Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I was told by the person I talked t on the phone that the $50.00 would come off my first payment which is why I paid the amount of $343.81.  It is minus the $50.00 as I was told to do.  My next payment will be for the full amount of $393.81 which is what I am supposed to pay per month from now on.  I don't appreciate them playing games with me.
Regards,
[redacted]

Thank you for
the opportunity to respond to Mr. [redacted] concerns regarding account
[redacted].  Mr. Wooten stated he would
like his 12-months same as cash offer reinstated. 
 
According to
our records, [redacted] signed a 30-month retail installment contract...

on
December 26, 2015.  That contract
included out 12-month no-interest financing promotion (“Cash-option”).
 
Per the terms
of [redacted] signed “Cash-option” Addendum page, the minimum monthly payments
of $52.86 are due by the 26th of each month during the “cash-option”
period.  If the required minimum monthly
payment is not paid within 10 days of each month’s due date, the “cash-option”
is void.  We have attached a copy of [redacted] signed “cash-option” addendum page for his records. 
 
Mr. [redacted] accrued
several late fees causing the “cash-option” to be void.  We are unable to reinstate Mr. [redacted] “cash-option”
due to payments not being made timely. 
We have also included a copy of Mr. [redacted] signed retail installment contract
and payment history for his records. 
 
We value Mr.
[redacted] as a customer and appreciate him for bringing his concerns to our
attention.  Thank you,Cheryle S[redacted]

Thank you for
the opportunity to respond to [redacted] concerns regarding account
#[redacted].  [redacted] stated he paid
off his account with Conn’s in September 2014; however the account is still
opened.
 
According to
our records, [redacted] requested a payoff...

quote on September 26, 2014.  The payoff quote [redacted] received
stated the payoff amount was $1613.67 and that payoff quote was good for ten
days from the date received.  Conn’s did
not receive the payment for the account until October 14, 2014.  Since the payment was received more than ten
days after the payoff quote was given, additional charges were assessed on the
account which left [redacted] with an outstanding balance.
 
As of June 22,
2015 the current payoff amount on the account is $84.13; however, as a one-time
offer and a goodwill gesture, we will concession the account the remaining
balance and close the account. 
 
[redacted]
will receive a close-out letter within 30-days of the account closing. 
 
We value [redacted] as a customer and appreciate him bringing his concerns to our
attention.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments. As previously stated Mr. [redacted]’s contacted us on11/03/15 and11/13/15 regarding one of his of the [redacted] phones requesting service. During the conversation on 11/3/15 Mr. [redacted] informed the Conn’s representative the phone was damaged; Mr. [redacted] was informed no accidental coverage was purchased through Conn’s to cover the physical damage and manufacturer warranty does not cover physical damages.Mr. [redacted] contacted us again on 11/13/15, requesting service stating it was the motherboard. Mr. [redacted] was informed that he would need to contact the manufacture regarding service needs under the terms of their warranty agreement. Mr. [redacted] was provided the number to [redacted] (800-726-7864) to contact them regarding any repair needed under the terms of their warranty agreement.   We have included a copy of Mr. [redacted]’s original invoice showing additional warranty coverage was not purchased.   Kind regards,     Kathryn [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted]. Mr. [redacted] stated he paid his account balance in full, but the account remains opened.   According to our records, Mr. [redacted] signed a 34-month promissory note and security agreement on February 21,...

2017.  He paid the account balance in full on March 20, 2017.  Due to a system issue, Mr. [redacted]’s account did not immediately close.  As of April 10, 2017, Mr. [redacted]’s account has been closed with no late fees or delinquent credit marks.   Mr. [redacted] will receive a close-out letter in the mail within 30-days of the account closing date.   Conn’s values Mr. [redacted] as a customer and apologizes for any inconvenience he experienced due to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  Hello I do not find that Conns appliance is telling the truth they contacted Michael [redacted] in the month of July and August to be exact I spoke with s lady supervisor at that time explained to her that Michael [redacted] and I were divorced explained  to the manager never to contact Michael [redacted] under no circumstance that he was no longer in my life Conns manager for the customer service said that she would remove the number she told me the reason she contacted the number it was associated with my address I asked her do you contact all person that have the same address as other people?? Weather or not if they gave him any information or no information , my request was not to contact any other number but mine they failed to use the DNC for the second time  Conns contacted  Michael [redacted] regarding my  account that's unexceptable , it's about following the integrity of the national DNC if it is requested to not contact that number under any circumstance they have fail to follow the process  regarding  the DNC the fines are astronomical so I am not happy with Conns Appliance they contacted a number that I Reqyested them not to contact . Please have them review there recording for July.. When I did  make a payment arrangement and I contacted them to let them know I was on std because I had been sick and had not worked . Please have them pull all recording associated with my number  for contact Best regards

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on November 8, 2016, Mr. [redacted] purchased a [redacted] French Door refrigerator and a [redacted] Gas Convention range which was scheduled for delivery on November 12, 2016. We show our delivery department contacted...

