All My Sons Moving & Storage of Fort Worth

I am sorry you feel you did not have the best moving experience on your move. We have sent you the claims package on two different occasions in which you did not complete the paper work as directed by AMSA and Federal regulations in order for us to process the claim. I have personally emailed you...

over a copy of the invoice on 2 separate occasions as well. I would be happy to send it over to you a 3rd time. I even scanned and emailed you the copy of the invoice in which my driver provided to you on the day of the move as well. The full breakdown of all of the charges was presented to you and hour husband on the day of the move.
I am sorry if you felt there was a delay, which was only because we were waiting for the paperwork you were responsible for in order for us to process the claim. As soon as you get that back to my team, they will quickly get that claim processed just like we do all of our claims. Again, I have sent you multiple copies of the invoice as well. If you need me to resend it again, I would be happy to do that for you as well. We even emailed you a quote for your move a week before your move took place. We do this on all of our moves to eliminate issues such as these.
[redacted], please complete the forms from the claims department and we will gladly process the claim to its entirety. If there is anything you need at all please give me a call directly. I know moving is stressful an that is why we email the quotes prior to the move as well as. We have a fantastic customer care team who will take care of the claim once you return the required paperwork.
Thank you for your time, and if you need anything else please do let me know.

All My Sons Moving and Storage moved [redacted] back in November. [redacted] did have some damages on his move which we sent him a claims package immediately. Prior to moving [redacted], we send him many different documents regarding 3rd party insurance. We explained to him that he is covered under valuation of...

$.60 per pound per article for his move. [redacted] received 3 emails that explained the difference in valuation and insurance and he elected to waive his right to any insurance.
I know moving in general is very stressful, we try to eliminate as much stress as possible when it comes to moving. In the event of damages, there is a process to go through. [redacted] received the claims package and filled it out with all of the damaged items to be placed under valuation of $.60 per pound valuation. The majority of his items that were damaged were boxes with were PBO (packed by owner). All My Sons Moving and Storage of Fort Worth is not liable for damages that occur to items that are boxed by the owner. The reason for this is simply because the condition of the contents is unknown. They are not professionally packed.
Brians valuation came out to $20 based off of the claims package he returned to us. The initial offer was $20 because he elected  waive any insurance for his move. We want to take care of our customer and because of the size of the move, we offered Brian $1,100 which is a lot more than the valuation which he was initially placed under. I feel we have made a very generous offer to Brian seeing that we are legally liable for $20. I feel there is nothing further to settle this claim reasonably as I have tried to personally pay this amount from the branch.
If you have any questions at all please feel free to give me a call directly.

This response is nothing but lies. I always made it clear it was a 3 bedroom never 4. It was a dinning room table and 4 chairs that was added. The hourly rate $169 and I clearly understood that and never had additional questions ( which is what he is trying to say). I called their office when the drivers were taking longer to show up to the new location. I voiced concern then so it wasn't just when I was presented with the price...NICE TRY! I was told that they didn't stop for lunch. Clearly a lie. I also called and spoke to the McDonald's right outside the load address and they confirmed that the All My Sons truck was in their parking lot. I'm certain they'd be willing to provide the video footage. It's the fact that I was told they would stop the clock and they didn't. Shows up with cups from McDonald's as well...again a lie. The damage to my property is the biggest complaint here. I called when it happened and spoke to [redacted]. [redacted] was instructed to take pictures and he did along with me. Funny how [redacted] states here he spoke to me because on Monday 8/31 when I called because I had heard nothin back from the company to my complaints- he said he's never spoken to me before. He was unwilling to help with anything I was claiming was damaged. He was extremely rude and in the middle of me taking transferred me to the claim department which resulted in them telling me I needed to speak to [redacted]. This is the worst company I've ever dealt with in my life. The lack of professionalism and customer service skills is appalling. I've taken other means of actions with my property damage rather then relying on this company to make good on anything. I've filed a police report which resulted in them coming out and taking pictures. Tgis company has no regard for people or their belongings. If "[redacted]" wasn't the driver's name then why did [redacted] call him that?! Irrelevant this is still a terrible company! The Revdex.com should take their rating. Away because it's deceitful to customers! 
Regards,
[redacted] Smolinski

