All My Sons Moving & Storage of Fort Worth

The quality of their work was terrible. They were rude. They left trash in the floor from their supplies. I asked them to pick it up, they said, we are movers not trash people. They broke or damaged numerous items. I called their office to complain, they were rude. They charged a lot more than the estimate.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11528558, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowIt is as my studio moved and my credit card chargedBooked by my mother [redacted] but I was listed on the confirmation emails Regards, [redacted] ***

Please ask them to call Ashley H [redacted] at ###-###-#### to discussThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I spoke with AMS last week and am waiting to hear back I am asking that they refund half of the move ($500) in addition to the money owed for the damaged furniture ($400) This amount ($900) would be sufficient in resolving my claim and no further action would be needed I do not feel that the $for damages (according to AMS's $per pound policy) should affect the amount I am requesting for this grievance Regards, [redacted] ***

Good afternoon, all charges were explained to the customerThe men worked and provided the service, if we make a mistake we own up to it, based on the research no mistakes were made when explaining everything to the customer Labor Charge $Minimum Labor Charge $Fuel Charge $Travel Time Charge $Packing Materials $Specialty Items $Additional Charge $Storage $Total Charges $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11528558, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Customer ID number [redacted] Regards, [redacted] ***

As we have told [redacted] , the claim process is all handled togetherWe have never rejected paying for the mailbox This was made clear to [redacted] on the day of the move when he specified there were other damagesThere is a legal process we have to follow which is a requirement of the stateThis is not an All My Sons PolicyWe are not wanting to give [redacted] $for the furnitureWe gave him $discount on the move as well as additional men at no charge to help him through his move in which we did not charge himWe have given him over $total for the claim including the mailboxI spoke personally with [redacted] s wife and gave her a breakdown of the weights of the furniture that contained minor damageAlso, $per pound is for catastrophic loss or damage in which I was notI explained to his wife that the bed is not the entire bed as the mattresses and box springs as well as the rails are all in good condition with very minor damage to the other piece which does weight only lbsWe have offered more then the valuationWe agreed to pay for the mailbox, $on top of the additional $we have already given him He was provided all of the material to purchase and insurance policy which they have waived their right nowThey acknowledged receipt of the Rights and Responsibilities on the BOL as wellWe provide options to our customers in the event something does happen, and for their comfortAgain, I am sorry for the long process, I know money can be an issue and we are trying to work as quickly as we can to get this resolvedAll of the paperwork has been sent over to [redacted] We have done everything possible to close out this claim but at this time I do not feel there is anything we can do to make [redacted] happy On 7/28/at 10:AM [redacted] spoke to my counterpart *** [redacted] sent him the email which I was pasted belowThis is the email that was received on that dateThis is the email that automatically gets sent to every one of my customers upon the booking of the moveAs I stated, I want to ensure nothing is missed and that we take care of our customers Email sent: 10/28/at 10:AM Our sincere thanks on entrusting our Team with your upcoming move!Welcome to the Family!Below is information regarding Valuation & Supplemental Moving Insurance Valuation Included in you move is at no additional charge is $per pound, per article(For example, if your pound table is damaged during your move, your mover is liable for a maximum of $(lbsX = $60.00)This is not insurance!If you'd like to add any 3rd party Supplemental Insurance on your move please visithttp://www.movinginsurance.com/index.aspor We'd be glad to help you set it up! Insurance must be purchased hours prior to the move.AMS Packing Tips:http://www.allmysons.com/ams_packingguide.aspx"Its What We Do!"The All My Sons Moving Family! We strive to make sure all of our customers are fully aware of all of the charges as well as the difference between valuation and insuranceWe provide them with the material to purchase an insurance policyOn the contract, how signed that he did not want insurance for his move, that if any damages occurWe would only be liable for $per pound valuation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.All My Sons has received my claim and I am now waiting for it to be processed I have not received my refund yet, so this dispute has not yet been resolved Regards, [redacted] ***

[redacted] , I would be willing to settle in the amount of $for youTrust me I want to help you guys out and willing to do that to get this handled properlyI will contact my team to send out the release to you today via emailOnce you sign and return to us we will have a check sent to youI am glad that we were able to resolve this claimIf there is anything else please do give me a call Thank you, [redacted]

I have been in communication with them and given them all of the documentation they requestedThey have received full breakdown of all chargesThe claim is being handled by the claims department and is being processed in which was explained to ***If there is anything else I can do to help you please feel free to give me a call directly [redacted]

Please provide exactly who you emailed, we have no recordPlease provide the email address

Your salesperson was the one who informed, instructed and guilded me to go the way you state She was part of the entire set up of the move with me She provided to me on how to set up the pack and load, certain items that should be handled by AMSwhy to have ABF drive and was beside me in my call when settting this move with ABF She acted as an agent for both companies as she was the one who informed me on how to set up my move- from using AMS on loading and pack as well as informing and assisting me in calling and setting up ABF Therefore, she acted as an agent for both companies Based on what I have read and been informed in callsto the Texas DOT, your salesperson crossed the line and became an agent for the entire move ( based on her selling me this set up and also by no one providing me any documentation of what was signed or provided tome for the move- this was requested more tahn three times )

