We double checked and show that there was a refund of two credit card charges (one of $20.13 originally charged on 6/3/16 and one of $62.00 originally charged on 6/8/16). I would encourage Mr. [redacted] to reach out to his card company for them to research.
Complaint: [redacted]
I am rejecting this response because: if you sell me what you advertise as "Qualified" and "Premium" home leads, and refuse to offer a refund, even when the lead includes an apartment number in the online request form, when the State Department of Assessment and Taxation provides that it is an apartment complex at the address provided, and when 360Value shows an apartment complex at the specified address when I am completing the quote, should I not be refunded for these leads even if I do not come back to All Web Leads? Is this not advertising fraud? Advertising on product, a Qualified or Premium lead, but selling me a renter's lead?
Regards,
[redacted]
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service. I see that his card was processed for $200 on the 23rd of March. While our team has offered a $70 credit back to his account we would be willing to offer a credit of $200 future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote. We will have a representative reach out if this is agreeable.
Dear Mr. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.
We double checked and show that there was a refund of two credit card charges (one of $20.13 originally charged on 6/3/16 and one of $62.00 originally charged on 6/8/16). I would encourage Mr. [redacted] to reach out to his card company for them to research.
Complaint: [redacted]
I am rejecting this response because: if you sell me what you advertise as "Qualified" and "Premium" home leads, and refuse to offer a refund, even when the lead includes an apartment number in the online request form, when the State Department of Assessment and Taxation provides that it is an apartment complex at the address provided, and when 360Value shows an apartment complex at the specified address when I am completing the quote, should I not be refunded for these leads even if I do not come back to All Web Leads? Is this not advertising fraud? Advertising on product, a Qualified or Premium lead, but selling me a renter's lead?
Regards,
[redacted]
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service. I see that his card was processed for $200 on the 23rd of March. While our team has offered a $70 credit back to his account we would be willing to offer a credit of $200 future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote. We will have a representative reach out if this is agreeable.
Dear Mr. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It...
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you.