Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr. [redacted]’ concerns regarding accounts [redacted] and [redacted].  Mr. [redacted] stated he was supposed to have free delivery on his purchases and he would like the property insurance removed from his accounts.    According to our records, Mr....

[redacted] signed a 36-month promissory note and security agreement on November 2, 2016. This agreement created account [redacted] and included a promotional offer of 12-months no-interest financing (“cash-option”).  Mr. [redacted]’ account did not qualify for free delivery; however, as a gesture of goodwill, we have waived the delivery fee on account [redacted].    Additionally, Mr. [redacted] initiated an exchange on November 18, 2016.  This exchange closed account [redacted] and opened account [redacted].  Due to his being an exchange, Mr. [redacted] was not charged a delivery fee on account [redacted]; therefore, we are unable to honor his request for a $150.00 credit.   Mr. [redacted] also stated he is being charged property insurance on both of his accounts.  Due to this being a secured promissory note and security agreeemnt, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full.  In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present date. Mr. [redacted] signed the General information page and the Freedom to choose page regarding the insurance. Mr. [redacted] may fax a copy of his homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465.  We ask that he notate her Conn’s account number on the fax for faster processing.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.    Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint regarding a purchase made under [redacted].  Our records show on January 17, 2016, Mr. [redacted] filled out a Conn’s credit application; due to the credit criteria the application was declined.  Mr. [redacted]’ purchase was made...

through Acceptance Now.  Although, Conn’s does not have access to Mr. [redacted]’ account or credit application; we were able to confirm that he contact service onFebruary 2, 2016regarding his ** high-efficiency washer model ([redacted]).  During the call Mr. [redacted] indicated that the washer was leaking water.  A service call was scheduled; during the inspection the technician checked the operation system and found a loose connection at the valve.  The technician adjusted the clamps, he tested Mr. [redacted]’ washer and found the unit was working properly.    Prior to receiving Mrs. [redacted]’ complaint; we have no new service calls or orders on file since service was completed inFebruary 2016.  Mrs. [redacted] may contact Acceptance Now directly at337-991-0980with any questions or concerns regarding their policies.  At this time we are unable to honor Mrs. [redacted]’ request; Mr. [redacted]’ purchase was not financed through Conn’s.   We have included a copy of Mr. [redacted]’ invoice and completed service order on file in our response.     Kind regards,     Jana [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  On 2/01/17, Mrs. [redacted] was contacted, and we informed her that we schedule delivery to pick up her entertainment center on Monday 2/7/17.  Once the entertainment center has been returned; Mrs. [redacted] will receive a credit of $865.99 to her Conn’s account.  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she has experienced during this process.   If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’ concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mr. [redacted] has stated in the complaint: He contacted us for service on his television and was informed parts were needed but the unit still has not been repaired;He is requesting to return his television; andHe is requesting to have his account closed and be refunded for his payments.   Our investigation reveals that: We ordered the parts from the manufacturer but there has been a delay receiving the parts needed to complete the repair;Mr. [redacted] has exceeded the 30-day time frame to return his television; andWe are unable to honor Mr. [redacted]’ request to close his account and refund him for his payments.     Our records show on 10/20/17, Mr. [redacted] purchased a 55” [redacted] which comes with a 1-year limited manufacturer’s warranty. Mr. [redacted] declined to purchase any additional warranty coverage with Conn’s.   We researched Mr. [redacted]’ complaint and found that he contacted our service department on 1/16/18 stating that his television would not turn on. A service appointment was scheduled for 1/19/18. During the inspection the technician found parts were needed to complete the repairs. We attempted to locate the parts needed to repair the unit locally but were unsuccessful. Our records show we submitted a part order from the manufacturer however; there has been a delay receiving the parts. We have submitted a request to the manufacture for an exchange on Mr. [redacted]’ television due to the delay.   Although we have not received the approved exchange request from the manufacture, we have agreed to issue an exchange on Mr. [redacted]’ television in attempts to resolve this matter. Mr. [redacted] may visit his nearest Conn’s to initiate the approved exchange and reselect a new television for up to $499.99 which is the original amount he paid.   We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay   Conn’s value Mr. [redacted] as our customer and appreciates him for bringing this matter to our attention.   Sincerely, Conn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. After researching Mrs. [redacted]’s complaint we found her issue has been addressed directly with the district manager. We appreciate Mrs. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience she...

experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. As mentioned in our previous response Mrs. [redacted] was contacted on8/31/16by a representative at the corporate office to address her concerns but was unable to reach her on the number list in file. Mrs. [redacted] complaint regarding the store manager has been addressed by the district manager accordingly. We have submitted a $50.00 gift card to Mrs. [redacted] mailing address due to the inconvenience. If we may be of further assistance, Mrs. [redacted] may contact us at[redacted]. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This information provided by the business is inaccurate information and it shows a reflection of the same customer service that we have been dealing with the whole time. We have persistently been contacting the store manager, the delivery manager and corporate customer service and have had to constantly repeat our problem and frustration of our dishwasher and just as I mentioned the first thing was a damaged stove we received also, so you should be able to understand our frustration, not to mention the person who responded to this complaint obviously didn't read the full complaint. The inaccurate information starts when the second dishwasher was delivered it was not a NEW dishwasher it was used! it had water in the water line it had water in the inside of the dishwasher and it smelt like mol water on the inside also the blue plastic film wasn't on the front of the stainless steel both of the delivery drivers noticed this as well and I was refusing it and they called their manager at the delivery dept and told me to make sure and tell him everything and they gave me the phone that day August 4th 2015 when the 2nd USED dishwasher was delivered that was suppose to be new. I told him everything and he told me to keep it and he would handle it and have me a new one delivered by the weekend and that he was very sorry for all of our problems with our stove and dishwasher. Well we never heard back from him and that's when all of this mess started I called him back after a few days past and he wasn't there and I talked to Scott and he was going to call Brian and find out and get back with me and he never did so I called back and talked to Clark and Clark put me on hold and called Brian but he wouldn't answer so Clark apologized and me he would find out and he would get us that dishwasher out by that Thursday and that they would call us with a delivery time well guess what that never happened . So I called the 800 number on the Conns paper we had a filed a complaint and he told me they would be contacting me and guess what they never have! So I decided I was going to the store and that's when Markus the store manager said he was told we was taken care of and he told me he was going to take care of it and call me by Monday and he never called me back so I gave him till Friday and I went back to the store and he wasn't there and I talked to another manager who said he had to set up a service call and which was not what was suppose to be done. We received a 2nd USED dishwasher that doesn't work properly to dry our dishes and leaves a horrible odor on all of the dishes and thy are expecting us to pay NEW RETAIL price plus the EXTENDED warranty we purchased even after we contacted the manufacturer our self who clarified that the dishwasher had a defect with the drying option that they were working to correct and that the Jet Dry has nothing to with making the dishwasher dry the dishes! The tech came out and he basically laughed and said these dishwashers were most of his service calls and that we needed to use Jet Dry and he didn't even know about the dishwasher he wanted to know where our manual was. It was an absolute joke. SO then I went back to the store to see the store manager and Markus was there but he would refuse to come and talk to me and kept sending the salesman out to talk to us and the salesman was so embarrassed by the way we had been treated and had not been taken care of. I refused to leave the store until Markus, the manager came and talked to me himself and in the meantime I called corporate customer service and got a manger and she was just flabbergasted at the way I had been treated with the whole situation and spoke with Markus and then spoke back with me and they were suppose to be getting in touch with Markus's regional manager for him to call me in 3-5 days well this has been about 3 weeks and of course I haven't heard from anyone and everytime I speak to someone they say 3-5 days and you never hear from them so this is why I finally filed the Revdex.com complaint because with all of the almost 1600 Revdex.com complaints they seem to settle with their customers when they file a Revdex.com complaint in which it should never have to go that far they should take care of their customer before it gets that far especially being a brand new store in [redacted].I refuse to pay a 15% restocking fee when I have done everything correctly on my part. I have received a USED faulty dishwasher that they expect me to pay full new price for that doesn't properly work and I have persistently done everything on my part to get this taken care of and reported this problem the day it was delivered when both of the delivery guys were in my house and the same 2 guys came to my house both times!It is so sad that a company will take advantage of people like this and just refuse to make things right. My wife and I both are CUstomer Service managers and work with the public everyday just like I told Markus and this is not how you treat you customers especially a brand new store that just opened!We just want to come in and return this dishwasher and get a different brand that will work properly and dry the dishes and will not be penalized a 15% restocking fee for Conn's lacking of following through to get this taken care of in a timely manner and to be done dealing with this company!
Regards,[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Mr. [redacted]s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Mr. [redacted] stated in his complaint that: He paid his account balance in full, but the account did not close; and he would like the account closed. Our investigation reveals that: Mr. [redacted] paid his account balance in full on April 27, 2017; and the account is now closed. According to our records, Mr. [redacted] paid his account balance in full on April 27, 2017; however, due to a system issue his account did not close.    As of July 5, 2017 Mr. [redacted]s account is closed.  We have included a copy of his payment history as verification that the account is closed and no negative information was reported to the credit bureaus. Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.

