Complaint: [redacted]
I am rejecting this response because: They flat out told me on the phone that there was no plan at their business for $19 per month.
Regards,
[redacted]
We would like the opportunity to speak with Mr. [redacted] directly to address his concerns. If it is acceptable to him we can have a member of our Customer Success Team reach out to him directly. If this is fine we will reach out to the phone number provided to discuss things with him.
Dear Ms. [redacted], Once again, we are sorry to hear about your recent poor experience with one of our insurance quote properties. We understand that you are upset that our site indicated plans from $19/month and that you were not eligible for one of those plans. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our sites was confusing. Since there are consumers that may be eligible for plans starting at $19/month, (including children), we are unable, at this time, to change the language on our site. Please do not hesitate to reach out with further questions or concerns. Thank you.
We are happy to refund the charges that Ms. [redacted] has however we are not showing the same transactions in our payment system. If she could contact our Customer Success Team we would be happy to review things with her to make sure any differences are reconciled and resolved.
Dear [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Complaint: [redacted]
I am rejecting this response because: I am still receiving phone calls everyday. Not as many but still getting them.
Regards,
[redacted]
[redacted]We apologize for any inconvenience these messages and calls have caused you. We want you to know that your information has been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with...
Thank you for bringing this matter to our attention. We sincerely apologize for the experience that [redacted] has had with response times from our Customer Success team in resolving his issues. We have been dealing with extenuating circumstances with regard to support capacity and accounting system...
processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it acceptable to him we can follow-up with him via telephone next week to try and resolve any outstanding concerns on his account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this matter to our attention. We apologize for any frustration that Mr. [redacted] may have had with our service. We have not charged his card for the leads received and we will ensure that he is not charged for those leads. The $1 amount that was showing on his statement was an...
authorization for the credit card he put on file. We would like the opportunity to earn his business again in the future and we would be willing to provide $100 credit for future lead purchases if he decides he would like to resume with us in the future.
We're very sorry that Ms [redacted] had a poor experience with our service.
Our goal is to connect consumers in a streamlined fashion with a small number of insurance agents, agencies and carriers who can provide quotes on the products that meet their needs. Our service is designed to...
provide between 3-5 competitive quotes. In order to accomplish that we will share the contact information provided to us in accordance with the terms and privacy policy on our website.
We are not in the business of reselling consumer contact information for individuals who do not want to be contacted by licensed insurance agents/agencies.
Having said this we have attempted to validate the contact information Ms. [redacted] provided to the Revdex.com of [redacted] and have found no record of that number in our databases. Is there a different number or email address that she is being contacted through that she can provide to us? If so then we can find that record within our database and add Ms [redacted] to our Do Not Call List.
We are sorry for the inconvenience to Ms [redacted]
Hello Ms. [redacted]We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not hesitate to...
Complaint: [redacted]
I am rejecting this response because:I spoke to a manager after filing this complaint and was informed that all 6 leads would be returned to our folio. Again there has been a breakdown in the communication within your company. I will not be utilizing your services again, and Farmers corporate will be informed of the issues we've had with All Web Leads. Please correct this issue as I was informed it would be previously.
Regards,
[redacted]
Hi,We have a corporate relationship with Mr. [redacted]'s company where we have a centralized purchasing platform for leads. We do not have an account with him directly per his company's corporate direction. However, we have escalated this concern with our liaison there. Mr [redacted] will be contacted to ensure that we arrive at mutually acceptable resolution. Thank you.
Dear Ms. [redacted], We deeply apologize for any inconvenience caused to you by these calls or messages. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to anyone who may have received your information. Please do not hesitate to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The number I placed with the Revdex.com is a work number and I'd prefer not to give this company my phone number - as it found my number once and sold it to insurance agencies. All agencies that have called me were told to stop and they have. I advised them to not purchase numbers from businesses that skim them off of the internet - as the participants were not willingly giving their numbers. I urged them that if they want quality sources or clients to not cold call - especially when those numbers are getting dozens a day from businesses like this that skim the internet. I have accepted the Revdex.com and the company's response as satisfactory simply due to the fact that I do not want to be bothered with this anymore.
Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be listening out for a phone call from the company.
Regards,
[redacted]
Dear Ms. [redacted], We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partner who may have received your information. Please do not hesitate...
Hello Ms. [redacted],We apologize for any inconvenience these calls and messages have caused you. We would just like to confirm that your information has now been added to our Do Not Contact list. Notices have been sent out to any partner who may have received your information.Please do not hesitate to...
Complaint: [redacted]
I am rejecting this response because: They flat out told me on the phone that there was no plan at their business for $19 per month.
