Alder

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this? resolution is satisfactory to me Sincerely, [redacted]

Tothe Revdex.com,? Thank you for contacting us, During our research for Ms***? account regarding the contract that was left in the blue book the rep left the agreement was for reference only the agreement she signed was electronic and was Idaho specific, at the time the representative was at Ms [redacted] home we require a welcome survey that contains the terms and conditions of the agreement and Ms [redacted] confirms that she understood each item in the contractHowever, we have already mailed out a check to pay off the remainder of the agreement with MONI on? 2/21/Ms [redacted] has requested that we refund funds back into her account for being double billed by MONI we will refund the $via automatic checking account that we have on file.? ?

June 29, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We received a call on 8/7/from someone claiming to be the son of Ms [redacted] stating the agreement needed to be cancelled because of Ms [redacted] ’s medical conditionWe asked the individual, who evidence suggests was actually Ms [redacted] ’s husband, to send in medical documentation and we would consider cancelling the contractDocumentation was never received and the account is currently $past dueWe are willing to help Ms [redacted] but the conflicting information we have received has made it difficult to determine the proper approachThe remaining balance of Ms [redacted] ’s agreement is $but we would be willing to release her from the agreement if instead she pay the past due of balance of $If this is acceptable we will proceed accordingly? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

May 11, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The agreement Mr [redacted] signed was for five years, we confirmed that he understood this during a recorded phone call prior to the installation of the alarm systemIn Mr***’s letter he says that this second representative named Jeff M., who he thought was from our company, told him he was there to upgrade his alarm system and proceeded to replace our equipment with his own, even though Mr [redacted] was still in a contract with usBased on these facts this complaint should be filed on the company Jeff Mworks for, Alder / Alarm Protection has done nothing wrong and is unable to settle a dispute between Mr [redacted] and this other alarm companyWe are happy to assist in any way possible but we strongly recommend he contact the company he refers to as [redacted] , LLC to discuss what took place and how to rectify it? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

November 10, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usAn individual recently contacted us fraudulently claiming to be [redacted] and requesting to cancel the contractWe immediately tried contacting her afterwards but have not been able to reach herWe have reason to believe the individual that called was a representative from one of our competitors and we will not cancel Ms***’s contract under such suspicious circumstancesIf Ms [redacted] has any concerns she may contact me directly at 385-218-2747.Sincerely, Brandt N [redacted] | Alder Compliance Manager

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? Thank you for cancelling the contract and voiding any balance since the notice of cancellation.? Sincerely, [redacted]

Below is the information I received from the individual who has been working with the customerDue to further information which we received, Alder will be willing to cancel the contract with no further monies owed at the time in which Ms [redacted] does end up moving from the homeIf this doesn't meet her needs I will be happy to accommodate the customerThanks again for working with us on this issue and we apologize for the late responseBrandt N***Compliance ManagerAlder | Alarm ProtectionNorth WestOrem, Utah 84057D: (385) 218-2747|

March 15, 2018RE: ? [redacted] To the Revdex.com,Thank you for contacting usMr***’s refund was submitted to his bank on March 7thPlease let us know if we can do anything else for him.Sincerely, Brandt N [redacted] | Alder Compliance Manager

November 2, 2017RE:? [redacted] ***? To the Revdex.com,? A copy of the call in questions was emailed to [redacted] .Sincerely,? Brandt N [redacted] | Alder Compliance Manager