We have no information and yes all claims need to be completed on the required documents, you may also email the forms to [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] I have no reason to lie and I understand that the business is trying to protect it's brand, but they should also listen to the customer. Although it might be true that a standard move can take 3 hours or more, all moves are different, and in my case easier. For example: Bedroom (Small tv and stand, Bed and frame no head board, a table and folding chair. Light weight washer and dryer. Living Room: 55 inch TV and cabinet the largest item. Small excercise bike and nine boxes). (Sofa, love seat, large glass top table and chairs not with move they were donated) Manager told me this would take 2 hours or less. If they say that he did not say that to me, they or he are not being truthful. Their mistake, not mine. I know what I heard, but their word against mine. I'm out the extra cash. Do not do this to anyone else. Please!!

All My Sons of Fort Worth did a move for [redacted]. I  want to be the first to apologize that your move was not up to your standards.  We moved 3 bedrooms that were fully furnished as well as a dining room and living room. Originally [redacted] was going to only have us take 4 rooms...

but then on the confirmation call, she decided to add in the Dining room. [redacted] asked about the any additional charges, and I explained to her it is all on the hourly rate, so she can use the men as little or as much as she needs them. We are there to service the customer in which we did. During the move I talked to [redacted] twice and she spoke highly of my men, but when it came time for the payment there were issues. I know moving on a budget is extremely important, that is why we provide our service at the hourly rate. The customer is allowed to control the clock and how much they want to spend. We do track all of our trucks with GPS, and after reviewing the film the truck never stopped between the 2 locations. The damages were minor and we do have a wonderful claims department who is handling the claims. I want to apologize the move was not to your standards, my customer care team has already sent [redacted] the claims package so we can proceed with the damages. I know [redacted] was upset with the pricing, which at the time was the only issue. We sent her an email 3 days prior to the move, when she booked, that outlined the entire pricing structure and what she will be billed for. We do this with all of our moves to ensure there is no confusion. I understand moving is stressful and she could have very easily choose not to read it.
In those emails it also states the difference between Valuation and Insurance. On every move in the state of Texas, we are only liable for $.60 per pound valuation. We give the customer the opportunity to purchase insurance for their move if they do choose so as accidents do happen. Valuation means that if we damage a dresser that weights 100 lbs we are only legally liable for $60. That is even the example in all of those emails. We want the customer to be fully aware of everything. We take pride in being upfront and honest  which is the reason we send the emails to outline everything for the move.
The charges were correct, and I understand there are companies our there a lot cheaper which is understandable that you only paid $800. Our rates do fluctuate daily, which I can see you booked the move 3 days prior which the rates are higher due to the capacity. There was no flexibility with the move date which we offered to save you money. As I stated I know moving with a budget is critical and we will worth with you to get this resolved. You are more then welcome to give me  call anytime to discuss this. I know you were very satisfied with the move up until the bill came. None of the men who moved her was named [redacted], I hope she wasn't mixed up with another moving company, but we will get this resolved.
 I know there were minor damages which we will take a look at through the claims process. Once we receive the pictures and the claims packet we will then review it. Thank you for taking the time to help resolve the issue. I will be working with my customer care team to get this taken care of and resolved. I know [redacted] waived her right to purchase any insurance for her move and we will get the claim processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Refund has bee issued, if you do not see it by next week, please contact us again.

[redacted] I am sorry [redacted] did not get back to you. I was not aware there was an issue with your move. I never like when one of my customers is upset over the service we provide. I did go back through the move, the move did not take over 6 hours, the move took 5.25 hours. I have left you a voicemail to...

give me a call so we can discuss the experience you had and get this resolved. I am sorry we did not meet your expectations and would be willing to settle this claim and offer you a service discount of $150 for the move.
Please feel free to give me a call, and I can get the paperwork sent over to you. Again, I apologize we did not follow through with you when it should have been handled. If you have any questions please give me a call.

