Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I'm not being provided those documents. Please email them to [redacted] or mail them to my home. My home address is [redacted].I'm not understanding why Im not owed a refund.  As stated in your response my payments went to a closed account. I feel that since Conn's could not handle the task of moving payment from one account to another sending me a refund would solve that issue. Per representatives with Conn's I was behind on my payments but I showed that my payments cleared my bank and was received by Conn's.  Thanks for your fast response.
Regards,
[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 9/11/15, Mr. [redacted] purchased a [redacted] King mattress and received two free [redacted] King/Twin XL box springs with his qualified purchased. Mr. [redacted] mattress and box springs were delivered and...

received in good order on9/12/15. Conn’s delivery team assembled the mattress and box springs on a bed frame previously owned by Mr. [redacted]; no frame was purchased with Conn’s. Mr. [redacted] contacted our service department on 2/6/16 stating the mattress is sinking in on one side. A service appointment was scheduled for 2/16/16; during the inspection the serviceman found the mattress had a ½’ body impression and no center support. Mr. [redacted] has been advised that his mattress does not meet the qualification for an exchange under the Terms and Conditions of the manufacturer warranty or FurnitureGard Plan purchased. As outlined in [redacted]’s warranty T & C’s; Queen and King size mattresses must have appropriate frame with center support. Sagging or body impression greater than 1 ½’ will only be covered if the mattress has been continuously supported by matching  or equivalent box springs and used with appropriate frame.   At this time we are unable to honor Mr. [redacted] request for an exchange; based on the serviceman’s report the mattress had a ½’ body impression with no center support. We suggest Mr. [redacted] make the appropriate adjustments on his bed frame to ensure the mattress and box springs or being used properly. Once the adjustments have been made, Mr. [redacted] may contact our service department to schedule an appointment if he continues to have any issues.    If we may be of further assistance, Mr. [redacted] may contact Customer Service at1-877-358-1252. Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our record show on 6/22/16, [redacted] purchased the [redacted] Reclining sofa and loveseat and elected to purchase a 36-month FurnitureGard Plan. [redacted] furniture was delivered and signed acknowledging the items were...

received in good order on 7/8/16. We confirmed with the sales representative and delivery team that the furniture [redacted] received is the same model she elected to purchase in the store. We have verified with our merchandiser as well as the manufacturer that different lighting may change the color variations in the product. However; this is not a manufacturer’s defect and does not warrant a return or exchange. We spoke to the store manager who stated he contacted [redacted] and offered to exchange the furniture for the model on the showroom floor at a discounted price since she stated that was her color preference however; she declined the offer. We have attached several photos (inside customer home, inside store and outside store) of the same furniture [redacted] purchased to provide an example of how different lighting may alter the appearance of the product. At this time we are unable to honor [redacted] request for a return or exchange; the furniture she received is the same model elected at the time of purchase. If we may be of further assistance, [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]Customer Relations

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Mr. [redacted] has stated in the complaint: 1)      That he contacted us for service and had been given the runaround regarding the repairs; and 2)      he is requesting the unit to be repaired or exchanged.     Our investigation reveals that: 1)      We have remained in contact with Mr. [redacted] regarding his service repairs; and 2)       Mr. [redacted]’s refrigerator has been successfully repaired.     Our records show on 6/4/16, Mr. [redacted] purchased an [redacted] door refrigerator and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Mr. [redacted]’s complaint and found that he contacted our service department on 5/29/17, stating his refrigerator was not cooling or freezing. A service appointment was scheduled for 5/30/17.  During the inspection, the technician found a new compressor, PCB main board, and drier ASM were needed to complete the repairs. Our records show that we received the parts on 6/9/17.  However; one of the parts were incorrect, and we had to re-order the correct part.  Once all of the parts were available Mr. [redacted]’s repair was scheduled for 6/14/17.  We have confirmed Mr. [redacted]’s refrigerator was successfully repaired on 6/14/17.   We sincerely apologize for any inconvenience Mr. [redacted] may have experienced as during this process.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Revdex.com:
This letter is to inform you that Conn's Appliance, Inc. has "NOT" carried out anything to my satisfaction to the resolution it proposed for my complaint, filed on 10/18/2016 and assigned ID [redacted]. I am still stuck with a broken washing machine along with a balance they...

