Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Of course I was made aware that my time is not guaranteed, however this is unexpectable. I am the customer and I paying you money! You are impossible to work with and all of the blame is passed on to the customer! 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at   www.conns.com.  Mr. [redacted] has stated in the complaint: 1.        He missed his original delivery but was guaranteed his delivery would be rescheduled for the next day but did not receive item; 2.        He wants his items immediately delivery; and 3.        He is requesting a refund for delivery and a gift card.     Our investigation reveals that: 1.        Mr. [redacted] was informed to contact our delivery department to reschedule his delivery. However; he did not contact delivery in time to schedule for the following day; 2.        Mr. [redacted]s items have been delivered as of 9/1/17; and 3.        We are unable to honor Mr. [redacted]s request to refund delivery, however; a $50 Conn’s gift card has been mailed due to the miscommunication.   Our records show on 8/19/17, Mr. [redacted] purchased a ** electric dryer and a 65” [redacted] 4K Curved TV. We researched Mr. [redacted]s complaint and found that his items were originally scheduled for delivery on 8/21/17. However; no one was available at the time of the scheduled delivery. Mr. [redacted] was advised to contacted delivery to reschedule his date. Our records show Mrs. [redacted] contacted delivery the following day 8/22/17 wanting to know what time their merchandise would be delivered. Mrs. [redacted] was informed that we did not have a delivery scheduled for today due to no one called back in to reschedule the date. Mrs. [redacted] was offered an alternate delivery date but did not want to schedule unless we could guarantee a time frame. Mrs. [redacted] was informed that we could not guarantee a time frame but was offered delivery for 8/23/17, 8/24/17 or 8/25/17.   Mrs. [redacted] requested to have a delivery for 8/26/17.  Due to the weather condition in Mr. [redacted]s area, we were unable to complete delivery on 8/26/17. Our records show as of 9/1/17, Mr. [redacted]s items were delivered and received in good order. At this time we are unable to honor Mr. [redacted]s request to refund his delivery. We made several attempts to delivery his merchandise promptly. However; due to the delay as a result of the weather condition, Mr. [redacted] has been mailed a $50 Conn’s gift card. Conn’s values Mr. [redacted] as a customer and appreciates her for bringing her concerns to our attention.   Sincerely, Conn’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]We did come to a mutual agreement, I picked out a different couch and chair since even though it was on the floor there was no time on when it would be available.  So I picked out a different couch which showed to have four in stock.  This was friday morning the 22nd working with Kyeisha.  They were generous and gave me the promotional tv and delivery plus 15% off.  I received two calls that night letting me know the delivery time window just like the other three times.  It was for the next day saturday between 2 to 5 p.m.  Around 4:45 no delivery I called the number provided and was informed the order had been cancelled again.  I asked why I at least didnt get a call informing me of this,  She said I should have that it was common policy.   This being my fourth time no call no show I doubt that.  I then asked why it was cancelled she had to ask the supervisor who cancelled it because her computer still showed 4 couches in stock like the salesman had seen.   Apparentley they could not be located, was a crap way of doing business to say the least and putting it as delicately as possible.  Still waiting  a settlement of mutual parties turned out to cost me my saturday waiting at the house again.  Sincerely [redacted]
Regards,

Thank you for the opportunity to respond to Mr. [redacted]’ complaint.  Our records show that on 2/16/14 Mr. [redacted] purchased a ** French door refrigerator with a 48-month Repair Service Agreement.  Mr. [redacted]’ received a copy of the Return and Exchange Policy at the time of...

purchase.  Our Return and Exchange Policy states A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties.  Mr. [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policy.  Mr. [redacted]’ appliances were delivered on 2/17/14 as promised.After further review we show that Mr. [redacted] first contacted us on 11/15/16 stating that the refrigerator had an error code.  Service was scheduled on 12/2/16 and parts were order on 12/6/16 to repair the refrigerator; on 1/5/17 the parts were installed and the repair service was completed.   On 1/23/17 Mr. [redacted] contacted us once more stating that the refrigeration was not cooling and service was scheduled for 1/26/17.  Upon inspection it was determined that this type of issue is to be handled by the manufacture. ** attempted to repair the product on 2/20/17, however, it could not be repaired. At this time Mr. [redacted] has been approved for a replacement; the new product as been selected and was delivered on 2/24/17If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Kristal [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Conn sent. Sent someone to my house the person came out after he inspection on our furniture told me that our )furniture was cover under warranty due to his finding.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The issues I have is the refund process. Is it 30 business days from Decemeber 7, 2016 or when? An exact date needs to be sent to me on when I should expect this refund. 30 business days is unacceptable.Secondly, I would like a letter from Conn's on their letter head in regards of the marks being removed from my credit report. This way , when I go to review my credit report and these things have not been removed, I have proof that Conn's was suppose to remove them and take further action.They were marked on my report quickly but take longer to remove. This is unacceptable and my request needs to be met for my records.
Regards,

