Complaint: [redacted]
I am rejecting this response because: It took after several attempts which are well documented and having to contact the Revdex.com about this for anyone to respond. I am a very patient person but this was unbelievable and now you want to offer me credit to continue? I simply want my money back for the bogus leads I received which thankfully was only $40 because I realized early that no filtering was being done on this leads whatsoever. One of the leads was literally called "[redacted]" and was sent as a Premium Lead! The other was [redacted] who resided on [redacted], and email of [redacted]...... Why would I want a Service Plan that I have to pay a monthly fee of $39.00 to get customer service when I am already buying leads??????? A Service Plan is simply just additional money for All Web Leads! A customer should always be able to stop the leads that they receive at any time and should be able to reach actual representative from your organization if they have an issue. I tried several times and it got to the point that my phone number was recognized and your system would automatically route me to a voicemail that would simply tell me (which it did not do originally) that my account was not setup for this type of service. Again, I just want my money back and do not wish to ever use this service again....
Regards,
[redacted]
Dear Ms. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
We are sorry that Mr [redacted] does not find our proposal satisfactory. The Service Plan is a required part of our program in order to receive phone support from our highly trained Customer Success team so it is in his best interest to remain on it and we are committed to helping him realize a meaningful return on investment with us. We are willing to increase the credit, and will agree to extend the full promotional discount so he does not get charged full price for leads and feel like this was a bait and switch. Someone from our customer success team will reach out to him tomorrow to discuss further.
Dear [redacted] We greatly apologize for any inconvenience these calls or messages may have caused you. This notice is to inform you that you have been placed on our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes...
take a few days for the proper changes to propagate through their systems. Please do not hesitate to reach out with further questions. Thank you.
Dear [redacted] We sincerely apologize for the inconvenience these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not...
hesitate to reach out with further questions. Thank you.
Thank you for bringing this matter to our attention. We had a member of our Customer Success Team reach out and speak to Mr. Bosshart today. They were able to reach a satisfactory resolution and a scheduled call back will be set to discuss resuming his account with us.
Complaint: [redacted]
I am rejecting this response because: I haven't received the check as of today (the mail was already delivered). I will only accept this response once I receive the $500.
Regards,
[redacted]
Our sincere apologies for the delayed response here, we had recorded that the response was submitted but clearly it had not been. Regarding Mr. [redacted] complaint and rejection of our initial response, he closed his account on 3/31/14, at which time there was a balance due of $95.94 which was for 6 leads he received during the 3/16-3/31 billing period. His account was not paused when the leads were sent. The attempted credit card payment for those leads was declined at that time. Subsequently there were 2 leads that he returned that were credited bringing the balance due down to $77.45, which remained the balance due on the account until the most recent notice that was sent out and for which we recently received payment. The leads in question were provided to Mr [redacted] at his specified lead delivery email address and were posted to his lead management system prior to him cancelling his account and payment accordingly was due for said leads/product provided by AWL. Given that there were leads returned on the account it indicates that they were received and acknowledged. We apologize that the balance due notification was sent out so long after the fact, but it does not change the fact that it was a legitimate balance due for product previously provided. We very much appreciate that Mr [redacted] paid the balance due, but unfortunately we are not able to refund the amount that was recently paid. That being said, Mr [redacted] is interested in working with us again, we would be more than happy to provide him a credit good towards future purchases to help ease his frustration over the delayed balance due notification and to provide him with a change to generate additional revenue for his agency at no additional cost.
Thank you for bringing this matter to our attention. We sincerely apologize for the experience that Ms [redacted] has had with response times from our Customer Success team in resolving her issues. We have been dealing with extenuating circumstances with regard to support capacity and accounting...
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain. Ms. [redacted]'s account was closed per her request, and our standard policy is that prepay balances are non-refundable. We would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote.Additionally, we can have a member of our team reach out to her with a phone call to try to reassure her that we are committed to handling her needs.
Mr. [redacted] We greatly apologize for any inconvenience these calls have caused you. This message is to confirm that you have been added to our Do Not Contact list and notices have been sent via email to any partners who may have received your information. It may take a few days for the changes...
to take effect. Please do not hesitate to reach out with any questions. Thank you.
Ms. [redacted] We greatly apologize for any inconvenience caused to you by these messages and calls. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners that may have received your information. Please do not...
hesitate to reach out with further questions. Thank you.
Mr. [redacted],We have attempted to connect with you, please call us at [redacted] or email direct to [redacted] so that we can connect for resolution. Thank you!
Complaint: [redacted]
I am rejecting this response because:This resolution is unacceptable. The two leads called out in my complaint were merely examples. There are 16 total leads I am requesting credit for which all have valid reasons for return per your company's written guidelines. And this complaint was not bringing this matter to your attention, that was done in the five calls and three electronic requests for service I made attempting to resolve this situation previously with no response what whatsoever from your company. Please credit my account for the 16 leads that I returned that were denied and then close the account, as I have no wish to do further business with AllWebLeads.
