All My Sons Moving and Storage, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer called Revdex.com and said that they have been waiting to hear from the business regarding this resolution and this has yet to be resolved or addressed further. The customer also stated their calls have gone  un-returned for assistance.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
All My Sons says that they can only offer a 20% reimbursement, but they hardly performed 50% of the contractual agreement we had. 20% would be roughly $310 - that does not begin to cover the personal property that they broke or the physical damage done to our home or the cost of the additional movers we had to hire to finish the job that All My Sons failed to complete. I stand by my request for a 50% refund.
Regards,
[redacted]

We are very sorry to hear we did not meet your expectations during the relocation with us, we always strive to be clear and detailed in all our pricing, which is why we provide emails explaining pricing and why we do preparation calls prior to the move explaining what the customer should expect. I...

apologize for any communication issues, these will be addressed with the management team. We never want a customer to be unsatisfied, please accept a settlement of $[redacted] to rectify this situation.

The deposit has been refunded.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted].  It seems as if All My Sons Moving, Inc. will not take responsibility for their failure to communicate with me about the promised service, despite recorded evidence of all my contact information.  However, since no money was exchanged, I suppose the half-hearted and very tardy apology from the [redacted] will have to suffice.  Thank you for your assistance in this matter.  Revdex.com is a better organization than All My Sons Moving, Inc. could ever hope to be.
Regards,
[redacted]

We will be happy to complete any services that we provide requested by the customer. However if we provide services we must be paid for them. We hope you understand our position.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
All My Sons says that they can only offer a 20% reimbursement, but they hardly performed 50% of the contractual agreement we had. 20% would be roughly $310 - that does not begin to cover the personal property that they broke or the physical damage done to our home or the cost of the additional movers we had to hire to finish the job that All My Sons failed to complete. I stand by my request for a 50% refund.
Regards,
[redacted]

This claim has been given to upper management to review, a supervisor will be calling the customer to discuss.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All My Sons is basing this offer on the weight of the item. We have gotten estimates of how much it would cost to repair the desk to acceptable condition and replace the glass, which was entirely broken. These estimates came in at $425. We conveyed that to All My Sons via a phone conversation. They told my husband, Mark, they would be back in touch once they considered our counter offer and they never got back in touch with us. My husband has since called the company twice with no response. We do not accept this offer and are waiting for them to supply an offer that will at least repair the items delivered. They offered no compensation to repair the broken bricks, scratched floor or scratch to my ceiling. We are willing to waive those claims of damage in order to just be able to get the furniture repaired that was delivered to the [redacted]. They are free to contact me at [redacted]
Regards,
[redacted]

Review: [redacted], the operational manager, called me on 4/1/16 and asked me to tell him what items my apt and my girlfriends apt had in them. After giving him a detailed description he told me the movers would be at my girlfriends apt at 8:30 am the next day to start. They didn't show, so I called the office. He had accidentally misscheduled them for the afternoon (I had already booked the service elevator at my apt. for the morning). [redacted] called me apologizing for the mistake and said the movers will show up at 12:15pm. They show up and move all of my girlfriends items. Fortunately nobody had booked my service elevator from 2pm-4pm that afternoon, so I was able to switch my reserved spot to that time. When we got to my apt, the movers were only able to fit half of my items on the truck b/c the truck had no more room. They said it was b/c they should have started at my apt first and my girlfriends second. They had to leave 15 boxes of things, all my clothes, and my drum set. When we got to the house we were moving to, they said the bill was $1,260. I called [redacted] to arrange some sort of discount due to the fact they were 4hrs late to move and they left half of my things behind! At first he said "I see no reason why a discount is warranted." Then, after debating and speaking with his guys, he said he would discount 1/2 the fuel cost (which ended up being $60). I told him that only $60 off of a $1,260 bill was not anywhere near satisfactory for leaving half of my stuff behind and delaying my move by 4 hours (which delayed my friends who were helping me unpack too). He was incredibly rude and inconsiderate. I feel like I am owed a larger refund for the less-than-adequate services provided. The movers finished at 8pm on 4/2/16, leaving me and my friends very little time to unpack the moved material.Desired Settlement: I feel like I am owed a much larger sum than $60 for the extremely poor service, the work required of me to go back and retrieve all the items they left behind, and the 4 hour delay in the start of the move. That greatly affected the unpacking plans and my friend's schedules.