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 11/20/16, Mrs. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 36-month Repair Service Agreement Plan. Mrs. [redacted] washer and dryer were delivered, and she signed acknowledging...

receiving them in good order on 11/25/16.   We researched Mrs. [redacted] complaint and found that she contacted our service department on11/27/16stating her washer wobbles and shook when on the rinse cycle. A service inspection was scheduled for 12/6/16; during the inspection, the technician found the legs were not touching the floor and adjusted the unit to complete repairs. Mrs. [redacted] contacted service again on12/15/16regarding the same issue and was scheduled for12/19/16. During the inspection, the technician found the base shock nuts were not on the drum. The tech replaced and tightened the shock nuts to complete the repairs. Our records show Mrs. [redacted] contacted our service department on12/28/16stating the unit is still shaking.   After further review of Mrs. [redacted] service needs Conn’s has agreed to issue an exchange on the washer only. Mrs. [redacted] may visit her nearest Conn’s to re-select a new washer for up to $629.99 which is the original amount paid.   If we may be of further assistance, Mrs. [redacted] may contact us at1-877-325-1252.   Kind regards,   Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] [mailto:[redacted]] Sent: Monday, August 15, 2016 10:50 PM To: drteam <[email protected]> Subject: [redacted] and [redacted] To Whom it May Concern:I apologize for not having responded sooner. The response from the customer service representative from Conns is incorrect. When we purchased the mattress we were told that we could exchange it within 120 days if we were not satisfied. It is for that reason that we went to the store and exchanged it (1st visit after purchase). As we were looking at our options the sales person stated that we would want to get one of the same brand just in case it didn't work out and we want to exchange again. We had looked at a few different options that she directed us to look at those so in case we weren't happy we could swap it out. It wasn't until we went in the third visit to swap it out that we were told it was only one time swap. This is not the information the salesperson told us. She  told us we swap it out the second time. I was told by managers in the store and corporate level customer service that this was a mistake on the behalf of their sales person but there was nothing they could do. The wrong information was communicated to me and my husband. We did receive an apology for this but it did not correct the mishap. They continue to share that the I comfort company will not allow one exchange,yet if they (conns) really wanted to take care of the customer because of their mistake, they could take the mattress back at a loss to them. this is why I think that they should handle the situation differently because the sales person gave us the wrong information. Had we been told and had we known it was only a one-time exchange we would've handled it differently. We are only holding them accountable to what they said we could do. Their salesperson did not have the correct info and therefore communicated incorrectly to us. I fail to understand what the customer should suffer the consequence of someone else's bad decision. We truly appreciate your time. [redacted] and [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is...

located on Mr. [redacted]s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Mr. [redacted] stated in his complaint that: he paid off an account that was on his credit report; and he would like an account closure letter so he can clear his credit report.  Our investigation reveals that: Mr. [redacted] paid off his charged off account on July 17, 2017; and it may take up to 30 days to receive an account closure letter once the account has been paid in full.  According to our records, Mr. [redacted] signed a 24-month retail installment contract on June 12, 2009. He agreed to have his minimum monthly payment of $62.71 due on the 12th of each month.  Mr. [redacted]s account charged off on May 31, 2012 due to payments not being made timely.   On July 17, 2017, Mr. [redacted] paid the charged off amount and the account closed.  Please note, it may take up to 30 days for an account close-out letter to be sent on charged off accounts.  On July 31, 2017, a “paid-in-full” letter was mailed to the address on file.   Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.