Regards,
[redacted]
A member of our team was able to speak with Mr. [redacted] and they arrived at a resolution to resume business with us. If Mr. [redacted] has any other questions or concerns he can reach out to our Customer Success Team and we will be happy to help him.
[redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Complaint: [redacted]
I am rejecting this response because:I have worked with 3 or 4 different people who told me it would be resolved. The "credit" is the money I directly paid in, so it is not really a credit. I am not interested in additional "credit" for leads since I have been an active member for 3 months now and still received ZERO leads. The additional credit is meaningless when it is never backed up by useable leads. I no longer have any trust in this company. My money should be refunded as no service was ever rendered.Regards,
[redacted]
Hello, We apologize again that the level of service form the staff was unacceptable. This feedback will be shared and discussed with the staff member directly. In regards tot he $425 referenced this was promo funds that was applied by the company and were not funds from [redacted]'s bank card. These funds are solely for the use of leads and calls. The prepayment balance of $122 can be refunded however since they were applied prior to the account upgrade we will have to issue a check. The request to get a cut check has been made and [redacted] will need to allow for processing and mailing time. Hopefully we will be able to earn her business back in the future. Thank you.
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and the results are not typical. In researching the complaint, there was a balance of funds from a Promotion she took advantage of where we matched her deposit. In looking at...
her invoices on the account she had $368 of promo funds that we matched. If she would be willing to try our service again we will ensure that she has our matched portion of the promo funds available and on her account to use for future lead purchases. We also have process a refund to her credit card for the $100 that was charged on March 10th, 2016. If this is agreeable to her we will have a representative reach out to her.
Thank you for bringing this matter to our attention. Mr [redacted] received a credit on his account good towards free leads and/or live transfer equal to the first month of the Service Plan cost ($39), which was the only charge. In researching his account it is unclear why there were not any leads sent...
during his first month. This case is being escalated for additional investigation to ensure we can provide Mr [redacted] with the requested product and the first $39 will be free of charge given the credit that was already provided. Further, we will add an additional credit to his account to so that he has a total of $50 in free leads available. We will have a member of our Customer Success team reach out to him to discuss further.
Dear Ms. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your...
information. It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Complaint: [redacted]
I am rejecting this response because: It took after several attempts which are well documented and having to contact the Revdex.com about this for anyone to respond. I am a very patient person but this was unbelievable and now you want to offer me credit to continue? I simply want my money back for the bogus leads I received which thankfully was only $40 because I realized early that no filtering was being done on this leads whatsoever. One of the leads was literally called "[redacted]" and was sent as a Premium Lead! The other was [redacted] who resided on [redacted], and email of [redacted]...... Why would I want a Service Plan that I have to pay a monthly fee of $39.00 to get customer service when I am already buying leads??????? A Service Plan is simply just additional money for All Web Leads! A customer should always be able to stop the leads that they receive at any time and should be able to reach actual representative from your organization if they have an issue. I tried several times and it got to the point that my phone number was recognized and your system would automatically route me to a voicemail that would simply tell me (which it did not do originally) that my account was not setup for this type of service. Again, I just want my money back and do not wish to ever use this service again....
Regards,
[redacted]
Dear Ms. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
We are sorry that Mr [redacted] does not find our proposal satisfactory. The Service Plan is a required part of our program in order to receive phone support from our highly trained Customer Success team so it is in his best interest to remain on it and we are committed to helping him realize a meaningful return on investment with us. We are willing to increase the credit, and will agree to extend the full promotional discount so he does not get charged full price for leads and feel like this was a bait and switch. Someone from our customer success team will reach out to him tomorrow to discuss further.
Dear [redacted] We greatly apologize for any inconvenience these calls or messages may have caused you. This notice is to inform you that you have been placed on our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes...
take a few days for the proper changes to propagate through their systems. Please do not hesitate to reach out with further questions. Thank you.
Dear [redacted] We sincerely apologize for the inconvenience these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not...
hesitate to reach out with further questions. Thank you.
Thank you for bringing this matter to our attention. We had a member of our Customer Success Team reach out and speak to Mr. Bosshart today. They were able to reach a satisfactory resolution and a scheduled call back will be set to discuss resuming his account with us.
Complaint: [redacted]
I am rejecting this response because: I haven't received the check as of today (the mail was already delivered). I will only accept this response once I receive the $500.
