All My Sons Moving and Storage, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

I used All My Sons Moving & Storage for my move from Richmond, VA to Nashville, TN. The moves arrived promptly, and packed up quickly. My things arrived in the same condition. They placed all the boxes where I wanted them, and helped to arrange the furniture the way I liked. It can be very nerve wrecking to find a creditable moving company that will not over charge you. The fact that All My Sons offers a guarantee delivery date, and a binding estimate made me choose them. The great movers ([redacted]) sealed the deal. I would definitely use their services again, and ask for the same movers.

Dear [redacted],
I am responding to a complaint received from [redacted]. After reading the complaint, It seems [redacted] has some confusion on things. When she initially called us for an estimate, she was given one over the phone, which was explained to her it was done by weight...

because she was moving out of state. She agreed to the phone estimate, she was always given a price based on weight. She eventually called us back and wanted to reserve the dates for us to perform her move. As far as arriving too early, we do apologize for that, we do have a note she requested an early arrival whether it was for pickup or delivery I am not sure at this point. We do not charge her for any waiting time, and we apologize if the men were not pleased at first and certainly did not intend to make her move unpleasant in any way.
We did not overcharge [redacted] she was charged accordingly to the weight she had. At this time All My Sons would like to offer her $250.00 back to settle this matter with her, I hope this would be acceptable to her.
Sincerely,
[redacted]
All My Sons VA, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 12466237, and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
That refund was listed in the complaint it was put on the card 9/28/2015 the amount of $[redacted] .In home estimate $[redacted] Charged $[redacted]  Refund $[redacted] In order for me to drop my complaint I would like  All My Sons to honer there in home estimate of $[redacted] which John Michael L[redacted] said he would stand behind he said his estimates are on the high sideI would like a refund $[redacted]

Thank you for your feedback, a refund of $[redacted] has been issued to your card ending in [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this
I reject the notion this company needs yet another 30 days to present to their claims review board. I also reject the notion that I should at this late date and with little progress work directly with a company that has repeatedly ignored my claim and disregarded the promises made to me regarding resolution. I fear that taking the Revdex.com out of the resolution process at this time will drag out this claim even longer, because the company will have no incentive to make it right with me. Revdex.com oversight is crucial.
I continue to wonder why, if the company does not believe the validity of the two estimates I received for repairs, that they do not simply apply my claim against the liability insurance I know they carry by law. I cannot cover the $800 difference between the last company offer of $1500, and the lowest bid I received for $2300.
Thank you for your assistance.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Good afternoon, I am sorry to hear there was a late arrival on your move, I am also sorry to hear we did not meet expectations during your relocation with us. Thank you for your valuable feedback, I can use this information to coach, mentor and ensure quality on field. The maximum refund I can do...

is 10% which is $120.00

I will be happy to refund the $50.00 deposit the credit card ending in 0883. Please let me know if that is sufficient.

Please call the customer care team at [redacted] we will process your claim and complaint. Thank you, we look forward to working with you.

Good afternoon, thank you for your valuable feedback, we are working with you regarding your current claim with us, we hope to reach a resolution with you, as a valuable customer we want to reach a resolution and also work within the terms of our contract. We understand that you have rejected the...

last settlement offer we sent to you, we are reviewing the claim now to see if an increase in settlement will be offered.

We are very sorry to hear we did not meet the customers expectations during the relocation with us, as a resolution we can offer [redacted]

See attached settlement.

Thank you for your valuable feedback, we are sorry we did not meet your expectations during your relocation with us, please call the Customer Care Team at 866-941-1849.

I want to start by saying All My Sons truly apologizes for the behavior that was put forth by the driver as described by [redacted]. We did talk with the driver and he was given a warning about the issue concerning tipping. Although, just to explain the driver is solely responsible for driving the...

truck and loading the truck (padding & secured items) I am not sure as to the fraudulent charges [redacted] is speaking of, but she was not charged anything more than the time it took to perform her move. I went ahead and looked at the GPS for that day and our crew arrived at 9:15am and closed out the job for 2:15pm. We have a 4 hour minimum, which includes 1 hour for travel and a 9% fuel surcharge, then we bill in 30 minute increments after that.
Her total working hours were 5 + 1 hour travel = $750.00 9% fuel $67.50 for a total of $817.50. Those charges are correct and that is what she paid.
At this time, we would like to offer credit back the $80.00 for the tip she gave.
If this is acceptable, please let me know.

