Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I'm not being provided those documents. Please email them to [redacted] or mail them to my home. My home address is [redacted].I'm not understanding why Im not owed a refund.  As stated in your response my payments went to a closed account. I feel that since Conn's could not handle the task of moving payment from one account to another sending me a refund would solve that issue. Per representatives with Conn's I was behind on my payments but I showed that my payments cleared my bank and was received by Conn's.  Thanks for your fast response.
Regards,
[redacted]

Revdex.com:
This letter is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/8/2015 3:26:11 PM and assigned ID [redacted].
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 3/07/17, Mrs. [redacted] purchased a 55” [redacted] Curved TV and elected to purchase a 25-month Repair Service Agreement with Accidental Damage Coverage. We show Mrs. [redacted]’s television was delivered in good order...

on 3/25/17; the unit was unpackaged, plugged in and inspected for damages at the time of delivery and no issues were reported. Mrs. [redacted] did not elect to purchase Conn’s installation service therefore; the unit was placed in a secured location to be installed by someone other than Conn’s. After further review of Mrs. [redacted]’s complaint, we show she contacted our warehouse after delivery was completed stating that the unit appeared distorted and provided photos of the damaged television. However; after reviewing the photos taken with the unit turned on at the time of delivery and the photos provided by Mrs. [redacted], we were able to confirm that there were no damages to the unit at the time of delivery. Mrs. [redacted] was informed that she would need to contact our service department to setup an appointment. Our record show, Mrs. [redacted] is currently scheduled to have a technician assess her unit on 4/7/17. Once we receive the technician’s report, we can determine what further actions are required. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have worked with [redacted] in regards to the return and while they approve it - CONNS continues to fail to do what needs to be done on their end to resolve the situation.  They will not work with me at all due to complaints and the threat of Legal representation.  The call me every three hours harassing me looking for payment.
This company needs to be investigated.  Their 'business' practices are horendous!
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The couches were both damaged further by your service technician when he hastily, forced the zipper on the cushion causing the zipper to get caught in the stuffing & as a result the case does not close. This is not a warranty or defect as our warranty describes, it is damaged caused by your warranty station & therefore not categorized as a warranty issue. I come home daily & have to pick up white stuffing from all over my living room, get on my back, go under the couch, & stuff it back in. The springs I understand your position with regard to the warranty even though I am disgusted with the quality of these couches. They protrude to the point of being painful when lying on them. I've never paid 4 figures for a product that is an absolute lemon of craftsmanship. I have faithfully paid you folks on time & know what good companies do. Despite what you have in writing on the contractual warranty if you sell the customer a piece of junk you replace it because you take pride in your work & want your customer to be proud of doing business with you. Its intrinsic & a best practice, unspoken policy in all companies I've run to get my customer happy within reason. Right now I have 2 pieces of furniture in my home that I cant even use, We use blankets on the floor. Your timeline to repair what your tech destroyed is not reasonable. Thank you for your reply, I hope to get this issue behind me.    
Regards,
[redacted]
  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] Sent: Friday, July 03, 2015 8:26 AM To: drteam Subject: [redacted] Corpus Christi TX 78413 Re: ID # [redacted]- Conns Appliance, Inc.Hello, received your message, but could not figure out how to respond!  We have not heard back from Conn's, in spite of their message to you about the goodwill gesture - we do not anticipate hearing from them, they are so disorganized that it's likely we will hear back next year or something - they seem quite shady in their practices.We attribute the resolution of this issue to your intervention, we are very grateful for your very prompt attention to our concerns, and the business practices of this company.  We certainly would have replied, if we could figure out how to do it!  hoping this message finds you, thank you so much for your help with this,Mr. and Mrs. [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)       her furniture has not been repaired promptly; and 2)       she wants to have her furniture replaced.   Our investigation reveals that:               1)       Ms. [redacted]’s furniture has been repaired; however additional parts were ordered to complete her repair. 2)       Ms. [redacted]’s furniture is being repaired under the Terms and Conditions of her warranty coverage.   Thank you for the opportunity to respond Ms. [redacted]’s complaint.  Our record show 2/07/17, Ms. [redacted] applied for Conn’s YesMoney; due to the credit criteria, the application was declined.  Ms. [redacted]‘s elected to purchase through Acceptance Now..  Although, Conn’s does not have access to Ms. [redacted]’s account with Acceptance Now we were able to confirm that she purchased a Corinthian Flick furniture set which consisted of three pieces that all came with a limited 1-year manufacturer’s warranty.  Ms. [redacted]’s furniture was delivered on 2/09/17 as requested. Ms. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase.  Our Return & Exchange Policy states: No Returns/Exchanges on – (1) furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect (5) Any item purchased under a third party lease and/or rent-to-own plan, except for manufacturer's defects.  If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. After researching Ms. [redacted]’s complaint, we found that she contacted us on 5/18/17 stating the RSF recliner had a metal bar sticking out and the backrest cushion flat.  Ms. [redacted] indicated that the LSF recliner handle mechanism cable was loose.  A service call was scheduled according to the warranty coverage with a certified service provider.  During the inspection the serviceman the RSF recliner leg-rest compressed and he could feel the wooden frame on the backrest.  The serviceman ordered padding (polyfill) to correct the concerns.  He also inspected the LSF recliner and found the seat padding compressed and a broken cable at the pull handle.  The serviceman was able to repair the cable by replacing with a part from the truck stock.  He also added padding (polyfill) to correct the issues with the seat padding.  The certified craftsman advised us that this should correct all the concerns that were found.  We show additional parts have been ordered to complete Ms. [redacted]’s repairs.  Once the parts are approved, a service representative will contact Ms. [redacted] regarding the time frame on the parts arrival. At this time we are unable to honor Ms. [redacted]’s request.  Ms. [redacted]’s furniture is being repaired under the Terms of her warranty coverage. Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to [redacted]’ concerns regarding account [redacted]. Ms. [redacted] stated she would like a payoff per item listed on her account.   According to our records, Ms. [redacted] signed a 32-month retail installment contract on July 9, 2016. That contract included the...

