Alan J. Slobodnik, M.S.W.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr. [redacted] has stated in the complaint: 1)       He immediately contact us to request an exchange on his refrigerator due to issue with drawer and water liner but was told would have to pay 15% restocking fee; 2)       He has been getting the runaround regarding a resolution; and 3)       He is requesting an exchange.     Our investigation reveals that: 1)    Mrs. [redacted] contact us two days after delivery requesting to return to unit due to defect and was advised that the unit would have to be inspected before a return/exchange can be authorized; 2)    We have remained in contact with Mr. [redacted] regarding service for his refrigerator; and 3)    Mr. [redacted]’s refrigerator does not meet the qualification for an exchange at this time.     Our records show on 8/5/17, Mr. [redacted] purchased a [redacted] side-by-side refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. We show Mr. [redacted] received free delivery with his qualified purchased and his item was scheduled for delivery on 8/6/17.   We researched Mr. [redacted]’s complaint and found that upon delivery a small dent was found on the side of the refrigerator.  Mr. [redacted] was offered and accepted a 10% concession on the unit.  Mr. [redacted] signed his delivery ticket acknowledging that the item was inspected and received in good order.   Our records show Mrs. [redacted] contacted our customer service department on 8/8/17 requesting to return the refrigerator stating that the drawers do not function properly and the water line is loud. Mrs. [redacted] was informed that she would need to contact our service department to have the unit inspected before an exchange can be approved without the required 15% restocking fee.   We show Mr. [redacted] contacted our service department on 8/11/17 to have the unit inspected. A service appointment was originally scheduled for 8/18/17 however; Mrs. [redacted] requested to re-schedule for 8/21/17. During the inspection, the technician found the water line was functioning normally, but the drawers were a little hard to pull.   Although drawers are considered a cosmetic issue, we agreed to order parts to complete minor repairs. Once we have received the parts, Mr. [redacted] will be contacted to schedule installation.  However, Mr. [redacted]’s refrigerator does not meet the qualifications for an exchange at this time.   Conn’s value Mr. [redacted] as a customer and appreciates him for bringing this matter to our attention.

Thank you again for the opportunity to respond to Ms. [redacted]' concerns regarding her accounts.  We will mail a copy of Ms. [redacted]' payment histories to the address provided.  The payments have been moved from the closed account to the open accounts; therefore an overpayment has not been processed.   









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Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated there were added charges on his account he was not aware of.   According to our records, Mr. [redacted] signed a 36-month promissory note and security agreement on December 21,...

2016.  He agreed to have his minimum monthly payment of $130.11 due on the 21st of each month.  Mr. [redacted] made one payment of $100.00 on February 9, 2017; however, his minimum monthly payment is $130.11.  Mr. [redacted] stated he is also receiving collection calls.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Mr. [redacted] may pay in his local Conn's store, by mail, over the phone, or online where we also offer the option to schedule recurring payments if it is more convenient for him, before the due date. Additionally, if Mr. [redacted]’s pay date has changed, he may benefit from requesting a change of his due date each month. We ask that Mr. [redacted] contact us if he would find this beneficial.     Mr. [redacted] stated he was not aware of the insurance charge on his account.  Our records indicate, Mr. [redacted] filled out his credit application through conns.com.  The approval email Mr. [redacted] received instructed him to bring a valid ID, and proof of property insurance (renters or homeowners insurance policy) if applicable.  The email also states Customers are required to have property insurance covering the products they purchase from Conn’s and financed by Conn’s.  Customers have the Freedom to Choose; they can purchase Credit Property insurance offered by Conn’s OR provide proof of homeowners/renters insurance at the time of purchase while in our stores.    Due to this being a secured promissory note and security agreement, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full.  In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present date. Mr. [redacted] signed the Notice of Proposed Insurance page and the Freedom to choose page regarding the insurance. Mr. [redacted] may fax a copy of his homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465.  We ask that he notate her Conn’s account number on the fax for faster processing.   Conn’s respectfully disagrees that Mr. [redacted] did not receive a copy of his contract as it was emailed to the address on file on the day of his purchase.  We have included copies of his documents for his records.    We are unable to honor Mr. [redacted]’s request to return he merchandise as it is outside of the return exchange period.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.    Thank you, Cheryle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Wednesday, February 22, 2017 5:27 PM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]   Hello. I would like to take this time and thank you for everything.  Conns contacted the NM atty's general. They found the check that was never delivered. Apologized up and down, account has been closed. No further action  needed. Thank you for your time.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on9/15/15, Mr. [redacted] purchased the [redacted] Grey livingroom furniture which consists of three pieces (sofa, chaise and swivel chair) that comes with a 1-year limited manufacturer’s warranty; no additional...

