Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records indicate that on3/26/17 Mr. [redacted] replaced his original television for a 65" [redacted] 4K Smart Television with a 49- month Repair Service Agreement. Mr. [redacted]’s signed invoice acknowledges that he received a...

copy of the Return and Exchange policy.  Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties.   On 3/26/17 Mr. [redacted]’s television was picked up from Waco Tx, store location #117.  After reviewing Mr. [redacted]’ complaint, we show that he contacted us on 3/31/17 stating that the television’s picture was freezing and blinking with small lines going through it. On 4/11/17 after troubleshooting over the phone with Conn’s Service Dept. parts were ordered to repair the television. Per Conn’s policy defects and malfunctions have to be reported within 72hrs of purchase with RSA, outside of 72hrs the customer has to go through service. Our records indicate that Mr. [redacted] is scheduled for service on 4/20/17 to install the parts to repair the product. It is recommended that Mr. [redacted] continue with service. At this time we will not be able to honor Mr. [redacted]’s request. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Kristal [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 









Read More Customer Complaints:

112
113
114
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Thank you for the opportunity to respond Ms. [redacted]’s concerns regarding account [redacted]2930.  Ms. [redacted] stated she has not received her payment booklet.   According to our records, Ms. [redacted] signed a 36-month retail installment contract on November 20, 2016.  She agreed to have...

her minimum monthly payment due on the 20th of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Ms. [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due date.    Additionally, Ms. [redacted]’s payment booklet was mailed to the address on file within 7-10 business days of her purchase. We have mailed Ms. [redacted] a new payment booklet in the event she has misplaced the original one.   Ms. [redacted] also stated she should have had next day delivery.  According to our records, we attempted to deliver the products the next day; however, we were unable to reach Ms. [redacted]; therefore, her delivery was rescheduled.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
In my requested resolution, I SPECIFICALLY stated that I did NOT want a gift card that could be used only on future purchases. I did not ask for any additional recompense beyond the agreed upon $150.  Furthermore, I requested that that $150 be issued to me in the form of a refund check seeing as how I have been LIED to for 3 months about the concession having been posted to my account.  If it had actually been posted each time I was told it was, I would have very little balance remaining to pay off.  If Conn's wishes to show me a gesture of goodwill and customer service, then a visa or master card gift card would be preferred, as it would allow me to choose where to spend my hard earned income. 
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on 2/24/17, Mrs. [redacted] purchased a 65” Samsung 4K Smart TV and elected to purchase a 49-month Repair Service Agreement with Accidental Damage Coverage. Mrs. [redacted]’ television was scheduled for delivery...

