Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  Unless Conns wants to extend my warranty at no charge being this same issue had occurred for the 3rd time I will not accept repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I did not sign any document stating that I have reviewed the return policy. I would like my money back because they said they would not replace the tv for a new one and because of the way I was treated poorly with bad customer service and how they handled me on the first tv. I could see if it I had already had the tv for months but it had only been 5 days and my first choice was just to replace the tv with another.. also I've read over the warranty information that was provided to me and it doesn't state anywhere about this 24 or 72 hour return policy you claim to have and when I asked customer relations why isn't that on the warranty papers I have she said that's information that conns doesn't disclose to anyone that its just the way yall do things. Had I known that you only give a 3 day window to return something if it's defective I would have never bought anything from conns to begin with. Conns does not tell you this at the time of purchase. Any other respectable company like [redacted], [redacted], [redacted] ext.. would have exchanged the tv no questions asked but you guys are crooks. I will not settle for this resolution I want my money back and yes the tv is scheduled for repair only because im sitting here with a tv on my wall that im getting no use out of because it's defective... so tell me shouldn't I be compinsated for the time I've has to go without a tv??  I gave conns almost 2000 dollars of my money that im sure you didn't have a problem with my money going to the bank.. so tell me what is this company going to do for me to compinsate me for my troubles and inconvenience?!!!
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Of course I was made aware that my time is not guaranteed, however this is unexpectable. I am the customer and I paying you money! You are impossible to work with and all of the blame is passed on to the customer! 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  On or about July 27th, I authorized Conn’s to deduct two payments from my checking account for the accounts listed below. account #[redacted] in the amount of $174.71 account #[redacted] in the amount of $113.78  The payments were authorized to be presented to my bank on August 4, 2016  As shown in the line items below, one of the payments presented to my bank on 7/29 for which I was charged a $35 overdraft fee.    [redacted]
 
[redacted]
 
[redacted]
         I contacted Conn’s to inform them about what had occurred and subsequently cancelled the other scheduled payment. I asked to be credited the $35 and was asked to fax in a full running bank statement so they could investigate what happened.  1. I authorized for two payments to be presented on 8/42. One payment was presented on 7/29 and paid (5 days before I authorized it to be presented)3. I was charged $35 for the payment presenting without having sufficient funds in the account3. I cancelled the other authorized payment so that I wouldn't incur another $35 fee4. I sent Conn's a copy of the two line items in question: the paid $174.71 and the charge $35.00 I do not need to send in a full running bank statement. Check your records to see if the $174.71 paid on 7/29 as shown above and believe that my bank charged me $35 on 8/1 as shown above. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] stated he scheduled his payment online but it attempted to process from his closed account.    According to our records, [redacted] scheduled a payment in the amount of $186.34...

on December 5, 2015.  That payment was returned by his financial institution due to the account being closed.  [redacted] notified us on December 6, 2015 that he thought he scheduled the payment from the incorrect account.  We were unable to assist him at that time because the payment had not yet been returned. On December 11, 2015 the payment was returned by [redacted] financial institution due to the account being closed.  On December 20, 2015 [redacted] scheduled a payment for $50.00 and a payment for $136.34.  This left an outstanding balance of $30.00 due to the NSF fee. As a one-time offer and a gesture of goodwill, we will accept the amount paid and close the account.    Conn’s values [redacted] as a customer and appreciates him for bringing his concerns to our attention.   Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The issues I have is the refund process. Is it 30 business days from Decemeber 7, 2016 or when? An exact date needs to be sent to me on when I should expect this refund. 30 business days is unacceptable.Secondly, I would like a letter from Conn's on their letter head in regards of the marks being removed from my credit report. This way , when I go to review my credit report and these things have not been removed, I have proof that Conn's was suppose to remove them and take further action.They were marked on my report quickly but take longer to remove. This is unacceptable and my request needs to be met for my records.
Regards,

Thank you for the opportunity to respond to Mr. [redacted]'s concerns regarding a Conn's account.  Mr. [redacted] stated he has been receiving collection calls for an account that is not his.  According to our records, Mr. [redacted]'s telephone number was linked to a Conn's account in error. ...

We have placed the telephone number provided by Mr. [redacted] in a cease communication status.  We value Mr. [redacted] and apologize for any inconvenience he has experienced due to this matter.    Thank you, Cheryle [redacted]

Thank you for
the opportunity to respond to Mrs. [redacted]’s concerns regarding account
#[redacted].  Mrs. [redacted] stated she
made a payment on June 11, 2015 but it has not posted to her account.
 