coverage was purchased with Conn’s.   We researched Mr. [redacted]’s service history and found he contacted us on7/7/16 regarding repair needs on all furniture pieces. A service appointment was scheduled for7/16/16; during the inspection the serviceman found the back board on the sofa had broken and the cushion cores were flat, the cushion core on the chaise defective and seat cushion on the swivel chair sagging. The serviceman ordered the parts for all units which were delivered to Mr. [redacted]’s residence on8/4/16. Mr. [redacted]’s appointment was scheduled for8/19/16; the serviceman was able to replace the cushion core on chaise and sofa but notated the structure broke on the sofa and additional parts were needed.   The serviceman also notated that the chair needed additional webbing to correct the sagging. The manufacturer approved an exchange on the sofa and the serviceman was advised to continue with repair needs on the chair. We show Mr. [redacted]’s sofa was originally scheduled for delivery on9/1/16but he refused to return the old unit upon delivery therefore; the delivery team did not deliver his new sofa.   Mr. [redacted] was re-scheduled 9/6/16and he was made aware that the old sofa would need to be returned to receive the new sofa. We show Mr. [redacted] swivel chair was repaired on 9/16/16 up to the manufacturers’ specifications.   At this time we are unable to honor Mr. [redacted]’s request; his furniture is covered under the T&C’s of the manufacturer’s warranty. Mr. [redacted]’s chaise has been repaired as of8/19/16, his sofa was replaced on 9/6/16and the repairs to his chair was completed on9/16/16.   If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513   Kind regards,   Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs.
[redacted] concerns regarding her [redacted] account.  Mrs. [redacted] stated she was supposed to have
zero percent interest on her account; however, there is interest being assessed
on the account.
Mrs.
[redacted] made her purchase through...

[redacted]. 
The purchase did not qualify for the no-interest financing promotion
offered through [redacted].  We have
attached a copy of Mrs. [redacted]s signed authorization accepting the terms of the
financing through [redacted].  If Mrs.
[redacted] has any additional questions, we ask that he contact [redacted]
regarding his account, as Conn’s does not have access to any additional account
information.  Thank you,Cheryle Simmons

Thank you for the opportunity to respond to Mr. [redacted]’ complaint. Our records show on3/23/14, Mr. [redacted] purchased the [redacted] Red River living room furniture which consists of three pieces (sofa, loveseat and recliner) and elected to purchase a 48-month [redacted] Plan. Mr. [redacted] signed his...

invoice acknowledging her agreed to purchase the [redacted] Plan and understood the coverage associated with his merchandise. We researched Mr. [redacted] complaint and found he contacted our service department on8/31/16stating all three furniture pieces had small tears and scratches. A service appointment was scheduled for9/2/16; during this inspection the serviceman found the sofa’s leather cracked in four different areas, several cracks and scratches on the armrest of the loveseat, a 2” split in the seam armrest of the recliner and damage on the top of the recliner from the unit hitting the wall. Mr. [redacted] was contacted and made aware that the reported damages are not covered under the terms and Conditions of the [redacted] Plan at the time of his purchase. At this time we are unable to honor Mr. [redacted] request; based on the serviceman’s report the damages are not covered under warranty. Although Conn’s revised the Terms and Conditions of the ** Plan in 2015, Mr. [redacted] warranty was purchased on3/23/14. We have attached a copy of the T&C’s of the FG Plan at the time of Mr. [redacted] purchase; please seeNumber 15: What Is Not Covered Letters (k, l and m). If we may be of further assistance, Mr. [redacted] may contact us at1-866-765-1513. Kind regards, Dyeisha [redacted]Customer Relations

Thank you for the opportunity to respond to Mr.  [redacted]’s complaint.  Our records indicate that on 6/5/16 Mr.  [redacted] purchased a [redacted] 65" SUHD 4K with a 36-month Repair  Service Agreement,  [redacted] Smart Curved 40" Full HD 1080p Flat TV , a Bose...