Thank you for the opportunity to respond to Mrs. [redacted]t’s complaint. We researched Mrs. [redacted]t’s complaint and found on 6/30/16, she returned her refrigerator to Conn’s with the required 15% restocking fee and a credit of $1298.97 was applied to her [redacted] account.   We...

attempted to contact Mrs. [redacted]t on 7/6/16 to discuss her concerns but were unsuccessful. Mrs. [redacted]t complaint has be escalated to upper management to address this matter with all parties involved. We sincerely apologize for any inconvenience Mrs. [redacted]t experienced during this process. If we may be of further assistance, Mrs. [redacted]t may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The company Conns, Is still lying their as off. I stick by my original complain. The company failed to give me a signed contract and any signed paper agree to a 15 % restocking charge, I asked to take this TV back within the 30 day policy but the company said it would cost me $450.00 out of my pocket to return the TV, But the company never showed me any paperwork where I agreed to that charge. To this writing the company has finally given me a contract on 2/18/17. but there was no signed paper in that contract saying I agreed to a 15 % restocking charge if returned within the 30 day period. this company is a fraud, liars, and it's the Revdex.com 's requirement to inform the people about this company's fraud activities and business practices. I will only accept an unconditional allow of returning this TV and cancelling all contracts with this company.
Regards,
Jonathan [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]Sent: Wednesday, August 26, 2015 4:01 PM  My husband did not call, after a payment is due they call you everyday all day even if you make an arrangement they say "okay, we will make a note just know that they will continue to call you anyway." When the problem was in process they determined that I did tell them that I was paying in cash and that I did cancel the payment that's why they were going refund me a check. I did call back after missing a phone call and inquired about my refund on August 21, 2015 there was still no check in the mail so I asked if my payment would be late if I was waiting on the check they said yes, so I decided to cancel the refund and have them put it on my account, if I would have known that the process was going to be over a month long I would have placed it on my account along time ago, I think it would of been rediculous to receive a check just to turn around and give it right back, I needed that money as soon as it was overdrawn and I feel that they didn't care about my situation. I am glad that a payment history has been attached, we have been customers since 2013 and have made all of our payments.
Regards,

Thank you for the opportunity to respond Ms. [redacted]’s concerns regarding account [redacted]2930.  Ms. [redacted] stated she has not received her payment booklet.   According to our records, Ms. [redacted] signed a 36-month retail installment contract on November 20, 2016.  She agreed to have...

her minimum monthly payment due on the 20th of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Ms. [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due date.    Additionally, Ms. [redacted]’s payment booklet was mailed to the address on file within 7-10 business days of her purchase. We have mailed Ms. [redacted] a new payment booklet in the event she has misplaced the original one.   Ms. [redacted] also stated she should have had next day delivery.  According to our records, we attempted to deliver the products the next day; however, we were unable to reach Ms. [redacted]; therefore, her delivery was rescheduled.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at   www.conns.com.  Mr. [redacted] has stated in the complaint: 1.        He missed his original delivery but was guaranteed his delivery would be rescheduled for the next day but did not receive item; 2.        He wants his items immediately delivery; and 3.        He is requesting a refund for delivery and a gift card.     Our investigation reveals that: 1.        Mr. [redacted] was informed to contact our delivery department to reschedule his delivery. However; he did not contact delivery in time to schedule for the following day; 2.        Mr. [redacted]s items have been delivered as of 9/1/17; and 3.        We are unable to honor Mr. [redacted]s request to refund delivery, however; a $50 Conn’s gift card has been mailed due to the miscommunication.   Our records show on 8/19/17, Mr. [redacted] purchased a ** electric dryer and a 65” [redacted] 4K Curved TV. We researched Mr. [redacted]s complaint and found that his items were originally scheduled for delivery on 8/21/17. However; no one was available at the time of the scheduled delivery. Mr. [redacted] was advised to contacted delivery to reschedule his date. Our records show Mrs. [redacted] contacted delivery the following day 8/22/17 wanting to know what time their merchandise would be delivered. Mrs. [redacted] was informed that we did not have a delivery scheduled for today due to no one called back in to reschedule the date. Mrs. [redacted] was offered an alternate delivery date but did not want to schedule unless we could guarantee a time frame. Mrs. [redacted] was informed that we could not guarantee a time frame but was offered delivery for 8/23/17, 8/24/17 or 8/25/17.   Mrs. [redacted] requested to have a delivery for 8/26/17.  Due to the weather condition in Mr. [redacted]s area, we were unable to complete delivery on 8/26/17. Our records show as of 9/1/17, Mr. [redacted]s items were delivered and received in good order. At this time we are unable to honor Mr. [redacted]s request to refund his delivery. We made several attempts to delivery his merchandise promptly. However; due to the delay as a result of the weather condition, Mr. [redacted] has been mailed a $50 Conn’s gift card. Conn’s values Mr. [redacted] as a customer and appreciates her for bringing her concerns to our attention.   Sincerely, Conn’s Inc.