According to our
records, Mrs. [redacted] schedules her payment through...

her online bill-pay with
her financial institution.  The payment
was misapplied to another account because the account number listed with her
financial institution is incorrect. 
 
We have
located the missing payment and applied it to Mrs. [redacted]’s account as of July
16, 2015; however, to prevent this from happing in the future, Mrs. [redacted]
will need to update the account information with her financial
institution. 
 
We have
attached a copy of Mrs. [redacted]’s payment history showing the payment
correction as well as the late fee reversal. 
Mrs. [redacted] has not received any credit marks due to this matter.
 
We value Mrs. [redacted] as a customer and
appreciate her bringing her concerns to our attention.Thank you,Cheryle S[redacted]

New Roman"">Thank you for the opportunity to
respond to Mrs. [redacted]’s complaint.  Our records show on 5/21/13, Mrs. [redacted] purchased a Corinthian
Carmel loveseat and sofa with a (48-month Furnituregard Plan)
on both pieces.  Mrs. [redacted]’s signed invoice indicates at the time of
purchase she acknowledged she was provided a copy of
the Furnituregard Plan brochure and that she understood the
coverage associated with the products.  Mrs. [redacted] elected to have
her loveseat and sofa delivered; we show Mrs. [redacted]’s delivery
was completed on 6/01/13.
 
After researching Mrs. [redacted]’s
complaint we found she contacted us on 7/16/14;
stating the sofa was sinking in and the loveseat had a tear.  A
service call was scheduled for 7/26/14;
during the inspection the serviceman found the sofa’s seat cores flat and
found a nail protruding through the upholstery skirting of
the loveseat.  The parts to repair Mrs. [redacted]’s sofa
and loveseat were ordered and the repairs were completed.  The pictures do not show at the time there
were signs of cracking and peeling. 
 
After further research we found
Mrs. [redacted] contacted us again on 5/18/15;
stating her sofa and loveseat displayed cracking and peeling. 
Mrs. [redacted] was informed cracking and peeling was considered normal with use
and was not covered under the Terms and Conditions of
the Furnituregard Plan.  As listed
in Furnituregard Plan Terms and Conditions: No. (15) WHAT
IS NOT COVERED: LETTER (J) normal wear and tear to fabrics and
leathers, such as soiling from everyday use including body oil, hair oil,
perspiration, darkened bodily contact areas or depressions in mattresses that
occur over time, LETTER (L) leather scratches, LETTER (M) cracking or peeling
of the leather topcoat or finish (except where cracking or peeling to the
leather topcoat has occurred despite application by You of leather
maintenance products as recommended that fails to perform as intended).
 
We show Mrs. [redacted] later faxed
in a Service Agreement Cancellation Request Form requesting to have
her Furnituregard coverage cancelled; as of 6/05/15 Mrs. [redacted]’s Furnituregard coverage
was cancelled. 
 
We attempted to contact Mrs.
[redacted] however we were unsuccessful in our attempt.  Based on the information that has been
provided we are unable to honor Mrs. [redacted]’s request to exchange her sofa
and loveseat; Mrs. [redacted]’s furniture is no longer covered under warranty.
 
Mrs. [redacted] may contact me
directly at [redacted] ext [redacted] if she would like to further discuss.
 
Kind regards,


 
[redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns.As stated in our previous response, if the “cash-option” is void, finance charges will be assessed from the date of purchase.  The original terms and conditions found in the retail installment contract will replace the “cash-option” addendum if the “cash-option” is void.  We included a copy of Mr. [redacted]’s signed “cash-option” addendum with our previous response.If Mr. [redacted] would like to pay his account balance in full, we ask that he contact our customer service department at 877-358-1252 for an up-to-date payoff quote. Again, Conn's values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 11/20/16, Mrs. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 36-month Repair Service Agreement Plan. Mrs. [redacted] washer and dryer were delivered, and she signed acknowledging...