Corporation Sound Touch 130, and two Z-Line Design Hd Mount Kits all with an included one year manufacturer’s warranty totaling $ 6245.97.   Mr.  [redacted] received a copy of the Return and Exchange Policy at the time of purchase.  Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties.   Mr.  [redacted] also signed his invoice acknowledging that he received a copy of the Return and Exchange policy. On 6/5/16 Mr. [redacted]’s electronics were picked up at Houston, TX store location 078.  After reviewing Mr. [redacted]’s complaint we show he contacted us on 6/19/16 stating that she receives an error message when she connects his sound bar. After trouble shooting it was determined the product qualified for replacement through the manufacturer’s warranty and he was made aware. On 6/21/16 Mr. [redacted] was approved to use exchange amount as a store credit to reselect anything. Due to the product only having manufacturer’s warranty we can only allow an exchange; no refunds are allowed through the mfg’s warranty exchanges.  As a gesture of goodwill , due to the product failing withing 72 hours, Conn's has agreed to honor Mr. [redacted] request to have the exchange amount credited to  his account. Mr. [redacted]  has been made aware and Conn's will follow up with him once the credit has posted to his account.  If we may be of further assistance, Mr.  [redacted]  may contact our Customer Service Department at1-877-358-1252.  Kind regards, Kristal [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 3/21/15, Mr. [redacted] purchased a [redacted] dishwasher that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s.  We confirmed Mr. [redacted]’s...

manufacturer’s warranty expired on 3/22/16.  We show Mr. [redacted] elected to have his dishwasher delivered; which was completed on 3/23/15. After researching Mr. [redacted]’s complaint we found he contacted us on four separate occasions dated from 4/03/15 through 2/01/16.  ·         4/03/15, Mr. [redacted] contacted us stating his dishwasher would not power on.  We attempted to schedule Mr. [redacted] for service; however on 4/15/15 we were contacted and informed the dishwasher had been fixed.·         11/21/15, Mr. [redacted] contacted us stating his dishwasher would not power on.  A service call was scheduled; during the inspection the technician found the wires were touching.  The technician repaired the white and black wires to the inlet.  Once the adjustments were made he tested Mr. [redacted]’s dishwasher and the unit worked properly. ·         12/23/15, Mr. [redacted] contacted us stating the dishwasher stopped working and would not power on.  A service call was scheduled; during the inspection the technician found parts needed to be replaced.  On 1/05/16, the technician completed Mr. [redacted]’s repairs by installing a new panel box.·         2/01/16, Mr. [redacted] contacted us again stating his dishwasher would stop in mid-cycle and not power on.  Mr. [redacted] was informed his dishwasher was no longer covered under warranty and it would be trip-fee of $89.95 to assess his dishwasher.  Mr. [redacted] agreed and a service call was scheduled; during the inspection the technician found the control panel needed to be replaced.  On 2/16/16, the technician completed Mr. [redacted]’s repairs by installing a new control panel. After further review we found Mr. [redacted] contacted us on 2/22/16, 4/19/16, and 5/19/16; requesting to have his dishwasher exchanged.  On all three occasions Mr. [redacted] was informed that the manufacturer’s warranty had expired on 3/22/16 and that he did not purchase any additional RSA coverage through Conn’s to review other options to exchange his dishwasher.  Mr. [redacted] was also made aware if service was needed it would be an out of pocket expense.  If we be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.   Kind regards,  Jana [redacted]

Thank you
for the opportunity to respond to Mrs. [redacted] complaint. Our records show
on 3/21/15, Mrs. [redacted] purchased a [redacted] refrigerator and gas range
both with a 24-month Repair Service Agreement Plan. Mrs. [redacted] delivery
was scheduled for 4/15/15; during delivery it was...

found the range was damaged
on the side by [redacted] (our third party delivery team). Mrs. [redacted] was offered
and accepted a 20% price concession for the damage to the range which resulted
in a credit of $119.98 that was applied to her account on 4/17/15.
 
Our
records show Mrs. [redacted] later contacted our delivery department stating the
countertop was cracked during delivery; her information was forwarded to [redacted]
for further review. The manager from [redacted] sent a certified contractor to the
residence where the alleged damages occurred for evaluation. Based on the
contractor, the estimated cost to repair was $200.00 however; [redacted] offered the
property owner $250.00 due to the inconvenience. We contacted [redacted] and was
informed they have been in contact with the property owner in attempts to
resolve reimbursements for the countertop.
 
At this
time we are unable to honor Mrs. [redacted] request to return the range; she
was offered and accepted a price concession for the damages on the unit during
delivery. Please see documentation attached. 
 