on 2/26/17; upon delivery the unit was removed the box and inspected for damages; no installation or set-up was requested. Mrs. [redacted] signed her delivery ticket acknowledging the item was received in good order; no issues were reported. As listed on the signed delivery ticket “By signing below you are agreeing that you have thoroughly inspected your merchandise for damage. An exchange or price concession will not be authorized for damage discovered after the delivery”. We researched Mrs. [redacted]’ complaint and found that she contacted our service department the following day (2/27/17) stating the TV screen is cracked on the inside. A service appointment was scheduled for 3/2/17; during the inspection the technician found the unit was cracked internally and was deemed non-repairable. The technician stated that Mrs. [redacted] informed him that the unit was damaged when attempting to install. Mrs. [redacted] was contacted and informed that her television was approved for an exchange under the Terms and Conditions of the [redacted] with Accidental Coverage Plan. Our records show Mrs. [redacted]’ re-selected a 65” [redacted] and purchased 25-month [redacted] Plan with her new unit. At this time we are unable to honor Mrs. [redacted]’ request; the unit was signed as received in good order and no issues were reported at the time of delivery. We are unable to determine when or how damages may have occurred once the delivery is complete. Mrs. [redacted]’ exchange was approved under the T&C’s of the [redacted] w/Accidental Plan which fulfills the plan entirely. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This information provided by the business is inaccurate information and it shows a reflection of the same customer service that we have been dealing with the whole time. We have persistently been contacting the store manager, the delivery manager and corporate customer service and have had to constantly repeat our problem and frustration of our dishwasher and just as I mentioned the first thing was a damaged stove we received also, so you should be able to understand our frustration, not to mention the person who responded to this complaint obviously didn't read the full complaint. The inaccurate information starts when the second dishwasher was delivered it was not a NEW dishwasher it was used! it had water in the water line it had water in the inside of the dishwasher and it smelt like mol water on the inside also the blue plastic film wasn't on the front of the stainless steel both of the delivery drivers noticed this as well and I was refusing it and they called their manager at the delivery dept and told me to make sure and tell him everything and they gave me the phone that day August 4th 2015 when the 2nd USED dishwasher was delivered that was suppose to be new. I told him everything and he told me to keep it and he would handle it and have me a new one delivered by the weekend and that he was very sorry for all of our problems with our stove and dishwasher. Well we never heard back from him and that's when all of this mess started I called him back after a few days past and he wasn't there and I talked to Scott and he was going to call Brian and find out and get back with me and he never did so I called back and talked to Clark and Clark put me on hold and called Brian but he wouldn't answer so Clark apologized and me he would find out and he would get us that dishwasher out by that Thursday and that they would call us with a delivery time well guess what that never happened . So I called the 800 number on the Conns paper we had a filed a complaint and he told me they would be contacting me and guess what they never have! So I decided I was going to the store and that's when Markus the store manager said he was told we was taken care of and he told me he was going to take care of it and call me by Monday and he never called me back so I gave him till Friday and I went back to the store and he wasn't there and I talked to another manager who said he had to set up a service call and which was not what was suppose to be done. We received a 2nd USED dishwasher that doesn't work properly to dry our dishes and leaves a horrible odor on all of the dishes and thy are expecting us to pay NEW RETAIL price plus the EXTENDED warranty we purchased even after we contacted the manufacturer our self who clarified that the dishwasher had a defect with the drying option that they were working to correct and that the Jet Dry has nothing to with making the dishwasher dry the dishes! The tech came out and he basically laughed and said these dishwashers were most of his service calls and that we needed to use Jet Dry and he didn't even know about the dishwasher he wanted to know where our manual was. It was an absolute joke. SO then I went back to the store to see the store manager and Markus was there but he would refuse to come and talk to me and kept sending the salesman out to talk to us and the salesman was so embarrassed by the way we had been treated and had not been taken care of. I refused to leave the store until Markus, the manager came and talked to me himself and in the meantime I called corporate customer service and got a manger and she was just flabbergasted at the way I had been treated with the whole situation and spoke with Markus and then spoke back with me and they were suppose to be getting in touch with Markus's regional manager for him to call me in 3-5 days well this has been about 3 weeks and of course I haven't heard from anyone and everytime I speak to someone they say 3-5 days and you never hear from them so this is why I finally filed the Revdex.com complaint because with all of the almost 1600 Revdex.com complaints they seem to settle with their customers when they file a Revdex.com complaint in which it should never have to go that far they should take care of their customer before it gets that far especially being a brand new store in [redacted].I refuse to pay a 15% restocking fee when I have done everything correctly on my part. I have received a USED faulty dishwasher that they expect me to pay full new price for that doesn't properly work and I have persistently done everything on my part to get this taken care of and reported this problem the day it was delivered when both of the delivery guys were in my house and the same 2 guys came to my house both times!It is so sad that a company will take advantage of people like this and just refuse to make things right. My wife and I both are CUstomer Service managers and work with the public everyday just like I told Markus and this is not how you treat you customers especially a brand new store that just opened!We just want to come in and return this dishwasher and get a different brand that will work properly and dry the dishes and will not be penalized a 15% restocking fee for Conn's lacking of following through to get this taken care of in a timely manner and to be done dealing with this company!
Regards,[redacted]

Thank you for
the opportunity to respond to Mrs. [redacted]’ concerns regarding account
#[redacted].  Mrs. [redacted] stated Conn’s is
trying to debit a payment from her account without her authorization. 
 
According to
our records, Mrs. [redacted] signed a 30-month retail...

installment contract on
October 25, 2014.  Mrs. [redacted]’ first
payment was due on November 25, 2014. 
Mrs. [redacted]’ logged into our web-pay system and submitted her payments
as follows:
 
 
DATE                            AMOUNT
          PAYMENT
METHOD
November 25,
2014      $132.14          Personal checking ending in [redacted]
December 26,
2014      $132.14          Master Card ending in [redacted]
February 5,
2015          $137.14          Personal checking ending in [redacted]
February 25,
2015        $132.14         
Personal checking ending in [redacted]
March 25,
2015            $132.14          Visa Card ending in [redacted]
May 2,
2015                 $132.14          Visa Card ending in [redacted]
May 31,
2015               $132.14          Personal Checking ending in [redacted]
June 12,
2015              $137.14          Visa Card ending in [redacted]
 
 
 
Mrs. [redacted]
has initiated each payment through our web-pay system and she currently has
checking account ending in [redacted] and Visa card ending in [redacted] on file through
the web-pay service.  Conn’s does not
have access to log into Mrs. [redacted]’ personal web-pay account. 
 
Conn’s takes
the privacy of our customers very seriously and would notify all customers in
the event of a data breach or system breach. 
We have attached copies of each payment confirmation Mrs. [redacted] has
received via email for the payments she processed through our web-pay service.  If Mrs. [redacted] entered the checking account
information in error on her personal web-pay through Conn’s, she may log into
the system and delete any account she does not wish to schedule her payments
from.  If Mrs. [redacted] feels someone has
gained access to her personal log in information, we suggest she change her
password information. 
 
