Alder

October 27, 2017RE:? [redacted] ? To the Revdex.com,? Thank you for contacting usWe reached out to Ms [redacted] and came to an agreementThank you for your assistance.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

April 11, RE:? ? ? ? ? ? ? ? ? [redacted] To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] requested to cancel based on her accusation that our representative said he was there to upgrade the alarm system because we had taken over her old company and that he took advantage of her because she is elderlyWe found no evidence to support these claims, and the recorded phone conversations between Ms [redacted] and us indicate that such was never said Our records also indicate that Ms [redacted] is not a senior citizenFor these reasons we are unable to release her from the agreement but we are willing to reduce her monthly monitoring rate as a sign of good faith as mentioned in our previous response Sincerely, Brandt N [redacted] | Alder Compliance Manager

To? the Revdex.com,? Thank you for contacting us, we have been able to speak with Ms [redacted] regarding her account and gotten her schedule for a tech to come out to reinstall her system.? We would also like to bring to your attention that complaint was filed by arepresentative? from another companyIt is our understanding? that this is a violation of the better? business bureau policy and we request the? withdrawal? of the complaint.?

November 3, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe have honored Mr [redacted] ’s wishesA member of our customer service team will contact him shortly to schedule a time to retrieve our equipment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

March 23, 2017RE: [redacted] *** To the Revdex.com, Thank you for contacting us regarding this matterWe explained to Mr [redacted] that we needed bank statements to verify the amount he was requestingHowever, as a sign of good faith, the refund has been submittedPlease allow business days for this to reflect in Mr***’s bank account.Sincerely, Brandt N [redacted] | Alder Compliance Manager

December 1, 2017RE:? [redacted] ? To the Revdex.com,We spoke with Mr [redacted] and agreed to his request.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

January 6, 2017RE: [redacted] To the Revdex.com, Thank you for contacting us regarding this matterWe have agreed with Mr [redacted] that once he pays a $cancellation fee and returns the equipment we will release him from the contract Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: I rejected the offer of below because I want to see if they come to repair it on the 1/2/before I accept it Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because: They have been telling me he will come for the past month and nothing has happened yetI am not a priority with this service.? Sincerely, [redacted] ***

September 9, 2015? ? RE: [redacted] ? To the Revdex.com,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The representative that came to Ms [redacted] ’s home was from our company and , the phone application does verify home ownership.? ? ? Sincerely,? ? Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: Their response is in conflict with what they have been telling me on the phone. Alabama has had problems with predatory alarm companies and now requires them to be registered. I trying to determine if the name change from Alabama Alarm to Alarm Protection Alder was because Alabama Alarm was one of the fraudulent companies. So, first. Alder has only provided one page of a multi-page contract. Please provide a copy of the complete contract.Second, provide documentation that Alabama Alarm was operating legally in Alabama at the time of the 'name change' Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am sending you the account # and my mother's name [redacted] Account # [redacted] Sincerely, [redacted] ***

December 13, 2017RE:? [redacted] ? To the Revdex.com, As mentioned before, the statistics seem to validate what Mr [redacted] said regarding crime in the area and our research indicates he followed proper procedures when he approached Mr [redacted] We therefore are unable to cancel Mr [redacted] agreement based on the allegation that he was lied to due to the statements in question reflecting the factsIf Mr [redacted] is concerned about a particular aspect of his contract he may contact me directly at 385-218-2747.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,To Mr [redacted] This is a confirmation letter letting you know that your terms of months have beenadjusted to months, it is our customer's responsibility to give us notice days beforethe end of agreement term that you are no longer wanting service with Alder, please giveus a call day before your agreement endsThank you for your time and we are happy wecan serve you

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

November 11, 2016RE: [redacted] ( [redacted] )To the Revdex.com, Based on our review of Ms***’s letter it appears that she is displeased with the length of her mother’s agreement and the monthly rateIt is our desire that Ms [redacted] and her daughter are pleased with our agreement and we therefore are willing to reduce her contract term to months rather than and her monthly rate to $rather than $If this is acceptable we will proceed accordinglySincerely,Brandt N [redacted] | Alder Compliance Manager

November 22, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usAttached is a copy of the contract where the term of months is printed clearly and circledWe have also included a recording of a call between Alder and the customer where the terms of the agreement were explainedWe are willing to consider Ms [redacted] ’s request but we would appreciate it if she would look over the contract and listen to the call beforehandWe look forward to her response or she may contact me directly at 385-218-Sincerely, Brandt N [redacted] | Alder Compliance Manager

October 6, 2017RE: [redacted] To the RevDex.com, We spoke with Ms. [redacted] on the 2nd of October as she stated and the issue is being taken care of.Sincerely, Brandt N [redacted] | Alder Compliance Manager

September 29, 2017RE:? [redacted] ? To the Revdex.com,? We have mailed and emailed Ms [redacted] copies of her contractI have included an additional copy with this response as well as a copy of the equipment listThis document does not show window sensors being purchased by Ms [redacted] To accomodate Ms [redacted] we offered to give her a glass break sensor or window sensors at no chargeLastly, Ms [redacted] ’s monthly rate is $45.00, the additional $is from taxes required by her stateAs a gesture of goodwill I have reduced her monthly rate to $Please let us know if we can do anything else for Ms [redacted] .Sincerely,? Brandt N [redacted] | Alder Compliance Manager