Business

Response:

Good afternoon, I am sorry to hear there was a late arrival on your move, I am also sorry to hear we did not meet expectations during your relocation with us. Thank you for your valuable feedback, I can use this information to coach, mentor and ensure quality on field. The maximum refund I can do is 10% which is $120.00

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer contacted Revdex.com and said that while the business's original offer to refund $120.00 and the customer accepted this as resolution the business has not provided this refund.

Business

Response:

emailed settlement agreement to [redacted] Brad Case Richmond [redacted]

Review: This move occurred on Thursday, July 21, 2016. My mother retained the Richmond, VA ALL MY SONS to move her three bedroom apartment to an apartment 30 minutes' drive away in [redacted], VA. SHE WAS ASSURED that, with a team of four men, they could pack her, load the truck, drive the distance, unload the truck, unpack the contents of the boxes, and leave with the broken-down boxes and packing materials IN ONE DAY for $1600. The con-artist who talked to her on the telephone assured her, in response to her doubts that all of the above could be accomplished in one day, that she was hiring a professional team: all she had to do was lable each room "Bedroom 1, " "Bedroom 2" and put signs up in the corresponding rooms in the new, empty apartment, and they would take care of the rest. Like is, we took them at their word. THEY WERE UTTERLY INCOMPETENT. They arrived late in the day (2 pm), were surly, slow, and rude -- one was so anti-social she was actually afraid of him. They packed the boxes poorly and slowly, running the clock. They mislabeled the boxes, and kept asking my mother where they should go in the new place, even though she had hung up corresponding signs as they directed her to do. She ended up having to pack alongside them just to hurry them along. They didn't leave the apartment until late at night, and then EXTORTED A SECOND PAYMENT -- another $1600 -- before they would unload the truck on the other end. They didn't finish moving her until 1 a.m., making noise the entire time. They dumped furniture in the wrong rooms, barely setting up the beds and not even bothering to push furnishings or boxes up against the walls. They didn't unpack a thing or take any boxes/trash out with them. I saw the mess they left, and we will have to hire movers just to correctly move the heavy furniture in the new place, as my 76 year old mother and myself cannot move these heavy items ourselves. It will take us weeks just to locate our possessions in those mislabeled boxes.Desired Settlement: They need to refund my mother the second $1600 they extorted from her AND send people to finish what they started and fulfill what they promised GRATIS. The furniture still needs to be moved in the proper locations, the boxes unpacked, and the empty boxes and packing material hauled away.

Business

Response:

We will be happy to complete any services that we provide requested by the customer. However if we provide services we must be paid for them. We hope you understand our position.

Review: My husband and I hired All My Sons to move us out of our 1600 sf townhome into a 3000 sf home. The movers did not fulfill the contract. They left items at our townhome causing us to have to hire another company to finish the job. All My Sons movers damaged the drywall at our townhome, broke an antique headboard and initially tried to hide the damage, shattered vintage glassware, and one mover just outright quit about 7 hours into the job that should have taken no more than 5 hours. When I contacted their manager, he would not return my phone call. When I called back a 3rd time and did get to speak with him, he dismissed my allegations saying he needed to verify with his movers. Of course they will deny any wrongdoing. What happened to the customer coming first?Desired Settlement: While I do acknowledge we received a service, it is not what we were promised and certainly not indicative of the price I was charged. I believe a fair settlement would be a 50% refund (33% to account for the fact that 1 of the 3 movers did not work the entire shift and 17% to account for the damage to personal property).

Business

Response:

The maximum settlement we can offer is 20% of the cost of the move.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

All My Sons says that they can only offer a 20% reimbursement, but they hardly performed 50% of the contractual agreement we had. 20% would be roughly $310 - that does not begin to cover the personal property that they broke or the physical damage done to our home or the cost of the additional movers we had to hire to finish the job that All My Sons failed to complete. I stand by my request for a 50% refund.