want me to continue to pay and all Conn's offered me for all my days missed from work, hassle of not being able to use my purchase is a $50 gift card. All the while my washing machine is useless & unserviceable. I continue to call them with my complaint and all I get is "I am sorry but we can't help you, all we can do is continue to send someone out to keep fixing your broken goods".
Regards,[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 11/23/12, Mr. [redacted] purchased a 55” [redacted] TV and elected to purchase a 24-month Repair Service Agreement with Accidental Damage which was financed through [redacted]. At the time of...

purchase Mr. [redacted] signed his contract with [redacted] acknowledging he was aware of the purchase and agreed to their terms. We show on 1/13/15, Mr. [redacted] television was approved for an exchange and he elected a 55” [redacted] 4K [redacted] TV and purchased an additional 37-RSA with Accidental Damage Plan which was again financed through [redacted]. We researched Mr. [redacted]’s complaint but were unable to find that he has attempted to contact us regarding the cancellation of his warranty since his product was purchased. However; we show Mr. [redacted] did contacted us via social media on 7/8/16 stating he submitted a property insurance claim due to theft and wanted to check on the status. Mr. [redacted] was advised that his television was financed through [redacted] and not on a Conn’s Retail Installment Contract. Therefore, his television is not covered under Conn’s Property Insurance. Mr. [redacted] was made aware that the warranty he purchased only covers repairs or replacement of the product due to functioning failures however; theft is not covered. At this time we are unable to honor Mr. [redacted]’s request; his television wasfinanced through [redacted] and NOT on a Conn’s Retail Installment Contract which offers property insurance on the financed items. Mr. [redacted] may contact his home owner or renter’s insurance provider for further assistance. Mr. [redacted] may cancel his warranty at any time by completing and returning that attached cancellation request. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind Regards,Dyeisha [redacted]Customer Relations

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted] concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Mr. [redacted] has stated in the complaint: 1)      He contacted us for service on his range and was advised that we could not repair due to incorrect model number; 2)      He has contacted us several times but has not received a call back; and 3)      He is requesting that we repair his range.     Our investigation reveals that: 1)      Mr. [redacted] received the incorrect range at the time of delivery; 2)      We attempted to contact Mr. [redacted] but was unsuccessful and left and voice message to return our call; and 3)      We have agreed to issue an exchange on the range up to the original amount paid.     Our records show on 11/29/15, Mr. [redacted] purchased a [redacted] electric range and elected to purchase a 24-month Repair Service Agreement Plan.   We researched Mr. [redacted] complaint and found that he contacted our service department on 4/12/17 stating that the temperature on his range is not regulating. A service appointment was scheduled for 4/26/17 as requested. During the inspection, the technician found the model number on Mr. [redacted] range does not match the model number in our system.   After further review of Mr. [redacted] complaint, we were able to confirm that the incorrect range was originally delivered. Due to the inconvenience, we have agreed to issue an exchange on Mr. [redacted] refrigerator up to the original amount paid. Mr. [redacted] may visit his nearest Conn’s to initiate the approved exchange.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing this matter to our attention.

Thank you for the
opportunity to respond to Mrs. [redacted]’s complaint. Our records show on
6/18/15, Mrs. [redacted] purchased the [redacted] Reclining living room
furniture which consists of three pieces (sofa, loveseat and recliner) and
elected to purchase a 48-month FurnitureGard Plan....