remaining balance from account [redacted].    Conn’s is unable to give Ms. [redacted] a payoff quote by item listed.  The contract is for the entire balance of the account and payoff quotes per item are not available.  We have included a copy of Ms. [redacted] signed retail installment contract and payment history for her records.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 11/23/12, Mr. [redacted] purchased a 55” [redacted] TV and elected to purchase a 24-month Repair Service Agreement with Accidental Damage which was financed through [redacted]. At the time of...

purchase Mr. [redacted] signed his contract with [redacted] acknowledging he was aware of the purchase and agreed to their terms. We show on 1/13/15, Mr. [redacted] television was approved for an exchange and he elected a 55” [redacted] 4K [redacted] TV and purchased an additional 37-RSA with Accidental Damage Plan which was again financed through [redacted]. We researched Mr. [redacted]’s complaint but were unable to find that he has attempted to contact us regarding the cancellation of his warranty since his product was purchased. However; we show Mr. [redacted] did contacted us via social media on 7/8/16 stating he submitted a property insurance claim due to theft and wanted to check on the status. Mr. [redacted] was advised that his television was financed through [redacted] and not on a Conn’s Retail Installment Contract. Therefore, his television is not covered under Conn’s Property Insurance. Mr. [redacted] was made aware that the warranty he purchased only covers repairs or replacement of the product due to functioning failures however; theft is not covered. At this time we are unable to honor Mr. [redacted]’s request; his television wasfinanced through [redacted] and NOT on a Conn’s Retail Installment Contract which offers property insurance on the financed items. Mr. [redacted] may contact his home owner or renter’s insurance provider for further assistance. Mr. [redacted] may cancel his warranty at any time by completing and returning that attached cancellation request. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind Regards,Dyeisha [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
When we received our washer and dryer, the breaker was not the problem.  The Conn's delivery man didn't know how to properly set it up.  The cord was backwards and he was not able to set it up right.  Pretty much he didn't know what he was doing.  Hopefully Conn's will train their delivery men better and make sure they know what they are doing before they send them to homes.  I know customers would greatly appreciate that.   Before he left, he had me sign NOT that everything was done right because it wasn't.  Instead I signed saying that the washer and dryer were delivered and that he had come.  About two hours later, we paid for someone to come to our house to install our dryer since the Conn's guy told us that there were breaker problems.  The man that came said there was no breaker issues and had the dryer set up in no time flat.  He said that it looked like whoever was trying to install it earlier didn't know what they were doing.  Since you say that you have this picture of the dryer with the door closed and looking good (even though it's not installed right in the picture), I would like to see that picture please.  We didn't do anything to that dryer.  We spend extra money on an "extended warranty" which is a joke.  Apparently, the Conn's products aren't very reliable and don't last very long because we just got this in March of this year.    We always take care of our things and we didn't do this.  I know I sound like a  broken record, but I guess I need to and maybe people will understand. The dryer door doesn't seal when it's closed.  Lint blows out of the door and onto the floor.  The dryer is right next to the water heater, which is a fire hazard.  This is our first time buying anything at Conn's and definitely our last.  I shouldn't have to pay out of pocket for something like this to be fixed when I have an extended warranty.  After having a Conn's delivery man come to my house and not know how to install a dryer properly, why would I want to pay out of pocket to have one of Conn's repairmen come to fix the dryer?  It wouldn't be fixed correctly anyway.  You guys are a joke.  You definitely live up to your name, Conn's.  Please send me this picture you're talking about and please make sure your Conn's service men are properly trained.

