Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is partially satisfactory to meMrN*** agreed to cancel the contract but the subject of refunds was not discussed at this timeAlso, I have not received formal written notice of the cancellation of the contractI attempted on December to contact MrN*** to resolve the matter of refunds but without success
Sincerely,
*** ***

December 15, 2017RE: *** *** To the Revdex.com, Based on our records it appears that we have spent a significant amount of time trying to resolve this for Ms***The issue appears to have begun on 11/9/when Ms*** called us because she had just bought a new phone and was no longer able to connect with her doorbell cameraWe immediately tested the system and everything appeared to be working correctly. A technician was sent to her home shortly afterward to see if there was anything that could be done on our end, however, troubleshooting seemed to indicate that the issue was the result of a setting or limitation of bandwidth by her cell phone providerA week later a technician at our corporate office spent nearly hours on the phone with Ms*** trying to help her resolve the problem, which again, appears to be an issue with her cell phone service planAdditionally, we waived Ms***’s $past due balance and gave her two months of service at no charge as a courtesy. We feel we have been more than fair with Ms*** and if she would like, we can remove the doorbell camera from her system and reduce her monthly monitoring rate, however, we are not able to cancel her contract at this timeShe may contact me directly at 385-218-with any questions or concerns.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, only if Alder keeps their offer of $per month for the new contact which I am requesting that they notify Revdex.com and myself of the terms of how many months and they upgrade my panel at NO additional cost to me due to the overbilling, in which I feel I have already paid for the panel from my prospectiveI am also requesting they check my back door monitor again due to I have had both of my back patio doors shot out, the most recent one occurring on June 4th and the alarm did not go off with the local police station and nor was I notifiedIf Alder agrees to these terms, I shall acceptSincerely, *** ***

A copy of the video in question has been sent to Ms***'s email address

Will be more than happy to return once paid shipping label is recieved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 30, 2017 RE: *** *** To the Revdex.com, We agree with Mr***, it is probably better that we part ways at this pointWe are terminating his account and will contact him shortly to schedule a time to retrieve our equipment. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am the person on the contractThe cancellation was sent and I did not get a notification on the name change until after I tried to cancel the contractThey have not honored their end of the agreement and because they did not honor their end of the contract the agreement is moot
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They told an out right lie in regards to the part that I dated the the agreementMe nor my husband dated the agreementThe sales manager dated the agreementThey're very deceptive in their practices in trying to keep you held in their contractThe Salem and put two different dates on this contractIt clearly says that contract was enter into on But when you go below its signed in Not to mention when I kept asking them about the contractThey kept giving me the run around about itTelling me I'm not privileged to that information over the phoneSo I asked them to mail this information to me if not over the phoneAnd this went on for several monthsI never got nothing in the mailThese are wolves in sheep clothesI wouldn't refer them to none of my friends and familyIt's been nothing but a head with this companyAnything that goes wrong with the systemYou have to paid for the service call before they would even come out to take a lookalarm services would charge it to your billOr charge maintenance fees just in case something was to happenThis company is not honestAnd their very deceptive in their practice in keeping you in their contractsI would tell anyoneBuyer bewareIf they come back to my neighbor againI'll call the policeAnd advise my neighborhood association to do the same.
Sincerely,
*** ***

RE: *** ***Customer account number:*** Tothe Revdex.com, Thank you for contacting usIn response to Ms. ***'s concern, at the time that Ms*** signed up with us our company was Alarm Protection
Technology, or APT, however in our company changed names to Alder, and a letter was sent out to our customers to inform them of the name changeHer original agreement with APT is still the same agreement as with Alder, nothing has been changedWe would like to do some simple trouble shooting with Ms*** to try to solve any issues she may be having with her system, and if needed we would be happy to send out a technician to her at no costAdditionally, as a gesture of goodwill and to thank Ms*** for being a loyal customer of Alarm Protection and Alder, we would like to offer to lower her monitoring rate with us to $Please Ms*** respond back to us if this is acceptable or if she has any questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still haven't received a call from alder but I am going to reach out to them tomorrow in this matter to see where this process is now.
Sincerely,
*** ***

August 25, RE: *** *** To the Revdex.com, The system was installed July 7th and the Notice of Cancellation was received July 12thAlso, it was written clearly on the agreement that the document must be received by the 11thWe would appreciate the opportunity to have a technician look at the problem and if it is unable to be fixed we will reconsider releasing Mr*** from the agreement Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: There was five payments not three and they were all there in the paper work
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I do not wish to ever do business with this company againI do not ever want their services againI do want my refund of payments that they stole from me since February until now.
Sincerely,
*** ***

September 28, 2017RE: *** *** To the Revdex.com, The document Ms*** sent in her second communication is not what we
received originally, but with this additional information we were able to locate her accountHaving looked over Ms***’s circumstances, which we were only recently made aware of, we agree to release her from the contract and wish her the best during this difficult time. Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usMrs*** is scheduled for a technician to come out to her home on 7/19/between am - am to pick up the equipment, once we have our equipment, she will receive her reimbursementplease let us know if she has any other
questions. Sincerely,

We are working directly with *** to resolve this issueIf he has any questions, he may contact the Manager of Customer Experience directly, and he has been given that direct number

Revdex.com:
I have reviewed the response made by the business to close the account in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 22, RE: *** *** To the Revdex.com, Our records indicate that the $fee has been refunded to Ms***
I have also attached a copy of her contractWe are still unsure why she wasn’t able to receive our original email, please confirm the attachment has gone through Sincerely, Brandt N*** | Alder Compliance Manager