Regards,

Review: All My Sons represented that I would receive a discount below the stated 'Not-to-exceed Cost'. I tried confirming the discount multiple times and was unable to get a response. I received NO discount and was charged the maximum amount. This was a bait n switch. Further, they did not perform the service as described, as they failed to place protective runners on the floor of my new residence and they damaged the wall. Lastly, they damaged several items.Desired Settlement: Receive a discount as represented, approximately $500, and replacement/compensation for damaged items and repairs.

Business

Response:

Thank you for your valuable feedback, we are sorry we did not meet your expectations during your relocation with us, please call the Customer Care Team at 866-941-1849.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Awaiting a call back from the customer service rep who called me on 6/3 until reconciliation has been determined this complaints is not closed.

Regards,

Business

Response:

See attached settlement.

Review: THIS COMPANY IS THE WORST MOVING COMPANY I HAVE EVER WORKED WITH. AND THAT SAYS A LOT SINCE IVE MOVED QUITE A BIT IN THE MILITARY. I WENT WITH THIS COMPANY BECAUSE ON THEIR ADVERTISEMENT IT SAYS THEY TAKE APART AND REASSEMBLE ALL ITEMS FREE OF CHARGE. WELL NOT FREE IT COMES WITH THE PRICE. THAT IS THE ONLY REASON I CHOSE THEM. WHEN I MADE MY RESERVATION I TOLD THEM I HAD BUNK BEDS IN THE INITIAL INVENTORY ALONG WITH MANY OTHER ITEMS NOT A PROBLEM. THE NIGHT BEFORE MY MOVE. THEY CALLED TO CONFIRM THE APPOINTMENT. I TOLD THEM ABOUT THE BUNK BEDS AGAIN. AND I WAS THEN TOLD THAT WE DO NOT TAKE DOWN BUNK BEDS OR PUT THEM BACK TOGETHER!!!!! WHAT?!? THAT WOULD HAVE BEEN NICE TO KNOW. SO NOW I HAVE BUNK BEDS AND LOFT BEDS THAT THE MOVERS WONT MOVE. SO NOW ITS ON ME. WHILE IM PAYING THEM ALMOST $200 PER HOUR!!!!!! WHEN THEY CAME THEY IT WAS A MAN AND TO VERY YOUNG MEN/KIDS. THEY DID NOT WORK IN AN ORGANIZED FASHION. THEY LOOKED TO THE OLDER GENTLEMAN FOR ALL DIRECTIONS. ALL OF A SUDDEN THEY SAID THAT ONE GOT BIT UPSTAIRS BY A BUG. AND ASKED IF MY DOG HAD FLEAS AT ALL? MY DOG HAS NEVER HAD FLEAS OF ANY SORT. SO THEN THE OLDER GUY SAYS HIS GUY IS SWELLING UP AND IT MUST BE BED BUGS IN THE MASTER MATTRESS. BEFORE TALKING TO ME OR SHOWING ME WHAT HE WAS TALKING ABOUT. HE ALREADY CALLED BACK TO HIS BOSS AND SAID IT HAD TO BE BED BUGS. I WAS SHOCKED I DEMANDED FOR THEM TO SHOW ME WHERE!!! HE GOES TO SHOW ME WHAT HE THOUGHT WAS A BED BUG ON THE BOTTOM OF THE MATTRESS. HE SAID THOSE 3 BLACK DOTS ON THE MATTRESS. I LOOKED ASKED RIGHT HERE? AND HE SAID YES. I PROCEEDED TO PULL THE BLACK DOTS OFF AND THEY WERE [redacted] OF SOCK FUZZ!!!!!!! AND ONE PIECE OF STRING THAT WAS BALLED UP!!!!!! I ASKED IF HE WANTED TO TOUCH IT? DID HE SEE THAT IT WAS A BALL OF FUZZ? HE SAID YES! I TOLD HIM TO CALL HIS BOSS AND TELL HIM THAT HE MADE A MISTAKE. INSTEAD HE DROVE OF! SO IT WAS NOT A BED BUG BUT INFACT FUZZ!!!!! MY HUSBAND IS A POLICE OFFICER AND WEARS BLACK WORK SOCKS. THEY LEFT MY STUFF OUTSIDE!Desired Settlement: To pay for last minute moving. And refund my deposit.