Thank you for the opportunity to
respond to [redacted] complaint. Our records show on 3/3/15, [redacted]
purchased the [redacted] bedroom furniture which consists...

of three
pieces (headboard, footboard and rails) and elected to purchase a 48-month
FurnitureGard Plan on all pieces.
We researched [redacted] complaint
and found she contacted our service department on 7/1/15 stating her rails fell
apart. We show the service provider attempted to contact [redacted] on 7/3/15
to schedule an appointment but was unsuccessful and could not leave a voice
message on the primary contact number due to the mailbox was full however; they
were able to leave a voice message on an alternate number. We show the service
provider attempted to contact [redacted] again on 7/6/15 but was unsuccessful
and could not leave a voice message. [redacted] later contacted the service
department on 7/6/15 and was provided the first available service appointment
for 8/2/15 but she refused to schedule a date. [redacted] was advised that if a
sooner date becomes available she would be contacted. Our records show the
service provider contacted [redacted] on 7/9/15 and 7/11/15 in attempts to
schedule an appointment for a sooner date but was unsuccessful in their attempt
therefore; the service order was cancelled.
We attempted to contact [redacted]
on 8/10/15 and 8/12/15 to discuss her concerns but were unsuccessful and left a
voice message to return our call. Although we are unable to honor [redacted]
request, Conn’s has agreed to exchange [redacted] rail under the Terms and
Conditions of the FurnitureGard Plan in attempts to resolve this matter. [redacted] may contact her local Conn’s to initiate the exchange. 
If we may be of further assistance,
[redacted] may contact Customer Service at 1-877-358-1252.
Kind regards,
Dyeisha [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] stated he scheduled his payment online but it attempted to process from his closed account.    According to our records, [redacted] scheduled a payment in the amount of $186.34...

on December 5, 2015.  That payment was returned by his financial institution due to the account being closed.  [redacted] notified us on December 6, 2015 that he thought he scheduled the payment from the incorrect account.  We were unable to assist him at that time because the payment had not yet been returned. On December 11, 2015 the payment was returned by [redacted] financial institution due to the account being closed.  On December 20, 2015 [redacted] scheduled a payment for $50.00 and a payment for $136.34.  This left an outstanding balance of $30.00 due to the NSF fee. As a one-time offer and a gesture of goodwill, we will accept the amount paid and close the account.    Conn’s values [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle S[redacted]

Thank you for
the opportunity to respond to Mrs. [redacted]’s concerns regarding account
#[redacted].  Mrs. [redacted] stated she
made a payment on June 11, 2015 but it has not posted to her account.
 
According to our
records, Mrs. [redacted] schedules her payment through...

her online bill-pay with
her financial institution.  The payment
was misapplied to another account because the account number listed with her
financial institution is incorrect. 
 
We have
located the missing payment and applied it to Mrs. [redacted]’s account as of July
16, 2015; however, to prevent this from happing in the future, Mrs. [redacted]
will need to update the account information with her financial
institution. 
 
We have
attached a copy of Mrs. [redacted]’s payment history showing the payment
correction as well as the late fee reversal. 
Mrs. [redacted] has not received any credit marks due to this matter.
 
We value Mrs. [redacted] as a customer and
appreciate her bringing her concerns to our attention.Thank you,Cheryle S[redacted]

New Roman"">Thank you for the opportunity to
respond to Mrs. [redacted]’s complaint.  Our records show on 5/21/13, Mrs. [redacted] purchased a Corinthian
Carmel loveseat and sofa with a (48-month Furnituregard Plan)
on both pieces.  Mrs. [redacted]’s signed invoice indicates at the time of
purchase she acknowledged she was provided a copy of
the Furnituregard Plan brochure and that she understood the
coverage associated with the products.  Mrs. [redacted] elected to have
her loveseat and sofa delivered; we show Mrs. [redacted]’s delivery
was completed on 6/01/13.
 
After researching Mrs. [redacted]’s
complaint we found she contacted us on 7/16/14;
stating the sofa was sinking in and the loveseat had a tear.  A
service call was scheduled for 7/26/14;
during the inspection the serviceman found the sofa’s seat cores flat and
found a nail protruding through the upholstery skirting of
the loveseat.  The parts to repair Mrs. [redacted]’s sofa
and loveseat were ordered and the repairs were completed.  The pictures do not show at the time there
were signs of cracking and peeling. 
 
