All4Cellular

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The vendor has only refunded me for 1 of 2 purchases.  I have contacted them regarding the second and have not yet received a response.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This was not and is not a "miscommunication."   This was a matter of them losing the order after already billing my credit card in advance; not shipping within the time designated on the website, and more importantly REFUSING to cancel the order when asked (multiple times) after the delay was apparent and before the item actually shipped.  This is ILLEGAL as per the Code of Federal Regulations (16 CFR Part 435).  A summary of this section is provided by the Federal Trade Commission ( [redacted] ) which states, to wit: "By law, a merchant should ship your order within the time stated in its ads...The shipment 'clock' begins when the merchant receives a 'properly completed order...If the merchant is unable to ship within the promised time, IT MUST NOTIFY YOU by mail, telephone, or email, give a revised shipping date AND GIVE YOU THE CHANCE TO CANCEL for a full refund or accept the new shipping date." (Emphasis added.)  This company's pre-billing of the credit card, delay in shipping the order, and FLAT OUT REFUSAL to cancel the order is in contravention of the law.  Given the circumstances and the delay which was neither disclosed nor authorized, I do not wish to give a dime to this company, and they should be reported to the proper agency in light of their business practices.  If they don't have proper internal inventory processes in place to operate legally, they should not be in business.  If they wanted  to do the right thing, they would either arrange for the item to be rerouted back to them in transit or else process a full refund and let me keep the $29 item as compensation for all the hassle. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
We apologize for any inconvenience in regards to your order.  In response to this complaint, we assure you they are not counterfeit Items as we have been selling OEM Samsung Headsets for years now and we have not had such complaints.  We apologize if you feel...

misrepresented in any way and we can work with you to get a replacement if the item is faulty.  Your desired settlement states you would like a refund, I have created an RMA for your Return Order.  You will receive an email notification with return instructions. Once we receive a credit will be issued promptly.  Please contact us via email at [redacted] if we can further assist you. 
Regards,
[redacted]
[redacted]
[redacted]

Hello,We certainly apologize for any delays, after looking into this matter I see your order was placed on Oct *. Keep in mind there was a 2 day processing time due to the Holidays we had off.  Your item is currently in transit and you should expect to receive it within a few days....

 We will process a 15% off your order for the inconvenience.  If you have any questions or concerns please feel free to reply.Kind Regards,JordinCustomer Service

Hello,We apologize however the rebate time frame was completed well over 6 months. We have through all accepted and declined rebate forms and we were unable to find your submission.  If you have a copy of the post mark receipt/submission we can grant the claim.  Without such...

information we regret we have no further recourse for this matter. Once again our apologies for any inconvenience this may cause. Kind Regards,[redacted]Customer Service

Hello,We apologize for the delay  in getting back to you.  I have just left you a voice message on your phone.  It seems your request was submitted however you were not informed. Our sincerest apologies. We have sent you the missing charger via [redacted] #...

[redacted] .  If you have any further questions or concerns feel free to reply. Regards,[redacted]

Hello,
We have replied to [redacted].  His return order was delivered on September *, 2014 and a full refund was issued today September *, 2014.  If we can be of further assistance please feel free to contact us at anytime. 
Kind Regards,
[redacted]
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Customer Service

Review: I purchased 4 Apple lighting cables (USB to apple lighting) from this company on two separate orders. The cables were described to be authentic apple cables. (I had in the past bought non-apple cables and after apple changes the software they stop working) I specifically bought these cables because they were "authentic".After a few months all 4 of these cables gave errors of not being supported by apple and stopped working (just like the old non-apple cables previously did). My Apple supplied cables (I have 3) and my Mifi certified non-apple cables all still work. These cables advertised as Apples no longer work.These are clearly knock off cables advertised as OEM. I asked the company for a refund and told me they are out of warranty. Lies never expire.Here is the correspondence:Hello, Thank you for contacting us. Please be advised that you have exceeded our 30 days return policy. We do sincerely apologize as we are unable to issue a refund back in your account. Please feel free to double check our website regarding our return policy. Have a great day!Regards, [redacted]Customer Service On Sat, Jan *, 2015 at 9:06 AM, A4C [redacted] wrote:Name: [redacted] E-mail: [redacted] Telephone: [redacted] Order Number : #[redacted] Reason: Defective/Wrong Item Comment: Hello All4 cellular, I bought 4 Apple iPhone lightning cables,from your store. Order Information #[redacted] and Order Information #[redacted]. These were advertised as Apple cables, OEM. They no longer are supported by Apple as they are counterfeit. Look identical, but are knock offs. Please refund my money. I will be happy to return these if you provide shipping. Thank you.}Desired Settlement: I would like a full refund. I also believe they should stop advertising these as authentic. They are not.Since my complaint they have disappeared records of my orders and a link to the product description page. I have emails of the order however.

