Alder

March 23, 2017RE:       [redacted] To the Revdex.com, Thank you for contacting us regarding this matter. We explained to Mr. [redacted] that we needed bank statements to verify the amount he was requesting. However, as a sign of good faith, the refund has been...

submitted. Please allow 5 business days for this to reflect in Mr. [redacted]’s bank account.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, only if Alder keeps their offer of $39.99 per month for the new contact which I am requesting that they notify Revdex.com and myself of the terms of how many months and they upgrade my panel at NO additional cost to me due to the overbilling, in which I feel I have already paid for the panel from my prospective. I am also requesting they check my back door monitor again due to I have had both of my back patio doors shot out, the most recent one occurring on June 4th and the alarm did not go off with the local police station and nor was I notified. If Alder agrees to these terms, I shall accept. Sincerely, [redacted]

Ms. [redacted], In speaking with you over the phone today, I have discussed the fact that Alder is holding up our side of the contract and that by accepting the offer to lower the proce by 30% a month, your Notice of Cancellation was voided as by accepting the offer, this implies that you wish to...

keep the services and not cancel. Alder held up our end and your price has been dropped to the price of #34/99 a month and services are being provided.In a gesture of goodwill, when I spoke with you over the phone, I also offered to drop the contract to just a 3 year contract which was declined over the phone. At this time, I would like to re-offer to drop the contract length to 36 months instead of 60, take care of your past due amount which is #104.97, essentially giving you the past 3 months for free, and I will also offer to drop the monthly rate to $29.99.I have given you my direct number. You may call to discuss this offer at any time and, if I am not at my desk, please leav a messge and I will get back to you. Thank you, Travis C[redacted]Alder SecurityManager of Customer Experience

March 26, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. We would appreciate it if Mr. [redacted] would allow us one more time to schedule a technician so that we may resolve his issue. To compensate Mr. [redacted] for the inconvenience he has experienced...

we have given him three months of service at no charge and waived his past due balance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

To the Revdex.com,Thank you for contacting us, we have spoken with [redacted] at the number ###-###-####and agreed that we would refund the double billing from safe guard security. We will needa bank statement showing the processed and settled payment and will release [redacted]from the agreement with alder with no penalty. We will also be sending a shipping label, sothey could send back our equipment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is  satisfactory to me.
Sincerely,
[redacted]

Revdex.com: The companies name should appear if called. They also already have my email address.  Prior to contacting me, I  would also like Alder to acknowledge through Revdex.com receipt of the contract cancellation notice already faxed (fax receipt showed transmission OK) to them so that there will be no misunderstanding when the five year contract period is up.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Tothe Revdex.com, Thank you for contacting us,in a response to Ms. [redacted] we have agreed to release Ms. [redacted] from the agreement with Alder with no penalty. We will be sending out a return shipping label. If Ms. [redacted] caretaker would rather have a technician...

to come out to pick up the system, they will need to contact our scheduling department at 888.278.3008 EXT 739 Thank you.  Sincerely,  SomalyY.| Alder Compliance Supervisor

August 5, 2016   RE:          [redacted]   To the Revdex.com,                   We are willing to release Mr. [redacted] from the agreement, however, we like to extend an offer of reducing his monthly rate to $44.99 if he would like to stay with Alder. If he would still like to cancel we will honor his wishes.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this matter to our attention. Please provide us with as much information as possible (i.e. physical description, badge number etc.) about the individual who came to your home so we can determine if he was one of our representatives.