Alder

October 30, 2017RE: [redacted] *** To the Revdex.com, Thank you for bringing this to our attentionThe account has been closed and a member of our customer service team will contact Ms [redacted] shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

June 29, 2017RE: ? [redacted] ? To the Revdex.com,? Thank you for contacting usBecause the account belongs to Mr [redacted] we need to speak with him before altering our agreementThe phone number Mr [redacted] supplied us with requires an access code, which we don’t have, to ring throughWe also attempted to contact his daughter who filed the complaint but were unsuccessfulWe are happy to discuss Mr [redacted] ’s concerns and because we are unable to contact him, please have him contact me directly at 385-218-2747.? Sincerely,? Brandt N [redacted] | Alder Compliance Manager

As of this date we have not received any such letter as the one mentioned in the last correspondence

January 25, 2018RE: ? [redacted] To the Revdex.com, Thank you for contacting usMs [redacted] ’s contract was not purchased by another alarm companyWe are the same company she originally signed with, only we changed our name in from Alarm Protection to AlderMs [redacted] ’s contract was signed on July 6, and has a term of monthsThis is why she is still being billedI have attached a copy of the agreement as she requestedAs a sign of goodwill, we have waived the past due amount of $but she will need to continue making payments until July 6th of this year.Sincerely, Brandt N [redacted] | Alder Compliance Manager

December 21, 2017RE:? [redacted] ? To the Revdex.com, Ms [redacted] cancelled within her day right and her money has been refundedLet us know if anything else is needed.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

July 27, RE: [redacted] To the Revdex.com, Thank you for providing us with the information needed to locate the accountI have released your mother from the agreement and submitted a request for her money to be refundedLet us know if we can assist with anything else Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: This business DID NOT offer to send me postage paid envelope, or postage paid anything for me to return the equipment In fact, when they told me I could send back the equipment I specifically inquired if I would have to pay the postage if I sent it back and I was told that I would have My response to that was that it was an unacceptable offer I am more than weary of this company giving information and not following through on multiple promisesMost importantly the promises that were made to me the day I allowed the manipulative salesman to come into my home After I assured him MULTIPLE times that I would not, under any circumstances, be able to afford the service, and after he managed (after wearing me down after hours) to again convince me to allow them to install it, that salesman GAVE ME HIS ABSOLUTE ASSURANCE that it would be simple to cancel Simply one phone call and there would be no questions asked In fact, that turned out to be farther from the truth than even my worst suspicions would have had me believe My reason for not setting up another retrieval appointment was because they had set up appointments in the past which they had not kept (much like they did not keep any promises made to me)This company truly is immoral, deceitful and certainly an example of the reason the Revdex.com is needed Sincerely, [redacted] ***

June 7, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We apologize if there was a miscommunication between Mr [redacted] and our representativeAs soon as we receive the signed document we will send it to the credit reporting agency to have the inquiry removed ? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: I am the person on the contractThe cancellation was sent and I did not get a notification on the name change until after I tried to cancel the contractThey have not honored their end of the agreement and because they did not honor their end of the contract the agreement is moot Sincerely, [redacted] ***

October 27, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe reached out to Ms [redacted] and came to an agreementThank you for your assistance.Sincerely, Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,? ? Thank you for contacting us.? This is? common? for other companies or? customers? to switch providers.? However, Mrs [redacted] is still in a contract with Alder until 07/we are more than happy? to release her from the agreement once we receive the? payoff? amount? of $769.86.?

Please have Mr [redacted] contact his bank to verify the refund and inquire regarding their policy of refunds submitted to closed accounts

Complaint: [redacted] I am rejecting this response because:My mother cannot afford to pay the monthly charge of $ [redacted] nor can she pay $ [redacted] ($less) per month with her fixed income and vital medical needsYou stated that "in all our correspondence the claim that the alarm went off multiple times for no reason was never brought up to us" by my mother nor I, her daughter Lucretia My mother has stated that every time she has communicated with any of your service representatives on the phone I have stated it multiple times as well; however, I have focused more on her financial and health status in conversation with your representatives the past months since I returned the system by certified mail to your address in Utah on February 9, and was signed received on February 11, My mother does not have the dates of the system going off for no reason, but it happened multiple times when she was not at home and the law enforcement went to her home on each of these alarms which is an inconvenience to them as well I apologize for questioning your license to sell in Alabama I was told by legal counsel that you did not have a license to sell at various times but was still selling After I received your last response yesterday I called the Electronic Alarm Board for Alabama, and they clarified that you have a license to sell I should have double checked that information myself before stating it, but I thought my resource was valid Ultimately, my mother desperately needs out of this contract with your company She can NOT afford to pay a monthly fee for this system for the next years, nor can I She must take care of her medical needs I hope you can understand her situation She has reached a point in her life where she can no longer work and is needing several surgeries With her limited income she only has the ability to pay necessities (utilities, food, etc.) and hopefully her medical expenses Sincerely, Lucretia S***

October 18, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usI have canceled Ms [redacted] ’s account and submitted a refund to her bankA member of our customer service team will contact her shortly to schedule a time to retrieve the equipmentLet us know if we can do anything else for Ms [redacted] .Sincerely, Brandt N [redacted] | Alder Compliance Manager

I was contacted by a compliance manager and he was extremely helpful! I wish they would have directed me to him months ago Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

September 21, 2017RE: [redacted] *** To the Revdex.com, Thank you for contacting usWe released Ms [redacted] from the contract on 9/11/and asked her to return the equipment in the prepaid shipping label we offered to send herIf this is an inconvenience we can schedule a time for a technician to come by and pick the equipment up.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I can’t change or respond on my complaint overview pageBut Alder did get held of me and they did cancel my plan without a cancelation feeSo thank you for your help Sincerely, [redacted]

May 13, RE: [redacted] To the Revdex.com, Our records indicate that the technician has been scheduled with the customerPlease advise if there has been a misunderstanding Sincerely, Brandt N [redacted] | Alder Compliance Manager

December 29, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe have instructed our service department to contact the [redacted] ’s right away to get a technician out to their homeWe have also given the [redacted] ’s months of service at no chargePlease have the [redacted] ’s contact us if they need anything else.Sincerely, Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,? Thank you for contacting usIn a response to Ms [redacted] , I am showing that there has been a credit applied to her account for the time she called in letting us know that her smoke detector was having issues, which was in April and May 7th is when we were able to schedule technician out to replace the smoke detectorHowever, for the frustration it has made Ms [redacted] feel I am more than happy to offer free month to her account