If we may
be of further assistance, Mrs. [redacted] may contact our C[redacted]omer Service
department at 1-877-358-1252.Kind regards,Dyeisha W[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’ concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] has stated in her complaint: Ms. [redacted] contacted us requesting to take advantage of Conn’s Price Guarantee, but was informed that she would lose her 24-month Cash Option term; andShe wants Conn’s to honor the Price Guarantee and adjust her invoice by $400.00 without changing her contract no interest terms.Our investigation reveals that: Ms. [redacted]’ invoice total qualified for 24-month No Interest; however adjusting the invoice total for the Price Guarantee would no longer meet the qualifications for 24-month No Interest; andAs gesture of goodwill we will honor Ms. [redacted]’ request.    Thank you for the opportunity to respond to Ms. [redacted]’ complaint.  Our records show on 2/03/18, Ms. [redacted] purchased a [redacted] reclining sofa and loveseat both with a 36-month Furnituregard Plan.  Ms. [redacted] signed her Authorization Page acknowledging that she financed $2,862.30 through [redacted] with a 24-month No Interest Term.  Ms. [redacted]’ furniture was delivered on 2/04/18 as requested.     Ms. [redacted] was provided with a copy of Conn’s Return & Exchange Policy at the time of purchase.  Our Return & Exchange Policy states: No Returns/Exchanges on – Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect.  If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your products according to those warranties.  To ensure transparency this information can be found on Conn’s website at: http://www.conns.com/returns-and-exchange/. We researched Ms. [redacted]’ complaint and found that Ms. [redacted]’ merchandise meet the qualifications of 24-months No Interest and free delivery.  We were offering the following promotional offers at the time of Ms. [redacted]’ purchase: 0% interest for 12 months on all furniture & bedding purchases $999 & up, 0% interest for 24 months on all furniture & bedding purchases $1,999 & up + Free 32” HDTV OR Free Delivery, and 0% interest for 48 months on all furniture & bedding purchases $3,999 & up + Free 32” HDTV OR Free Delivery.   After further review we found that Ms. [redacted]’ issue was escalated to upper management and Conn’s agreed to honor Ms. [redacted]’ request as a gesture of goodwill.  On 2/13/18, a credit in the amount of $437.00 was processed to Ms. [redacted] account.  We ask that Ms. [redacted] allow up to one billing-cycle for the credit to reflect on her account.  Conn’s values Ms. [redacted] as our customers and appreciates her for bringing this matter to our attention. Sincerely, Customer RelationsConn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments. As mentioned in our previous response, Mrs. [redacted]’s was approved for an exchange under the Terms and Conditions of the FurnitureGard Plan for her rails, headboard and footboard for up to the original amount paid. Since our previous response, Mrs. [redacted] has contacted our customer service department and requested to receive a refund in lieu of the exchange for the headboard, footboard and rails. Conn’s has agreed to honor Mrs. [redacted]’s request and issue a credit to her account for $384.99; we ask to please allow 7-14 business days for the credit to reflect on the account. If we may be of further assistance Mrs. [redacted] may contact us at 1-866-765-1513.  Kind regards,Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our record show on 7/29/16, Mrs. [redacted] purchased a [redacted] washer and dryer, dryer duct with clamps, washer hose and dry cords. Mrs. [redacted] delivery was scheduled for 7/30/16; our records show she was contacted the day before...

