Thank you for bringing this matter to our attentionIn researching the case I can see that Ms *** did receive one lead after her request to cancel was submitted and we will refund that lead immediatelyRegarding the rest of the leads purchased, even though leads is a relatively small sample
and unfortunately none of them were returned for credit, Ms ***’s experience is certainly not typical and I am confident we can make this right for herAfter the refund her total amount spent will be $We would like to offer her a $credit for future leads and/or warm transfers and we will also do a deep dive on her settings with her to ensure she has the right consumer target set up for the type of consumer she looking forWe will process the refund immediately, and assuming Ms *** is amenable to the $credit we will have in Account Manager contact her ASAP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the experience that Mr *** had with our service, and we will provide full credit for any Auto leads received that were sent in errorLooking at the account it appears this is only the case for one leadAs the for the leads that
were returned but denied for credit, our policy as is covered in the purchase agreement that was accepted when the account was activated, is that we must be able to verify (via a conversation with the consumer) that a return reason is valid in order to provide credit for the leadThis policy exists as we do not cap the number of returns our customers can submit, and many customers abuse the policy as we receive thousands of leads returned every day for consumers that we do contact by phone and verify were accurate and legitimate quote requestsWe are happy to compromise here, but Mr *** should know that this policy is in effect and we will not be able to credit every denied leadIn reviewing the account, there have been lead returns denied due to our inability to contact the consumer and of those have already been credited by his account managerAt a cost of $7.07/lead, for the remaining denied returns his credit comes out to $This credit is being applied now
Dear Mr***,We apologize for any inconvenience that these calls and messages have caused youWe have now added you to our Do Not Contact listNotices have been sent our via email letting any partners who may have received your information know that you are not to be contactedPlease let us
know if you continue to receive messages or you if you have any further questionsThank you and again, we apologize for the inconvenienceSincerely,*** ***
Thank you for bringing this matter to our attentionWe are very sorry for this overall bad experience that Mr *** had with our serviceIn investigating the complaint, there was clearly a breakdown in communication regarding the call back from a manager and we are addressing the root cause
Regarding the returned leads leads not being credited back to Mr ***'s Folio account, that is also being addressed and it appears that the remaining credit on the account (for returned lead) will be credited back to the Folio balanceUnfortunately with how the systems are integrated there is a lag in this process; credits are typically made available on the AWL account for future purchases (as occurred here initially)Regarding the desired $from AWL, Mr *** purchased a total of leads for a total cost of $so it is not clear why $is being demandedAs indicated above, the returned/credited lead will be credited back to the Folio, and there are leads ($value) that were returned for credit that were denied by our returns verification teamOn of the leads it is clear that we were able to speak directly with the consumer and verify the legitimacy of the lead and these leads will not be creditedThe dispute for the other three denied returns is being investigatedOur standard policy is to deny returns that we are not able to independently verify, and this is covered in the Agreement that was accepted when the account was created, but if these three returns were denied for that reason we would be willing to provide a courtesy credit good towards future lead purchases with AWL if Mr *** would be willing to accept that
Hello Ms***,We greatly apologize for any detriment you feel has come to your businessUpon inspection, it appears that we did have some advertising based around the ***, *** area, although it was not directly connected to your business and was not intended to falsely represent your
agencyIn the interest of clarity, we have taken down any search or other advertising placements that reference ***, ***.Please do not hesitate to reach out with any further concernsThank you
Complaint: [redacted]
I am rejecting this response because: They are still giving wrong information, I didn't request cancellation at the end of March, I did on March 11th, I spoke with an account manager who apologized and said my cancellation was just processed, and I will get my refund within 10 business days. I called after that passed( after over 3 hrs of waiting on the phone and several days of my calls just getting disconnected or sending me to voicemail) The lady I spoke with said my Cancellation was processed on the 24th and will get my refund 10 days after that, I explained that I was told something else earlier, I insisted that a manager send me an email so I can have a written prove I will get my money this time, A manager emailed me and confirmed I will get my money within 10 business days. Well that passed again, I emailed her to please check on the status of my refund, my email was ignored. I then called last Friday, a rep said my check was mailed that Friday, I asked if she was sure, she put me on hold, came back and said it will be mailed out on Monday( another conflicting information). I called back this Monday to confirm my check was mailed out, I was put on hold for an extremely long time, the rep came back and said the check was processed and 'should have left the building', I asked if she can confirm, she honestly said no. Once again I asked if a manager can call me, I surprisingly received a call from the manager who said my check was being mailed, I asked if it had left the building. She said yes, and I should receive it in 10 business days( which is 2 weeks!), I'm not sure why it will take 2 weeks for any mail within the US to be delivered but oh well. Now Allweb leads response to by Revdex.com complain is they will escalate my request, I have heard this so many times, It means nothing. They didn't confirm my check was mailed in their response. I have heard so many lies, from my refund being put back on my credit card to a check being mailed to me, and different dates for my Cancellation. This is a bad company, It was good when it was Insurance Quote with great customer service but as gone way down hill since Allweb leads bought it. I think all Insurance Agent like me that had their money illegally withheld for over a month should sue
Regards,
[redacted]
Dear [redacted] We greatly apologize for any inconvenience these calls and messages have caused you. This message is to confirm that you have been placed on our Do Not Contact list. Notices have been sent via email to anyone who may have received your information. It can sometimes take a few...
days for the necessary changes to propagate across their systems. Please do not hesitate to reach out with further questions. Thank you.
