Alder

Complaint: [redacted] I am rejecting this response because: I have already paid for monitoring for one year already, and will only accept a monewly written contract and signed by both partiesand be compensated for the damage they have done to my home Sincerely, [redacted]

May 13, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Our records indicate that the technician has been scheduled with the customerPlease advise if there has been a misunderstanding? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,Thank you for contacting us? In a response to Ms [redacted] here is 90% of what is left of ? her agreement with Alder is $If Ms [redacted] would like to cancel her account, she will need to make that payment in full with a notice of cancellation letter ? Please let us know if she has any questions

August 1, RE: [redacted] To the Revdex.com, Mr [redacted] ’s request for the cameras to be removed and the reduction to his monthly rate was already granted on 7/25/Please let us know if there is anything else we can do for Mr [redacted] Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com:They contacted me and cleared everything upI was under contract but they ended up taking care of me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

October 12, 2017RE: [redacted] To the Revdex.com, I have attached our response to the original complaint which states that we canceled the renewal and he would only be bound to the terms of the original agreementThere is no mention of us canceling his original contract, only the renewalMr [redacted] was still responsible for canceling the agreement once the term was overAs a courtesy, I have canceled his accountIf Mr [redacted] has any questions he may call us but we ask that he speak to our representatives in a respectful manner.Sincerely, Brandt N [redacted] | Alder Compliance Manager

September 29, 2017RE:? [redacted] ***? To the Revdex.com,? We installed an alarm system for Ms [redacted] and monitored it for her for four monthsMs [redacted] has never made a payment and has negatively impacted our company by filing a complaint with your bureauShe has accused us of numerous unethical acts and has yelled and cursed at our agents for attempting to get her to pay for the service she has receivedNow, in addition to releasing her from the contract, she is asking us to let her keep equipment that is worth more than $and yet we are taking advantage of her? Please return the equipment to the following address:AlderNorth WestOrem, Utah 84057Sincerely,? Brandt N [redacted] | Alder Compliance Manager

June 24, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] has been released from the agreementA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

We have contacted Mr [redacted] via email and updated him regarding the status of our investigationWe will continue to keep him updated

Account Number: [redacted] To the Revdex.com, Thank you for contacting us, we have honored Mr [redacted] 's wishes and released him from the contract as requested with no penaltyThere will be a shipping label sent to his new address for client to send the equipment

Alder has spoken with [redacted] 's son, ***, and we have come to a mutually agreed upon resolution to this complaint

January 13, 2017RE: ? ? ? [redacted] ? To the Revdex.com,? ? ? ? ? ? ? Thank you for bringing this matter to our attentionMs [redacted] has been released from the agreement and her refund is currently being processedThank you for your assistance with this matter.? Sincerely,? Brandt N [redacted] | Alder Compliance Manager

December 15, 2017RE: [redacted] *** To the Revdex.com, Thank you for contacting usWe have honored Ms***’s requestWe will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

August 11, 2017RE: ? [redacted] ***? To the Revdex.com,? Thank you for contacting usWe have spoken with Ms [redacted] and this issue is being taken care ofThank you for your assistance.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

June 30, 2017? ? RE: ? [redacted] ***? ? To the Revdex.com,? We agree with Mr***, it is probably better that we part ways at this pointWe are terminating his account and will contact him shortly to schedule a time to retrieve our equipment.? Sincerely,? ? Brandt N [redacted] | Alder Compliance Manager

We have been working with Mr& Ms [redacted] to find a resolution to this issueWe have been told that they are transferring their contract to the new homeowner and are working to speak with them to verify this resolution

March 30, 2017RE: [redacted] *** To the Revdex.com, Although the contract states months, as a sign of good faith we have reduced the length of Mr***’s agreement from to monthsAlso, Alarm Protection changed its name to Alder in but Mr ***’s account never left usHe is still with the same company he originally signed up with.Sincerely, Brandt N [redacted] | Alder Compliance Manager

November 22, 2017RE:? [redacted] ? To the Revdex.com, Thank you for contacting usAttached is a copy of the contract where the term of months is printed clearly and circledWe have also included a recording of a call between Alder and the customer where the terms of the agreement were explainedWe are willing to consider Ms [redacted] ’s request but we would appreciate it if she would look over the contract and listen to the call beforehandWe look forward to her response or she may contact me directly at 385-218-2747.? Sincerely,? Brandt N [redacted] | Alder Compliance Manager

November 4, 2016RE: [redacted] ***To the Revdex.com, I spoke with Mr [redacted] today and informed him we would honor his wishes and release him from the contractThe account has been cancelled and Mr [redacted] is no longer under obligation to fulfill the terms of our agreementA member of our customer service team will contact him in the next day or two to schedule a time to retrieve the equipmentThank you for your assistance in this matterSincerely,Brandt N [redacted] | Alder Compliance Manager