May 18, RE:? ? ? ? ? ? ? ? ? [redacted] To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms***’s contract doesn’t end until 9/14/which is why it was not cancelledAlso, information regarding the name change was sent to Ms***’s address which is the same listed on the complaint file with your bureauWe understand that Ms***’s daughter signed up with a different alarm company in March, perhaps they might be willing to release her since they installed their system where there already was oneIf it would help we would be happy to discuss this with her and her secondary provider Sincerely, Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,? ? Thank you for contacting usI have reviewed Ms [redacted] 's account and have decided to release Ms [redacted] from her agreement with no penaltiesThe equipment has been removed from her home and we have sent a letter to her home address to confirm the cancellationAdditionally, we will be refunding the initial payment made in April of $22.35, that will be refunded to her credit card that ends in 2072, as well as the full payment of $that was made in May and that will be refunded back into her bank accountMs [redacted] should expect to see those refunds within 7-daysWe hope this is sufficient for Ms [redacted] , if she needs any additional assistance please have her contact us.? Sincerely,? ? Charlotte L.| Alder Compliance Specialist

? Complaint: [redacted] I am rejecting this response because: The company has stated they have refunded me the money but they have not? I have paid over $to this company for a service I did not receive? Additionally, the tech has never showed up on times I agreed to and the sensors are still not operating correctly Sincerely, [redacted]

June 24, Re: Cindy B [redacted] To Revdex.com of Utah, We appreciate MsB [redacted] ’s concern for her aunt and uncle but we are concerned that she is the only individual expressing a desire to cancelWe are left to assume that MsB [redacted] lives in the home with her aunt and uncle since she listed her address as the same as the T***s However, the T***s appear to be content with having the system in their home Considering the circumstances we don’t feel it would be ethical to cancel the T***s agreement without their direct requestIf Marie or John expresses a desire to cancel the contract we will reconsider our positionRespectfully, Brandt N*** Compliance Manager

Complaint: [redacted] I am rejecting this response because: I have received no calls from Adler concerning thisWhen I called to cancel on November 16th and was told I couldn’t the rep I was speaking with asked me what could affordI stated if I was lied to by the sales rep that came to my home and couldn’t cancel the service that $10-$monthly was the most I could do pointing out that I’d canceled my previous security system due to the cost, which was $monthlyAfter much heated discussion about the companies sales reps (Shawn Thompson) dishonesty and my very tight budget, he offered to lower the cost to $40-something, a monthly charge that I told him I couldn’t afford Sincerely, [redacted]

December 8, 2017RE: [redacted] To the Revdex.com, Again, Ms [redacted] was never charged and the account was never activatedIf the return shipping label still hasn’t been received she can do as she wishesHowever, if the equipment is discarded and tracking shows that the label was received she will be responsible for the cost of the equipment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

September 29, 2017RE:? [redacted] ? To the Revdex.com,? Thank you for contacting us and we apologize for the inconvenience Ms [redacted] has experiencedOur records indicate that her account was credited $for the system downtimeWe would also like to offer her an additional months of service at no charge and reduce her rate from $to $However, if she would still rather cancel our agreement we will honor her wishes.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

August 18, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usI have attached a copy of the contract for Ms [redacted] ’s reviewIf Ms [redacted] believes the contract was signed prior to October 8, please have her send us a bank statement showing that Alder withdrew a payment before that date and we will reconsider our position.Sincerely, Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,Thank you for contacting usAfter reviewing the account for Ms [redacted] we have decided to cancel her account with no penaltiesWe will first need to have the equipment sent back to us in order to cancel her account, I will be stopping the monitoring of her system and will have a return label sent out for Ms***, she just needs to have the equipment placed in a box and send it back to usOnce we receive that equipment back I will have a letter sent out to confirm the cancellationIn the meantime, in order to stop the calls to Ms***, I will be waiving her past due balancePlease have Ms [redacted] contact us if she has any questionsSincerely,Charlotte L.| Alder Compliance Specialist

To the Revdex.com,? Thank you for contacting us.? We have released Ms [redacted] from her agreement with Alder with no penaltyWe will be reaching out to set up an appointment to pull our systemThank you? ? Sincerely,

December 21, 2017RE: [redacted] To the Revdex.com, Ms [redacted] cancelled within her day right and her money has been refundedLet us know if anything else is needed.Sincerely, Brandt N [redacted] | Alder Compliance Manager