Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the statements made in their response were full of lies and failed to reference my email to close myaccount on 12/15/2015. There is nothing more I have to say except that I am not dealing with them ever again and am not paying their bill for the fraudulent leads they sent me.I am done wasting another second of time on this.
Regards,
[redacted]
Mr. [redacted],We greatly apologize for any harm you feel has come to your business from the use of the Velox name in our advertising. I wanted to confirm that we have gone through our advertising and ensured that your business's name is no longer represented anywhere in our advertising copy or...
websites. Please do not hesitate to reach out with any further questions. Thank you.
Hello,Thank you for bringing this matter to our attention. We did speak with Mr. [redacted] on the 7th and a manager provided email confirmation back to him that we have refunded the charge back to his card. A manager has also reached out by phone to speak to him in more detail about his concerns. If...
can contact our offices again we will be happy to review things together. Thank You.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had to call them to follow up, I called yesterday and they claim to have called me twice on my business line. The rep said it was disconnected it is not that is the number I called them from. The company said they will call me today after reviewing the issue again.We will see if they follow through.
Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns.Thank you.
Thank you for bringing this to our attention. Reviewing Ms. [redacted]'s account we show that we refunded $40.19 back to her on 6/23. Hopefully we will be able to earn her business again in the near future.
Complaint: [redacted]
I am rejecting this response because:In Response to;“Looking at the account it appears this is onlythe case for one lead.”This, of course, is not thecase. There are easily 30 Plus leadsthat are verifiably bogus. In Response to; “As the for the leads that were returned butdenied for credit, our policy as is covered in the purchase agreement that wasaccepted when the account was activated, is that we must be able to verify (viaa conversation with the consumer) that a return reason is valid in order toprovide credit for the lead”Their policy is flawed,purposely, to favor them. I didn’t seeanywhere in the tos that they will deny a credit if they can’t verify thequality of their service. & even ifthere is such a statement, it’s not a legitimate reason as it is their product& their Burdon to bear NOT me the customer. In Response to;“In reviewing the account, there have been 15lead returns denied due to our inability to contact the consumer and 4 of thosehave already been credited by his account manager.”There are 38 leads that needto be credited. These are leads that were given to me for a line of insurancethat I did not request or for a lead where the prospect never wanted a quote.I was speaking to [redacted] & she brought up that some people get the quote so they can get acredit when playing a online game. She statedthat this was unacceptable, as it should be.A few days ago, sure enoughI receive a lead for someone who did just that. (below is the credit requestthat was sent as they do not have this as one of their credit reasons in thepull down field) Lead ID: [redacted] "I just spoke to this person. She isn't interested. She stated, & I Quote, "I just filled that out to get freecredit on a game" I asked her to repeat what she said & she saidit again. I then stated it back to her for clarification & she confirmedit.The above e-mail request wasreturned undeliverable as I have been blocked. I am rightfully entitled toa credit of 38 leads AT THE FULL PRICE I was charged, not their discounted base price! That is what I demand.
Regards,
[redacted]
Thank you for bringing this to our attention. We deeply apologize for the experience that Mr. [redacted] has had with response times from our Customer Success team and the cycle time in receiving his refund. We have been dealing with extenuating circumstances with regard to support capacity and...
accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.There were 3 recent charges on the account (3/24, 3/26 and 3/27) each for $100. We have processed refunds for these charges and they should show back on his bank card with a few business days. Hopefully we ever have the opportunity to earn his business again in the future.
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and the results are not typical. In researching the complaint, we have found clear and well documented consistent communication between [redacted] and our Customer...
Success team during the months of Dec, Jan, Feb, and March. It appears that any issues experience in Dec, and in the subsequent months, were addressed and resolved at the time as indicated by the documented emails and phone calls over those months, and by [redacted]'s continued purchasing of our products. While we understand that not all customers agree with our return policy, it is something that has been in place for many years and was explained well before the claim of the requested cancellation. Regarding [redacted]'s claim that he requested to cancel in the beginning of March and continued to receive our product after that time, we have no record of this requested cancellation until March 24th, 2016, and in fact on March 7th there was both an email exchange and a phone call with [redacted] and neither of those exchanges document any desire to cancel the service. That being said, it is clear that our product ultimately did not work for [redacted] and we understand that miscommunications do occur so we are giving him the benefit of the doubt and refunding 100% of his March spend ($477.57). Hopefully we will have the opportunity to work with [redacted] again in the future.
