Alder

Mr***, I am the Manager of Customer Experience at Alder SecurityAs we discussed on the phone today, Alder does attempt to ensure thatissues of this type do not happenBefore the system is installed, we do a recorded call and ask several questions to make sure that customers who have a
previous system understand that Alder is not affiliated with the customer's previous companyUnfortunately, in listening to that recorded call it is easy to see how these miscommunications occurredDue to this fact, we will be cancelling your account. Thank you, Travis C***Manager of Customer ExperienceAlder Security

To the Revdex.com, Thank you for contacting usMr *** once you have received the documentation from the doctors, Please mail to our head quarters office and make attention to Somaly.Y and also email me at [email protected]

To the Revdex.com,Thank you for contacting usWe have spoken with Mr*** regarding the complaintand going to send a technician out to his home to install outdoor cameras, door sensors and keepingthe rate the same and crediting Mr*** account for months for the
inconvenience

We are in touch with Mr*** and have come to an agreementThank you for your assistance

September 9, RE: *** *** To the Revdex.com, We spoke with Mr*** *** who requested that we cancel the agreement
with his mother, *** ***After researching the account we have agreed to release Ms*** from the contract as a gesture of good will, though the conclusion of our research suggested we were not at fault and the local police department had been notified promptlyWe have also waived all the cancellation fees and Ms*** is no longer under any obligation to Alder Please feel free to contact me at 385-218-with any questions or concerns Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

March 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usMr*** never informed us that his system was having issuesOur customer service team will contact him shortly to diagnose the problem.Sincerely, Brandt N*** | Alder Compliance Manager

Ms***, We have been in contact with you regarding this issueAt that time, we requested verification of the Notice of Cancellation which was sent within the days, whether as a fax verification sheet or a forwarded email with theNotice of Cancellation in it with verification that the
email was sent within the day time frameOnce we have that information, we will be glad to further review the facts of this case and then we will be able to find a resolution to this complaintWe look forward to receiving this information. Thank you, Travis C***Alder SecurityManager of Customer Experience

Tothe Revdex.com, Thank you for contacting us, we understand Mrs*** request and we would like to honor that request we would need a copy of the recording of the voicemail Mrs*** says she has from the sales rep, typically our sales reps do not handle account cancellations with our customers it is done through our corporate office. So, if Mrs*** was promised otherwise we would need that recording.

February 27, 2017RE: *** *** To the Revdex.com of Utah, We were able to speak with *** and we agreed to release him from the contract and, as a sign of good will, the outstanding balance was forgivenThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

Please provide us with your aunt's address or account number so that we may research this issueThank you

Revdex.com:I received a call from Alder todayI would like all communication with this company to cease as well
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To the Revdex.com,Thank you for contacting usWe have been reviewing Ms*** account, I noticed that she has some concerns about her contract and equipment now that she has moved to her new homeI have been working with our technical and scheduling team to find out the optionsMs
*** states that the system will not work in her home, but I was able to check our coverage and her system will work in the home she is in, now as far as the cameras I would like to know who her internet provider is so we can see if we will be able to tell whether the cameras would workWe are more than happy to get a technician out to Ms*** home free of charge to install the new alarm system with no fee nor any renewal neededIf Ms*** internet provider is not well enough for her new area, we may lower her rate to $and adding any extra doors or window sensors or a motion whatever she needs to feel safe in her home We will wait for her response before proceeding Sincerely,

Complaint: ***
I am rejecting this response because: I spoke with an Alder representative yesterday, and they have agreed to close our account with no fees, along with refunding the months of service. Our account is officially closed as of yesterday, April 24, 2018.
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting usI have tried to reach out to Ms*** regarding her rejection complaint, from our understanding Ms*** explained over the phone when we spoke with her 5/7/that she didn't file the complaint and does not have an email addressThis may be a representative from another company who is filing and rejecting this complaint, until we are able to verify this is Ms*** we will not respond

January 27, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** and agreed to release her from the contractAlthough her description of the events varied somewhat from what was written by Mr*** in his original complaint our desire is for her to be a satisfied customer, even if that means cancelling our agreementSincerely, Brandt N*** | Alder Compliance Manager

November 9, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe refunds have been submitted and should appear in Mr*** bank account within the next few business daysWe appreciate the opportunity it was to have served him and we wish him the
best.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory I have an appointment april I hope they keep it seems like a nice gesture to me from Adler alarmsI guess bad Apple is not indicative of their whole business
Sincerely,
*** ***

August 28, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have released Ms*** as she requestedA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***