Mr. [redacted] on November 11, 2016 and informed him that the range was no longer available and that it was currently on back order from the manufacturer. Our records show on November 15, 2016, Mr. [redacted] went into his local Conn’s and re-selected a ** Gas range; all items were delivered and received in good order on November 16, 2016.   We sincerely apologize for any inconvenience Mr. [redacted] experienced during this process.   If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513.   Kind regards, Dyeisha [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11860916, and find that this resolution would be satisfactory to me.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  We researched Mrs. [redacted]’s complaint and found her issue has been addressed.  Our records show Mrs. [redacted] was contacted on 3/03/16 and a mutual agreement was reached; Conn’s agreed to exchange her...

furniture and Mrs. [redacted] was advised she would be responsible for the storage drawer.  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process.    If we may be of further assistance, Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252. Kind regards,  Jana [redacted]

Thank you for
the opportunity to respond to Mr. [redacted] concerns regarding accounts
[redacted] and [redacted].  Mr. [redacted]
stated he continues to receive collection calls after he makes a payment on his
accounts. 
 
According to
our records, Mr. [redacted] signed a...

retail installment contract on February 10,
2015 and agreed to the minimum monthly payment to be due on the 20th
of every month.  On February 12, 2015,
Mr. [redacted] signed another retail installment contract, also agreeing to the
minimum monthly payment to be due on the 20th of every month.
 
When the payment is late,
we begin call attempts as a reminder to ensure payments will be
made timely. It is a normal practice for our company to begin call attempts the
first day the payment is late. To prevent the calls Mr. [redacted] has the option to pay on-line, in his local Conn's store, by mail, or
over the phone if it is more convenient for him, before the due date.
Additionally, if Mr. [redacted] pay date has
changed, he may benefit from requesting a change of his due date each month.  We ask that Mr. [redacted] contact us if he
would find this beneficial.   Please
note, the account must be paid current before we can adjust the due date.
 
According to our records and
recorded calls, Mr. [redacted] began receiving call attempts on both of his
accounts beginning on June 21, 2015.  Mr.
[redacted] secured payments for both of his accounts on June 26, 2015 and has not
received additional call attempts since the payments were secured.
 
We value Mr. [redacted] as a
customer and appreciate him brining his concerns to our attention.  Thank you,Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolI do notve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at  www.conns.com.  Mr. [redacted] has stated in the complaint: 1.     That he contacted us for repairs on his new refrigerator but has not been able to get assistance regarding the repairs; and   2.     He is requesting either a concession or exchange.     Our investigation reveals that:   1.     We have been in contact with Mr. [redacted] regarding his service repairs; 2.     We have agreed to issue a 10% concession to his account.   Our records show on 9/1/17, Mr. [redacted] purchased a [redacted] refrigerator which comes with a 1-year limited manufacturer’s warranty. Mr. [redacted] did not elect to purchase additional coverage with Conn’s. We show Mr. [redacted] refrigerator was delivered and received in good order on 9/2/17. We researched Mr. [redacted]’s complaint and found that he contact our service department on 9/3/17 stating his refrigerator is not dispensing ice or water. A service appointment was scheduled for 9/5/17. During the inspection, the technician found a new case filter tank was needed. We show the technician order that part on 9/6/17 and it item was received on 9/11/17. Mr. [redacted] was contacted on 9/12/17 to schedule part installation and requested repairs on 9/15/17. The technician returned to Mr. [redacted]’s residence on 9/15/17 and installed the new case filter tank to complete the repairs. As a gesture of goodwill, Conn’s has agreed to offer Mr. [redacted] a 10% concession towards the refrigerator. We have submitted a request for the amount of $149.99 to be applied towards Mr. [redacted]’s account. We ask to please allow up to 10-15 business days for the credit to reflect on the account. Conn’s values Mr. [redacted] as a customer and appreciates him for bringing this matter to our attention. Sincerely, Conn’s Inc.

Thank you for the opportunity
to respond Mr. [redacted]’s complaint.  Our
records show on7/21/15,
...

