All4Cellular

Review: I purchase an item from A4C Aug **, 2014 where the item was listed as Seller refurbished meaning that everything would be working ( as I thought ) on this item which was a Samsung BD-C6500 1080p Blu-ray Disc Player w/ Universal Remote - Black player And when I received the item the item was defective did not work for only the online worked on it DVD/Blueray disk part did not work at all So I wrote to the seller and asked them to return it for a refund and at first there was no response till I made a complaint to [redacted] with there Resolution Center then from there I have receive one response from them saying that they were sending me an RMA for the return refund which I have the receipt from the post office where I sent it back to them where they have also receive the package back and I have email proof from the post office also I have photo proof of the receipt that I also sent to the seller to prove that I mailed it.. I have been writing to these people for the past couple days now asking and letting them know that the package is there and they have not responded at all I have even spoke with [redacted] and paypal and they are not able to do anything All I ask is that I get my refund from them please & Thank youDesired Settlement: I am asking for my refund from them which is $39.95 for a Samsung BD-C6500 1080p Blu-ray Disc Player w/ Universal Remote - Black playerLink as follows :[redacted]

Business

Response:

Hello,

We have replied to [redacted]. His return order was delivered on September *, 2014 and a full refund was issued today September *, 2014. If we can be of further assistance please feel free to contact us at anytime.

Kind Regards,

Customer Service

I purchased a refurbished IPAD 3rd Generation from A4C for my 9 year old daughter on Christmas when she opened the IPAD And tried to take a pictures Christmas morning the Camera was NOT FUNCTIONING ... Then The home button was NOT WORKING PROPERLY .. I was extremely disappointed . Along with my daughter . I tried for two days to call CUSTOMER SERVICE and could not get through. I waited on the phone to be disconnected multiple times after long wait times. I responded by emails and finally got a response. I asked if they could please just send me another IPad 3 that is working properly and 3 days later was told they don't have any . They could refund me when they receive the old .. You try telling that to your 9 year old. Daughter .... Santa screwed up this year .... Thanks a lot A4C

Review: I ordered a refurbished mp3 player for a Christmas gift. The item's volume was inoperable. I wanted to notify the company and get instructions as to how to return the item and get a full refund (shipping included). I tried on several occasions to call but was left holding for inordinate amounts of time. I finally emailed them on 3 separate occasions (if you need the emails I will be happy to make them available). On the last email I advised them that if I did not here from them I would file a complaint with the Revdex.com. I discovered, too late, that this company has other complaints about not responding to customers' concerns. I even left a message of their ** page. This is the link to the product purchased: [redacted]Desired Settlement: I would like to be given instructions on how to return this item with a guarantee of full refund which should include shipping. I would also like some kind of acknowledgement from them that they will change how they do business, i.e. selling products that do not work. I read many complaints (after the fact) that this seems to be their M.O.)

Business

Response:

Hello [redacted],We sincerely apologize for the delay in getting back to you. Due to the overwhelming Holiday season it has caused some delays. This is certainly not the way we operate and we would be more than happy to submit a replacement, however since you have opted for a refund I have submitted your request for an RMA, you will receive a separate email including a Return Label with return instructions. Upon receipt we will issue a full refund. If I can be of further assistance please feel free to reply.Kind Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I purchased an iPad charger and it stopped working after a few weeks. They are either selling fake Apple products or refurbished ones. I mailed them and they never responded.