$has been refunded to credit card ending in ***

***, I am sorry you feel that wayI did try to work with you on Monday but you refused to talk to me and did not want to, so I turned it over to my customer care departmentI am more then willing to offer you $for minutesI am not worried about, I did pull the GPS of the truck but I am more then willing to do that for you because I know we above the budgetThis is the first complaint I have had about Kodie and *** [redacted] I have a less then 1% claims ratio and we do have a process to follow set forth by the State of TexasI know accidents do happen and that is why I got you right over to the Customer Care Team to get that process started for youI assure you I care about my customers that is why I am taking the time to work with you and get it taken care of however you have refused to work with me so we can settle the claim As I stated, I can issue the credit to you because I do care and willing to have the branch pay for that timePlease fill out and return the claims package to our Customer Care Team so they can process the claim properlyAgain, [redacted] you are more then welcome to give me a call and discuss this if you would likeI do not like any of my customers upset and not satisfiedWe will process your claim as soon as you return the paperwork

This response is nothing but liesI always made it clear it was a bedroom never It was a dinning room table and chairs that was addedThe hourly rate $and I clearly understood that and never had additional questions ( which is what he is trying to say)I called their office when the drivers were taking longer to show up to the new locationI voiced concern then so it wasn't just when I was presented with the price...NICE TRY! I was told that they didn't stop for lunchClearly a lieI also called and spoke to the McDonald's right outside the load address and they confirmed that the All My Sons truck was in their parking lotI'm certain they'd be willing to provide the video footageIt's the fact that I was told they would stop the clock and they didn'tShows up with cups from McDonald's as well...again a lieThe damage to my property is the biggest complaint hereI called when it happened and spoke to *** [redacted] was instructed to take pictures and he did along with meFunny how [redacted] states here he spoke to me because on Monday 8/when I called because I had heard nothin back from the company to my complaints- he said he's never spoken to me beforeHe was unwilling to help with anything I was claiming was damagedHe was extremely rude and in the middle of me taking transferred me to the claim department which resulted in them telling me I needed to speak to ***This is the worst company I've ever dealt with in my lifeThe lack of professionalism and customer service skills is appallingI've taken other means of actions with my property damage rather then relying on this company to make good on anythingI've filed a police report which resulted in them coming out and taking picturesTgis company has no regard for people or their belongingsIf "***" wasn't the driver's name then why did [redacted] call him that?! Irrelevant this is still a terrible company! The Revdex.com should take their ratingAway because it's deceitful to customers! Regards, [redacted] Smolinski

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I have no reason to lie and I understand that the business is trying to protect it's brand, but they should also listen to the customerAlthough it might be true that a standard move can take hours or more, all moves are different, and in my case easierFor example: Bedroom (Small tv and stand, Bed and frame no head board, a table and folding chairLight weight washer and dryerLiving Room: inch TV and cabinet the largest itemSmall excercise bike and nine boxes)(Sofa, love seat, large glass top table and chairs not with move they were donated) Manager told me this would take hours or lessIf they say that he did not say that to me, they or he are not being truthfulTheir mistake, not mineI know what I heard, but their word against mineI'm out the extra cashDo not do this to anyone elsePlease!!

We will send a settlement agreement to the customer for $

I am sorry you feel you did not have the best moving experience on your moveWe have sent you the claims package on two different occasions in which you did not complete the paper work as directed by AMSA and Federal regulations in order for us to process the claimI have personally emailed you over a copy of the invoice on separate occasions as wellI would be happy to send it over to you a 3rd timeI even scanned and emailed you the copy of the invoice in which my driver provided to you on the day of the move as wellThe full breakdown of all of the charges was presented to you and hour husband on the day of the move I am sorry if you felt there was a delay, which was only because we were waiting for the paperwork you were responsible for in order for us to process the claimAs soon as you get that back to my team, they will quickly get that claim processed just like we do all of our claimsAgain, I have sent you multiple copies of the invoice as wellIf you need me to resend it again, I would be happy to do that for you as wellWe even emailed you a quote for your move a week before your move took placeWe do this on all of our moves to eliminate issues such as these [redacted] , please complete the forms from the claims department and we will gladly process the claim to its entiretyIf there is anything you need at all please give me a call directlyI know moving is stressful an that is why we email the quotes prior to the move as well asWe have a fantastic customer care team who will take care of the claim once you return the required paperwork Thank you for your time, and if you need anything else please do let me know

Good afternoon, we always strive to give our customers the best moving experience, periodThis particular customer was given two options, one for direct service, this is when AMS packs, loads and transports the household goodWhen this service is selected AMS is responsible for all damagesOption two was load only, this is when AMS loads a truck and that is all the service we provideThe customer selected the latterTherefore we are not responsible for any damages that may occure while the items are transported or unloadedHousehold goods carriers have days from receipt of a claim to pay, decline to pay or make a firm settlement offer, in writing, to a claimantQuestions or complaints concerning the household goods carrier's claim handling should be directed to the TXDMV Motor Carrier Division at ###-###-####Additionally, a claimant has the right to request mediation from TXDMV within days (excluding Sunday and national recognized holidays) after any portion of the claim is denied by the carrier, the carrier makes a firm settlement offer that is not acceptable to the claimant, or days has elapsed since the carrier received the claim and the claim has not been resolved

We are very sorry to hear of your mooving experience with us, we have a dedicated customer care team, that can help you with your complaint/claimPlease call the Customer Care Department at [redacted] Thank you, we look forward to assisting you