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to [redacted] complaint. Our
records show on 5/02/15, [redacted] purchased a [redacted] that came with a limited 1-year manufacturer
warranty. [redacted] declined to purchase ANY additional RSA
coverage through Conn's for his dishwasher. [redacted] signed
invoice indicates at the time of purchase he was provided a copy of Conn's
Return and Exchange Policy which states: A consumer has 30-days from the
date of purchase to return or exchange (electronics and appliances) with a
required 15% restocking fee. [redacted] elected to have his
dishwasher delivered and installed; which was completed on 5/04/15. [redacted] signed
his delivery receipt acknowledging his dishwasher was delivered and
received in good order and that he thoroughly inspected his merchandise for
damages for an exchange or price concession would not be authorized for
damages discovered after the delivery.
We
researched [redacted] complaint we found he contacted us on 6/01/15; stating the middle sprayer
was breaking apart. He was then advised the merchandise was no longer
in our Return and Exchange Policy of 30-days with the required 15% restocking
fee due to broken sprayer which was not noted prior to use.
We
have forwarded [redacted] request to the manufacturer to address this
matter under the manufacturer warranty guidelines
If
we may be of further assistance, [redacted] may contact our Customer
Service department at [redacted]
Kind
regards,
Jana
A[redacted]
7/31/

In our previous response, we
provided information regarding [redacted] last service call with Conn’s. [redacted]
has not provided any additional information regarding his washer which has been
repaired. We have no records that [redacted] has contacted us regarding any
further issues he is experiencing with his washer since repairs were completed
on 8/12/15. If [redacted] is in need of any further service, he may contact
our Service Department to schedule an appointment.
 
If we may be of further assistance,
[redacted] may contact Customer Service at 1-877-358-1252.
 
Kind regards,
 
Dyeisha W[redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint. We reviewed Mr. [redacted] complaint and found that his issue has been addressed. Our records show Conn’s approved an exchange and Mr. [redacted] was delivered a new console on 1/15/17 at no additional cost. We sincerely...

apologize for any inconvenience Mr. [redacted] experienced during this process. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond
to [redacted] complaint. Our records show on 4/18/15, [redacted] purchased
an [redacted] Notebook and a [redacted] Vacuum and elected to pickup her items
from our Conn’s location in [redacted], TX. 
Conn’s Return and Exchange policy was provided to...

[redacted] at the
time of purchase.
 
We reviewed [redacted] concerns and
found the vacuum she purchased was sold as a new factory sealed model however;
she received the unit at a discounted price. We have confirmed with the store
manager that [redacted] dropped off her vacuum without an approved
authorization and refused to pay the 15% restocking fee.
 
We have confirmed the vacuum had not been
opened therefore, Conn’s has agreed to return the vacuum and waive the
restocking fee as a one-time courtesy.  We
ask that [redacted] please allow 3-5 business days for the credit to post to
her Conn’s account.
 
If we may be of further
assistance, [redacted] may contact Customer
Service at [redacted].
 
