We certainly apologize again for a lack of service or any quality issues you have had with our company. While we hope that we get the opportunity to earn your business again we have processed refunds to your card. There is one charge of $13.00 and a second charge of $27.07 which was processed today, 6/24/16.
We're very sorry that [redacted] had a poor experience with our service. Our goal is to connect consumers in a streamlined fashion with a small number of insurance agents, agencies and carriers who can provide quotes on the products that meet their needs. Our service is designed to provide between...
3-5 competitive quotes. In order to accomplish that we will share the contact information provided to us in accordance with the terms and privacy policy on our website. We try to clearly state on our forms that we are not an insurance company and require that consumers acknowledge that they want to be connected with agents.
We have unsusbcribed [redacted]’s contact information from our service and communicated this fact to any agents who received his contact information. We are very sorry for any inconvenience.
We apologize for any misunderstanding about Folio billing and lead credits to the account. I understand you connected with [redacted] to discuss your experience with the leads. We have requested a full refund to your Folio invoice for the leads received 1/3-1/6. This refund will appear on...
the invoice prepared for May 1, 2017. Please let us know if you have any additional questions or concerns.
Complaint: [redacted]
I am rejecting this response because: Because I never had a renters Insurance Policy in [redacted], where this was issued, and the withdraws went to All State Insurance, they could not produce a document that I even started the policy. The company is liable for fraud, as per the handbook, Insurance fraud occurs when an insurance company, agent, adjuster or consumer commits a deliberate deception in order to obtain an illegitimate gain. It can occur during the process of buying, using, selling or underwriting insurance.I did not authorize it, and the reason I nor All State Insurance can not produce documents of me signing anything, is because I never did.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: no one with the company said I wasn't eligible. They told me that they didn't have any plans for $19 per month. There is a difference. The company flat out false advertised $19/mo plans and when I called they said that they had no plans for $19 per month!
Regards,
[redacted]
Hello Mr. [redacted],Thank you for reaching out to us about this issue. We are sorry that this money has been taken out of your account. However, All Web Leads is not an insurance company, we can only connect you with licensed insurance companies and agents for the purpose of receiving insurance quotes....
We do not handle policies, claims, and we do not make withdrawals on bank accounts. To receive an answer regarding this issue, you would be better served contacting the agent who sold you the policy, or State Farm directly. Again, we apologize for any inconvenience you may have experienced. Please feel free to reach out with any further questions. Thank you. [redacted]
Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Thank you for bringing this to our attention. There are multiple issues being reported here, and clearly there was some confusion about how our service works when the account was set up. The three issues and our response are outlined below:1. Leads returned for credit that were denied. There were 4 leads returned for credit that were denied. On 3 of the 4 returns, our Returns Verification department was able to confirm that the lead was valid (in two cases by getting the consumer on the phone to validate legitimacy of the quote request, and in the 3rd case the lead was reported as a duplicate which was not the case according to the data on the lead). 1 of the 4 leads was denied due to our inability to get the consumer on the phone. This is a policy we are revisiting and we will gladly credit back [redacted] the value of this lead ($8.50) on his account.2. 50% discount not being applied to leads. Our introductory price promotion is only for a 30 day period and Mr Lutze did receive 50% off of all life leads purchased from the date of account activation on 10/9/14 through 11/12/14. Generally this discount may only be offered if the customer is buying multiple lead types however an exception was made in this case as the customer also activated a separate Live Transfer account. The 30 day discount is and always has been a non-negotiable term length however and that is the reason for the full price leads being charged after 11/12/14. All lead charges were accurate in accordance with our policy, however we are attempting to retrieve the call recording to determine if the sales rep misled [redacted] and if so we will provide the requested credit.3. Live Transfers received while the account was paused. Unfortunately we have no record of live transfers being sent while the account was paused and our technology platform will not allow this to occur. It sounds like there was confusion between the leads account being paused and the live transfer account being paused, or perhaps the self-pause duration expired before [redacted] was able to pause it again. In accordance with the purchase agreement, the customer is responsible for paying for these, however, given the confusion we will offer a credit for 50% of the live transfer cost (a total of $47) in good faith.At this time, based on the facts available, we are able to apply a total credit of $53.50 good towards future purchases (Leads or Live Transfers) if [redacted] is willing to reopen an account to use the credit. No additional charges will be incurred if this is accepted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Mr. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Mr. [redacted],We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been placed on your Do Not Contact list. Notices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out...
Complaint: [redacted]
I am rejecting this response because: the statements made in their response were full of lies and failed to reference my email to close myaccount on 12/15/2015. There is nothing more I have to say except that I am not dealing with them ever again and am not paying their bill for the fraudulent leads they sent me.I am done wasting another second of time on this.
Regards,
[redacted]
Mr. [redacted],We greatly apologize for any harm you feel has come to your business from the use of the Velox name in our advertising. I wanted to confirm that we have gone through our advertising and ensured that your business's name is no longer represented anywhere in our advertising copy or...
websites. Please do not hesitate to reach out with any further questions. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com. They contacted me today and resolved the problem....
I tried to find where to update the complaint, but couldn’t find it. What do I need to do to get the complaint resolved/closed?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This company needs to be cited for what they do to consumers. They need to be fined.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr. [redacted],We apologize for any inconvenience these calls or messages have caused you. This message is to confirm that your information has been added to our Do Not Contact list. Notices have been sent via email to any partner who may have received your information. We are still...
investigating how your information may have entered our system. It appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questions. Thank you.