Mrs. [redacted]’s furniture
was delivered and received in good order on 6/19/15.
We researched Mrs. [redacted]’s complaint and found
she contacted our service department on 7/1/15 stating the seams were coming
apart on her rocker recliner. A serviced appointment was scheduled for 7/8/15;
during the inspection the serviceman found the seam coming undone on the seat
cushion. A new seat cushion was ordered through the manufacturer however; there
was a delay receiving the part from the manufacturer. Prior to receiving the
part, the serviceman returned to Mrs. [redacted]’s residence on 9/9/15 and was
able to hand sew the seams as a temporary repair until parts became available.
Mrs. [redacted] contacted our service department again on 9/14/15 stating the seams
were coming apart again and losing support. A service appointment was scheduled
on 9/18/15; during the assessment the serviceman found the previous stitching
coming undone. Mrs. [redacted] was advised that once the seat cushions arrive
from her prior service order; the serviceman would return to install the new
part. Our records show on 9/30/15; the serviceman return to Mrs. [redacted]’s
residence and installed the new seat cushion. The serviceman also notated after
installing the part he found the footrest bent and placed an order for a new
mechanism. Once we received the part from the manufacturer Mrs. [redacted] will
be contacted to schedule installation.
Due to the time taken to obtain the parts needed
to repair Mrs. [redacted] recliners Conn’s has agreed to exchange them for a new
set.  Mrs. [redacted] may contact her
nearest Conn’s to schedule delivery.  We
sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result
of the delay.
If we may be of further assistance, Mrs.
[redacted] may contact Customer Service at [redacted].
 
Kind regards,
 
Dyeisha W[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)       her furniture has not been repaired promptly; and 2)       she wants to have her furniture replaced.   Our investigation reveals that:               1)       Ms. [redacted]’s furniture has been repaired; however additional parts were ordered to complete her repair. 2)       Ms. [redacted]’s furniture is being repaired under the Terms and Conditions of her warranty coverage.   Thank you for the opportunity to respond Ms. [redacted]’s complaint.  Our record show 2/07/17, Ms. [redacted] applied for Conn’s YesMoney; due to the credit criteria, the application was declined.  Ms. [redacted]‘s elected to purchase through Acceptance Now..  Although, Conn’s does not have access to Ms. [redacted]’s account with Acceptance Now we were able to confirm that she purchased a Corinthian Flick furniture set which consisted of three pieces that all came with a limited 1-year manufacturer’s warranty.  Ms. [redacted]’s furniture was delivered on 2/09/17 as requested. Ms. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase.  Our Return & Exchange Policy states: No Returns/Exchanges on – (1) furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect (5) Any item purchased under a third party lease and/or rent-to-own plan, except for manufacturer's defects.  If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. After researching Ms. [redacted]’s complaint, we found that she contacted us on 5/18/17 stating the RSF recliner had a metal bar sticking out and the backrest cushion flat.  Ms. [redacted] indicated that the LSF recliner handle mechanism cable was loose.  A service call was scheduled according to the warranty coverage with a certified service provider.  During the inspection the serviceman the RSF recliner leg-rest compressed and he could feel the wooden frame on the backrest.  The serviceman ordered padding (polyfill) to correct the concerns.  He also inspected the LSF recliner and found the seat padding compressed and a broken cable at the pull handle.  The serviceman was able to repair the cable by replacing with a part from the truck stock.  He also added padding (polyfill) to correct the issues with the seat padding.  The certified craftsman advised us that this should correct all the concerns that were found.  We show additional parts have been ordered to complete Ms. [redacted]’s repairs.  Once the parts are approved, a service representative will contact Ms. [redacted] regarding the time frame on the parts arrival. At this time we are unable to honor Ms. [redacted]’s request.  Ms. [redacted]’s furniture is being repaired under the Terms of her warranty coverage. Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you again for the opportunity to respond to Ms. [redacted]' concerns regarding her accounts.  We will mail a copy of Ms. [redacted]' payment histories to the address provided.  The payments have been moved from the closed account to the open accounts; therefore an overpayment has not been processed.