delivery to confirm her delivery and estimated time of arrival. Mrs. [redacted] requested to have her merchandise dropped off only and remain sealed. Mrs. [redacted] signed her delivery receipt acknowledging that she received her merchandise in good order.   We researched Mrs. [redacted] concerns and found she contacted our customer service department on 8/5/16, stating after moving into her new home and unwrapping the dryer she noticed the unit has scratches on it and is missing the hose. We are unable to determine when or how damages may have occurred once delivery is complete as no issue was reported at the time of delivery and Mrs. [redacted] had moved the items after they were delivered by Conn’s. Mrs. [redacted] has been informed that we are unable to compensate for any damages found after delivery was completed.   Mr. [redacted] was contacted and as a gesture of goodwill we agreed to mail a new wrench and steam kit via express mail.   If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.   Kind regards,   Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]s concerns. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Mr. [redacted] has stated in the complaint: 1) that his was washer was on the recall list and he was persuaded to purchase new washer; 2) we hauled off the old washer without permission; and 3) he has been getting the runaround about receiving a disposal form for the old washer   Our investigation reveals that: 1) Mr. [redacted] elected to purchase a new washer on 2/21/17 2) Mr. [redacted]s old washer was hauled away with upon delivery of his new washer 3) We were not able to verify the serial number on the old washer prior to the unit being shipped to the manufacturer.   Our records show on 5/30/16, Mr. [redacted] originally purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement Plan. However; due to a manufacturer’s recall on Mr. [redacted]s washer, he returned to the store on 2/21/17 and elected to purchase a ** washer which was scheduled for delivery on 2/22/17. During the delivery, Mr. [redacted]s old washer was hauled off by the delivery team and returned to the warehouse to be shipped back to the manufacturer. Our records show Mr. [redacted] contacted our Customer Service Department on 3/28/17 stating that the delivery team hauled away his old washer without leaving the serial and model number from the back of the unit. Mr. [redacted] informed the representative that the information is needed in order to send his rebate form to the manufacturer and receive reimbursement for his old washer.   After further research our records show Mr. [redacted] washer was shipped back to the manufacturer from our warehouse as a recall unit. We contacted the manufacture on Mr. [redacted]s behalf and were able to obtain the serial number for his returned unit. We were also advised by the manufacturer that they are currently waiting to receive Mr. [redacted]s rebate form that was emailed to the address provided on 4/20/17 and 5/15/17 to begin processing his claim. We spoke to Mrs. [redacted] on 5/16/17 who stated they would send the rebate form to the manufacturer to begin the process. Mr. [redacted] may forward the rebate form directly to manufacturer or send his information to [email protected] and we will be happy to submit the rebate form on his behalf. We sincerely apologize for any inconvenience Mr. [redacted] experienced during this process.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mr. [redacted]'s concerns regarding a Conn's account.  Mr. [redacted] stated his banking information was linked to a Conn's account in error and he assessed NSF fees at his financial institution due to the error.  According to our records, Mr. [redacted] notified us...

that his bank account had been debited in error.  We asked Mr. [redacted] to fax over a copy of a full running bank statement so we may research the matter.  Mr. [redacted] faxed over a copy of the bank statement; however, the statement he submitted did not have his name or account number listed.  We would need Mr. [redacted] to fax over a copy of his full running bank statement that includes his name, address, and full account number so we may research the matter further.  He may fax the requested information to 877-404-2434 for further review.  We appreciate Mr. [redacted] for brining his concerns to our attention.  We sincerely apologize for any inconvenience he has experienced due to this matter.    Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 3/11/17, Mr. [redacted] purchased a [redacted] Bundle and elected to purchase a 25-month Repair Service Agreement Plan. We contacted Mr. [redacted] on 3/22/17 and have addressed...

his concerns. We appreciate Mr. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on7/24/16, Mr. [redacted] purchased a [redacted] side-by-side refrigerator, [redacted] dishwasher, [redacted] washer and dryer, [redacted] gas range and a [redacted] over-the-counter microwave which was scheduled for delivery...

on7/28/16.   We contacted the store manager where Mr. [redacted] made his purchase regarding this matter we were advised that prior to delivery Mr. [redacted] was contacted and informed that the microwave was not available for immediate delivery. Mr. [redacted] was offer the option to re-schedule delivery once all items were available or cancel the microwave from the invoice to keep delivery scheduled for the same day (7/28/16). Mr. [redacted] elected to cancel the microwave and purchase at a later date. Our records show on7/26/16, the microwave was cancelled from Mr. [redacted] invoice and a credit of $460.00 was processed towards his account. The store manager stated he contacted Mr. [redacted] when the microwave became available to return to the store and rewrite his invoice to include the microwave but he did not want to come back to the store.   We show that the microwave is currently available. Mr. [redacted] will need to return to his nearest Conn’s to purchase the microwave; the unit purchased was cancelled from his original invoice and credited to his account.   If we may be of further assistance, Mr. [redacted] may contact us at1-866-765-1513.   Kind regards, Dyeisha [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com
[redacted]

Apple
did not introduce the [redacted] into the marketplace until April 2013 and we did
not start selling them until later that year. 
Ms. [redacted]’ [redacted] was only 1 year old at the time of purchase not 5
years as she has stated. 
Kind regards,
Kathryn [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding accounts [redacted] and [redacted].  Mr. [redacted] stated he mailed a check for $672.88 to pay off two of his accounts, but the payment was applied to the incorrect accounts.    According to our...

records, Mr. [redacted] made a payment of $672.88 on March 8, 2016.  That payment was applied to account [redacted].  The balance on this account was $112.32.  The remaining payment of $590.18 was then moved to account [redacted].  Mr. [redacted] did not want the funds applied to account [redacted].    On April 22, 2016 we applied the remaining funds of $590.18 to the accounts Mr. [redacted] wanted the funds applied to.  We have attached copies of Mr. [redacted]’s payment histories as verification.    Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he may have experienced due to this matter.    Thank you, Cheryle [redacted]