After further research we found
Mrs. [redacted] contacted us again on 5/18/15;
stating her sofa and loveseat displayed cracking and peeling. 
Mrs. [redacted] was informed cracking and peeling was considered normal with use
and was not covered under the Terms and Conditions of
the Furnituregard Plan.  As listed
in Furnituregard Plan Terms and Conditions: No. (15) WHAT
IS NOT COVERED: LETTER (J) normal wear and tear to fabrics and
leathers, such as soiling from everyday use including body oil, hair oil,
perspiration, darkened bodily contact areas or depressions in mattresses that
occur over time, LETTER (L) leather scratches, LETTER (M) cracking or peeling
of the leather topcoat or finish (except where cracking or peeling to the
leather topcoat has occurred despite application by You of leather
maintenance products as recommended that fails to perform as intended).
 
We show Mrs. [redacted] later faxed
in a Service Agreement Cancellation Request Form requesting to have
her Furnituregard coverage cancelled; as of 6/05/15 Mrs. [redacted]’s Furnituregard coverage
was cancelled. 
 
We attempted to contact Mrs.
[redacted] however we were unsuccessful in our attempt.  Based on the information that has been
provided we are unable to honor Mrs. [redacted]’s request to exchange her sofa
and loveseat; Mrs. [redacted]’s furniture is no longer covered under warranty.
 
Mrs. [redacted] may contact me
directly at [redacted] ext [redacted] if she would like to further discuss.
 
Kind regards,


 
[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 9/16/15, Mrs. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan. We researched Mrs. [redacted]’s service history and found she contacted service...

on 7/3/16 stating her washer is not washing or draining her clothes. A service appointment was scheduled for 7/6/16; during the inspection the technician found a part was needed to complete repairs. Once the part became available Mrs. [redacted] was scheduled for service on 7/13/16 however; she re-scheduled for 7/15/16. On 7/13/16, the technician reported no one was available during the scheduled appointment. The technician reported he contacted Mrs. [redacted] several times while at her residence and each time she would state she was on the way. The technician did inform Mrs. [redacted] that he was unable to wait any longer and she would need to re-schedule her appointment. Mr. [redacted] appointment was re-scheduled again for 7/18/16 however; she stated she was moving and would be unavailable for service as the unit would be in storage. Mrs. [redacted] requested an exchange but was informed the unit did not meet the qualifications at this time as repairs must be attempted before an exchange can be approved. Although we are unable to honor Mrs. [redacted]’s request for an exchange, she may contact our service department at 1-855-266-6349 to schedule an appointment to have her washer re-assessed. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]

Thank
you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show
on 2/8/15, Mrs. [redacted] purchased the [redacted] living room furniture which
consists of four pieces (left reclining loveseat, armless chair, right
reclining sofa and wedge) and elected to purchase a 48-month...

FurnitureGard Plan
on all pieces. Mrs. [redacted]’s furniture was delivered and received in good order
on 2/10/15.
 
We
reviewed Mrs. [redacted]’s complaint and found she contacted our service department
on 10/1/15 stating feathers are coming out all furniture pieces, the loveseat
and recliner is making noise and all furniture pieces are not aligning and
attaching. A service appointment was scheduled for 10/14/15; during the
inspection the serviceman found the recliner sofa in separate pieces and was
able to attach the unit together for repairs; no issue was found with the
mechanism or motor. The serviceman also found the loose bolts in the back frame
of the armless chair and tighten the bolts and properly connected the back
support. The serviceman did notate feathers protruding from the furniture
however; this is a normal occurrence with this style of furniture as fiber
migrations are not covered under the Terms and Conditions of the manufacturer’s
warranty or the FurnitureGard Plan. In the mean time, Mrs. [redacted] may brush
away the feathers as they will begin to cease protruding from the furniture
overtime.  
 
At
this time we are unable to honor Mrs. [redacted]’s request for a refund; Conn’s has
a No Return or Exchange on all furniture unless inspected and found to have a
manufacturer’s defect. Based on the serviceman’s report no defects were found
with the craftsmanship of the furniture and only minor repairs were rendered.
 
We
have included a copy of the serviceman’s finding with our response.
 
If we may be of further assistance, Mrs. [redacted] may contact Customer
Service at 1-877-358-1252.
 