Regards,
[redacted]
We would like the opportunity to speak with Mr. [redacted] directly to address his concerns. If it is acceptable to him we can have a member of our Customer Success Team reach out to him directly. If this is fine we will reach out to the phone number provided to discuss things with him.
Dear Ms. [redacted], Once again, we are sorry to hear about your recent poor experience with one of our insurance quote properties. We understand that you are upset that our site indicated plans from $19/month and that you were not eligible for one of those plans. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our sites was confusing. Since there are consumers that may be eligible for plans starting at $19/month, (including children), we are unable, at this time, to change the language on our site. Please do not hesitate to reach out with further questions or concerns. Thank you.
We are happy to refund the charges that Ms. [redacted] has however we are not showing the same transactions in our payment system. If she could contact our Customer Success Team we would be happy to review things with her to make sure any differences are reconciled and resolved.
Dear [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Complaint: [redacted]
I am rejecting this response because: I am still receiving phone calls everyday. Not as many but still getting them.
Regards,
[redacted]
[redacted]We apologize for any inconvenience these messages and calls have caused you. We want you to know that your information has been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with...
further questions. Thank you.
Thank you for bringing this matter to our attention. We sincerely apologize for the experience that [redacted] has had with response times from our Customer Success team in resolving his issues. We have been dealing with extenuating circumstances with regard to support capacity and accounting system...
processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it acceptable to him we can follow-up with him via telephone next week to try and resolve any outstanding concerns on his account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this matter to our attention. We apologize for any frustration that Mr. [redacted] may have had with our service. We have not charged his card for the leads received and we will ensure that he is not charged for those leads. The $1 amount that was showing on his statement was an...
authorization for the credit card he put on file. We would like the opportunity to earn his business again in the future and we would be willing to provide $100 credit for future lead purchases if he decides he would like to resume with us in the future.
We're very sorry that Ms [redacted] had a poor experience with our service.
Our goal is to connect consumers in a streamlined fashion with a small number of insurance agents, agencies and carriers who can provide quotes on the products that meet their needs. Our service is designed to...
provide between 3-5 competitive quotes. In order to accomplish that we will share the contact information provided to us in accordance with the terms and privacy policy on our website.
We are not in the business of reselling consumer contact information for individuals who do not want to be contacted by licensed insurance agents/agencies.
Having said this we have attempted to validate the contact information Ms. [redacted] provided to the Revdex.com of [redacted] and have found no record of that number in our databases. Is there a different number or email address that she is being contacted through that she can provide to us? If so then we can find that record within our database and add Ms [redacted] to our Do Not Call List.
We are sorry for the inconvenience to Ms [redacted]
Hello Ms. [redacted]We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not hesitate to...
reach out with any further questions. Thank you.
Complaint: [redacted]
I am rejecting this response because:I spoke to a manager after filing this complaint and was informed that all 6 leads would be returned to our folio. Again there has been a breakdown in the communication within your company. I will not be utilizing your services again, and Farmers corporate will be informed of the issues we've had with All Web Leads. Please correct this issue as I was informed it would be previously.
Regards,
[redacted]
Hi,We have a corporate relationship with Mr. [redacted]'s company where we have a centralized purchasing platform for leads. We do not have an account with him directly per his company's corporate direction. However, we have escalated this concern with our liaison there. Mr [redacted] will be contacted to ensure that we arrive at mutually acceptable resolution. Thank you.
Dear Ms. [redacted], We deeply apologize for any inconvenience caused to you by these calls or messages. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to anyone who may have received your information. Please do not hesitate to...
reach out with further questions. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The number I placed with the Revdex.com is a work number and I'd prefer not to give this company my phone number - as it found my number once and sold it to insurance agencies. All agencies that have called me were told to stop and they have. I advised them to not purchase numbers from businesses that skim them off of the internet - as the participants were not willingly giving their numbers. I urged them that if they want quality sources or clients to not cold call - especially when those numbers are getting dozens a day from businesses like this that skim the internet. I have accepted the Revdex.com and the company's response as satisfactory simply due to the fact that I do not want to be bothered with this anymore.
Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be listening out for a phone call from the company.
Regards,
[redacted]
Dear Ms. [redacted], We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partner who may have received your information. Please do not hesitate...
to reach out with further questions. Thank you.
Hello Ms. [redacted],We apologize for any inconvenience these calls and messages have caused you. We would just like to confirm that your information has now been added to our Do Not Contact list. Notices have been sent out to any partner who may have received your information.Please do not hesitate to...
reach out with further questions. Thank you.