All4Cellular

I purchased a refurbished IPAD 3rd Generation from A4C for my year old daughter on Christmas when she opened the IPAD And tried to take a pictures Christmas morning the Camera was NOT FUNCTIONING Then The home button was NOT WORKING PROPERLY I was extremely disappointed Along with my daughter I tried for two days to call CUSTOMER SERVICE and could not get throughI waited on the phone to be disconnected multiple times after long wait timesI responded by emails and finally got a responseI asked if they could please just send me another IPad that is working properly and days later was told they don't have any They could refund me when they receive the old You try telling that to your year oldDaughter Santa screwed up this year Thanks a lot A4C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since this item is a counterfeit, Instead of sending back to [redacted] , the item has been submitted to Samsung for evidence and FTC had been notified In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The vendor has only refunded me for of purchases I have contacted them regarding the second and have not yet received a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,We certainly apologize for any mis-communication We certainly do not expect you to wait around nor pay for return shipping if need be I have confirmed that your order is actually on its way You may tracking your order using the following link; [redacted] *If we can be of further assistance please do not hesitate to contact usKind Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

This is a tough oneThey have acted in ways that are both laudable and damnable I am a repeat customer, but one who is more and more leery of themA4C has shipped me numerous defective products This is badThey have told me that they refuse to honor them because they fall outside their (short) warranty, even though the product is clearly defective and I have purchased multiple units This is bad Yet, when I called and made an issue, they bent and took care of one, but again, through email & website channels refused to reply to the complaint So is this simple inexperienced help doing the wrong thing? Of do they play hardball until you push and push? (the insurance company tactic) I wish management would come cleaner, but they do live in a murky corner of the industry I suppose they are better than some of their [redacted] competitors

Hello, We certainly apologize for this matter, we did become aware of a very few units having such issueWe offered a replacement however it seems you opted for a return insteadWe are currently awaiting the product back so we may proceed with the reimbursement If you have any questions or concerns please feel free to contact us.Kind Regards, [redacted]

Hi ***, I certainly apologize I was not aware of the second order since it was not stated in the complaint formI have sent an additional payment of $ for Order # [redacted] via PaypalUnique Transaction ID # [redacted] If we can be of further assistance please feel free to contact us.Kind Regards, [redacted]

Hello,We apologize however the rebate time frame was completed well over monthsWe have through all accepted and declined rebate forms and we were unable to find your submission If you have a copy of the post mark receipt/submission we can grant the claim Without such information we regret we have no further recourse for this matterOnce again our apologies for any inconvenience this may causeKind Regards, [redacted] Customer Service

Hello,We certainly apologize, however due to over exceeded time frame of the rebate period a store credit is the only recourse At this time we have no further recourse for this matter Kind Regards, [redacted] Customer Service

Hello [redacted] , We sincerely apologize for this matter and understand your frustrations For the inconvenience I went ahead and issued a full refund for the product itself You should see a partial refund reflected on your order in the amount of $ As a courtesy you may keep the item you have received in error We hope we have made this a reasonable resolution for you If you have any questions or concerns feel free to reply and I will be happy to assist you Kind Regards, [redacted]

Hello,We apologize for the delay in getting back to you I have just left you a voice message on your phone It seems your request was submitted however you were not informedOur sincerest apologiesWe have sent you the missing charger via *** # [redacted] If you have any further questions or concerns feel free to replyRegards, [redacted]

Hello, I am writing in response to this claim We certainly apologize for any inconvenience or misrepresentation to the customer, however we can assure you the cables are not counterfeit We have sold thousands of this item and we usually run a weekly sale We haven't had any authenticity complaints before As per the customers request we have created an RMA for the customer to return items for a full refund If there is anything else we can do please let us know and we will be happy to assist Kind Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] By the time I received the shipping label; I had already brought the unopened item to the post office and refused delivery (as per the company's original instructions) This issue will not be resolved until a refund has been given (as it currently stands I HAVE NEITHER THE REFUND NOR THE ITEM), and even then, there's still the issue as to whether any of this is legal -- I argue it is not, and the company's excuse of "well, we've been behind due to holidays" in no way absolves it of liability under the CFR; it is their responsibility to comply with all applicable regulations regardless of what time of year it is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We have replied to [redacted] *** His return order was delivered on September *, and a full refund was issued today September *, If we can be of further assistance please feel free to contact us at anytime Kind Regards, [redacted] /> Customer Service

Hello, We apologize for any inconvenience in regards to your order In response to this complaint, we assure you they are not counterfeit Items as we have been selling OEM Samsung Headsets for years now and we have not had such complaints We apologize if you feel misrepresented in any way and we can work with you to get a replacement if the item is faulty Your desired settlement states you would like a refund, I have created an RMA for your Return Order You will receive an email notification with return instructionsOnce we receive a credit will be issued promptly Please contact us via email at [redacted] if we can further assist you Regards, [redacted] ***

Hello,We certainly apologize for any inconvenience caused After further review I have taken noticed two of your shipments were lost in transit We have shipped an additional package which is currently in transit You may view tracking information on [redacted] Tracking # [redacted] We will be sure to issue a 15% credit off your order for the delayWe hope this is a reasonable resolution for you and if we can be of further assistance please feel free to contact usKind Regards, [redacted] Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello,We certainly apologize in regards to the delay in processing your refund I do see your item was returned however there was a note on the account in regards to missing accessories in the return, I have taken liberty to bypass this matter and issue a refund via *** Here
is your *** transaction ID # *** If we can be of further assistance please feel free to contact us.Kind Regards,JordinCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***