Business

Response:

Hello,We have worked things out with the buyer. We offered to have the items replaced as we are sure these are OEM Apple Products however the customer was more comfortable with a refund so we have issued a full refund on the purchase. If we can be of further assistance feel free to contact us.Kind Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The vendor has only refunded me for 1 of 2 purchases. I have contacted them regarding the second and have not yet received a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], I certainly apologize I was not aware of the second order since it was not stated in the complaint form. I have sent an additional payment of $18.49 for Order # [redacted] via Paypal. Unique Transaction ID # [redacted] . If we can be of further assistance please feel free to contact us.Kind Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Submitted for $19.99 rebate on August **, 2014. Have still not received the rebate. Have called the business. They are denying having received the rebate submission. I informed them that I have kept copy of everything I submitted. But they are saying there is nothing they can do.I will upload the copy of my submission as part of this complaint.Desired Settlement: I should get the rebate amount of $19.99 as advertised in the rebate form when the product was purchased by me.

Business

Response:

Hello,We apologize however the rebate time frame was completed well over 6 months. We have through all accepted and declined rebate forms and we were unable to find your submission. If you have a copy of the post mark receipt/submission we can grant the claim. Without such information we regret we have no further recourse for this matter. Once again our apologies for any inconvenience this may cause. Kind Regards,[redacted]Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The rebate submission was not required to be sent by certified mail. Accordingly it was sent using regular postal mail on August **, 2014. Because certified mail was not a requirement for rebate submission, the business cannot expect the customer to have proof of postmark date.I have a PDF copy of everything that was sent in the rebate submission envelope. The same is also attached to this complaint I opened at Revdex.com. During my phone call to the business on March **, 2015, I had already offered to resend the rebate submission materials to them. But they (business representative named Nereida) said that will not work.Again, I can resend the copy of the rebate materials to the business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We certainly apologize, however due to over exceeded time frame of the rebate period a store credit is the only recourse. At this time we have no further recourse for this matter. Kind Regards,[redacted]Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I said already, store credit is of no use to me because I have no intention of purchasing anything ever again from A4C. I expect to get $19.99 that I can use at my discretion anywhere and any time I want to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Had a two bad (inoperable) tablets delivered to the house. They didn't work properly and they sent out one replacement. It didn't work either and I contacted them immediately. They told me a week ago (on the phone) that a return authorization would be sent out. And a week later and three emails and a phone call from me and nothing on the returns yet still waiting and calling (and emails). They say 30 days return no question but all I have been getting is question and then nothing. Dead air from them. I left another voice mail message after that they were closed for four day weekend. And still no response into the next week now.Desired Settlement: return authorization sent asap and credit my account thats all

Consumer

Response:

At this time, my complaint, ID [redacted] regarding All4Cellular has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: My order number is [redacted]. I had ordered the 7 inch Cruz Tablet for 29.99 and free shipping. I called them on 12/**/14 letting them know of my return of the package. 12/**/14 they sent me a email that I can refuse package and they would issue me a RMA. I returned to the post office on 12/**/14. I continue being snubbed off for a refund. They wanted the package's tracking number the last email they sent me. I did send them a copy of emails with links to that tracking number. It should be on their files too!Desired Settlement: prefer a refund by money order.