Thank you for the opportunity to respond to Mr. [redacted]’ complaint.  Our records show that on 2/16/14 Mr. [redacted] purchased a ** French door refrigerator with a 48-month Repair Service Agreement.  Mr. [redacted]’ received a copy of the Return and Exchange Policy at the time of...

purchase.  Our Return and Exchange Policy states A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties.  Mr. [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policy.  Mr. [redacted]’ appliances were delivered on 2/17/14 as promised.After further review we show that Mr. [redacted] first contacted us on 11/15/16 stating that the refrigerator had an error code.  Service was scheduled on 12/2/16 and parts were order on 12/6/16 to repair the refrigerator; on 1/5/17 the parts were installed and the repair service was completed.   On 1/23/17 Mr. [redacted] contacted us once more stating that the refrigeration was not cooling and service was scheduled for 1/26/17.  Upon inspection it was determined that this type of issue is to be handled by the manufacture. ** attempted to repair the product on 2/20/17, however, it could not be repaired. At this time Mr. [redacted] has been approved for a replacement; the new product as been selected and was delivered on 2/24/17If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Kristal [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 1/24/15, Mrs. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement. We researched Mrs. [redacted]’s service history and found that she contacted our service...

department on 1/9/17 stating her dryer is not drying. There was a delay scheduling Mrs. [redacted]’s initial appointment due to her service area. However; we were able to schedule an appointment with a 3rd party certified service technician for 1/20/17. During the inspection, the technician found the thermostats were burnt out and replaced them with new thermostats to complete the repair. We have no further records showing that Mrs. [redacted] has contacted our service department regarding any additional repair needs since the service was complete. At this time we are unable to honor Mrs. [redacted]’s request; based on the technician’s report the unit has been successfully repaired. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the service delay. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Conn sent. Sent someone to my house the person came out after he inspection on our furniture told me that our )furniture was cover under warranty due to his finding.
Regards,

Thank you for the opportunity to
respond to [redacted] complaint. Our records show on 3/3/15, [redacted]
purchased the [redacted] bedroom furniture which consists...

of three
pieces (headboard, footboard and rails) and elected to purchase a 48-month
FurnitureGard Plan on all pieces.
We researched [redacted] complaint
and found she contacted our service department on 7/1/15 stating her rails fell
apart. We show the service provider attempted to contact [redacted] on 7/3/15
to schedule an appointment but was unsuccessful and could not leave a voice
message on the primary contact number due to the mailbox was full however; they
were able to leave a voice message on an alternate number. We show the service
provider attempted to contact [redacted] again on 7/6/15 but was unsuccessful
and could not leave a voice message. [redacted] later contacted the service
department on 7/6/15 and was provided the first available service appointment
for 8/2/15 but she refused to schedule a date. [redacted] was advised that if a
sooner date becomes available she would be contacted. Our records show the
service provider contacted [redacted] on 7/9/15 and 7/11/15 in attempts to
schedule an appointment for a sooner date but was unsuccessful in their attempt
therefore; the service order was cancelled.
We attempted to contact [redacted]
on 8/10/15 and 8/12/15 to discuss her concerns but were unsuccessful and left a
voice message to return our call. Although we are unable to honor [redacted]
request, Conn’s has agreed to exchange [redacted] rail under the Terms and
Conditions of the FurnitureGard Plan in attempts to resolve this matter. [redacted] may contact her local Conn’s to initiate the exchange. 
If we may be of further assistance,
[redacted] may contact Customer Service at 1-877-358-1252.
Kind regards,
Dyeisha [redacted]

Thank you for the
opportunity to respond to [redacted] complaint. Our records show on 3/1/14,
[redacted] purchased a [redacted] 75” [redacted] TV and elected to purchase a 25-month
Repair Service Agreement with Accidental Coverage.
 
We reviewed [redacted]
complaint and found she has only...

had one service call with Conn’s. On 8/21/14,
[redacted] contacted our service department stating there were vertical lines
on her television screen however; the picture and audio was working. A service
appointment was scheduled on 8/25/15; during the inspection the technician
found a new panel was needed to complete repairs. Once the part arrived, the
technician installed the new panel and reported the television was functioning
properly.
                   
