All4Cellular

Review: Product purchased was advertised as "Apple iPod Touch 4th Generation (A1367) : 16GB (Refurbished)". Item received is not a genuine Apple product. Item has no physical Apple branding, multiple physical blemishes, damage to the screen, and camera does not seem to be functional at all.. Used, Greymarket items being sold as genuine and refurbished. Called company to report, was given an RMA label but agent would not address the authenticity of the item. Asked to speak with manager, but was hung up on after 5 min hold time.Desired Settlement: A4C.com should not be selling items as genuine refurbished Apple products if they are not verified as genuine first, and should not advertise items as "refurbished" when they are clearly a used item with major wear and tear.

Business

Response:

Hello, We certainly apologize for any inconvenience. We assure you it is not a counterfeit item, at times when we refurbish such products the original back cover may be severely damaged so we replace it with an aftermarket one, nonetheless the authenticity of the iPod remains. I see your return was just delivered so I will go ahead and issue the refund promptly. If we can be of further assistance please feel free to contact us. Kind Regards,JordinCustomer Service

Review: I placed an order on Thursday Nov. **. I received an email on Friday stating that the item has been shipped. My credit card was also billed on Friday (Nov. **).

As of today (Wednesday Dec. *), the tracking status at the shipper says "Electronic Notification Received" as of Friday, meaning that a shipping label was generated, but the item has NOT actually been shipped.

I called the company to ask what was going on, and they told me they have none left in stock, but that one of them might have been put aside for me in some sort of "batch." They couldn't tell me anything about this supposed "batch," whether my item was in fact in it, nor were they able or willing to cancel the order. Meanwhile, they have my money.

They said my only recourse would be wait for when (and if) the product arrives, then take it to the post office (during an incredibly busy holiday season) and try to convince the post office that I want to refuse delivery and not to charge me for return shipping.Desired Settlement: *Immediately* send a tracking number confirming that the shipping company has the item, or an immediate refund.

Business

Response:

Hello,We certainly apologize for any mis-communication. We certainly do not expect you to wait around nor pay for return shipping if need be. I have confirmed that your order is actually on its way. You may tracking your order using the following link; [redacted]If we can be of further assistance please do not hesitate to contact us. Kind Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This was not and is not a "miscommunication." This was a matter of them losing the order after already billing my credit card in advance; not shipping within the time designated on the website, and more importantly REFUSING to cancel the order when asked (multiple times) after the delay was apparent and before the item actually shipped. This is ILLEGAL as per the Code of Federal Regulations (16 CFR Part 435). A summary of this section is provided by the Federal Trade Commission ( [redacted] ) which states, to wit: "By law, a merchant should ship your order within the time stated in its ads...The shipment 'clock' begins when the merchant receives a 'properly completed order...If the merchant is unable to ship within the promised time, IT MUST NOTIFY YOU by mail, telephone, or email, give a revised shipping date AND GIVE YOU THE CHANCE TO CANCEL for a full refund or accept the new shipping date." (Emphasis added.) This company's pre-billing of the credit card, delay in shipping the order, and FLAT OUT REFUSAL to cancel the order is in contravention of the law. Given the circumstances and the delay which was neither disclosed nor authorized, I do not wish to give a dime to this company, and they should be reported to the proper agency in light of their business practices. If they don't have proper internal inventory processes in place to operate legally, they should not be in business. If they wanted to do the right thing, they would either arrange for the item to be rerouted back to them in transit or else process a full refund and let me keep the $29 item as compensation for all the hassle.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

By the time I received the shipping label; I had already brought the unopened item to the post office and refused delivery (as per the company's original instructions). This issue will not be resolved until a refund has been given (as it currently stands I HAVE NEITHER THE REFUND NOR THE ITEM), and even then, there's still the issue as to whether any of this is legal -- I argue it is not, and the company's excuse of "well, we've been behind due to holidays" in no way absolves it of liability under the CFR; it is their responsibility to comply with all applicable regulations regardless of what time of year it is.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,I would like to follow up and confirm that a full refund has been issued on this order. Once again our apologies for any inconvenience, if we can be of any assistance please feel free to contact us. Kind Regards,Customer Service Team

Review: I purchased two sets of iPhone earbuds a little over a month ago. The first set broke after about a month. My original earbuds that came with my iPhone lasted over a year. I don't believe that this company is using officially [redacted] products as clearly advertised on their website. I went then to use the second pair and the volume controls did not work. I asked for an exchange or refund and I'm being told the warranty is only 30 days. I tried to explain that even if that applied to my set of earbuds that broke, the ones still in the packaging were broken when I received them. This company is misrepresenting the products it is selling.Desired Settlement: I would like a refund or replacement. I would also like to have the company's claim that they are selling genuine [redacted] products verified and if they can not do so I would like those false claims removed from their website.