At this time we are unable to honor Ms. [redacted]’s request to receive a refund check. Ms. [redacted] has been advised that she since she no longer has the card used at the time of purchase, she can dispute the amount with her bank and we will process the refund directly to her bank account.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  This complaint was not satisfactorily resolved as they stated I made my payment and they made a mistake in the number on their side - or did they do this on purpose to force me to pay the interest.  They admitted making an error in transcribing the number and they stated the original payment was made in advance of the due date so it was their fault the payment was late. The no interest balance should be reinstated.Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at   www.conns.com.  Ms. [redacted] has stated in the complaint: 1.        This is her third time contacting us regarding repairs on her refrigerator, but the unit is still not working; 2.        She was told if the problem occurred again we would replace the unit; and 3.        She is requesting an exchange.     Our investigation reveals that: 1.        We have serviced Ms. [redacted]’s refrigerator by the warranty, however; she is refusing further service repairs. 2.        Ms. [redacted] has been informed that an exchange may be approved if we are unable to repair the product after three service attempts for the same component with a 12-month period. 3.        Ms. [redacted]’s refrigerator does not meet the qualification for an exchange as listed under the terms and conditions.   Our records show on 5/15/14, Ms. [redacted] purchased an ** French door refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. We researched Ms. [redacted]’s service history and found that she first contacted us for repairs on 6/23/15 stating the control panel is melting in her refrigerator. A service appointment was scheduled for 6/25/15. During the inspection, the technician found a new cover assembly board was needed for repair. Our records show we received the part and Ms. [redacted] was scheduled for installation on 7/7/15. The technician reported he installed the new cover and unit was functioning properly. We show Ms. [redacted] contacted service again on 11/08/16 stating the control panel was overheating.  A service appointment was scheduled for 11/8/16. The technician found the cover assembly board needed to be replaced to complete repairs. Once we received the parts, Ms. [redacted] was scheduled for installation on 11/26/16. The technician notated that he replaced the cover display board and the unit was functioning properly. Our records show Ms. [redacted]’s last service call was received on 8/16/17 stating the freezer is not freezing and the digital panel is overheating. A service appointment was scheduled for 8/19/17. During the inspection, the technician found two parts were needed to complete the repairs. Once we received the parts from the manufacturer, Ms. [redacted] was contacted on 8/24/17 to scheduled installation. However; Ms. [redacted] refused further repairs needs and stated she only wanted an exchange. Ms. [redacted] was informed that her refrigerator does not meet the qualification for an exchange and we would have to continue with repairs. We attempted to contact Ms. [redacted] on 8/26/17 to schedule installation, but she again refused further service repairs. Although we are unable to honor Ms. [redacted]’s request for an exchange, we will continue with any covered repair needs as listed under the terms and Condition of the Repair Service Agreement Plan.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.   Sincerely, Conn’s Inc.

Thank you for the opportunity to
respond to Mrs. [redacted] complaint. Our records show on 6/23/14, Mr. [redacted]
purchased a [redacted] High Efficiency washer and dryer and elected to...

purchase a
48-month Repair Service Agreement Plan.
We researched Mrs. [redacted] complaint
and found she first contacted our service department on 6/24/15 stating the
washer is loud, shaking and displays an error code when it’s on the spin cycle.
Mr. [redacted] was contacted on 6/26/15 to schedule a service appointment however;
during the conve[redacted]tion he informed the service representative that the unit
was working and no longer needed service therefore the service order was
cancelled. We show a second service call was received on 8/3/15, stating the
washer is unbalanced. A service appointment was scheduled for 8/5/15; during
inspection the technician found the washer was not balanced properly and parts
were needed to complete repairs. After reviewing the technician’s findings it
was determined the washer was uneconomical to repair therefore; Conn’s agreed
to exchange the washer under the Terms and Conditions of the Repair Service
Agreement.  Mr. [redacted] was contacted on 8/6/15
and made aware that he could visit his local Conn’s to initiate the exchange.
At this time we are unable to honor
Mrs. [redacted] request to receive a full refund for the [redacted] Plan. As listed under
the Terms and Conditions of the [redacted]
Kind regards,
Dyeisha [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]' concerns regarding accounts [redacted] and [redacted].  We have attached a copy of the payment histories for each account.  The insurance credit was applied to account [redacted] on January 8, 2016.  Ms. [redacted] also received a credit to each account for the delivery charge in the amount of $139.99.  These credits add up to the $279.98 that was agreed upon. Conn's values Ms. [redacted] as a customer and appreciates her for brining her concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 9/24/16, Mr. [redacted] purchased a 78” [redacted] 4K Curved TV and elected to purchase a 49-month Repair Service Agreement with Accidental Damage Coverage. Mr. [redacted] elected pick up his television from Conn’s...

