments if it is more convenient for him, before the due date. Additionally, if Mr. [redacted]’s pay date has changed, he may benefit from requesting a change of his due date each month. We ask that Mr. [redacted] contact us if he would find this beneficial.Mr. [redacted] stated he was not aware of the insurance charge on his account.  Our records indicate, Mr. [redacted] filled out his credit application through conns.com.  The approval email Mr. [redacted] received instructed him to bring a valid ID, and proof of property insurance (renters or homeowners insurance policy) if applicable.  The email also states Customers are required to have property insurance covering the products they purchase from Conn’s and financed by Conn’s.  Customers have the Freedom to Choose; they can purchase Credit Property insurance offered by Conn’s OR provide proof of homeowners/renters insurance at the time of purchase while in our stores.  Due to this being a secured promissory note and security agreement, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full.  In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present date. Mr. [redacted] signed the Notice of Proposed Insurance page and the Freedom to choose page regarding the insurance. Mr. [redacted] may fax a copy of his homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465.  We ask that he notate her Conn’s account number on the fax for faster processing.Conn’s respectfully disagrees that Mr. [redacted] did not receive a copy of his contract as it was emailed to the address on file on the day of his purchase as he gave consent to receive the documents electronically.  We have included copies of his documents for his records.  We are unable to honor Mr. [redacted]’s request to return he merchandise as it is outside of the return exchange period.  Mr. [redacted] was given a copy of our return/ exchange policy at the time of his purchase. Additionally, our return exchange policy is displayed at each desk and on a large sign in the front of the store that can be seen entering and exiting each location. To ensure transparency, our policy can also be found on our website at conns.com.Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank
you for the opportunity to respond to Mr. and Mrs. [redacted]’s additional
comments.   The problem Mrs. [redacted] described
is not caused by the washer, it is a problem with the waterline which Mrs.
[redacted] is aware of.  As previously
stated we will not be able to honor her request to waive the restocking fee or reimburse
fees for a plumber. 
 
If we may be of further assistance,
Mr. and Mrs. [redacted] may contact our Customer Service Department at [redacted].
 
 
Kind regards,
 
 
[redacted]
[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 3/20/17, Mrs. [redacted] purchased a ** Side-by-Side refrigerator and elected to purchase a 36-month Repair Service Agreement Plan. We researched Mr. [redacted]’s complaint and found that she elected to pickup...

her refrigerator on 3/20/17 from our Beaumont warehouse. Mrs. [redacted] signed acknowledging and agreeing that she was responsible for securing the product in or to your vehicle for safe and secure transportation. We spoke to the warehouse manager who stated Mrs. [redacted] later called the warehouse stating that the unit flew off the back of the pickup truck and created an incident report. Mrs. [redacted] was contacted and advised that we are unable to issue an exchange on the refrigerator because the item was signed as received in good order and we are not responsible for damages that occur during transportation. We show Mrs. [redacted] took the refrigerator to our Port Arthur, TX location at left the damaged unit in front of the store. We contacted Mrs. [redacted] and offered to sell her a new unit at a discounted price of $602.33 as a gesture of goodwill however; she refused the offer. Mrs. [redacted] has been informed that she has 30-days to pick up the unit from the store before the item is scrapped and she will still be responsible for any balance owed.   Although we are unable to honor Mrs. [redacted]’s request for an exchange; Conn’s is willing to extend the offer to purchase a new refrigerator for a discounted price. We have attached supporting documents with our response. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at1-877-358-1252  Kind regards, Dyeisha [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12320676, and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The delivery guys damaged an existing piece, tore a hole in the right console (same console that had to be replaced because the first guys damaged one).  The driver took pictures...  I contacted Conn's on the 18th when the incident occurred, and have not gotten a response.  So, as I requested in my original complaint I wanted this fixed/replaced to my satisfaction and it hasn't happened.  I don't understand how hard it is to deliver a $2600+ piece of furniture without damaging it.  These people should treat things as though they own them during delivery.
Regards,
[redacted]

Thank you for the opportunity to respond to [redacted]
complaint.  Our records show on 7/29/14, [redacted] purchased a [redacted]...

microwave with a (limited 1-year
manufacturer warranty) which does not cover installation.  [redacted]
declined to purchase any additional RSA coverage on his OTR microwave.  The
OTR microwave was delivered and installed on 7/31/14.
 