Business

Response:

Hello,We truly apologize for this matter. We can assure you they are genuine [redacted] Products as we have sold thousands without such issues. Although you have exceed the warranty period we will have a replacement shipped out to you. You will receive an email confirming your replacement along with tracking information. If you have any questions or concerns regarding this matter please feel free to contact us. Kind Regards,JordinCustomer Service

Review: Ordered ipad2 **Dec14, returned confirmed by [redacted] via email and via [redacted] tracking # (that the website thinks is a credit card number) on **Jan15. As of 6pm **Jan15 no refund has been initiated. 17 days is more than enough time to execute a refund.Desired Settlement: Immediate full refund.

Business

Response:

Hello [redacted], We most certainly apologize for any inconvenience. I see a full refund has already been issued on 2/*. If we can further assist you please feel free to contact me . Kind Regards,[redacted]

Review: They shipped me ipad without charging cable. I've sent them more than 10 emails and called them more than 20 times. They hang up on me after keep them holding for more 20 to more than 30 min. I called numerous time the same min their customer support begin but I still kept holding for 30 min and finally the customer service rep hang up on me. I tried once again and same thing was repeated after almost 40 min of hold. What a frustrating experience. At this point, I've no ways to even test weather the product they have sent me is working or not as I have no means to charge and try it. I tried turning it on but it didn't turn on so I'm not sure whether the battery is completely drained or whatever they sent me is DEAD.Desired Settlement: Since I've no means to verify whether whatever they have sent me is DEAD I would like refund for charger and once I buy charger with that refund, I will test the actual product whether its working on Dead and will need FULL refund in that case.

Business

Response:

Hello,We apologize for the delay in getting back to you. I have just left you a voice message on your phone. It seems your request was submitted however you were not informed. Our sincerest apologies. We have sent you the missing charger via [redacted] # [redacted] . If you have any further questions or concerns feel free to reply. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello I bought a ipod 4th generation from this company the ipod was defective so I sent the item back in may the company had received it and they was currently out of stock so they came to a conclusion to refund me . But they had some problems on there end and it's been over a month $80 of mine is in limbo I contacted the company many times asking about my refund they can mail me a check directly but refusedDesired Settlement: The company to refund me directly

Business

Response:

Hello,We sincerely apologize for the delay it has taken to receive your refund. Due to issue with our [redacted] account we did not have the option to refund and we had to submit the refund request to an [redacted] representative. I have confirmed with them that the refund has been processed. Please allow 24-48 hrs for the funds to appear back into your account. If for any reason you still have not receive your refund after 2 business days please contact us.Kind Regards,[redacted]

Review: I purchased an IPAD from this company on 4/*/14 , Order number [redacted] , Company advertised that the item will come complete, Upon arrival it came with a fake/third party charging cable, I contacted the company regarding this and they agreed to give me 10% compensation but now they have refused and are not replying to my emails at all.

Following the email from them stating 10% refund will be issues to me:

Good Afternoon,

Thank you for your reply. 10% off would be $30.99. Please advise.

Should you have any further questions or concerns, please feel free to contact us.

Best Regards [redacted]

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Following is the email communication from them admitting the cable is not original and does not work with the product they sold.

Hello,

Thank you for contacting us, please advise if you wold like to return the unit for a refund as the item that we currently have will not be compatible with the iOS7.

Best Regards

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My last emails to them:

Im reporting your business practices to Revdex.com and other consumer bureau, further I will publish reviews using all my personal resources against your business.

From: [redacted]

To: [redacted]

Subject: FW: New Contact Form Submission from [redacted]

Date: Tue, **Apr 2014 17:05:27 [redacted]

Can someone from your group please respond?

----------------------------------------------------------------

I'm looking forward for a favorable response and action against such company.

Best regards, [redacted]Desired Settlement: I would like to get 10% refund as promised by the company.

Business

Response:

Hello,

In reply to this complaint, we have processed the 10% discount off the customers order as promised. The customer has been notified via email as well. Feel free to contact us if there is anything we can do.