Complaint: [redacted]
I am rejecting this response because: all explanations set here is nothing but fraudulent and deceitful business jargon and practices meant to throw dust into customer's eyes.The sales Representative did not mention any service plan involvement to me throughout our conversation. She only requested of me my sales demographics, and said I was soon to receive a first set of leads, and a second one;and I had one week to review until charges begin. This was on the July 7th,2015, and that she categorically said your account will be charged on July 24th,2015. Their repeated "free Leads" explains nothing. I did not expect to get free Leads from any Company when I searched for Leads.Neither anyone including who wrote this response expect anything free when they shop, but minds change for several reasons,and merchandise returned for refunds. It is only deceitful business that argue on customer's returns. I did not do any return of Leads to them because, the criteria which they had set for reason for return Leads,none of them fit into my reason of deceit.They had intentionally and immediately turned of my account; so I could not sign in and to attempt any returns. Of course, and truly, I decided later to return all the Leads by using any of their set reasons,no matter what; but I could not login again. On the issue of Service Plan, the other reason that makes me refute it is that, I came to know this company from the Insurance Company I worked with previously, and we were buying Leads from them.There is nothing so far as I know for any Service Plan, but the type and number of Leads provided we paid for. Therefore, they have decided to use this explanation because they have realized I am working independently as an individual.I need them to Refund my $242.25. I have not used the Leads to make any sales from anyone.They can still send the same Leads to other Sales businesses.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
We completely understand the concern and frustration here. We would like to apologize as this is not the experience we want any of our customers to go through. In reviewing the account we do see the both requests to stop lead flow in April prior to the account receiving leads in May. The account has...
been closed and we have zeroed out the past due balance of $139 with no further collections process needed. Please let us know if there is anything we can help with in the future.
Complaint: [redacted]
I am rejecting this response because: The requested refund was for the charges in the amount of $868.23 and the amount credited was only $550.51.
Regards,
[redacted]
Complaint[redacted]
A $70 credit to a fraudulent business is an insult. I knew you would try to cheat me and delay as long as possible so I had AMEX do a chargeback to get my money back as crooks like you always lie about their service and never make things right.
Regards,
[redacted]
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and in particular with our return verification policy which requires that our Returns Verification team is able to speak with a consumer to independently verify all returns. If...
we are unable to verify the return reason via a live conversation, then we are not able to provide credit for the return as there are thousands of good leads returned every day so we cannot simply given the benefit of the doubt in these cases. Regarding [redacted] account, of his 12 denied returns 9 were denied for lack of our ability to contact the consumer to verify the return. We would be happy to provide full credit for all of the denied returns (13 leads at $6 each = $78) good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote. We will have a representative reach out if this is agreeable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:When I filled out the form online, that was sneakily designed like it was Delta Dental but instead this company that sold my personal contact info to seemly hundreds of people, I immediately asked each and every phone call I have received to put me on the do not call list. It didn't help, I am still receiving phone calls to this day almost in a daily basis. One caller said to me after I told her I was already on the do not call list that my info was given to many many different people and companies so she didn't know because I'm not yet on their do not call list. Theres no end to these calls! I figure each of the companies that this company sold my contact to can in turn sell my contact info. This has to be illegal! To have a firm that looks like your contacting Delta Dental directly and to sell my info to unlimited parties who continue to harass me. I wish the CEO of this company could put his cell phone number once in his own online form and see if he can stop the hundreds of phone calls. Most don't even stat on the line long enough to heard the whole "please put me on your do not call list" before they just hang up on me.Don't patronize me with your petty response of "we have put you on our do not call list" when you know full well I've already put myself on that the day this happened and you know it will do no good. This business is shady shady shady!
Regards,
[redacted]
Thank you for bringing this matter to our attention. We have made multiple attempts to reach Mr. [redacted] however we have been unable to reach him. If he can contact our Customer Success Team we will be more than happy to review the details and I am confident that we can resolve thing for him.
Complaint: [redacted]
I am rejecting this response because:
Date Sent: 4/19/2016 12:00:00 AMComplaint: [redacted]I am rejecting this response because:They offered $100 credit which I originally accepted. They never contacted me, failed to return my calls and emails, and hung up on me after I waited 30 minutes to get a hold of them. No account credit was ever received. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the statements made in their response were full of lies and failed to reference my email to close myaccount on 12/15/2015. There is nothing more I have to say except that I am not dealing with them ever again and am not paying their bill for the fraudulent leads they sent me.I am done wasting another second of time on this.