Kind regards,
 
Dyeisha W[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 7/20/14, Mr. [redacted] purchased a 65” [redacted] TV and elected to purchase a 37-month Repair Service Agreement with Accidental Damage Coverage. We researched Mr. [redacted]’s complaint and found that he was...

approved for an exchange on 1/18/17 under the Terms and Conditions of the RSA w/Accidental Damage Plan. Mr. [redacted] has been approved to re-select a new television for up to $1699.99 which is the original amount paid. Mr. [redacted] may visit his nearest Conn’s to initiate his approved exchange. We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Dyeisha W[redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns As stated in our previous response, on July 13, 2017 a check in the amount of $139.00 was mailed to the address provided by Ms. [redacted]. Conn's is in the process of verifying whether or not the check has been negotiated.  If the check has not been negotiated, Conn's will place a stop payment on the check and issue a new check.  We ask that Ms. [redacted] please allow 10-14 business days for processing.

Thank you for the opportunity to respond to Ms. [redacted]’ concerns regarding account [redacted]. Ms. [redacted] stated a payment was processed on her account in error.  She would like the payment refunded as well as NSF fees that were assessed by her financial institution.    A refund in...

the amount of $208.21 was processed on April 24, 2017.  Additionally, we have sent Ms. [redacted] a refund for the NSF fees she incurred in the amount of $166.00.  We ask that Ms. [redacted] please allow 7-10 business days for processing.   Conn’s values Ms. [redacted] as a customer and apologizes for any inconvenience she experienced due to this matter.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on6/10/16, Mr. [redacted] purchased the [redacted] sofa and loveseat and elected to purchase a 36-month FurnitureGard Plan. Mr. [redacted] signed his contract and invoice which list the description the products...

he agreed to purchase. We show on6/13/16, Mr. [redacted]’s items were delivered and signed as received in good order; no damaged were reported regarding the furniture. Prior to receiving Mr. [redacted]’s complaint, we have no records showing that he has contacted us regarding incorrect furniture received at the time of delivery.   We researched Mr. [redacted]’s service history and found that he contacted our service department on8/6/16stating the cushions were sinking in on the sofa and the wood is making a popping noise. A service appointment was scheduled for8/17/16however; no one was available during the service appointment, and Mr. [redacted] could not be reached therefore the order was canceled. We show Mr. [redacted] contacted service again11/11/16stating the loveseat cushion was sinking in. Mr. [redacted] was originally scheduled for11/22/16but re-scheduled for12/21/16. Before the appointment, Mr. [redacted] was contacted and made aware that the serviceman was injured on a previous job and would have to re-schedule. Our records show Mr. [redacted] is currently scheduled to have a serviceman assess his sofa and loveseat on 1-17-17 due to the cushions sinking on both units. Once the serviceman assesses the furniture, we can determine what further actions are required.   Although Mr. [redacted]’s furniture does not meet the qualification for an exchange at this time; we will continue with any covered repair needs.   We have attached supporting documents with our response.   If we may be of further assistance, Mr. [redacted] may contact us at1-877-325-1252.   Kind regards,   Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. We spoke to Mr. [redacted] regarding his exchange and scheduled a date to deliver his new unit. Our records Mr. [redacted] new microwave was delivered and signed acknowledging the item was received in good order on November 4, 2016. We sincerely apologize for any inconvenience Mr. and Mrs. [redacted] experienced during this process. If we may be of further assistance, Mr. or Mrs. [redacted] may contact us at 1-877-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Ms. Nokes’ concerns regarding account [redacted]4631.  Ms. Nokes stated she was told she would not be charged interest on her account.  She believes the interest should be removed.   According to our records, Ms. Nokes signed a 32-month retail...

installment contract on May 8, 2015.  She agreed to have her minimum monthly payment due on the 19th of each month.    Ms. Nokes account is an interest bearing account.  There were no promotional offers added to the account that would make it interest free. We have included a copy of Ms. Nokes’ signed retail installment contract and payment history for her records.   Conn’s respectfully disagrees that the interest should be removed from Ms. Nokes’ account, as it is a regular installment contract that includes interest.   Conn’s values Ms. Nokes as a customer and appreciates her for bringing her concerns to our attention.