Kind Regards,

Customer Service Center

Review: on 10/*/13 I sent this company an order Order #[redacted] they charged my visa card $5.95 I look at the tracking and saw that the order was delivered on 10/*/13 at 901am to a US Post Office not to my order shipping address so I called all4celular she to me to go pick up the package at the post office it was not delivered to my order shipping address I said it is not close to me I am not running around to look for a package at a post office that was to be sent to my shipping address I TOLD HER SINCE THE ORDER WAS NOT DELIVERED TO ME OAT MY SHIPPING ADDRESS TO CANCEL THE ORDER AND ISSUE A REFUND OF $5.95 TO MY VISA CARD SHE SAID NO SHE DID SAY SHE HAD TO PUT A CLAIM IN AND IT WOULD TAKE 10 DAYS TO GET THE PACKAGE BACK I SAID IT WAS TO LONG FOR ME TO WAIT FOR HER $5.95 ORDER I NEVER GOT THE ORDER I PLACED THAT THEY DID CHARGE MY VISA CARD $5.95 FOR THE CHARGE IS ON MY VISA CARD AND I DID NOT GET THE ORDER IT IS NOT WORTH MY TIME OR GAS TO START RUNNING AROUND TO LOOK FOR A PACKAGE Order #[redacted] - Complete Subscribe to Order Status | Reorder | Print Order About This Order: Order Information Invoices Shipments Order Date: October *, 2013 Shipping Address [redacted] T: [redacted] Shipping Method Flat Rate Shipping for all Domestic Orders - Flat Rate Billing Address [redacted] United States T: [redacted] Payment Method Credit Card Credit Card Type: Visa Credit Card Number: Processed Amount: $5.95 Items Ordered | Track your order Product Name SKU Price Qty Subtotal Order Subtotal $5.95 Shipping & Handling $0.00 Grand Total $5.95 12 Pack Metal Stylus Pens for Capacitive Touchscreens - Rainbow Set 991000009 $5.95 Ordered: 1 Shipped: 1 $5.95Desired Settlement: AS YOU CAN SEE FROM THEIR TRACKING IT WAS SENT TO THE CRANBURY POST OFFICE WHEN I AS THEM TO SHIP TO MY SHIPPING ADDRESS IN EAST WINDSOR I NEVER GOT THE ORDER I WANT MY $5.95 REFUNDED BACK TO MY VISA CARD THIS COMPANY CUSTOMER SERVICE IS AWFUL SHE WAS NOT NICE KIND OF NASTY SO THEY LOST A CUSTOMER IF THEY DO NOT KNOW HOW TO RUN A COMPANY I AM NOT PAYING FOR SOMETHING I DID NOT GET SHIPPED TO MY SHIPPING ADDRESS I NEVER GOT IT NOR DID I SIGN FOR ANYTHINGI WANT MY MONEY BACK AT ONCE NOT 10 TO 15 DAY DOWN THE ROAD WHEN THE MISTAKE IS ON THEM AND THIER SHIPPING I WAS HOME ON 10/*/13 AT 901AM I CHECKED I NEVER GOT THE PACKAGE SHE SAID IT GOT DELIVERED TO A POST OFFICE AND SHE ALWAYS HAS TO PICK UP PACKAGES AT A POST OFFICE NOT SO WHEN I BUY SOMETHING AND HAVE IT SHIPPED TO ME IT GETS SHIPPED TO MY SHIPPING ADDRESS Order #[redacted] Delivered Wed, October *, 2013 at 9:01 AM Cranbury, NJ, US From: [redacted] UNITED STATES To: [redacted] UNITED STATES Activity Oct *, 2013 9:01 AM Cranbury, NJ, US Delivered 8:44 AM Hightstown, NJ, US Sorting Complete 4:41 AM Hightstown, NJ, US Arrival at Post Office Oct*, 2013 6:16 AM Secaucus, NJ, US Ready for Transport to USPS 12:17 AM Secaucus, NJ, US Processed Oct *, 2013 8:38 PM Secaucus, NJ, US Arrival DHL Global Mail Facility 6:49 PM Brooklyn, NY, US Picked up by Shipping Partner DHL GM # Customer Confirmation Delivery by USPS Weight 0.1739 lbs Service SM Parcels Expedited Privacy Help AS YOU CAN SEE FROM THEIR TRACKING IT WAS SENT TO THE CRANBURY POST OFFICE WHEN I AS THEM TO SHIP TO MY SHIPPING ADDRESS IN EAST WINDSOR I NEVER GOT THE ORDER I WANT MY $5.95 REFUNDED BACK TO MY VISA CARD Tracking Number: Carrier: DHL Global Mail Track: [redacted]