Business

Response:

The deposit has been refunded.

Review: I was cheated by a moving company who collected a deposit, loaded my furniture and took it to the new place, then demanded double the quote, and threatened to drive away with my furniture if I didn't pay. They broke multiple items, there are items missing and dumped all furniture and boxes in the new apartment helter skelter and I had to try to do it myself and couldn't due to bad health, so had to hire people to help, and am still living in chaos.Desired Settlement: I would like to see their licenses to do business pulled, and I want a refund of the money they blackmailed me for.

Business

Response:

Please contact the customer care team regarding your issues, our number is [redacted], we will be happy to help.

Review: The movers would move one box every 20 minutes. I called within the firaat hour to complain, their office would not give me a new crew, would not allow me to get my belongings back. They loaded less than half of a small uhaul trailer and would not give me my belongings until I paid them $1000! The office refused to look at photos, my neighbors saw the guys standing outaide for pwriods of 20 to 30 minutes at a time. They only worked SLOWER after the office called them.their management told me if I got a different crew I would have to pay $300 for overnight storage of my belongings. They broke MANY of my items slamming them around, and tossing them down the stairwells. They held me and my belongings hostage for SEVEN hours! And performed very little service. Last year I used the same company to move the SAME belongings, and it was $300. What they did to me was CRIMINAL. I asked them to STOP working, and they did not. They continued to stand around and bill me for it doing no work whatsoever. Managemwnt argued with me about the amount of items I had, when I have PHOTOS to prove otherwise. I also have neighbors who watched them doing nothing. One Neighbor watched the ENTIRE thing from her balcony.Desired Settlement: I believe they should be paid for what they did move, but that I was billed an OUTRAGEOUS amount for the work done. One worker sat in the truck and told me he didnt have to do anything and could still charge me. I was billed per person per hour. I believe they gouged me intentionally by working as slowly as possible in order to charge a higher amount for less work.

Business

Response:

THank you for your feedback, in order to be considered for reimbursement you must call the customer care team to have a claim processed, please call 866-941-1849 and we will be happy to assist.

Review: [redacted], the operational manager, called me on 4/1/16 and asked me to tell him what items my apt and my girlfriends apt had in them. After giving him a detailed description he told me the movers would be at my girlfriends apt at 8:30 am the next day to start. They didn't show, so I called the office. He had accidentally misscheduled them for the afternoon (I had already booked the service elevator at my apt. for the morning). [redacted] called me apologizing for the mistake and said the movers will show up at 12:15pm. They show up and move all of my girlfriends items. Fortunately nobody had booked my service elevator from 2pm-4pm that afternoon, so I was able to switch my reserved spot to that time. When we got to my apt, the movers were only able to fit half of my items on the truck b/c the truck had no more room. They said it was b/c they should have started at my apt first and my girlfriends second. They had to leave 15 boxes of things, all my clothes, and my drum set. When we got to the house we were moving to, they said the bill was $1,260. I called [redacted] to arrange some sort of discount due to the fact they were 4hrs late to move and they left half of my things behind! At first he said "I see no reason why a discount is warranted." Then, after debating and speaking with his guys, he said he would discount 1/2 the fuel cost (which ended up being $60). I told him that only $60 off of a $1,260 bill was not anywhere near satisfactory for leaving half of my stuff behind and delaying my move by 4 hours (which delayed my friends who were helping me unpack too). He was incredibly rude and inconsiderate. I feel like I am owed a larger refund for the less-than-adequate services provided. The movers finished at 8pm on 4/2/16, leaving me and my friends very little time to unpack the moved material.Desired Settlement: I feel like I am owed a much larger sum than $60 for the extremely poor service, the work required of me to go back and retrieve all the items they left behind, and the 4 hour delay in the start of the move. That greatly affected the unpacking plans and my friend's schedules.

