All My Sons Moving and Storage, Inc.

THank you for your feedback, in order to be considered for reimbursement you must call the customer care team to have a claim processed, please call 866-941-1849 and we will be happy to assist.

Thank you, we are aware of your claim and received the email rejecting our inital offer, are you available to speak now? If so,  the customer care team manager will be in contact with you to work through the claim and discuss options.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint...

ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Awaiting a call back from the customer service rep who called me on 6/3 until reconciliation has been determined this complaints is not closed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

We have a dedicated customer care team here that will help you with all of your concerns and issues, please call us at [redacted], we will send you claims/complaint forms for you to complete, thank you!

The customer has been sent a settlement offer, if the customer refuses we ask them to please send a written refusal to their customer care specialist and the claim will be brought to claims review board for further consideration, thank you.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

The $50.00 has been refunded to the credit cards [redacted] it takes about 7-10 days to show up on bank statement, please accept my apology for any confusion regarding the refund of the $50.00. Thank you for your time and patience.

Had an amazing experience with this company on two separate occasions. Today James L[redacted], Darrick K[redacted], and DaShawn C[redacted] arrived earlier than scheduled to move my Dad from his town home into a 4th floor apartment at a senior living center. They were all extremely polite, professional, and efficient. Took care when protecting and moving his furniture and even rearranged the furniture placement several times in the new apartment to make sure my Dad was happy with the placement since he would be unable to move the heavy furniture around himself if he changed his mind later. They were a pleasure to work with and made the transition into the senior living center easier for him. It is always great to be treated with genuine care and not just another "customer" to move.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I DID pay for my move. Being evicted from my home has nothing to do with several items being stolen from me. Your quote was off, I was charged over [redacted] for "supplies" and a resolution was achieved and you received my money, moving my stuff into a storage unit after receipt of payment after a quote dispute. Moving my stuff from my home for ANY reason does not give you the right to steal from me. 
Regards,
[redacted]

Dear [redacted],
sans-serif;"> 
I am responding to the complaint concerning [redacted]. All My Sons was not able to confirm the booking with [redacted] before the move date, therefore that is the reason for the misunderstanding. We apologize for any inconvenience this may have caused her.
 
Thank You,
 
[redacted]
Office Manager

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

At this time we will have to bring the claim to our claims review board to see if an increase in offer will be made to our customer. I suggest the customer works directly with the customer care team as they are here to help and reach a reasonable settlement. Right now the final settlement is $1,500.00. The claim will be brought to the claims review board, the turn around time is 30 days for a response to the claim. Again, I encourage the customer to reach out to their customer care specialists, we are located at the business development office in Dallas, TX, we are not with the local branch that moved the customer. The customer care team can be reached 8am-6pm CST Monday- Friday at 866-941-1849.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer called Revdex.com and said that they have been waiting to hear from the business regarding this resolution and this has yet to be resolved or addressed further. The customer also stated their calls have gone  un-returned for assistance.

Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this I reject the notion this company needs yet another 30 days to present to their claims review board. I also reject the notion that I should at this late date and with little progress work directly with a company that has repeatedly ignored my claim and disregarded the promises made to me regarding resolution. I fear that taking the Revdex.com out of the resolution process at this time will drag out this claim even longer, because the company will have no incentive to make it right with me. Revdex.com oversight is crucial.I continue to wonder why, if the company does not believe the validity of the two estimates I received for repairs, that they do not simply apply my claim against the liability insurance I know they carry by law. I cannot cover the $800 difference between the last company offer of $1500, and the lowest bid I received for $2300.Thank you for your assistance.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
As of today's date 03.22.2016 my card ending in 0883 has not received a credit of $50.00 as vendor All My Sons stated to your company they would issue me a credit. Please advise. Thank  you, Linda

We are in communication with the customer, she can also call our customer care team for any assistance at [redacted]

This claim with above numbers are for the same person [redacted]
[redacted]/ [redacted].
All claims have been denied, due to untimely filing and
filing a false claim. I am also sending my pervious response sent on June 2,
2014.
[redacted]