Business

Response:

Hello,We apologize due to the Holidays our processing time has experienced some delays, however I can confirm a full refund was issued for this order on 1/*/2015 . If we can be of further assistance please feel free to contact us. Kind Regards,[redacted]Customer Service

Consumer

Response:

Below is the emails from this company. This seems to be resolved. I have yet to check my bank.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have contacted this company 10+ times regarding Order Number : [redacted] that has never arrived. Their customer service is extremely dismissive regarding the shipping issues, as far as to put the onerous on me to investigate the shipping issues directly with THEIR shipping resources! I was rudely told by their customer service representative Sandra that it was MY responsibility to contact [redacted] or [redacted] for the package THEY shipped and was missing. Even the tracking information could not confirm the packages status.

Due to their personally rude, dismissive and complete willingness to investigate the ongoing shipping issue, I had no choice but to file a complaint with the NY Revdex.com, file a case against a4c.com with [redacted] Trusted Stores, and contact my credit card company for potential fraud. This experience with this company has been horrific and thier lack of concern for me as a customer pathetic. Their "100% complete Customer Satisfaction" promise obviously has no real meaning.Desired Settlement: If they can not properly ship, track and guarantee delivery of my purchase, I would simply like a refund.

Business

Response:

Hello,We apologize for any inconvenience or miscommunication. Its unfortunate the first package out to you was lost in transit. You did contact us and we immediately shipped a replacement which was delivered yesterday. Please see tracking information using the following link ; [redacted] # [redacted] We hope this information is satisfactory. Should you need further assistance please feel free to contact us.Kind Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is physically impossible for a package to be left in my mailbox as it is only 1.5 inches tall, and the [redacted] tracking claims the package Delivered IN/AT MAILBOX Wed, September ** 2015 at 3:49 PM CT Austin, TX, US. So they are not delivering the item to my mailbox as they claim. They must be leaving the package unsecured on top of a public/outdoor mailbox for anyone to steal. All packages to my condo should be left at the covered private doorway as [redacted] and [redacted] always do! This item should be insured, replaced and delivered properly or simply refund my money and I will purchase it through another resource.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],We have tried reaching you via phone and have left a message so we can sort this out. We have yet to receive a call back, I am assuming you have received the watch and all is well now. Is that so?Kind Regards,[redacted]

Review: When I placed my order for my tablet I was notified by enaul that my oorder had been recieved and will be shipped within 7-10 business days, I placed the order on October **, it is now NOVEMBER * and it hasnt shown up, I am very upset that they havnt at least contacted me to let me know there is a problem in the meantime it was an item I really need for school. I Really would like this chaerge taken off my card any help u could give would be great!Desired Settlement: I want a full refund of order and shippimg fees

Business

Response:

Hello,

We are writing to address Revdex.com Complaint ID # [redacted]. The customer has returned the product and we have issued a full refund for the item + Shipping on 1/**/14 . If you have any further concerns regarding this matter please feel free to contact us and we will be happy to assist you.

Kind Regards,

Review: I purchased a refurbished Kindle 3 from this company via their [redacted] store. The condition of the Kindle was listed as "Seller refurbished". According to [redacted], seller refurbished means that "...the item has been inspected, cleaned, and repaired to full working order and is in excellent condition."

The device that was shipped to me could not be connected/registered with [redacted], as the device had been reported stolen. [redacted] blacklists devices by their serial number if a device has been reported stolen. This device was subject to that blacklist.

All4Cellular/A4C sold me a product that they knew, or reasonably should have known, was not in working order. It is especially disconcerting that the item I received was stolen property.Desired Settlement: I would like, at a minimum, an immediate refund for the full purchase amount (59.95), and an apology from the company.

Additionally, I would like the company to provide Revdex.com of New York with written documentation for how they plan to prevent stolen goods from entering their supply chain for refurbished/used products.

Business

Response:

Hello, We certainly apologize for this matter, we did become aware of a very few units having such issue. We offered a replacement however it seems you opted for a return instead. We are currently awaiting the product back so we may proceed with the reimbursement. If you have any questions or concerns please feel free to contact us.Kind Regards,[redacted]

Review: The product was packaged poorly, was smashed, had a defective battery and was very grimy.Desired Settlement: Desired Settlement: Refund-Credit Card Credit

Business

Response:

Hello,

I am writing to address Revdex.com Complaint ID # [redacted]. We certainly apologize for the condition of the item. The customer contacted us and informed us about the issues they had with their order. We offered a replacement as we have sold many of these units without such issues. Customer opted for a refund instead, they have returned their item and a full refund was issued shortly after. If you have any questions or concerns regarding this matter please feel free to contact us and we will be happy to assist you.

Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a new bulk BlueAnt Q3 Bluetooth headset and received a used older model BlueAnt Q2!

In addition the Q2 is NOT new as the pairing list is full!Desired Settlement: I would like for All4Cellular or now doing business as: a4c.com to send me the Blueant Q3 as ordered.

Business

Response:

Hello [redacted],

Review: I was misled by the reviews of the product to believe the product had been vetted by other consumers and was a good deal. Upon receiving the product, it was very cheap in nature (overly large and awkward power button, power cable that doesn't fit quite right). Upon turning it on I was even more disappointment by an abnormally low resolution. I then checked broader for reviews and found the product has very bad reviews on [redacted]. Going back to All4Cellular and checking the reviews it claimed that 100% of users recommend this product. I decided to leave a review and not recommend this product to help out the next shopper. I found that after submitting this review, many negative reviews that weren't previously available were showing up. As a Software Engineer by trade, I knew they were tracking me by my cookies, so I cleared my cookies and refreshed the page, and it went back to "100% of users recommend this product" with only the positive reviews. I tried following their return policy (http[redacted]) by calling [redacted]. I was on hold (never a human) for 18 minutes when it terminated the call automatically.Desired Settlement: I would like return labels sent to my home to return the 2 (qty) of these that I purchased. I would like to be refunded in full. I would like All4Cellular to remove reviews from their site or stop moderating / filtering out the reviews to be misleading. My Order numbers are #[redacted], #[redacted]

Business

Response:

To Whom It May Concern:

We are writing to address complaint ID# [redacted]. Customer has not contacted us via. We have no emailccrrespondence for this customer and we have been able to assist other customers without an issue via phone. In any case, we have created an RMA for both orders, we expect to have the customer return their order and we will grant a refund upon receipt of the items back. Customer has been notified

via email to [redacted] . ff you have any questions or concerns feel free to contact us.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is less than satisfactory and this issue is not yet resolved.

Review: On ** September 2014, I ordered a Samsung BD-H5900 Blu-Ray 3D Disc Player w/ Original Remote (Refurbished). Last week, approximately ** November 2014, I received a small envelope in the mail from said company containing a cable in a plastic bag. On one end of the cable was labeled "LED Checker". I notified the company, was issued an RMA to return the item, and did so. This week, on ** November 2014, I received a small package from said company that contained a remote control for the Blu-Ray player that I purchased, but still no Blu-Ray player. I notified them again and was issued another RMA to return the Remote Control. I have been in constant email communications with this business to try and get the Blu-Ray player I paid for, but to no avail. I have had nothing but problems with this company, and I still don't have the Blu-Ray player that I purchased for my Son two months ago. If you would like a copy of the string of emails between myself and this business, I can provide them. Thank you very much.

With kind regards,

[redacted]Desired Settlement: Deliver the merchandise that I purchased.

Business

Response:

Hello,We certainly apologize for any inconvenience caused. After further review I have taken noticed two of your shipments were lost in transit. We have shipped an additional package which is currently in transit. You may view tracking information on [redacted] Tracking # [redacted] . We will be sure to issue a 15% credit off your order for the delay. We hope this is a reasonable resolution for you and if we can be of further assistance please feel free to contact us. Kind Regards,[redacted]Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchase what was represented to be a genuine apple cable.

Upon deliver it turned out be be counterfeit product intended to look genuine even down to the serial number.Desired Settlement: Stop selling counterfeit products or disclose to buyers that they are counterfeit.

Business

Response:

Hello,

I am writing in response to this claim. We certainly apologize for any inconvenience or misrepresentation to the customer, however we can assure you the cables are not counterfeit. We have sold thousands of this item and we usually run a weekly sale. We haven't had any authenticity complaints before. As per the customers request we have created an RMA for the customer to return items for a full refund. If there is anything else we can do please let us know and we will be happy to assist.

Kind Regards,