Alder

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed up with Alder on 4/29/and has never mentioned these allegations to us in all that timeWe have attempted to reach Ms*** to discuss this matter but we have been
unsuccessfulI left a message on her voice mail with my direct number and I would be happy to discuss this with her anytime that works for her.Sincerely, Brandt N*** | Alder Compliance Manager

June 29, RE: *** *** To the Revdex.com, We received a call on 8/7/from someone claiming to be the son of Ms
*** stating the agreement needed to be cancelled because of Ms***’s medical conditionWe asked the individual, who evidence suggests was actually Ms***’s husband, to send in medical documentation and we would consider cancelling the contractDocumentation was never received and the account is currently $past dueWe are willing to help Ms*** but the conflicting information we have received has made it difficult to determine the proper approachThe remaining balance of Ms***’s agreement is $but we would be willing to release her from the agreement if instead she pay the past due of balance of $If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:Alder has failed to provide proof that our credit card information has been permanently removed from their automated billing system
Sincerely,
*** ***

June 28, RE: *** *** To the Revdex.com, We apologize for the inconvenience Ms*** has experiencedI have credited her account months of service at no chargePlease have her contact us if anything else is needed Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I'm replying to this because they are clearly lyingThat is an awful way to do businessThe fax sheet states that it went through on 6/14/to cancel, there is no way it got there several days laterI am attaching a file with my bank statement showing the payment coming out on July 19th as well as in JuneI finally did a dispute with my bankIf Alder rejects this dispute I will be contacting Revdex.com againThis has been such a nightmare with them and I am glad I have paperwork to back up what I'm saying, and proof of their lies
Sincerely,
*** ***

June 29, 2017RE: *** *** To the Revdex.com, Thank you for contacting usOur records show that the two free months were applied to Ms***’s account and that she is sending us her final bill from her previous providerOnce we have received the bill we will
issue a check for the remaining balanceThank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: This is not the agreement you discussed over the phone with my son, He demanded you send him a copy of the contract I signed, your reply was( We don't have to send you a contract copy but we will)
However, you never sent us a contractI strongly feel I was taken advantage of because of my age, and didn't have anyone here with me to advice me .As for the Equipment, Please sent Us an Address where to return it.,and we will make sure we ship every thingback to you.Sincerely,
*** ***

To the Revdex.com, Ms***’s account has been cancelled and there will be a shipping label sent to her home address to send our equipment back, If Ms*** still has the system up and needs a technician to take it down please have her call our HQ office EXT We
have refunded $back into her Credit Card she had on file and it should take about 7-business days or sooner to showThank you for contacting us Sincerely, SomalyY | Compliance Supervisor

November 23, 2016RE: *** *** To the Revdex.com of Utah, Ms*** signed the month contract on 2/3/With having just begun the sales representative mistakenly wrote on one line of the
agreement that it was but everywhere else on the contract and the website which displays when her system went online shows Ms*** also dated the agreement next to her signature as being 2/3/The contract end date is 8/3/and we will be happy to release her at that time if she so wishes. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as this company honors what they are saying and I would love to see a better response time on issues because days is unacceptable on repairing a broken alarm system.
Sincerely,
*** ***

Mr***'s account has been cancelled and there is no remaining balanceI do not know what document he is referring toIt's possible that a bill was sent before the cancellation was finalized but any such documentation may be discarded and ignored

May 11, RE: *** *** To the Revdex.com, The agreement Mr*** signed was for five years, we confirmed that he
understood this during a recorded phone call prior to the installation of the alarm systemIn Mr***’s letter he says that this second representative named Jeff M., who he thought was from our company, told him he was there to upgrade his alarm system and proceeded to replace our equipment with his own, even though Mr*** was still in a contract with usBased on these facts this complaint should be filed on the company Jeff Mworks for, Alder / Alarm Protection has done nothing wrong and is unable to settle a dispute between Mr*** and this other alarm companyWe are happy to assist in any way possible but we strongly recommend he contact the company he refers to as *** *** ***, LLC to discuss what took place and how to rectify it Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com,Thank you for contacting usMs*** we apologize for the inconvenienceWe have submitted a request to equifax to remove the hard credit inquiry that was not authorizedPlease view the PDF file attached, let me know if you have any questionsFeel free to contact me
at EXT

June 26, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usMs*** daughter had informed us she was sending in medical documentation which we were waiting to receive before canceling the accountHowever, as a sign of
goodwill, we will cancel the agreement and waive the past due balanceA member of our customer service team will contact Ms*** shortly to schedule a time to retrieve our equipmentThank you for your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usWe would like to help the client regarding her father's account, please have her provide an address or phone number, so we could locate his account and further assist regarding this complaintThank you

May 16, 2018 RE: *** *** To the Revdex.com, Thank you for contacting us. We have refunded the May and April payments to Mr***'s bank accountPlease remind him that this typically takes 3-business days to processAlso, the account
has been cancelledPlease let us know if anything else is needed. Sincerely, Brandt.N | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, please cancel my contract thank you
*** ***

August 5, RE: *** *** To the Revdex.com, We are happy to dispatch a technician at no charge to resolve any issues the cameras may be having, and we will credit Mr***’s account one month of service at no charge as a sign of good faith, but we are unable to release him from the contract at this time Sincerely, Brandt N*** | Alder Compliance Manager

RE: *** * *** To the Revdex.com, Thank you for contacting us. We spoke with Mr*** and agreed to release him from the contract without penaltyWe will be sending a shipping label to Mr*** home to collect our
equipment

July 20, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe did have an appointment scheduled with Ms*** but due to unforeseen circumstances we needed to change it to the day before the original dateWe attempted to reach Ms***
without success so a voicemail was leftOur technician showed up but no one was homeWe called the customer days later and she immediately said “stop calling” and hung up. We would have been more than happy to fix the system but we also wanted to honor Ms***’s request. As a sign of appreciation for being a loyal customer all these years we will waive the past due balance and cancel the agreement as requestedWe wish Ms*** the best and it was a pleasure to serve her.Sincerely, Brandt N*** | Alder Compliance Manager