Business

Response:

Good afternoon, I am sorry to hear there was a late arrival on your move, I am also sorry to hear we did not meet expectations during your relocation with us. Thank you for your valuable feedback, I can use this information to coach, mentor and ensure quality on field. The maximum refund I can do is 10% which is $120.00

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

This was written to the company on October 17th... I gave your company an opportunity to rectify this horrific experience, and after they promised to send someone the following day to assist in moving numerous boxes downstairs, it never happened. So let me begin at the beginning. I went with your company at considerably more expense because the service would be “exceptional”. The service was anything but that. Beginning with arriving late. One of the movers was performing an inventory about 10 minutes after they arrived, and asked me if I was aware that they should receive a tip. It needed to be in the form of cash or a check. He suggested 100.00 per person was customary. I told him I did not have $400 in cash and asked if it could be paid by credit card. I felt since we were only 10 minutes into the move that if I did not give them a tip that perhaps my belongings would not bode well. I thought that tipping was voluntary, but obviously not with your company. I felt much as I would have felt if a waitress asked for a tip before she actually served you your food. I called your company and they stated that they were paid to do their job. That did not make me feel any better…attitudes changed. I then decided I would write them a check for $250.00 when we were at the beginning of the move because I felt intimidated. I left my apartment at 12:00 and was told that they had unloaded the storage units and would be finished with my apartment shortly. They arrived at my mother’s apartment which is 20 minutes away at 3:45. According to them they had not had lunch. That made no sense to me at all…why did it take them 3 ½ hours to reach my mother’s apartment? I offered to buy them a pizza and they said they were “tired of pizza”. I never mentioned food again. It took them 30 minutes to load my mother’s furniture and we were on the road at about 4:30. We arrived in Elizabeth City at about 6PM because of traffic. I asked them to please place the boxes and garment boxes in the proper room. I am 66 years old and I cannot carry heavy boxes upstairs. Everything was labeled very clearly. They put boxes wherever they chose and since there was just me I really could not monitor them. I then mentioned that the contract stated that they would put together four pieces of furniture. At that point one of the movers asked me if I knew that they needed to get back to Richmond sometime tonight. It was stated in anger and with sarcasm. I said I’m sorry, but that was not my problem. I paid for a service and I expected to receive the service. He continued to argue with me. I then asked them to leave and that I didn’t want them to put anything together. Chris stated that they would put the furniture together and instructed them to do so…I wanted them out. I felt threatened. After they finished with that, I was asked to fill out an evaluation while Chris sat beside me, he said if I didn’t fill it out they could handle it. Well now what should I write, the truth or what they were going to complete anyway. The next morning I placed a stop payment on the check and called your office. I recounted the entire experience. The company representative apologized and I was told that someone would come and assist me in moving the boxes downstairs. I said that would be helpful. I received a call that said it would be the following day and I have not heard back sense. This was a horrible experience. I will not let this fly. I am so outraged that even though it was not my money but my companies I will not rest until someone refunds a portion of our money. I will give you 24 hours to respond and after that I will use my media contacts to make sure that no one else has this experience in Hampton Roads. I was eventually contacted by the operations manager Justin S[redacted]. He offered me $250.00, $600 and eventually 800.00. Since my company paid for the move ( I think you can now see how strongly I felt about their horrific service) I agreed to the $800.00 for them but wanted $198 for hiring a handyman to assist me with boxes etc. I am a senior citizen and a woman. I hope that tells you something about this company.
By the way I have not heard from Mr. S[redacted] from Oct. 17, 2015 and it's November 1,2015.