Regards,
[redacted]
Mr. [redacted],We greatly apologize for any harm you feel has come to your business from the use of the Velox name in our advertising. I wanted to confirm that we have gone through our advertising and ensured that your business's name is no longer represented anywhere in our advertising copy or...
websites. Please do not hesitate to reach out with any further questions. Thank you.
Hello,Thank you for bringing this matter to our attention. We did speak with Mr. [redacted] on the 7th and a manager provided email confirmation back to him that we have refunded the charge back to his card. A manager has also reached out by phone to speak to him in more detail about his concerns. If...
can contact our offices again we will be happy to review things together. Thank You.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had to call them to follow up, I called yesterday and they claim to have called me twice on my business line. The rep said it was disconnected it is not that is the number I called them from. The company said they will call me today after reviewing the issue again.We will see if they follow through.
Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns.Thank you.
Thank you for bringing this to our attention. Reviewing Ms. [redacted]'s account we show that we refunded $40.19 back to her on 6/23. Hopefully we will be able to earn her business again in the near future.
Complaint: [redacted]
I am rejecting this response because:In Response to;“Looking at the account it appears this is onlythe case for one lead.”This, of course, is not thecase. There are easily 30 Plus leadsthat are verifiably bogus. In Response to; “As the for the leads that were returned butdenied for credit, our policy as is covered in the purchase agreement that wasaccepted when the account was activated, is that we must be able to verify (viaa conversation with the consumer) that a return reason is valid in order toprovide credit for the lead”Their policy is flawed,purposely, to favor them. I didn’t seeanywhere in the tos that they will deny a credit if they can’t verify thequality of their service. & even ifthere is such a statement, it’s not a legitimate reason as it is their product& their Burdon to bear NOT me the customer. In Response to;“In reviewing the account, there have been 15lead returns denied due to our inability to contact the consumer and 4 of thosehave already been credited by his account manager.”There are 38 leads that needto be credited. These are leads that were given to me for a line of insurancethat I did not request or for a lead where the prospect never wanted a quote.I was speaking to [redacted] & she brought up that some people get the quote so they can get acredit when playing a online game. She statedthat this was unacceptable, as it should be.A few days ago, sure enoughI receive a lead for someone who did just that. (below is the credit requestthat was sent as they do not have this as one of their credit reasons in thepull down field) Lead ID: [redacted] "I just spoke to this person. She isn't interested. She stated, & I Quote, "I just filled that out to get freecredit on a game" I asked her to repeat what she said & she saidit again. I then stated it back to her for clarification & she confirmedit.The above e-mail request wasreturned undeliverable as I have been blocked. I am rightfully entitled toa credit of 38 leads AT THE FULL PRICE I was charged, not their discounted base price! That is what I demand.
Regards,
[redacted]
Thank you for bringing this to our attention. We deeply apologize for the experience that Mr. [redacted] has had with response times from our Customer Success team and the cycle time in receiving his refund. We have been dealing with extenuating circumstances with regard to support capacity and...
accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.There were 3 recent charges on the account (3/24, 3/26 and 3/27) each for $100. We have processed refunds for these charges and they should show back on his bank card with a few business days. Hopefully we ever have the opportunity to earn his business again in the future.
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and the results are not typical. In researching the complaint, we have found clear and well documented consistent communication between [redacted] and our Customer...
Success team during the months of Dec, Jan, Feb, and March. It appears that any issues experience in Dec, and in the subsequent months, were addressed and resolved at the time as indicated by the documented emails and phone calls over those months, and by [redacted]'s continued purchasing of our products. While we understand that not all customers agree with our return policy, it is something that has been in place for many years and was explained well before the claim of the requested cancellation. Regarding [redacted]'s claim that he requested to cancel in the beginning of March and continued to receive our product after that time, we have no record of this requested cancellation until March 24th, 2016, and in fact on March 7th there was both an email exchange and a phone call with [redacted] and neither of those exchanges document any desire to cancel the service. That being said, it is clear that our product ultimately did not work for [redacted] and we understand that miscommunications do occur so we are giving him the benefit of the doubt and refunding 100% of his March spend ($477.57). Hopefully we will have the opportunity to work with [redacted] again in the future.
