Alder

March 21, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** and were able to come to an agreementThank you for your assistance with this matterSincerely, Brandt N*** | Alder Compliance Manager

January 25, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe apologize for the paperwork Mr*** has had to go through, it is a somewhat lengthy process when cancelling the contract earlyIt appears that the necessary documentation has been received
from Mr*** and we are only waiting for the final payment to clear.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am sending this email to let you know that Alder did make an attempt to rectify the complaint and it was with my satisfactionI have had some family emergency issues and just saw this textCan you please change the status that the customer was satisfied instead of remains unsatisfied please. Thank you*** ** ***

Thank you for contacting usWe will be releasing Mr*** from the renewal on his account, as well as clearing the past due balance of $Since Mr*** fulfilled his original agreement there is no need to return any of the equipmentIf he has any questions, please have Mr*** contact us. Sincerely,Charlotte L.| Alder Compliance Specialist

Complaint: ***
I am rejecting this response because: the sales representative lied to me telling me there was no contract He must have switched the paper work that I signed I saw him cross out the term Very dishonest company The police department of ashburn sent a warning out on this company and also in americus Too bad they did not run them before I met these crooks
Sincerely,
*** ***

April 12, 2017RE: *** *** To the Revdex.com, We have an appointment scheduled for 4/to retrieve the equipment from Ms*** homeOnce that has been completed Ms*** account with Alder will be canceledThank you for your assistance with
this matter.Sincerely, Brandt N*** | Alder Compliance Manager

Please respond with your parent's name or address so we can identify the account

October 6, 2017RE: *** *** To the Revdex.com, Thank you for contacting us and we apologize if there has been any miscommunication on our partI have submitted a refund of $to your bank, totaling months of free service, to compensate you for the two months
mentioned in your complaintRegarding the contract, you participated in a video survey that explained the terms of your agreement and which required you to say and select yes to each of the termsAs these surveys are recorded I was able to watch the video file and everything seemed to be clearly explained and you agreed to all of the termsConsequently, I don’t see how the allegations that you were completely unaware of the month contract can be truePlease let me know if you have any questions.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me, but I will NOT be completely satisfied and close this complaint until I have received all the money owed to me by AlderI do not yet see any credits in my bank account for free months.
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting usWe are concerned that these allegations are being brought forth now when the events in question took place in We would like to know why these complaints were not brought to our attention until now, years later. Regarding
Mr***’s balance with his previous provider, a check was sent in the amount of $to him to satisfy that balance Lastly, Mr*** is still being billed by Alder because his account renewed in accordance with the terms of his contract which states that a notice of cancellation must be received within days of the end the termIf Mr*** would like to have his account cancelled with Alder we would advise that he have his new company resolve his previous contractual balance just as we did for Mr*** back in Sincerely,

May 30, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Ms*** and resolved the issueWe appreciate your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

January 17, 2018RE: *** *** To the Revdex.com, Thank you for contacting usMs*** made her monthly payment once in July of and again in AugustTo date we have not received any additional payments for the services and equipment being utilized by Ms***Ms
*** had a past due balance of $which was recently waivedOur systems show that Ms***’s system is working properly, however, we are happy to send a technician to her home once she pays the $technician fee or when she begins making her monthly paymentsThank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

November 16, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Mr*** and we were able to resolve the matter.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
I HAVE NEVER gotten a REFUND of $50.87!!!!! I check my bank account quite often, in fact I'm really expecting this company to charge me AGAIN!!! I haven't used this company's service for the whole month of Aug, but yet I GOT CHARGED!!! I have told this ALDER alarm co to CANCEL my service as of July 17-but did they NO!!!!!
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting usAfter reviewing Mrs*** account, I did see there was a call done with her husband *** going over the terms and conditions of the agreement as well as verifying that Mr*** is aware that we are NOT affiliated with Vivint
However, we would like to make them happy and as a gesture of goodwill offering to lower their rate from $to $Please have Mrs*** let us know if this is acceptable Sincerely,

March 30,
RE: *** ***
To the Revdex.com,
As Ms*** has mentioned the cost of the alarm
system may be more
than she can afford we are willing to reduce her monthly
rate from $*** to $***If this is an acceptable arrangement we will
proceed accordingly
Sincerely,
Brandt N*** | Alder
Compliance Manager

Our records show that the retrieval of the equipment has been scheduledOnce it is received a refund will be issued to Ms***

June 24, RE: *** *** To the Revdex.com, I have instructed our service department not to charge Ms*** for
moving her system to her new address and I have reduced her contract to monthsLet us know if there is anything else we can do for her Sincerely, Brandt N*** | Alder Compliance Manager

May 1, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe attempted to contact Ms*** but were unable to reach herWe left a voicemail explaining that we will honor her request to cancel the renewalPlease let us know if there is anything
more we can do for Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

July 14, RE: *** *** To the Revdex.com, We spoke with Mr*** just before the installation of the alarm system
and asked if he understood that Alder was not affiliated with his previous provider and that he was signing up for new services through a new companyOnly after Mr*** stated that he understood did we proceed with the installationWe have attached that portion of the phone call for your review If Mr*** is still being billed by his previous company please have him provide us with a final bill and we will be happy to assist him in paying the balance Sincerely, Brandt N*** | Alder Compliance Manager