All My Sons Moving & Storage of Fort Worth

We have received a letter offering a monetary amount of $20.00. This has become a principal and integrity situation and not monetary. We will not accept the $20.00 and will not accept any more of their lies and excuses. All of this has been gone over several times and has become a "he said" she said" situation. 
At this time there is nothing they can do to resolve the damage they have incurred by lying and not accepting responsibility for their unprofessional way of doing business. I am done with this dispute and will not go any further with it. I will continue to let everyone know that they are not professionals and will rip you off royally. I sincerely hope that Revdex.com will leave this as a unresolved complaint so other people may be aware of the deceit this company continues to do.

The maximum offer that we are able to honor is $300.00 for the valuation of damages based off the signed BOL for $.60 cents per pound per article and an additional $200.00 for the move. The total settlement All My Sons can make out to you is $500.00. Thank you.

The customer moved with us on 12/26/15. We mailed her a claim/complaint form on 12/28/15. To date we have not heard from the customer, a customer has 90 days to file a claim, at this time the customer is past the time limit. If the customer wishes to proceed with a claim they can submit the...

documentation and the claim may be taken into consideration for processing.

We will process your claim/refund and send a settlement offer to you.

The deposit has been refunded and the receipt is attached.

We would like to offer the customer $170.00

All claims need to be completed on the required documents, you may also email the forms to [email protected]

The amount of $238.00 has been refunded to the credit card ending in  0402

The customer has accepted our offer of $500.00, we are forwarding a settlement agreement to reflect the amount accepted.

As you know there is no proof of the watch existing or being stolen. It saddens me that we have an unhappy customer, but with no proof I am in a difficult position. I would like to get this resolved and the offer of the cost of the move is still available. I will actually increase it to $2,500.00 in...

an effort of customer care. Thank you, I look forward to hearing back from you soon.

I cannot locate the customer in our database

[redacted] moved with All My Sons Moving and Storage on July 23rd from Azle to Burleson. As We do with all of our customers we send out a detailed description and breakdown of all of the charges. That starts with the first time they speak with one of my move coordinators. As we explain to [redacted] and all of...

our customers, there is a 2 hour labor minimum, plus the one additional hour of travel time as well as the 12% fuel charge and a simple $49 packing charge to protect your belongings. We follow up with an email, to ensure that there is not miscommunication, however I can not force anyone to read the emails, and I am sorry if [redacted] overlooked it. I am more then willing to have the branch pay for the packing materials, even though it is a cost to us.
I am sorry, I have tried to reach [redacted], but the phone we have on file is his wife's and she can not accept voicemails. I did see where the men stopped for 30 minute lunch and would not charge [redacted] for that. Once [redacted] gives me a call, I will be more then willing to explain to him the settlement of $120 for him. I know moving on a budget is stressful and his needs exceeded the minimum, but he did hire us on an hour by hour basis which was explained many times to him. I am willing to offer a settlement of $120 to [redacted], he can reach me any time to discuss as I can not leave him a voicemail.
Thank you for all of your help,
[redacted]

My preference to go through Revdex.com  instead of speaking to you directly is because we tried for several months to resolve this with phone calls unsuccessfully.  We have had more results even though, there are distortions to the truth going through Revdex.com. We had figured by the quotes that were given us on the phone that our 10 mile move (two bedroom) would cost approximately $600.00 which is more than our last move cost by a reputable company. If you would be willing to make that 10 times $20.00 which would equal to your over charge of $200.00, then I would feel that that would be the right thing to do. If you should decide to agree, I would like something in writing through Revdex.com and when I have the check in the amount of $200.00 ( which is fair) I will consider this resolved. Otherwise I will not feel that you have done what should have been done several months ago.

Please call the customer care team to file a claim for your couch [redacted], thank you, we look forward to helping you.

I had a quite pleasant conversation with [redacted] last night. As he previously stated in the last comment, he did receive the invoices and we did cooperate with his request. There was some confusion with exactly what he wanted but that has been corrected and I sent him a revised breakdown of everything that he requested. The breakdown sent the first time showed everything but the materials used on the job and the hours with the rate. As [redacted] stated, he did receive the shipper copy on the day of the move which had everything on it as well. [redacted] was not overcharged. He was charged for the 5 hours of labor along with the 1 hour of travel time, the 12% fuel charge and charged for the $5 of material used.
On 4/1/2015 at 1:11pm, [redacted] was sent a breakdown of all of the charges that would occur on 4/8/2015. We do this for all of the moves we do. We do this to insure that there is no confusion when the move does come. We know we can not control whether the customer reviews this but we do send the information to help them . We also send an email regarding valuation VS insurance to help educate customers as well. This allows them to purchase 3rd party insurance if they elect to do so. In this case, [redacted] chose not to purchase any insurance for his move and would be held to $.60 per pound valuation on damages that occur. Yes, we did receive the pictures from the driver, however, as I explained to [redacted] last night there is a legal process set by the State of Texas on claims. We are waiting for the written statement and verification to process the claims.
We have met all of [redacted]s requests and have sent him the invoices as requested. If there is anything else [redacted] needs he is more then welcome to give me a call and I will gladly help him.

Please call the Customer Care Team at [redacted]. Due to TXDMV regulations we must follow a formal process for your claim/complaint. Please call the Customer Care Team, we look forward to helping you soon!

We are happy to report this claim was reviewed by upper management and an increased offer has been approved. The amount is based on full replacement on the TV and valuation coverage on the glass shelf. The total settlement that will be sent to our customer is $[redacted]

[redacted],
I would be more then willing to discuss this with you as I have stated many times. I know its stressful, but the initial offer is made simply by the Valuation of $.60 per pound which you signed off on. We sent emails prior to your move, where you could purchase a simple policy for damages. We are very detailed and did cover this with you prior to even booking with us. Now, I am not going to hold to the valuation but want you to understand that is what we are legally liable for. I am willing to over ride the system and offer you 5 times the legal liability for the very minor damages.
I have fully cooperated in every aspect in which you have mentioned. As I stated many times, [redacted] is more then welcome to call me to reach an agreement and has not even attempted. Trust me I want to take care of my customers and I know money is an issue however prior to the move we sent emails that specifically went through all of the pricing with [redacted] and [redacted], we sent them emails regarding valuation VS insurance to understand the difference. I provide all of this information to all of my customers to protect them and make sure its a great moving experience. I am sorry if they did overlook it but that is why I am willing to offer 5 times the valuation to try and take care of them.
At this point, I am not sure what else I can do to make them happy. They have had me send over 3 different invoices, and wasn't good enough.
Thank you,
[redacted]

I am still waiting for [redacted] to get back with me and/or my wife regarding the weight of the damaged furniture so we can hopefully get this issue resolved as per my last response to reply.. I contacted her again by email on 10/30/15 and she responded  to me that my claim is under review at this time for the increase in the Lbs. on the damaged furniture and then I will reply again to the statements from [redacted]'s last reply which are not correct.

Ok, thank you. We are looking into it, in the meantime you can call ###-###-#### that is our customer care team and we can help you with you claim/complaint.