Complaint: [redacted]
I am rejecting this response because the matter is not resolved and they have done nothing at this time to resolve the issue. If they want to communicate with me to discuss the matter - please have them call me at [redacted].
Regards,
[redacted]
Thank you for bringing this matter to our attention. We had a member of our customer success team reach out to Mr. [redacted] and they were able to arrive at an agreeable resolution to his concerns. We appreciate his business and apologize for any frustrations he may have had with our service.
We're very sorry that Ms [redacted] had a poor experience with our service. Our goal is to connect consumers in a streamlined fashion with a small number of insurance agents, agencies and carriers who can provide quotes on the products that meet their needs. Our service is designed to provide between...
3-5 competitive quotes. In order to accomplish that we will share the contact information provided to us in accordance with the terms and privacy policy on our websites and marketing relationships. It is not our intent to contact Ms [redacted] with regards to information that is not valid. In accordance with the request from Ms [redacted] we have unsusbcribed her email from our service and communicated this fact to any agents who received the contact information. We apologize for any inconvenience.
Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, my card number has changed due to my bank issuing a new card a few weeks ago. Someone needs to contact me for the correct card information Call me at [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Afternoon [redacted],The $50 account credit that Andy offered to you has no cash value for refund. The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again. We apologize for any confusion about what the available balance was a result of....
Please feel free to reach out with any additional questions or concerns. iQ [redacted] | [redacted] | [redacted]
We spoke to [redacted] on 9/27 and we have also followed up again today with a Voicemail to ensure that we have resolved any outstanding issues. We will reach out again next week with a phone call to review things in more detail. If [redacted] would like to give us a call back a member of our team will be...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I am accepting this response contingent on the company reaching out to me in a timely manner. I have had 0 success reaching anyone since these issues started.
Hello Mr. [redacted],We greatly apologize for any inconvenience these calls or messages have caused you. We want to confirm that you have now been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not hesitate to...
Dear Mr. [redacted],We deeply apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have now been placed on our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not...
hesitate to reach out with further questions. Thank you.
Thank you for bringing this matter to our attentionIn researching the case I can see that Ms *** did receive one lead after her request to cancel was submitted and we will refund that lead immediatelyRegarding the rest of the leads purchased, even though leads is a relatively small sample
and unfortunately none of them were returned for credit, Ms ***’s experience is certainly not typical and I am confident we can make this right for herAfter the refund her total amount spent will be $We would like to offer her a $credit for future leads and/or warm transfers and we will also do a deep dive on her settings with her to ensure she has the right consumer target set up for the type of consumer she looking forWe will process the refund immediately, and assuming Ms *** is amenable to the $credit we will have in Account Manager contact her ASAP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the experience that Mr *** had with our service, and we will provide full credit for any Auto leads received that were sent in errorLooking at the account it appears this is only the case for one leadAs the for the leads that
were returned but denied for credit, our policy as is covered in the purchase agreement that was accepted when the account was activated, is that we must be able to verify (via a conversation with the consumer) that a return reason is valid in order to provide credit for the leadThis policy exists as we do not cap the number of returns our customers can submit, and many customers abuse the policy as we receive thousands of leads returned every day for consumers that we do contact by phone and verify were accurate and legitimate quote requestsWe are happy to compromise here, but Mr *** should know that this policy is in effect and we will not be able to credit every denied leadIn reviewing the account, there have been lead returns denied due to our inability to contact the consumer and of those have already been credited by his account managerAt a cost of $7.07/lead, for the remaining denied returns his credit comes out to $This credit is being applied now
Dear Mr***,We apologize for any inconvenience that these calls and messages have caused youWe have now added you to our Do Not Contact listNotices have been sent our via email letting any partners who may have received your information know that you are not to be contactedPlease let us
know if you continue to receive messages or you if you have any further questionsThank you and again, we apologize for the inconvenienceSincerely,*** ***
Thank you for bringing this matter to our attentionWe are very sorry for this overall bad experience that Mr *** had with our serviceIn investigating the complaint, there was clearly a breakdown in communication regarding the call back from a manager and we are addressing the root cause
Regarding the returned leads leads not being credited back to Mr ***'s Folio account, that is also being addressed and it appears that the remaining credit on the account (for returned lead) will be credited back to the Folio balanceUnfortunately with how the systems are integrated there is a lag in this process; credits are typically made available on the AWL account for future purchases (as occurred here initially)Regarding the desired $from AWL, Mr *** purchased a total of leads for a total cost of $so it is not clear why $is being demandedAs indicated above, the returned/credited lead will be credited back to the Folio, and there are leads ($value) that were returned for credit that were denied by our returns verification teamOn of the leads it is clear that we were able to speak directly with the consumer and verify the legitimacy of the lead and these leads will not be creditedThe dispute for the other three denied returns is being investigatedOur standard policy is to deny returns that we are not able to independently verify, and this is covered in the Agreement that was accepted when the account was created, but if these three returns were denied for that reason we would be willing to provide a courtesy credit good towards future lead purchases with AWL if Mr *** would be willing to accept that