Yes we will process your claim accordingly, once recieved.

Thank you for the information, the facts are AMS loaded only, ABF transported and another company unloaded. AMS had the smallest exposure to the HHG's. If we were responsible we would process the damages. Based on the facts, the claim is with the transporter of the HHG and the company who unloaded.

I will get the claims forms in the mail to you. If you have any additional questions, please call the customer care/claims team we will help you complete the claim and complaint for your move with us, our number is 214.329.0511, your reference number is [redacted]. The forms will be mailed to [redacted]...

[redacted]

We did not receive an invoice or any paper work from the driver except a shipper copy. It only showed $124. an hour travel time with no estimated cost and no not to exceed cost.  We received one copy of the invoice after several request (1). It only showed the total amount of the move which was an amount of $838.28 that was for a 10 mile trip and a two bedroom apartment with elevators. This is double the amount we have ever paid movers for longer distance and more furniture involved. We have requested several times to have a break down of the expenses incurred: break down meaning how you came to the total amount. We are very much aware of the cost.  We only received one copy of a claims packet (1) after several (more than one ) calls to your company. We completed it with the requested pictures and mailed it back to you. It took another phone call to find out the claim was on hold because we did not provide a statement.   Your driver told us he took a picture of the dresser mirror and reported it to you the day of the move, admitting he caused it. Why have you not received that and why has it not been discussed with him ?  I would think that would be enough in itself to prove there is a legal claim here. I did send the claim form back and my husband has since sent a statement by email. We are seniors on a limited income and we just want what is right which is my mirror fixed and a break down of the cost of the move which was ridiculous.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the $250.00 has been refunded. 
Regards,
[redacted]

Please provide the phone number used to book the move or the customer reference number, still cannot locate you in our database

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11605460, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I thought I included it with my...

response yesterday.  The email is [redacted]  I spoke with [redacted] in between the three different times it took to get all of my items moved ten miles. I sent two emails to the same address because it would not let me attach the pictures to the first one.

Complaint: [redacted]
I am rejecting this response because:All incorrect. Never told about the upfront fees that are outrageous! Booked for a time slot you couldn't "legally" move us and you canceled on us twice, but called 5 times to remind us of each of the appointments.  Deposit did not go towards the move which I can prove. Movers went 1 mile and charged for supplies that weren't used and according to you that's $111. AGAIN not told, wouldn't have went with this company. Ethical business practices aren't used here. That is why you have 2 accounts with the Revdex.com, to deceive customers. Sent two workers instead of three and their notes didn't even have half of what I said to the girl in the initial call, which took over 10 minutes because of all the repeating and again the notes still weren't right. It's so obvious that you send out a smaller crew to charge for more labor.   Didn't even have our name right. You should reread the initial correspondence and ethically think about what you're doing.

Even after I called the number to get their forms for filing a claim I am still waiting.  This was a full week ago.  I know the mail is slow but this is really stalling the process.

I am sorry about your experience not meeting your standards. The claims department has processed the claim, I know you did not wish to purchase any insurance on your move. We gave you and provided you with information on how to purchase any insurance for your move. In the state of Texas, we are only...

legally liable for $.60 per pound valuation on your move for any damages. That is with catastrophic loss.  What that means is that a 100 lb dresser is damaged, we are only legally liable for $60 of your move. I would love to discuss this with you further to reach a settlement. I know we have already overrode the system and had the branch pay for part of the damages.
I have left you a voicemail and would love to discuss this claim. I know we are only liable for $375 in regards to claim and we above the legal liability for the claim but I am will to discuss with you and see what I can do to help. If you want, you are more then welcome to give me a call anytime to resolve this claim.