Regards,
[redacted]
Our sincere apologies for the delayed response here, we had recorded that the response was submitted but clearly it had not been. Regarding Mr. [redacted] complaint and rejection of our initial response, he closed his account on 3/31/14, at which time there was a balance due of $95.94 which was for 6 leads he received during the 3/16-3/31 billing period. His account was not paused when the leads were sent. The attempted credit card payment for those leads was declined at that time. Subsequently there were 2 leads that he returned that were credited bringing the balance due down to $77.45, which remained the balance due on the account until the most recent notice that was sent out and for which we recently received payment. The leads in question were provided to Mr [redacted] at his specified lead delivery email address and were posted to his lead management system prior to him cancelling his account and payment accordingly was due for said leads/product provided by AWL. Given that there were leads returned on the account it indicates that they were received and acknowledged. We apologize that the balance due notification was sent out so long after the fact, but it does not change the fact that it was a legitimate balance due for product previously provided. We very much appreciate that Mr [redacted] paid the balance due, but unfortunately we are not able to refund the amount that was recently paid. That being said, Mr [redacted] is interested in working with us again, we would be more than happy to provide him a credit good towards future purchases to help ease his frustration over the delayed balance due notification and to provide him with a change to generate additional revenue for his agency at no additional cost.
Thank you for bringing this matter to our attention. We sincerely apologize for the experience that Ms [redacted] has had with response times from our Customer Success team in resolving her issues. We have been dealing with extenuating circumstances with regard to support capacity and accounting...
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain. Ms. [redacted]'s account was closed per her request, and our standard policy is that prepay balances are non-refundable. We would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote.Additionally, we can have a member of our team reach out to her with a phone call to try to reassure her that we are committed to handling her needs.
Mr. [redacted] We greatly apologize for any inconvenience these calls have caused you. This message is to confirm that you have been added to our Do Not Contact list and notices have been sent via email to any partners who may have received your information. It may take a few days for the changes...
to take effect. Please do not hesitate to reach out with any questions. Thank you.
Ms. [redacted] We greatly apologize for any inconvenience caused to you by these messages and calls. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners that may have received your information. Please do not...
hesitate to reach out with further questions. Thank you.
Mr. [redacted],We have attempted to connect with you, please call us at [redacted] or email direct to [redacted] so that we can connect for resolution. Thank you!
Complaint: [redacted]
I am rejecting this response because:This resolution is unacceptable. The two leads called out in my complaint were merely examples. There are 16 total leads I am requesting credit for which all have valid reasons for return per your company's written guidelines. And this complaint was not bringing this matter to your attention, that was done in the five calls and three electronic requests for service I made attempting to resolve this situation previously with no response what whatsoever from your company. Please credit my account for the 16 leads that I returned that were denied and then close the account, as I have no wish to do further business with AllWebLeads.
Regards,
[redacted]
A member of our team was able to speak with Mr. [redacted] and they arrived at a resolution to resume business with us. If Mr. [redacted] has any other questions or concerns he can reach out to our Customer Success Team and we will be happy to help him.
[redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Complaint: [redacted]
I am rejecting this response because:I have worked with 3 or 4 different people who told me it would be resolved. The "credit" is the money I directly paid in, so it is not really a credit. I am not interested in additional "credit" for leads since I have been an active member for 3 months now and still received ZERO leads. The additional credit is meaningless when it is never backed up by useable leads. I no longer have any trust in this company. My money should be refunded as no service was ever rendered.Regards,
[redacted]
Hello, We apologize again that the level of service form the staff was unacceptable. This feedback will be shared and discussed with the staff member directly. In regards tot he $425 referenced this was promo funds that was applied by the company and were not funds from [redacted]'s bank card. These funds are solely for the use of leads and calls. The prepayment balance of $122 can be refunded however since they were applied prior to the account upgrade we will have to issue a check. The request to get a cut check has been made and [redacted] will need to allow for processing and mailing time. Hopefully we will be able to earn her business back in the future. Thank you.
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and the results are not typical. In researching the complaint, there was a balance of funds from a Promotion she took advantage of where we matched her deposit. In looking at...
her invoices on the account she had $368 of promo funds that we matched. If she would be willing to try our service again we will ensure that she has our matched portion of the promo funds available and on her account to use for future lead purchases. We also have process a refund to her credit card for the $100 that was charged on March 10th, 2016. If this is agreeable to her we will have a representative reach out to her.
Thank you for bringing this matter to our attention. Mr [redacted] received a credit on his account good towards free leads and/or live transfer equal to the first month of the Service Plan cost ($39), which was the only charge. In researching his account it is unclear why there were not any leads sent...
during his first month. This case is being escalated for additional investigation to ensure we can provide Mr [redacted] with the requested product and the first $39 will be free of charge given the credit that was already provided. Further, we will add an additional credit to his account to so that he has a total of $50 in free leads available. We will have a member of our Customer Success team reach out to him to discuss further.
Dear Ms. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your...
information. It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.