We are unable
to refund Mrs. [redacted] any fees she may have incurred with her financial
institution regarding the payments she processed and authorized through our
web-pay service. 
 
If Mrs. [redacted]
feels there has been a breach regarding her banking information, she will need
to contact her financial institution to inquire further.
 
We value Mrs.
[redacted] as a customer and appreciate her bringing her concerns to our attention.
Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. After researching Mrs. [redacted]’s complaint we found her issue has been addressed directly with the district manager. We appreciate Mrs. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience she...

experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.  Kind regards, Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] and [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact...

information is located on Ms. [redacted] retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Ms. [redacted] stated in her complaint that: one of her accounts was duplicated in error; she made a payment but it was applied to the duplicate account; she began receiving collection calls due to the payment posting to the duplicate account; and she would like the phone calls to stop and her credit report corrected.  Our investigation reveals that: one of Ms. [redacted] accounts was duplicated in error she made a payment that was applied to account [redacted] instead of [redacted]; she began receiving collection calls due to the error; and Conn’s has placed a cease communications on the telephone numbers associated with Ms. [redacted] accounts and we are working diligently to correct the payment error. Once the payment error is corrected, the credit marks assessed on account [redacted] due to the error, will be reversed. According to our records, Ms. [redacted] signed a 34-month promissory note and security agreement on November 15, 2016.  The agreement created account [redacted].  Account [redacted] was also opened in error.  On December 15, 2016 Ms. [redacted] made a payment in the store in the amount of $69.64. The payment was applied to account [redacted].  Account [redacted] was closed on December 20, 2016; however, the $69.64 payment was not moved to account [redacted].   Conn’s is working diligently to resolve the issue and move the payment to account [redacted]. Once that payment has been posted any negative credit marks assessed on account [redacted] due to the error will be reversed.  We ask that Ms. [redacted] please allow the credit bureaus 30-60 days to update their records.  Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with account [redacted] until the corrections are completed.  Conn’s values Ms. [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Sent: Thursday, April 26, 2018 7:07 PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I accept the response of Conns, and my new fridge was delivered on April 26th. The fridge purchased was valued at $849, which is within and below the value of my original purchase of $999[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
It is 100% unacceptable for any business to take over five months to show full payment by a customer. The money has been paid and the fact that this issue is still untesolved by Conns is beyond unprofessional. I should not have to deal with collection letters or negative marks on my credit. This situation is affecting my ability to move forward financially. I am very upset and stressed out. This behavior from businesses should be illegal. It's easy for a company to as for patience when they are not being affected. If I had waited 5 months to make a payment to my account I am sure Cs would not extend patience to me. This type of conduct is sockening. I am incredibly disapointed and insulted by Conns response.

Thank you for the opportunity to respond to Mrs. [redacted]’ additional comments. We have attached a copy of the serviceman’s report and photos taken at the time of inspection. Mrs. [redacted] has been advised that the reported damages to her furniture are not covered under the Terms and Conditions of the FurnitureGard plan. We have also provided a copy of the T&C’s of the FG Plan which applies to Mr. [redacted]’ purchase on 7/6/14; please see Number 15: What Is Not Covered At this time we are unable to honor Mrs. [redacted]’ request; the reported damages are not covered under the T&C’s of the FurnitureGard Plan purchased during Mr. [redacted]’ original purchase date.   If we may be of further assistance, Mr. or Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 11/11/15, Mrs. [redacted] purchased a [redacted] a [redacted] plush queen mattress, [redacted] box spring, a [redacted] sofa, and a [redacted] recliner.  Mrs. [redacted]’s signed invoice indicates at the time of purchase she was provided a copy of Conn’s Return & Exchange Policy which states: No Returns/Exchanges on- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **and that a consumer have 30-days to return or exchange (appliances and electronics) with the required 15% restocking fee.Mrs. [redacted] elected to have her items delivered. We researched Mrs. [redacted]’s complaint and found at the time of delivery Mrs. [redacted] received her TV in good order on 11/12/15; however during delivery it was discovered the sofa and box spring was not available and the mattress and box spring were damaged therefore the units were refused and delivery was rescheduled.  We show Mrs. [redacted] received her new mattress and box spring on 11/13/15 in good order; however it was discovered the sofa and recliner Mrs. [redacted] purchased were out of stock the items were cancelled from her invoice and a credit of $2,251.48 was applied to Mrs. [redacted]’s Conn’s account. In regards to Mrs. [redacted] returning or exchanging her mattress; Conn’s have a No Return/Exchange Policy on mattress.  We also confirmed with our merchandising department who confirmed Mrs. [redacted]’s mattress does not qualify for the [redacted] Comfort Guarantee.  Therefore, we are unable to honor Mrs. [redacted]’s request to return or exchange her mattress.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252 Kind regards,  Jana A[redacted]









Read More Customer Complaints:

415
416
417
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

We
appreciate Ms. [redacted] for bringing her concerns to our attention.  Ms. [redacted] is not the cardholder for the
purchase that she has reference in her complaint.  We have attempted to contact the cardholder;
however, we were unsuccessful in our attempt. We will be glad to discuss...

this
matter further if he would contact me directly [redacted] ext [redacted].
The contact
information listed on the complaint belongs to a third party; therefore we are
unable to release any account information at this time. 
 