warehouse in Houston, TX on 9/24/16and signed his pickup slip acknowledging he received the item in good order. As listed on the signed pickup slip: “Please thoroughly inspect all merchandise prior to loading. An exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store”. We are unable to determine when or how damages may occur once the product leaves the warehouse/store. We researched Mrs. [redacted]’s complaint and found she contacted the service department on 10/1/16 (7 days after purchase) stating the television screen has a long line inside. A service appointment was scheduled for 10/4/16; during the inspection the technician found a new panel is needed to complete repairs. We show the technician ordered a new panel from the manufacturer which is scheduled to arrive on 10/12/16. Once we receive the part, Mrs. [redacted] will be contacted to schedule a date for installation. Although Mr. [redacted]’s television does not meet the qualifications for an exchange, we will continue with any necessary repairs that are covered under the T&C’s.   If we may be of further assistance, Mr. or Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha W[redacted]

Thank you for the opportunity to respond to Ms. Nokes’ concerns regarding account [redacted]4631.  Ms. Nokes stated she was told she would not be charged interest on her account.  She believes the interest should be removed.   According to our records, Ms. Nokes signed a 32-month retail...

installment contract on May 8, 2015.  She agreed to have her minimum monthly payment due on the 19th of each month.    Ms. Nokes account is an interest bearing account.  There were no promotional offers added to the account that would make it interest free. We have included a copy of Ms. Nokes’ signed retail installment contract and payment history for her records.   Conn’s respectfully disagrees that the interest should be removed from Ms. Nokes’ account, as it is a regular installment contract that includes interest.   Conn’s values Ms. Nokes as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Ms. [redacted]’ concerns regarding account [redacted]. Ms. [redacted] stated a payment was processed on her account in error.  She would like the payment refunded as well as NSF fees that were assessed by her financial institution.    A refund in...

the amount of $208.21 was processed on April 24, 2017.  Additionally, we have sent Ms. [redacted] a refund for the NSF fees she incurred in the amount of $166.00.  We ask that Ms. [redacted] please allow 7-10 business days for processing.   Conn’s values Ms. [redacted] as a customer and apologizes for any inconvenience she experienced due to this matter.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 7/20/14, Mr. [redacted] purchased a 65” [redacted] TV and elected to purchase a 37-month Repair Service Agreement with Accidental Damage Coverage. We researched Mr. [redacted]’s complaint and found that he was...

approved for an exchange on 1/18/17 under the Terms and Conditions of the RSA w/Accidental Damage Plan. Mr. [redacted] has been approved to re-select a new television for up to $1699.99 which is the original amount paid. Mr. [redacted] may visit his nearest Conn’s to initiate his approved exchange. We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Dyeisha W[redacted]

Conn's respectfully disagrees that we have not attempted to resolve this matter.  We corrected the contract error and emailed Ms. [redacted] the new contract.  We made several attempts to contact her to answer any questions or concerns she may have regarding the new contract; however, we were unable to reach her.  The new retail installment contract that was emailed to Ms. [redacted] is now void due to not being returned within a 30-day time frame.