Hello Ms***,We greatly apologize for any detriment you feel has come to your businessUpon inspection, it appears that we did have some advertising based around the ***, *** area, although it was not directly connected to your business and was not intended to falsely represent your
agencyIn the interest of clarity, we have taken down any search or other advertising placements that reference ***, ***.Please do not hesitate to reach out with any further concernsThank you
Complaint: [redacted]
I am rejecting this response because: They are still giving wrong information, I didn't request cancellation at the end of March, I did on March 11th, I spoke with an account manager who apologized and said my cancellation was just processed, and I will get my refund within 10 business days. I called after that passed( after over 3 hrs of waiting on the phone and several days of my calls just getting disconnected or sending me to voicemail) The lady I spoke with said my Cancellation was processed on the 24th and will get my refund 10 days after that, I explained that I was told something else earlier, I insisted that a manager send me an email so I can have a written prove I will get my money this time, A manager emailed me and confirmed I will get my money within 10 business days. Well that passed again, I emailed her to please check on the status of my refund, my email was ignored. I then called last Friday, a rep said my check was mailed that Friday, I asked if she was sure, she put me on hold, came back and said it will be mailed out on Monday( another conflicting information). I called back this Monday to confirm my check was mailed out, I was put on hold for an extremely long time, the rep came back and said the check was processed and 'should have left the building', I asked if she can confirm, she honestly said no. Once again I asked if a manager can call me, I surprisingly received a call from the manager who said my check was being mailed, I asked if it had left the building. She said yes, and I should receive it in 10 business days( which is 2 weeks!), I'm not sure why it will take 2 weeks for any mail within the US to be delivered but oh well. Now Allweb leads response to by Revdex.com complain is they will escalate my request, I have heard this so many times, It means nothing. They didn't confirm my check was mailed in their response. I have heard so many lies, from my refund being put back on my credit card to a check being mailed to me, and different dates for my Cancellation. This is a bad company, It was good when it was Insurance Quote with great customer service but as gone way down hill since Allweb leads bought it. I think all Insurance Agent like me that had their money illegally withheld for over a month should sue
Regards,
[redacted]
Dear [redacted] We greatly apologize for any inconvenience these calls and messages have caused you. This message is to confirm that you have been placed on our Do Not Contact list. Notices have been sent via email to anyone who may have received your information. It can sometimes take a few...
days for the necessary changes to propagate across their systems. Please do not hesitate to reach out with further questions. Thank you.
Complaint: [redacted]
I am rejecting this response because the matter is not resolved and they have done nothing at this time to resolve the issue. If they want to communicate with me to discuss the matter - please have them call me at [redacted].
Regards,
[redacted]
Thank you for bringing this matter to our attention. We had a member of our customer success team reach out to Mr. [redacted] and they were able to arrive at an agreeable resolution to his concerns. We appreciate his business and apologize for any frustrations he may have had with our service.
We're very sorry that Ms [redacted] had a poor experience with our service. Our goal is to connect consumers in a streamlined fashion with a small number of insurance agents, agencies and carriers who can provide quotes on the products that meet their needs. Our service is designed to provide between...
3-5 competitive quotes. In order to accomplish that we will share the contact information provided to us in accordance with the terms and privacy policy on our websites and marketing relationships. It is not our intent to contact Ms [redacted] with regards to information that is not valid. In accordance with the request from Ms [redacted] we have unsusbcribed her email from our service and communicated this fact to any agents who received the contact information. We apologize for any inconvenience.
Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, my card number has changed due to my bank issuing a new card a few weeks ago. Someone needs to contact me for the correct card information Call me at [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Afternoon [redacted],The $50 account credit that Andy offered to you has no cash value for refund. The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again. We apologize for any confusion about what the available balance was a result of....
Please feel free to reach out with any additional questions or concerns. iQ [redacted] | [redacted] | [redacted]
We spoke to [redacted] on 9/27 and we have also followed up again today with a Voicemail to ensure that we have resolved any outstanding issues. We will reach out again next week with a phone call to review things in more detail. If [redacted] would like to give us a call back a member of our team will be...
happy to work towards a resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I am accepting this response contingent on the company reaching out to me in a timely manner. I have had 0 success reaching anyone since these issues started.
Hello Mr. [redacted],We greatly apologize for any inconvenience these calls or messages have caused you. We want to confirm that you have now been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not hesitate to...
reach out with further questions. Thank you.
Dear Mr. [redacted],We deeply apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have now been placed on our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not...
hesitate to reach out with further questions. Thank you.