Complaint: [redacted]
I am rejecting this response because: all explanations set here is nothing but fraudulent and deceitful business jargon and practices meant to throw dust into customer's eyes.The sales Representative did not mention any service plan involvement to me throughout our conversation. She only requested of me my sales demographics, and said I was soon to receive a first set of leads, and a second one;and I had one week to review until charges begin. This was on the July 7th,2015, and that she categorically said your account will be charged on July 24th,2015. Their repeated "free Leads" explains nothing. I did not expect to get free Leads from any Company when I searched for Leads.Neither anyone including who wrote this response expect anything free when they shop, but minds change for several reasons,and merchandise returned for refunds. It is only deceitful business that argue on customer's returns. I did not do any return of Leads to them because, the criteria which they had set for reason for return Leads,none of them fit into my reason of deceit.They had intentionally and immediately turned of my account; so I could not sign in and to attempt any returns. Of course, and truly, I decided later to return all the Leads by using any of their set reasons,no matter what; but I could not login again. On the issue of Service Plan, the other reason that makes me refute it is that, I came to know this company from the Insurance Company I worked with previously, and we were buying Leads from them.There is nothing so far as I know for any Service Plan, but the type and number of Leads provided we paid for. Therefore, they have decided to use this explanation because they have realized I am working independently as an individual.I need them to Refund my $242.25. I have not used the Leads to make any sales from anyone.They can still send the same Leads to other Sales businesses.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
We completely understand the concern and frustration here. We would like to apologize as this is not the experience we want any of our customers to go through. In reviewing the account we do see the both requests to stop lead flow in April prior to the account receiving leads in May. The account has...
been closed and we have zeroed out the past due balance of $139 with no further collections process needed. Please let us know if there is anything we can help with in the future.
Complaint: [redacted]
I am rejecting this response because: The requested refund was for the charges in the amount of $868.23 and the amount credited was only $550.51.
Regards,
[redacted]
Complaint[redacted]
A $70 credit to a fraudulent business is an insult. I knew you would try to cheat me and delay as long as possible so I had AMEX do a chargeback to get my money back as crooks like you always lie about their service and never make things right.
Regards,
[redacted]
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and in particular with our return verification policy which requires that our Returns Verification team is able to speak with a consumer to independently verify all returns. If...
we are unable to verify the return reason via a live conversation, then we are not able to provide credit for the return as there are thousands of good leads returned every day so we cannot simply given the benefit of the doubt in these cases. Regarding [redacted] account, of his 12 denied returns 9 were denied for lack of our ability to contact the consumer to verify the return. We would be happy to provide full credit for all of the denied returns (13 leads at $6 each = $78) good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote. We will have a representative reach out if this is agreeable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:When I filled out the form online, that was sneakily designed like it was Delta Dental but instead this company that sold my personal contact info to seemly hundreds of people, I immediately asked each and every phone call I have received to put me on the do not call list. It didn't help, I am still receiving phone calls to this day almost in a daily basis. One caller said to me after I told her I was already on the do not call list that my info was given to many many different people and companies so she didn't know because I'm not yet on their do not call list. Theres no end to these calls! I figure each of the companies that this company sold my contact to can in turn sell my contact info. This has to be illegal! To have a firm that looks like your contacting Delta Dental directly and to sell my info to unlimited parties who continue to harass me. I wish the CEO of this company could put his cell phone number once in his own online form and see if he can stop the hundreds of phone calls. Most don't even stat on the line long enough to heard the whole "please put me on your do not call list" before they just hang up on me.Don't patronize me with your petty response of "we have put you on our do not call list" when you know full well I've already put myself on that the day this happened and you know it will do no good. This business is shady shady shady!
Regards,
[redacted]
Thank you for bringing this matter to our attention. We have made multiple attempts to reach Mr. [redacted] however we have been unable to reach him. If he can contact our Customer Success Team we will be more than happy to review the details and I am confident that we can resolve thing for him.
Complaint: [redacted]
I am rejecting this response because:
Date Sent: 4/19/2016 12:00:00 AMComplaint: [redacted]I am rejecting this response because:They offered $100 credit which I originally accepted. They never contacted me, failed to return my calls and emails, and hung up on me after I waited 30 minutes to get a hold of them. No account credit was ever received. [redacted]