receiving them in good order on 11/25/16.   We researched Mrs. [redacted] complaint and found that she contacted our service department on11/27/16stating her washer wobbles and shook when on the rinse cycle. A service inspection was scheduled for 12/6/16; during the inspection, the technician found the legs were not touching the floor and adjusted the unit to complete repairs. Mrs. [redacted] contacted service again on12/15/16regarding the same issue and was scheduled for12/19/16. During the inspection, the technician found the base shock nuts were not on the drum. The tech replaced and tightened the shock nuts to complete the repairs. Our records show Mrs. [redacted] contacted our service department on12/28/16stating the unit is still shaking.   After further review of Mrs. [redacted] service needs Conn’s has agreed to issue an exchange on the washer only. Mrs. [redacted] may visit her nearest Conn’s to re-select a new washer for up to $629.99 which is the original amount paid.   If we may be of further assistance, Mrs. [redacted] may contact us at1-877-325-1252.   Kind regards,   Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have I have contacted my local store where I made my purchase within 72 hours of my purchase to get a replacement or anything else they was to offer the local store manager and a sales associate told me I was unable to do so in the contract it states I have 72 hours to return merchandise if something was wrong with it this effective or whatever within 72 hours without having to pay a restocking fee of 15% but yet again I went ahead and did a service for the laptop after consulate calling the customer service line I took it into my local store they shipped it out and I received my laptop back with new software installed on it but same day I received it was having similar issues with the computer contact my local store again and was informed that to get another service on my laptop I will have to pay $50 to get it serviced again within one year a lady from the service center called and asked me if I had any complaints I told her of the issues before I had took it into the store but she did not let me be aware of those that I had to pay a $50 service fee to get it serviced about paying the insurance on the merchandise that giving service would be free but they informed me at my local store you only get one free service per year on each product

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is...

located on Mr. [redacted]s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Mr. [redacted] stated in his complaint that: he paid off an account that was on his credit report; and he would like an account closure letter so he can clear his credit report.  Our investigation reveals that: Mr. [redacted] paid off his charged off account on July 17, 2017; and it may take up to 30 days to receive an account closure letter once the account has been paid in full.  According to our records, Mr. [redacted] signed a 24-month retail installment contract on June 12, 2009. He agreed to have his minimum monthly payment of $62.71 due on the 12th of each month.  Mr. [redacted]s account charged off on May 31, 2012 due to payments not being made timely.   On July 17, 2017, Mr. [redacted] paid the charged off amount and the account closed.  Please note, it may take up to 30 days for an account close-out letter to be sent on charged off accounts.  On July 31, 2017, a “paid-in-full” letter was mailed to the address on file.   Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  As of February 24, 2017, Ms. [redacted]'s account is closed.  We have attached a copy of her payment history as verification that the account is closed.  Again, we value Ms. [redacted] as a customer and sincerely apologize for any inconvenience she experienced due to this matter.

Thank
you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our
records show on 3/05/12, Mrs. [redacted] purchased a
[redacted] (Peyton) furniture set which consisted of two pieces (sofa and
loveseat) with a...

48-month Furnituregard Plan on both furniture pieces. 
Mrs. [redacted]’s signed invoice indicates at the time of purchase she acknowledged
she was provided a copy of the Furnituregard Plan brochure and that she
understood the coverage associated with the products.  Mrs. [redacted] elected
to pick up his furniture from our local warehouse located in Houston, TX. 
We
researched Mrs. [redacted]’s complaint and found she contacted us on 4/13/15regarding both furniture
pieces; stating both units were lopsided when reclining and top of the backrest
was bubbling.  Mrs. [redacted] was advised during the initial call the
reported issues may not be covered under the Furnituregard coverage.  A
service call was scheduled; during the inspection the serviceman found both
sofa and loveseat mechanisms were bent, the material was bubbling and peeling
on seats and on the inside back.  The technician ordered the mechanisms
and they were installed on 5/18/15 and Mrs. [redacted] was advised the
reported damages (wear and tear) were not covered under the Furnituregard and
we would not be able to honor her request.  As listed in the Terms and
Conditions of the Furnituregard SECTION (15) Letter (J) normal wear and tear to
fabrics and leathers, (L) leather scratches, (M) cracking and peeling, (N)
leather flaws are not covered. 
 If
we may be of further assistance, Mrs. [redacted] may contact our Customer Service
department at [redacted].
 
