All My Sons Moving and Storage, Inc.

I used All My Sons Moving & Storage for my move from Richmond, VA to Nashville, TN. The moves arrived promptly, and packed up quickly. My things arrived in the same condition. They placed all the boxes where I wanted them, and helped to arrange the furniture the way I liked. It can be very nerve wrecking to find a creditable moving company that will not over charge you. The fact that All My Sons offers a guarantee delivery date, and a binding estimate made me choose them. The great movers ([redacted]) sealed the deal. I would definitely use their services again, and ask for the same movers.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear [redacted],
I am responding to a complaint received from [redacted]. After reading the complaint, It seems [redacted] has some confusion on things. When she initially called us for an estimate, she was given one over the phone, which was explained to her it was done by weight...

because she was moving out of state. She agreed to the phone estimate, she was always given a price based on weight. She eventually called us back and wanted to reserve the dates for us to perform her move. As far as arriving too early, we do apologize for that, we do have a note she requested an early arrival whether it was for pickup or delivery I am not sure at this point. We do not charge her for any waiting time, and we apologize if the men were not pleased at first and certainly did not intend to make her move unpleasant in any way.
We did not overcharge [redacted] she was charged accordingly to the weight she had. At this time All My Sons would like to offer her $250.00 back to settle this matter with her, I hope this would be acceptable to her.
Sincerely,
[redacted]
All My Sons VA, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 12466237, and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
That refund was listed in the complaint it was put on the card 9/28/2015 the amount of $[redacted] .In home estimate $[redacted] Charged $[redacted]  Refund $[redacted] In order for me to drop my complaint I would like  All My Sons to honer there in home estimate of $[redacted] which John Michael L[redacted] said he would stand behind he said his estimates are on the high sideI would like a refund $[redacted]

Thank you for your feedback, a refund of $[redacted] has been issued to your card ending in [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this
I reject the notion this company needs yet another 30 days to present to their claims review board. I also reject the notion that I should at this late date and with little progress work directly with a company that has repeatedly ignored my claim and disregarded the promises made to me regarding resolution. I fear that taking the Revdex.com out of the resolution process at this time will drag out this claim even longer, because the company will have no incentive to make it right with me. Revdex.com oversight is crucial.
I continue to wonder why, if the company does not believe the validity of the two estimates I received for repairs, that they do not simply apply my claim against the liability insurance I know they carry by law. I cannot cover the $800 difference between the last company offer of $1500, and the lowest bid I received for $2300.
Thank you for your assistance.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Good afternoon, I am sorry to hear there was a late arrival on your move, I am also sorry to hear we did not meet expectations during your relocation with us. Thank you for your valuable feedback, I can use this information to coach, mentor and ensure quality on field. The maximum refund I can do...

is 10% which is $120.00

I will be happy to refund the $50.00 deposit the credit card ending in 0883. Please let me know if that is sufficient.

Please call the customer care team at [redacted] we will process your claim and complaint. Thank you, we look forward to working with you.

Good afternoon, thank you for your valuable feedback, we are working with you regarding your current claim with us, we hope to reach a resolution with you, as a valuable customer we want to reach a resolution and also work within the terms of our contract. We understand that you have rejected the...

last settlement offer we sent to you, we are reviewing the claim now to see if an increase in settlement will be offered.

We are very sorry to hear we did not meet the customers expectations during the relocation with us, as a resolution we can offer [redacted]

See attached settlement.

Thank you for your valuable feedback, we are sorry we did not meet your expectations during your relocation with us, please call the Customer Care Team at 866-941-1849.

I want to start by saying All My Sons truly apologizes for the behavior that was put forth by the driver as described by [redacted]. We did talk with the driver and he was given a warning about the issue concerning tipping. Although, just to explain the driver is solely responsible for driving the...

truck and loading the truck (padding & secured items) I am not sure as to the fraudulent charges [redacted] is speaking of, but she was not charged anything more than the time it took to perform her move. I went ahead and looked at the GPS for that day and our crew arrived at 9:15am and closed out the job for 2:15pm. We have a 4 hour minimum, which includes 1 hour for travel and a 9% fuel surcharge, then we bill in 30 minute increments after that.
Her total working hours were 5 + 1 hour travel = $750.00 9% fuel $67.50 for a total of $817.50. Those charges are correct and that is what she paid.
At this time, we would like to offer credit back the $80.00 for the tip she gave.
If this is acceptable, please let me know.

If our customer is accusing our dedicated movers of theft, we would ask they please call the police and file a report. Also these are serious allegations of movers that have worked with us for a while. Bathroom rugs and a box of dishes seems very odd to steal. The customer has been sent claims...

forms, please complete and return to our office for processing.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer called Revdex.com and said that they have been waiting to hear from the business regarding this resolution and this has yet to be resolved or addressed further. The customer also stated their calls have gone  un-returned for assistance.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
All My Sons says that they can only offer a 20% reimbursement, but they hardly performed 50% of the contractual agreement we had. 20% would be roughly $310 - that does not begin to cover the personal property that they broke or the physical damage done to our home or the cost of the additional movers we had to hire to finish the job that All My Sons failed to complete. I stand by my request for a 50% refund.
Regards,
[redacted]