If our customer is accusing our dedicated movers of theft, we would ask they please call the police and file a report. Also these are serious allegations of movers that have worked with us for a while. Bathroom rugs and a box of dishes seems very odd to steal. The customer has been sent claims...

forms, please complete and return to our office for processing.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] 
I find inconsistency in the report from All My Sons Moving and Storage Company, located at [redacted]My dispute involve in paying additional moving charges on February 11,2014. I originally contacted this company from an Internet ad to move my father. I choose this company because of the distance from my father's locations. I was quoted over the phone a cost of400.00 and this was what I was willing to pay. I also told the gentleman on the phone that it was a reasonable amount and called my father to confirm. Also that 1 would not pay any additional cost. He !laid he it would document tbe notes to reflect financially this is all my father would be willing to pay.
At the beginning was asked how many rooms were in the house and I told them it would be 2 bedrooms of furniture. A living room and a small apartment kitchen dining area which including everything in the rooms... I stated several times if it would be more in cost let me know now. Three hours was quoted for the apartment size. My father and I also made a fourth call to the gentlemen to discuss TV"s and other equipment and it was told to the both us on a three way conversation to leave everything has is and they would take care of everything. The time to do this job was quoted at three hours of 99.00 per hour and 99.00 for one hour of commute for the movers which estimated a cost of 400.00.
Question: of All Sons Moving Company knew that the cost would be more why they did except my payment of
431.64 prior to the move.
I called the day before to confirm payment and options of payment since I. may not have been there at the completion of the move. I authorize payment of 431.64onFebruary 10th to come out of my checking account at [redacted]. This company was fine and very nice until after gave them my payment and everything changed after. Once the payment was received the gentleman told me that someone would call shortly to conform a time. A representative did call to confirm the time which was between 9:00 and 10:00 am on February 1,2014 the movers to come. The tone when I questioned the time of the move and completion of the move was very abrupt by the young women who called to conform the time of the move the next day. The time she schedule was between 9:00 o'clock and 10:00 o'clock and the movers were there at 8:15 that morning.
I also asked at that time how an apartment could be moved in three hours and was told that they have experienced guys to move and they do this all the time .I began to thank it must be several guys on the job. I was never ever told that two men would only be there to move my father according to the statement from the company. The morning of the move there were three men to move my father. The cost also was to include according to the company, packing and moving.
My dispute also is that 1 had no contract and the job was not evaluated by the moving company prior to the appointment and completed as confirmed. This is where the confusion has taken place. The day of the move I received a call from a gentleman from this family owned business to say that the cost would be more because the movers were going over the time allotted.
My family packed everything, took a lot over the day before, the day of and after the move. ) bad to hire an additional two people to help the guys. They arrived at around 8: 15 on February the 11th  and did not finish loading the job and heading to the new location until 11:30 which Ike three hour were up.
The company called me to sec how the move was going and told me: be that It would be charged an additional cost after the guys were finished. My response to the gentlemen was "I did not understand why I would be paying more when I asked three times If three hours would be sufficient for this job". I would have had the opportunity to make other chooses. The gentleman from the company became very rude to me and I had to stand my ground with him that he would not talk to me in the manner that he did. Explaining that he hired a third person for this move. When all along I was thinking more guys anyway because of the time he quoted for the move. He also mentioned that he had a nice truck for the move. This is irrelevant to the fact.
I should not be held responsible because no one came out to evaluate the job to find out the time it would take for the move. This gentleman also informed his guys on the day of the move after his conversation with me to shut the move down without me knowing because they were over the allotted time for the move and very abrupt with them. The movers would not stop they continued on moving my father. A Jot of items were still left in my father's home in which we had to transport ourselves. All of this were verbally told to me on three occasions that would be handled
At the end of the move I was asked to sign a form indicating the completion of the job and my account would be charged an additional 147.50. I refused to sign the form. The driver was on the phone with the company and the young lady on the phone got very ugly to say you are going to pay us our money with a serious tone. I handed the phone back to the driver because I don't conduct myself in that manner. I signed under my notes a dissatisfied complaint. However the signature area was not signed for completion. The company has the copy. I paid the balance by my credit card because the driver informed me that they would not get paid if I did not pay. I really felt sorry for the gentleman working at this company at this level of work without overtime pay when the Company failed to evaluate the job.
I understand why the timing went over because the guys had to physically take every item from the]" floor to the second floor without any mechanical devices. This is not my fault. I asked if they had a dolly and was told they did for boxes and etc. but not for furniture. How cruel can then be.
I would like to reference this information in the Revdex.com so that no one else would be misled has I felt I was.
After the move on February the 11th, We found broken china, the bed posted cracked, and damage to TV stand. I contacted the company right away and was transferred to their claims department. I feel because of the misrepresentation of this move that I should getallofmymoneybackhowever1am only disputing the 147.50of additional charges and documented to help others who may need this type of service.
No offer was made.
[redacted]

Thank you for your feedback and I am sorry there were damages during your relocation. In order to report damages you contact the Customer Care Team at [redacted]. We will be happy to assist, we look forward to hearing from you.