Review: We were overcharged and they would not deliver our property unless we paid up front with a credit card, not check nor cash until the overage amount was paid. Although, we were never notified ahead of time about the additional amount until after our credit card was run. Also, we called right then and there and the companies excuse was charges that came up after the fact. However, we were promised with three of us witnessing and listening to the conversation that the amount would NEVER GO UP OR BE RAISED! The company states that the charges were also from the weight of our property but $1,700.00 overcharge is a big difference and mistake on weighing which they never verified or showed any proof to us. If there was such a big discrepancy it should have been brought to our attention ahead of time, before delivery since we were promised one price that was NOT to go up in [redacted] own words. They never notified us of any changes or issues. In fact, we never even had proof that the trucks were weighed for it being a Virginia state law, we have seen nothing showing any such evidence. Nothing but their statement listing all sorts of extra charges that were obviously made up! This company should be shut down for their unethical and possibly illegal practice since we have recently found that they did the same things to many other customers over the last few months. Wish we saw those reviews first so we could have avoided them totally! I think to top it off the damage they cause to customers belongings is also a major issue!Desired Settlement: Trying to recoup some or all of the funds that they overcharged us and for the damages to our property that was done on expensive items which we have pictures of. So far, the company has avoided ALL our phone calls and gave us some number to handle the issue which it has been over a week and still nothing received to handle the damaged items issue. This company preys on people that they call customers and then do not follow up with the issues they create. This company needs to do every person they have wronged over the years a big favor and go out of business permanently, since it seems no one can get anything done to get back what they were wronged for by All My Sons Moving and Storage!! Worst company by far!

Business

Response:

Please call the customer care team at [redacted] we will process your claim and complaint. Thank you, we look forward to working with you.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: All My Sons Moving is non-responsive in repairing property damage created by their movers in my June 28 move in. Estimates I have received total approximately $2500 to cathedral ceiling and banister. I filed a claim July 28 and had follow up conversations seeking damages/repairs on 8/15 and 9/15. I feel as if I am getting " the run around", and have little recourse as my bill is paid in full!

Joel H[redacted] of AMS assured me during both conversations an AMS preferred vendor would be contacting me about the repairs needed to my newly renovated home. The repairs are needed due to the work of the moving team on June 28. I was moved on a Sunday, and immediately called dispatch with the claim issue that day, the next day and the week. I never received a call back until I took the initiative and called a customer service line with my issue. I had two estimates completed for the repairs, which I included in my claim. I rejected the AMS “release and settlement agreement” dated 8/12/2015 as the amount was for $215.00, nowhere near the amount I need to repair the damage.

Certainly All My Sons as a reputable company in Richmond is in compliance with Virginia law and carries liability insurance to quickly and efficiently expedite customer claims. I have a gaping 3 inch hole in my ceiling, several small holes and banister that is scraped, chipped and dirty because of the work of the moving team.Desired Settlement: Our new home was remodeled specifically for us and was newly painted. The moving team created a good deal of damage to walls, my ceiling and my banister through NO FAULT of my own.

I'd like AMS to pay for the repairs directly to a contractor of my choice ASAP. I do not wish to deal with them any further, and have no desire to have them send their own vendor/contractor. This has gone on far too long and could have been easily y settled the next week when I was still unpacked. I just want my ceiling and banister like new again.

Business

Response:

Good afternoon, thank you for your valuable feedback, we are working with you regarding your current claim with us, we hope to reach a resolution with you, as a valuable customer we want to reach a resolution and also work within the terms of our contract. We understand that you have rejected the last settlement offer we sent to you, we are reviewing the claim now to see if an increase in settlement will be offered.

Business

Response:

At this time we will have to bring the claim to our claims review board to see if an increase in offer will be made to our customer. I suggest the customer works directly with the customer care team as they are here to help and reach a reasonable settlement. Right now the final settlement is $1,500.00. The claim will be brought to the claims review board, the turn around time is 30 days for a response to the claim. Again, I encourage the customer to reach out to their customer care specialists, we are located at the business development office in Dallas, TX, we are not with the local branch that moved the customer. The customer care team can be reached 8am-6pm CST Monday- Friday at 866-941-1849.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. this I reject the notion this company needs yet another 30 days to present to their claims review board. I also reject the notion that I should at this late date and with little progress work directly with a company that has repeatedly ignored my claim and disregarded the promises made to me regarding resolution. I fear that taking the Revdex.com out of the resolution process at this time will drag out this claim even longer, because the company will have no incentive to make it right with me. Revdex.com oversight is crucial.I continue to wonder why, if the company does not believe the validity of the two estimates I received for repairs, that they do not simply apply my claim against the liability insurance I know they carry by law. I cannot cover the $800 difference between the last company offer of $1500, and the lowest bid I received for $2300.Thank you for your assistance.

Regards,