Alder

November 9, 2017RE:? [redacted] ***? To the Revdex.com, Thank you for contacting usThe refunds have been submitted and should appear in Mr [redacted] bank account within the next few business daysWe appreciate the opportunity it was to have served him and we wish him the best.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

Mr [redacted] and Alder are currently communicating through email and we appear to have arrived at an amicable agreementThank you for your assistance in this matter

Complaint: [redacted] I am rejecting this response because:To Whom It May Concern:The response sounds great, although I STILL want my contract with Alder Security closed because I still feel they broke the contract to begin with by not monitoring my services as they stated they would to begin with I keep getting phone calls on a daily basis, the most recent being today, Monday, January 18, at approx2:p.mfrom a gentleman by the name of "Andrea" who states now that I owe the $1,to Monitronix and they will pay $of that bill Monitronix is not my problem at this point, it is all Alder Security and I am requesting their contract again be voided as of the date MrN [redacted] installed Alder's services into my home.PLEASE help me with this situation, as Alder calling me on a daily basis is about to run me crazy I appreciate all your assistance in this matter.Sincerely, [redacted] ***A VERY dissatisfied customer Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

? Revdex.com: ? Alder mentioned a premium plan, I was never offered this option? I will accept this offer, Alder should also ask the complaintents gender before referring to them as her/himIf Alder would like to talk to me about a premium plan, I would be open to hear about it.? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

July 6, 2017RE: [redacted] *** To the Revdex.com, We apologize for the inconvenience Ms [redacted] has experiencedAs a gesture of goodwill we have credited her account with months of service at no chargeWe have also instructed our customer service team to schedule an appointment for a technician to update the system at no chargePlease let us know if there is anything else we can do for Ms***.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:As of today's date, we have yes, been in contact and are discussing a resolution, however nothing has been finalized yet While I am pleased we have been in contact and things appear to be looking positive, until the resolution is 100% complete, I will not close the case Sincerely, [redacted] ***

June 28, ? RE:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The original contract was still valid, Ms [redacted] expressed a desire to cancel but then rescinded before going through the cancellation process so there was no need to send another agreementMs [redacted] doesn’t owe $as stated in her complaint, she is past due $We are willing to forgive this past due amount if Ms [redacted] agrees to pay the reduced monthly rate of $going forward? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because:There was a blatant disregard in the response/answer regarding my complaint from this companyHow is it that they state that each time someone calls they are told they have the wrong number, when I have identified several reps within my statement? Someone is NOT being truthful hereWhenever someone calls which is anywhere between 4-times a day and no messages are leftFirst the calls have caller Id identifying its self as Alden and then directly afterwards they call again but this time the number identifies as an unknown numberI do feel like this is unnecessary and harassmentPlease cease and desistEach time I speak with someone they are questioning me about my bill and paymentI keep saying over and over again THAT I DO NOT WANT TO DO business with this company but no one in giving me a response to thatI DO NOT WANT THIS ALARM SYSTEM UNSTALLED IN MY HOME ANYMORE PLEASE COME PICK UP THE EQUIPMENT Sincerely, [redacted]

August 31, 2017RE: ? [redacted] ? To the Revdex.com,? Thank you for contacting usWe have released Mr [redacted] from his contract as requestedA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

October 18, 2017RE:? [redacted] ? To the Revdex.com,? Thank you for contacting usI have canceled Ms [redacted] ’s account and submitted a refund to her bankA member of our customer service team will contact her shortly to schedule a time to retrieve the equipmentLet us know if we can do anything else for Ms [redacted] .Sincerely,? Brandt N [redacted] | Alder Compliance Manager

May 18, RE: [redacted] To the Revdex.com, Ms***’s contract doesn’t end until 9/14/which is why it was not cancelledAlso, information regarding the name change was sent to Ms***’s address which is the same listed on the complaint file with your bureauWe understand that Ms***’s daughter signed up with a different alarm company in March, perhaps they might be willing to release her since they installed their system where there already was oneIf it would help we would be happy to discuss this with her and her secondary providerSincerely, Brandt N [redacted] | Alder Compliance Manager

September 18, 2015? RE: [redacted] ? To the Revdex.com,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Mr [redacted] ’s agreement states the length of the contract is months and the representative appears to have circled it for emphasisWe also spoke with Mr [redacted] over the phone prior to the installation of the alarm system and specifically asked him if he understood the agreement has an initial term of months, to which he replied “yes.”? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Since this is the first time the matter of the alarm going off in the middle of the night has been brought to our attention please provide us with the dates and times these incidents occurred so that we may check to see what triggered the alarmBased upon our findings we will determine what course of action we will take.? ? Sincerely,? ? Brandt N [redacted] | Alder Compliance Manager

December 19, 2017RE:? [redacted] ***? To the Revdex.com, Please advise Ms [redacted] that the day right of rescission cancellation policy is included with her contract, which I sent with my previous responseI didn’t realize she was requesting the in-term cancellation policy and am including it with this responsePlease let us know if anything else is needed.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

July 27, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Alder Holdings is the company that supplied your home security system and provides the monitoring service you have received since Please feel free to contact me with any additional questions at ###-###-#### ? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

July 20, RE: [redacted] To the Revdex.com, The reason Mr [redacted] was charged twice in May, June, and will be charged twice again on July 27th is because his activation fee of $was split up between those three monthsSo in addition to his regular monthly bill of $an additional $was chargedHowever, due to the confusion, we still refunded Mr***’s moneyThe activation fee and monthly rate are both listed on the agreement, if Mr [redacted] has any questions regarding this I will be happy to speak with himMy number is ###-###-#### Sincerely, Brandt N [redacted] | Alder Compliance Manager

July 14, 2017RE: ? [redacted] ? To the Revdex.com,? Paying Ms [redacted] ’s balance with Vivint was an incentive to have her switch to AlderMs [redacted] cancelled her Alder account so this offer is no longer available to herThank you again for your assistance with this issueSincerely,? Brandt N [redacted] | Alder Compliance Manager

June 28, RE: [redacted] To the Revdex.com, We apologize for the inconvenience Ms [redacted] has experiencedI have credited her account months of service at no chargePlease have her contact us if anything else is needed Sincerely, Brandt N [redacted] | Alder Compliance Manager

December 8, 2017RE:? [redacted] ? To the Revdex.com, We have responded to Ms [redacted] ’s request and this will be the 4th time we’ve done soWe have decided not to cancel the contract at this timeAs a gesture of goodwill we have cleared her past due balance of $90.93, given her months of service at no charge, and reduced her monthly rate from $to $This is the most we can do for her at this time.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: I have not received a copy of the cancellation agreement/policy by emailWhy are they withholding such a simple request/documentThe rep said if contract cancelled you will pay 90% of remainder of contractThe contract is also for monthsThey prey on senior citizens Sincerely, [redacted] ***