Mr. [redacted]purchased a [redacted] dishwasher
with a 48-month Repair Service Agreement.  Mr. [redacted]’s signed invoice indicates
at the time of purchase he acknowledged he was provided a copy of the Repair
Service Agreement brochure and that he understood the coverage associated
with the covered product.  Once Mr. [redacted]’s
purchase was completed he was given a copy of his contract and a copy of
Conn’s Return & Exchange Policy which states:A consumer has 30-days from the
date of purchase to return or exchange (electronics and appliances) with a
required 15% restocking fee.  Mr. [redacted]elected to have his dishwasher
delivered; which was completed on7/26/15.
We researched Mr. [redacted]’s complaint and found his
original dishwasher was exchanged due to product failure within 72-hours; Mr. [redacted]’s new dishwasher was
delivered on8/04/15. 
After further review, we show Mr. [redacted]contacted us on 8/19/15; stating the dishwasher
was not drying the dishes.  A service call was scheduled; during the
inspection the technician found the unit was working up to the manufacturer
specifications and advised Mr. [redacted]he could use a rinse agent to help
with the drying performance.  Mr. [redacted]expressed his dissatisfaction and
requested to return the dishwasher.
 Mr. [redacted]has been informed on several
occasions if he is not satisfied with the performance of the dishwasher; he
may return/exchange the unit with the required 15% restocking fee. 
Based on the technician’s report Mr. [redacted]’s
dishwasher is up to the manufacturer specifications.  Although, Mr. [redacted]’s 30-day time frame to
return/exchange his dishwasher; Conn’s has agreed to extend him an additional
30-days (10/04/15)
to return or exchange his dishwasher with the required 15% restocking
fee.          
If
we may be of further assistance, Mr. [redacted]may contact our Customer Service
Department at [redacted].
  




 


Kind regards,
Jana A[redacted]

Thank you for the opportunity to respond to Ms. [redacted]’ concerns regarding account [redacted]7032.  Ms. [redacted] stated she overpaid her account and has not received her refund.   According to our records, Ms. [redacted] submitted a payment in the amount of $251.80 on January 1, 2017.  This...

overpaid the account by $251.80.  On January 13, 2017 that payment was moved to Ms. [redacted]’ opened account (account [redacted]7070).    Ms. [redacted] has requested that the overpayment amount be refunded to her instead of having it applied to her opened account.  We are in the process of reversing the payment on account [redacted]2070.  Once that payment has been reversed we will submit the request to have the overpayment amount refunded to Ms. [redacted]. We ask that Ms. [redacted] please allow up to 30 days for processing.   Conn’s values Ms. [redacted] as a customer and apologizes for any inconvenience she experienced due to this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Will be back in contact if there are issues with the delivery and or workmanship of the new unit.

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he overpaid his account and wants his refund expedited.    According to our records, Mr. [redacted] made a payment in the amount of $10,005.00 on December 12, 2016.  This...

overpaid his account by $3,729.22.  When an account has been overpaid, it takes approximately 30 business days for the refund to be generated.   On January 6, 2017, Mr. [redacted]’s refund was approved and the check was mailed to the address on file on January 9, 2017.  If Mr. [redacted] has not received his refund check he may contact our customer service department so we may track the check.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  After further review, Conn's has agreed to credit Ms. [redacted]'s account $139.79, honor the "cash-option" and close the account.  We ask that Ms. [redacted] please allow 10-14 business days for processing.Conn's values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
they (conns) did nothing it took me filing with the Revdex.com against [redacted] to get anything done thats when the presidents office of [redacted] got involded and the frig was put in for a replacement asap. conns is something too this day the $100. gift card promised for all the problems and such I have yet to receive. conns owes me an apology and I will not accept the way I was treated by there customer service and replacemetn dept.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  As well as I have stated in previous messages I do not want to buy a floor model that has been on for long periods of time! If you no longer carry that specific model and or you cannot order than I should get credit towards the next model available! Once again this is something that is not my fault as a customer! Advertisements should have been stated clearly!

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Mr. [redacted] stated in his complaint that: he had automatic payments scheduled on is account; he contacted customer service to see if the payment had posted; he was informed we are using a new payment system; at the direction of customer service, he scheduled another payment not knowing if the original payment posted; both payments posted so he placed a stop payment on one of the payments through is financial institution; Conn’s charged him a $30 NSF fee for placing a stop payment on one of the debits; and he would like the $30 NSF fee reversed.  Our investigation reveals that: Mr. [redacted] had automatic payments scheduled on is account; he contracted customer service to see if the payment had posted; he was informed that we were using a new payment system; we were unable to see the scheduled payment so Mr. [redacted] was instructed to schedule the payment; both payments posted to Mr. [redacted]’s account and he placed a stop payment on one of the payments through his financial institution; a $30 NSF fee was assessed on the account; and the $30 NSF fee has been reversed.  According to our records, Mr. [redacted] scheduled a payment in the amount of $386.49 to post to his account on April 20, 2017.  He scheduled an additional payment in the amount of $386.49 to post to the account on April 25, 2017.  Mr. [redacted] placed a stop payment through his financial institution for the payment that posted on April 25, 2017.  A $30 NSF fee was assessed on the account due to the stop payment.  On June 8, 2017 that fee was reversed.  We have included a copy of Mr. [redacted]’s payment history as verification that the NSF fee was reversed.   Conn’s values Mr. [redacted] as a customer and apologizes for any inconvenience he experienced due to this matter.