Kind regards,
 
Kathryn [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint regarding a purchase made under [redacted].  Our records show on January 17, 2016, Mr. [redacted] filled out a Conn’s credit application; due to the credit criteria the application was declined.  Mr. [redacted]’ purchase was made...

through Acceptance Now.  Although, Conn’s does not have access to Mr. [redacted]’ account or credit application; we were able to confirm that he contact service onFebruary 2, 2016regarding his ** high-efficiency washer model ([redacted]).  During the call Mr. [redacted] indicated that the washer was leaking water.  A service call was scheduled; during the inspection the technician checked the operation system and found a loose connection at the valve.  The technician adjusted the clamps, he tested Mr. [redacted]’ washer and found the unit was working properly.    Prior to receiving Mrs. [redacted]’ complaint; we have no new service calls or orders on file since service was completed inFebruary 2016.  Mrs. [redacted] may contact Acceptance Now directly at337-991-0980with any questions or concerns regarding their policies.  At this time we are unable to honor Mrs. [redacted]’ request; Mr. [redacted]’ purchase was not financed through Conn’s.   We have included a copy of Mr. [redacted]’ invoice and completed service order on file in our response.     Kind regards,     Jana [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our record show on 3/12/17, Mrs. [redacted] purchased a [redacted] washer and dryer and two pedestals. On 3/13/17, Mrs. [redacted]’s items were delivered and signed acknowledging as received in good order; no issues were...

reported. The delivery team did notate that they were unable to move the units into the washroom and install due to the faucet was leaking. Therefore; the units were left in the kitchen until leaks were corrected and would be installed by someone other than Conn’s. After further research we show Mrs. [redacted] contacted our service department on3/21/17 stating the washer is making a squeaking noise. A service appointment was schedule with the manufacturer on 3/27/17; the technician reported the issue was due to the pedestal being damaged which is not covered under the Terms and Conditions of the warranty. It was also observed that someone other than Conn's had moved the washer from the kitchen into the laundry room.  Although the damages to the pedestals were not covered under warranty, Conn’s agreed to exchange the pedestal in attempts to resolve this matter as a gesture of goodwill. Our records show as of 4/5/17, Mrs. [redacted] new pedestal was delivered in good order. We have no further records showing that Mrs. [redacted] has contacted our service department regarding any further issues. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Mr. [redacted]s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Mr. [redacted] stated in his complaint that: He paid his account balance in full, but the account did not close; and he would like the account closed. Our investigation reveals that: Mr. [redacted] paid his account balance in full on April 27, 2017; and the account is now closed. According to our records, Mr. [redacted] paid his account balance in full on April 27, 2017; however, due to a system issue his account did not close.    As of July 5, 2017 Mr. [redacted]s account is closed.  We have included a copy of his payment history as verification that the account is closed and no negative information was reported to the credit bureaus. Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.

Thank you for the opportunity to respond to Mrs. [redacted]’s concerns regarding account [redacted].  Mrs. [redacted] stated she made a payment on the account in error and would like the funds sent to her.    We have contacted Mrs. [redacted] and informed her that the check will be sent overnight to...

the address provided.  If Mrs. [redacted] does not receive the check on or before Friday August 19, 2016 we ask that she contact us so we may track the check.    Conn’s values Mr. and Mrs. [redacted] as customers and apologizes for any inconvenience they experienced due to this matter.    Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]t’s complaint. We researched Mrs. [redacted]t’s complaint and found on 6/30/16, she returned her refrigerator to Conn’s with the required 15% restocking fee and a credit of $1298.97 was applied to her [redacted] account.   We...

attempted to contact Mrs. [redacted]t on 7/6/16 to discuss her concerns but were unsuccessful. Mrs. [redacted]t complaint has be escalated to upper management to address this matter with all parties involved. We sincerely apologize for any inconvenience Mrs. [redacted]t experienced during this process. If we may be of further assistance, Mrs. [redacted]t may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  I have been calling for weeks now, the customer service damage has been done, provide a date to expect my refund as I did not lie and provided proof sent via fax, Conns is so quick to take payments from their customers, but when it's the other way around and they are expected to return money, the same is not done, nor consideration for the customer. I was a customer of Conns for many years.
Regards,Mrs. [redacted]