Kind
regards,
 
 
Jana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]We did come to a mutual agreement, I picked out a different couch and chair since even though it was on the floor there was no time on when it would be available.  So I picked out a different couch which showed to have four in stock.  This was friday morning the 22nd working with Kyeisha.  They were generous and gave me the promotional tv and delivery plus 15% off.  I received two calls that night letting me know the delivery time window just like the other three times.  It was for the next day saturday between 2 to 5 p.m.  Around 4:45 no delivery I called the number provided and was informed the order had been cancelled again.  I asked why I at least didnt get a call informing me of this,  She said I should have that it was common policy.   This being my fourth time no call no show I doubt that.  I then asked why it was cancelled she had to ask the supervisor who cancelled it because her computer still showed 4 couches in stock like the salesman had seen.   Apparentley they could not be located, was a crap way of doing business to say the least and putting it as delicately as possible.  Still waiting  a settlement of mutual parties turned out to cost me my saturday waiting at the house again.  Sincerely [redacted]
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr. [redacted] has stated in the complaint: 1)       A repairman came out to service his range in June, but the unit has still not been repaired.   Our investigation reveals that: 1)    Mr. [redacted]’s last complete service call was 5/22/17. The manufacture reported that the unit was successfully repaired.     Our records show on 11/23/16, Mr. [redacted] purchased a [redacted] double range and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Mr. [redacted]’s complaint and found that he has contacted us once for service on his range. Our records show Mr. [redacted] contacted our service department on 5/17/17 stating that the burners have no heat. A service appointment was scheduled with a third party technician for 5/22/17. Based on the manufacturer’s report, the range was successfully repaired as of 5/26/17.   We have no further records showing that Mr. [redacted] has contacted us regarding any further repairs needs. If Mr. [redacted] is in need of service, he may contact our Service Department at 1-855-266-6349.   Conn’s value Mr. [redacted] as a customer and appreciates him for bringing this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] [mailto:[redacted]] Sent: Monday, August 15, 2016 10:50 PM To: drteam <[email protected]> Subject: [redacted] and [redacted] To Whom it May Concern:I apologize for not having responded sooner. The response from the customer service representative from Conns is incorrect. When we purchased the mattress we were told that we could exchange it within 120 days if we were not satisfied. It is for that reason that we went to the store and exchanged it (1st visit after purchase). As we were looking at our options the sales person stated that we would want to get one of the same brand just in case it didn't work out and we want to exchange again. We had looked at a few different options that she directed us to look at those so in case we weren't happy we could swap it out. It wasn't until we went in the third visit to swap it out that we were told it was only one time swap. This is not the information the salesperson told us. She  told us we swap it out the second time. I was told by managers in the store and corporate level customer service that this was a mistake on the behalf of their sales person but there was nothing they could do. The wrong information was communicated to me and my husband. We did receive an apology for this but it did not correct the mishap. They continue to share that the I comfort company will not allow one exchange,yet if they (conns) really wanted to take care of the customer because of their mistake, they could take the mattress back at a loss to them. this is why I think that they should handle the situation differently because the sales person gave us the wrong information. Had we been told and had we known it was only a one-time exchange we would've handled it differently. We are only holding them accountable to what they said we could do. Their salesperson did not have the correct info and therefore communicated incorrectly to us. I fail to understand what the customer should suffer the consequence of someone else's bad decision. We truly appreciate your time. [redacted] and [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 9/16/15, Mrs. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan. We researched Mrs. [redacted]’s service history and found she contacted service...

on 7/3/16 stating her washer is not washing or draining her clothes. A service appointment was scheduled for 7/6/16; during the inspection the technician found a part was needed to complete repairs. Once the part became available Mrs. [redacted] was scheduled for service on 7/13/16 however; she re-scheduled for 7/15/16. On 7/13/16, the technician reported no one was available during the scheduled appointment. The technician reported he contacted Mrs. [redacted] several times while at her residence and each time she would state she was on the way. The technician did inform Mrs. [redacted] that he was unable to wait any longer and she would need to re-schedule her appointment. Mr. [redacted] appointment was re-scheduled again for 7/18/16 however; she stated she was moving and would be unavailable for service as the unit would be in storage. Mrs. [redacted] requested an exchange but was informed the unit did not meet the qualifications at this time as repairs must be attempted before an exchange can be approved. Although we are unable to honor Mrs. [redacted]’s request for an exchange, she may contact our service department at 1-855-266-6349 to schedule an appointment to have her washer re-assessed. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he received a payoff quote on his account but that amount has changed.    According to our records, Mr. [redacted] signed a 30-month retail installment contract on August 7,...

2015.  He agreed to have his minimum monthly payment due on the 7th of each month.  Mr. [redacted] has paid 20 payments on the 30-month contract.    Mr. [redacted]’s account is an interest bearing account; therefore, the payoff amount will differ.  If Mr. [redacted] would like to pay his account balance in full, we ask that he contact us the day he plans to remit payment for an up-to-date payoff quote.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.