We certainly apologize again for a lack of service or any quality issues you have had with our company. While we hope that we get the opportunity to earn your business again we have processed refunds to your card. There is one charge of $13.00 and a second charge of $27.07 which was processed today, 6/24/16.
We're very sorry that [redacted] had a poor experience with our service. Our goal is to connect consumers in a streamlined fashion with a small number of insurance agents, agencies and carriers who can provide quotes on the products that meet their needs. Our service is designed to provide between...
3-5 competitive quotes. In order to accomplish that we will share the contact information provided to us in accordance with the terms and privacy policy on our website. We try to clearly state on our forms that we are not an insurance company and require that consumers acknowledge that they want to be connected with agents.
We have unsusbcribed [redacted]’s contact information from our service and communicated this fact to any agents who received his contact information. We are very sorry for any inconvenience.
We have received confirmation that the refund check for $549.01 was processed on 4/15/16.
We apologize for any misunderstanding about Folio billing and lead credits to the account. I understand you connected with [redacted] to discuss your experience with the leads. We have requested a full refund to your Folio invoice for the leads received 1/3-1/6. This refund will appear on...
the invoice prepared for May 1, 2017. Please let us know if you have any additional questions or concerns.
We have connected with Mr. [redacted], and resolved issues with a refund of $227.46 ot his CC.
Complaint: [redacted]
I am rejecting this response because: Because I never had a renters Insurance Policy in [redacted], where this was issued, and the withdraws went to All State Insurance, they could not produce a document that I even started the policy. The company is liable for fraud, as per the handbook, Insurance fraud occurs when an insurance company, agent, adjuster or consumer commits a deliberate deception in order to obtain an illegitimate gain. It can occur during the process of buying, using, selling or underwriting insurance.I did not authorize it, and the reason I nor All State Insurance can not produce documents of me signing anything, is because I never did.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: no one with the company said I wasn't eligible. They told me that they didn't have any plans for $19 per month. There is a difference. The company flat out false advertised $19/mo plans and when I called they said that they had no plans for $19 per month!
Regards,
[redacted]
Hello Mr. [redacted],Thank you for reaching out to us about this issue. We are sorry that this money has been taken out of your account. However, All Web Leads is not an insurance company, we can only connect you with licensed insurance companies and agents for the purpose of receiving insurance quotes....
We do not handle policies, claims, and we do not make withdrawals on bank accounts. To receive an answer regarding this issue, you would be better served contacting the agent who sold you the policy, or State Farm directly. Again, we apologize for any inconvenience you may have experienced. Please feel free to reach out with any further questions. Thank you. [redacted]
Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can...
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Thank you for bringing this to our attention. There are multiple issues being reported here, and clearly there was some confusion about how our service works when the account was set up. The three issues and our response are outlined below:1. Leads returned for credit that were denied. There were 4 leads returned for credit that were denied. On 3 of the 4 returns, our Returns Verification department was able to confirm that the lead was valid (in two cases by getting the consumer on the phone to validate legitimacy of the quote request, and in the 3rd case the lead was reported as a duplicate which was not the case according to the data on the lead). 1 of the 4 leads was denied due to our inability to get the consumer on the phone. This is a policy we are revisiting and we will gladly credit back [redacted] the value of this lead ($8.50) on his account.2. 50% discount not being applied to leads. Our introductory price promotion is only for a 30 day period and Mr Lutze did receive 50% off of all life leads purchased from the date of account activation on 10/9/14 through 11/12/14. Generally this discount may only be offered if the customer is buying multiple lead types however an exception was made in this case as the customer also activated a separate Live Transfer account. The 30 day discount is and always has been a non-negotiable term length however and that is the reason for the full price leads being charged after 11/12/14. All lead charges were accurate in accordance with our policy, however we are attempting to retrieve the call recording to determine if the sales rep misled [redacted] and if so we will provide the requested credit.3. Live Transfers received while the account was paused. Unfortunately we have no record of live transfers being sent while the account was paused and our technology platform will not allow this to occur. It sounds like there was confusion between the leads account being paused and the live transfer account being paused, or perhaps the self-pause duration expired before [redacted] was able to pause it again. In accordance with the purchase agreement, the customer is responsible for paying for these, however, given the confusion we will offer a credit for 50% of the live transfer cost (a total of $47) in good faith.At this time, based on the facts available, we are able to apply a total credit of $53.50 good towards future purchases (Leads or Live Transfers) if [redacted] is willing to reopen an account to use the credit. No additional charges will be incurred if this is accepted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Mr. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
Mr. [redacted],We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been placed on your Do Not Contact list. Notices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out...
with further questions. Thank you.
Complaint: [redacted]
I am rejecting this response because: the statements made in their response were full of lies and failed to reference my email to close myaccount on 12/15/2015. There is nothing more I have to say except that I am not dealing with them ever again and am not paying their bill for the fraudulent leads they sent me.I am done wasting another second of time on this.
Regards,
[redacted]
Mr. [redacted],We greatly apologize for any harm you feel has come to your business from the use of the Velox name in our advertising. I wanted to confirm that we have gone through our advertising and ensured that your business's name is no longer represented anywhere in our advertising copy or...
websites. Please do not hesitate to reach out with any further questions. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com. They contacted me today and resolved the problem....
I tried to find where to update the complaint, but couldn’t find it. What do I need to do to get the complaint resolved/closed?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This company needs to be cited for what they do to consumers. They need to be fined.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr. [redacted],We apologize for any inconvenience these calls or messages have caused you. This message is to confirm that your information has been added to our Do Not Contact list. Notices have been sent via email to any partner who may have received your information. We are still...
investigating how your information may have entered our system. It appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questions. Thank you.