Upon further research we
found on 6/1/15, [redacted] RSA/Accidental Coverage was voided due to her
account status with Conn’s as listed under the Terms and Conditions. Mrs.
Leake’s television is also no longer covered under the Terms and Conditions of
the 1-year limited manufacturer’s warranty which expired on 3/1/15. We show on
7/2/15, [redacted] contacted our service department for repairs on her
television. However; she was advised she will be responsible for any service
fees due to the unit no longer had coverage under the manufacturer’s warranty
or RSA/Accidental Plan.
 
At this time we are unable
to honor [redacted] request; her RSA/Accidental Plan was voided as listed
under the Terms and Conditions Number
(6) Cancellation: non-payment.
 
If
we may be of further assistance, [redacted] may contact our customer service
department at [redacted].Kind regards,Dyeshia W[redacted]










7/31/2015






Complaint

We purchased a television from Conn's Home Plus in June of 2014. At the time of purchase we signed up for the extended warranty. In April of 2015 we started having issues with the TV we purchased from Conn's and we called the company to see what needed to happen to get the TV fixed or replaced....

Because we had not yet reached a year from the purchase date, our issue with the TV fell under the manufacturer's warranty. After many issues with Conn's regarding the exchange, we received a new TV and opted to not continue the extended warranty through Conn's. Because we did not extend the warranty, we were promised a refund of $289.74. The manager of the [redacted] store emailed the corporate office to get the refund started and on June 9th I called the customer service number to see how long it would take to receive the refund. I was told that I should allow 14 business days to receive the refund. On June 29th (14 business days from June 9th) I called Conn's customer service to inform them that I had not yet received the refund. I was told that they would need to contact the accounting department and to expect a call in 72 hours. On Wednesday July 1st I called Conn's again because I had not received a response from them. I was told that the check had been issued and sent out on June 23rd. As of today, July 6th, I still have not received the refund. I called Conn's once again and they stated that no check had been issued on June 23rd and that there was a question as to whether or not we were still due the refund. Since the refund has been approved and a receipt was received stating that it is ours, I'm not sure what the question is. Since we have had numerous problems with Conn's I figure filing a complaint is the only solution. I am concerned that we will not receive our refund.







Desired Resolution

I would like to receive our promised refund of $289.74.

Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This is the second complaint, the previous complaint I approved because the outcome was a refund of funds overpaid on a closed hung account, and know once again I am told I will not get the refund and was hung up on while on the phone asking to speek to a manager. I Have been trying to get a refund of 251.80 in over payment on account #[redacted]2. Conn's after I told them in January to refund the money to me decided to apply it to a new account. That account number is #[redacted]. After accepting the first Revdex.com resolution of a refund, and being told by personnel over the phone that it was being direct deposited to our account last week, now we are getting no refund. I want the $251.80 refunded to me NOW,Refund of $251.80
Regards,

Thank
you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show
on 2/8/15, Mrs. [redacted] purchased the [redacted] living room furniture which
consists of four pieces (left reclining loveseat, armless chair, right
reclining sofa and wedge) and elected to purchase a 48-month...

FurnitureGard Plan
on all pieces. Mrs. [redacted]’s furniture was delivered and received in good order
on 2/10/15.
 
We
reviewed Mrs. [redacted]’s complaint and found she contacted our service department
on 10/1/15 stating feathers are coming out all furniture pieces, the loveseat
and recliner is making noise and all furniture pieces are not aligning and
attaching. A service appointment was scheduled for 10/14/15; during the
inspection the serviceman found the recliner sofa in separate pieces and was
able to attach the unit together for repairs; no issue was found with the
mechanism or motor. The serviceman also found the loose bolts in the back frame
of the armless chair and tighten the bolts and properly connected the back
support. The serviceman did notate feathers protruding from the furniture
however; this is a normal occurrence with this style of furniture as fiber
migrations are not covered under the Terms and Conditions of the manufacturer’s
warranty or the FurnitureGard Plan. In the mean time, Mrs. [redacted] may brush
away the feathers as they will begin to cease protruding from the furniture
overtime.  
 
At
this time we are unable to honor Mrs. [redacted]’s request for a refund; Conn’s has
a No Return or Exchange on all furniture unless inspected and found to have a
manufacturer’s defect. Based on the serviceman’s report no defects were found
with the craftsmanship of the furniture and only minor repairs were rendered.
 
We
have included a copy of the serviceman’s finding with our response.
 
If we may be of further assistance, Mrs. [redacted] may contact Customer
Service at 1-877-358-1252.
 
Kind regards,
 
Dyeisha [redacted]