Our records show [redacted] has been contacted and Conn’s has
agreed to reinstall her microwave as a gesture of goodwill. We show the
microwave was re-installed on 5/31/15
and [redacted] signed her delivery/installation receipt acknowledging the microwave
was reinstalled in good order.
 
Although we are unable to honor [redacted] request to exchange
her microwave; we have completed the reinstallation as a courtesy. 
 
If we have be of further assistance [redacted] may contact us at
[redacted].
 
We have included a copy of [redacted]'s signed
delivery/installation receipt in our response.
 
 
Kind regards,
 
Jana [redacted]

In our previous response, we
provided information regarding [redacted] last service call with Conn’s. [redacted]
has not provided any additional information regarding his washer which has been
repaired. We have no records that [redacted] has contacted us regarding any
further issues he is experiencing with his washer since repairs were completed
on 8/12/15. If [redacted] is in need of any further service, he may contact
our Service Department to schedule an appointment.
 
If we may be of further assistance,
[redacted] may contact Customer Service at 1-877-358-1252.
 
Kind regards,
 
Dyeisha W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Once again, Conn refuses to address my points of contention.  It isn't  reasonable to have a delivery two weeks early, nor to receive four deliveries instead of one, and to sit on the floor for two weeks because of their actions.  Not too mention the unreasonable number of phone calls to and from this highly unorganized company with poor customer service. I have not been compensated appropriately. My time missed from work was due to their actions and or nonactions.
Regards,

Revdex.com: What Ms. [redacted] has written is not what I agreed to. I included an email of what I did agreed to. As far as the pick up goes I had a drs appointment and had no idea they were coming. I tried to call to set up a time but never got a response. Before they pick this couch set up I want my cashier's certified check. I do not trust this company. I want my check in my hand not the mail and not on any account. I do not want any credit with this company. I have been waiting over a yr. I am under drs orders and I dont need this stress. I want my refund. Once I recieve my cashier's certified  check I will attempt to set up a time to pick up. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mr. [redacted] has stated in the complaint: He contacted us regarding the top coming off his dryer and missing level legs but we have refused to fix the unit; and He is requesting to have the dryer repairs or an exchange.         Our investigation reveals that: Mr. [redacted]’s dryer was inspected by a service technician on 12/13/17 and he found the top and front panel was damaged; andWe have agreed to issue Mr. [redacted] an even exchange on his dryer.   Our records show on 12/7/17, Mr. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement Plan. Mr. [redacted]’s items were delivered and signed as received in good order on 12/9/17.   After further researching Mr. [redacted]’s complaint we found that later that same day, he contacted our delivery department stating his dryer was dented on the top right corner. Mr. [redacted] was advised that we would send a technician out to assess the reported damages. Our records show sent a certified 3rd party technician to assess Mr. [redacted]’s dryer on 12/13/17.  We were able to get an update from the service provider who stated that the top and front panel of the dryer showed signs of physical damage.   We have agreed to honor Mr. [redacted]’s request for an exchange on his dryer after reviewing the technician’s report. Mr. [redacted] may contact his nearest Conn’s location to initiate his approved exchange.   Conn’s value Mr. [redacted] as our customer and appreciates his for bringing this matter to our attention.     Sincerely, Conn’s Inc.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  We researched Mr. [redacted]’s complaint and found he has been in contact with our[redacted] manager (Frank) regarding the damage to his countertop.  Our records indicate...

Mr. [redacted]’s countertop was assessed and repairs were completed on9/29/15.  In regards to Mr. [redacted]’s dishwasher; an exchange request was submitted and approved on 10/02/15.  Mr. [redacted] may visit his nearest his Conn’s location to initiate his exchange and schedule delivery.  We sincerely apologize for any inconvenience Mr. [redacted] has experienced during this process.   If we may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted].Kind regards,Jana A[redacted]

I did understand the 29.$ and change was owed but the representative I spoke during closing of avvont spoke to manger to see if they could waive that fee and just close it out for me as a courtesy. Manager confirmed that it was ok to do that. I did receive calls and even an email. I do appreciate that they are going resolve this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on8/24/16, Mrs. [redacted] purchased a [redacted] high-efficiency top-load washer and top-load electric dryer with a 24-month Repair Service Agreement on both units.   Mrs. [redacted] was provided a copy of...

Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Mrs. [redacted] elected to have his washer and dryer delivered; which was completed on8/26/16.    After researching Mrs. [redacted]’s complaint we were unable to find a service call or service order or on file for Mrs. [redacted].  If service is needed Mrs. [redacted] may contact our service department at1-855-266-6349to schedule an appointment.  Once the unit(s) is assessed and we receive the technician’s service report we will be able to determine what further action is needed.  Therefore, at this time we are unable to honor Mrs. [redacted]’s request to return or exchange her appliances.    Please note Mrs. [redacted]’s 30-day time to return or exchange her washer and dryer with the required 15% restocking fee expired on9/26/16.   If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252   Kind regards,     Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. After further review we show a work order was created on 2/8/17 to have a technician assess Mrs. [redacted]’s washer at no additional cost. However; we show there was a system error when creating the service request which has caused a delay scheduling the appointment. We attempted to contact Mrs. [redacted] on 3/7/17 to schedule an appointment but were unsuccessful and left a voice message to return our call. Mrs. [redacted] is currently scheduled for the first available date of 3/13/17; once the technician assess the unit we can determine what further actions are required. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the service delay. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha Williams

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]s concerns. We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record.  As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com.    Ms. [redacted] has stated in his complaint: 1.     She contacted us for repairs on her refrigerator but the unit has still not been repaired; 2.     She is requesting compensation for food loss; and 3.     She is requesting an exchange.   Our investigation reveals that: Ms. [redacted] was scheduled to have parts installed on 3/26/18. Before the installation date, she contacted us regarding a separate issue and was informed the technician would re-assess the unit once he returns to install the parts;Ms. [redacted] has been provided a food loss claim form to fill out and submit for any covered reimbursement; andMs. [redacted]s refrigerator does not meet the qualifications for exchange at this time.     Our records show on 12/27/15, Ms. [redacted] purchased a [redacted] French Door Refrigerator and elected to purchase a 36-month Repair Service Agreement Plan.   We researched Ms. [redacted]s complaint and found that she contacted our service department on 3/6/18 stating that water is dripping from the dispenser and water is inside the door from the ice maker. A service appointment was scheduled for 3/9/18. During the inspection, the technician found parts were needed to complete the repairs.  Our records show Ms. [redacted] contacted us on 3/21/18 stating she received a message that her parts were in and also wanted to report that her refrigerator is not cooling. Ms. [redacted] was informed that her installation was scheduled for 3/26/18 and the technician would inspect the unit at that time to determine the issue. Ms. [redacted] requested that we send out additional parts for the new issue she is experiencing when the technician returns. However; she was informed that we would have to re-assess the unit to determine what additional parts may be required.   Our records show on 3/26/18, the technician returned Ms. [redacted]s residence to install the parts. The technician notated that additional parts were needed because the unit is not cooling. We show the parts have been ordered from the manufacturer. Once we received the parts, Ms. [redacted] will be contacted to schedule installation.   At this time Ms. [redacted]s refrigerator does not meet the qualification for an exchange. We will continue with any covered repair needs.   Conn’s values Ms. [redacted] as our customers and appreciates her for bringing his concerns to our attention.    Sincerely,   Customer Relations Conn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  We appreciate Mrs. [redacted] bringing her concerns to our attention.  We researched Mrs. [redacted]’s complaint and found her issue has been addressed and resolved.  Our records indicate an exchange was approved...

on 12/22/15 for Mrs. [redacted] to replace her washer.  We show Mrs. [redacted]’s exchange was initiated and her new washer was delivered and received on 12/28/15 in good order.  We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252Kind regards,Jana A[redacted]

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Address: 655 15th St NW # 315, Reading, Massachusetts, United States, 20005-5701

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