Kind regards,
 
Dyeisha [redacted]

Thank
you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our
records show on 3/05/12, Mrs. [redacted] purchased a
[redacted] (Peyton) furniture set which consisted of two pieces (sofa and
loveseat) with a...

48-month Furnituregard Plan on both furniture pieces. 
Mrs. [redacted]’s signed invoice indicates at the time of purchase she acknowledged
she was provided a copy of the Furnituregard Plan brochure and that she
understood the coverage associated with the products.  Mrs. [redacted] elected
to pick up his furniture from our local warehouse located in Houston, TX. 
We
researched Mrs. [redacted]’s complaint and found she contacted us on 4/13/15regarding both furniture
pieces; stating both units were lopsided when reclining and top of the backrest
was bubbling.  Mrs. [redacted] was advised during the initial call the
reported issues may not be covered under the Furnituregard coverage.  A
service call was scheduled; during the inspection the serviceman found both
sofa and loveseat mechanisms were bent, the material was bubbling and peeling
on seats and on the inside back.  The technician ordered the mechanisms
and they were installed on 5/18/15 and Mrs. [redacted] was advised the
reported damages (wear and tear) were not covered under the Furnituregard and
we would not be able to honor her request.  As listed in the Terms and
Conditions of the Furnituregard SECTION (15) Letter (J) normal wear and tear to
fabrics and leathers, (L) leather scratches, (M) cracking and peeling, (N)
leather flaws are not covered. 
 If
we may be of further assistance, Mrs. [redacted] may contact our Customer Service
department at [redacted].
 
Kind
regards,
 
 
Jana [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  As of February 24, 2017, Ms. [redacted]'s account is closed.  We have attached a copy of her payment history as verification that the account is closed.  Again, we value Ms. [redacted] as a customer and sincerely apologize for any inconvenience she experienced due to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  On or about July 27th, I authorized Conn’s to deduct two payments from my checking account for the accounts listed below. account #[redacted] in the amount of $174.71 account #[redacted] in the amount of $113.78  The payments were authorized to be presented to my bank on August 4, 2016  As shown in the line items below, one of the payments presented to my bank on 7/29 for which I was charged a $35 overdraft fee.    [redacted]
 
[redacted]
 
[redacted]
         I contacted Conn’s to inform them about what had occurred and subsequently cancelled the other scheduled payment. I asked to be credited the $35 and was asked to fax in a full running bank statement so they could investigate what happened.  1. I authorized for two payments to be presented on 8/42. One payment was presented on 7/29 and paid (5 days before I authorized it to be presented)3. I was charged $35 for the payment presenting without having sufficient funds in the account3. I cancelled the other authorized payment so that I wouldn't incur another $35 fee4. I sent Conn's a copy of the two line items in question: the paid $174.71 and the charge $35.00 I do not need to send in a full running bank statement. Check your records to see if the $174.71 paid on 7/29 as shown above and believe that my bank charged me $35 on 8/1 as shown above. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have I have contacted my local store where I made my purchase within 72 hours of my purchase to get a replacement or anything else they was to offer the local store manager and a sales associate told me I was unable to do so in the contract it states I have 72 hours to return merchandise if something was wrong with it this effective or whatever within 72 hours without having to pay a restocking fee of 15% but yet again I went ahead and did a service for the laptop after consulate calling the customer service line I took it into my local store they shipped it out and I received my laptop back with new software installed on it but same day I received it was having similar issues with the computer contact my local store again and was informed that to get another service on my laptop I will have to pay $50 to get it serviced again within one year a lady from the service center called and asked me if I had any complaints I told her of the issues before I had took it into the store but she did not let me be aware of those that I had to pay a $50 service fee to get it serviced about paying the insurance on the merchandise that giving service would be free but they informed me at my local store you only get one free service per year on each product

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he received a payoff quote on his account but that amount has changed.    According to our records, Mr. [redacted] signed a 30-month retail installment contract on August 7,...

2015.  He agreed to have his minimum monthly payment due on the 7th of each month.  Mr. [redacted] has paid 20 payments on the 30-month contract.    Mr. [redacted]’s account is an interest bearing account; therefore, the payoff amount will differ.  If Mr. [redacted] would like to pay his account balance in full, we ask that he contact us the day he plans to remit payment for an up-to-date payoff quote.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.