Consumer

Response:

I DID GET A REFUND AFTER ALL THIS TIME AND NEVER GOT THE ORDER PLACED SO THE Revdex.com CAN CLOSE THIS CASE BUT SHOULD ISSUE A WARNING ON THIS COMPANY ALL4CELULAR

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

CLOSE THIS CASE I D [redacted]

Sincerely,

We have had a high volume of refunds and were handling

AS YOU CANS SEE FROM THIS LAST E MAIL FROM ALL4CELLULAR THEY HAVE MANY MANY REFUNDS SO IT TAKES A LONG TIME THIS IS AN AWFUL COMPANY I LEARNED MY LEASON AND WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN THIS IS A COMPANT THAT SHOULD BE LOOKED AT THE NYS ATTORNEY GENERALS OFFICE

Review: I bought a Samsung Galaxy S4 3.5mm Hands-Free Stereo Headset - EO-HS3303WE / White from this business (Order #[redacted]) on 4/*/2014.

It is a 100% FAKE.

Please refund me full amount or I will report it to Samsung and FTC.Desired Settlement: $4.95

Business

Response:

Hello,

We apologize for any inconvenience in regards to your order. In response to this complaint, we assure you they are not counterfeit Items as we have been selling OEM Samsung Headsets for years now and we have not had such complaints. We apologize if you feel misrepresented in any way and we can work with you to get a replacement if the item is faulty. Your desired settlement states you would like a refund, I have created an RMA for your Return Order. You will receive an email notification with return instructions. Once we receive a credit will be issued promptly. Please contact us via email at [redacted] if we can further assist you.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since this item is a counterfeit, Instead of sending back to [redacted], the item has been submitted to Samsung for evidence and FTC had been notified.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On October [redacted] 2015 I ordered a Defender case for note 3 phone. from this company I have sent several emails no response they claim that the item was shipped off on the [redacted] of October 2015 they gave me a DHL number to check the status I called dhl today October [redacted] 2015 and they say the item was never sent off no response from the seller I'm requesting my money back I contacted eBay they said that the seller have updated their records and now the seller says that the item will be delivered by the [redacted] of October this doesn't make sense if the item was shipped on the [redacted] of October I believe this company is unorganized or fraudDesired Settlement: I was promised my item by October [redacted] that would be today. Which has not happened therefore I want by the next 2 days or I want my money back

Business

Response:

Hello,We certainly apologize for any delays, after looking into this matter I see your order was placed on Oct *. Keep in mind there was a 2 day processing time due to the Holidays we had off. Your item is currently in transit and you should expect to receive it within a few days. We will process a 15% off your order for the inconvenience. If you have any questions or concerns please feel free to reply.Kind Regards,JordinCustomer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

2 day business right? Well I have a email confirmation that the item would be here on the 8 today's the [redacted]. This is really funny I order this same item from amazon with a 2 day wait on the [redacted] I received the item on [redacted]. Please credit my money back to pay pal account.ive canceled my card after payment cleared because I dont trust you. I WANT MY MONEY BACK IN OF STORY Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We apologize for any delays once again, since Monday was columbus days the post office may have experienced additional delays with your package. In regards to your card information, please note this was an ebay/[redacted] transaction therefore we do not have any record of the type of payment that was used, just an instant payment from [redacted]. Your card information is secured with [redacted]. I see now your order was delivered yesterday. If you still wish to receive a refund I can set up an RMA in which will require you to send the item back. Please advise if you wish to proceed with a refund. Kind Regards,JordinCustomer Service

Review: I ordered a nexus 7 tablet and the end of June 2015 and it died the first week of Aug 2015. I called customer service and was advised to mail back the unit. I waited several weeks for a replacement and called on 09/**/15 and spoke to a customer service rep who advised that a replacement will be sent and received with in 2 business days. As today (4 business days later) I have not received a the replacement unit. I called customer service and getting a recording stating that the business is closed even though I am calling during normal business hours. I do mot have money to throw away and I would like a replacement tablet or a full refund.Desired Settlement: Working replacement or full refund.

Business

Response:

Hello,We sincerely apologize for this matter, unfortunately there was a system glitch when generating your replacement order. As discussed earlier today we will ship out your replacement via Next Day Air. Your new tracking number is UPS # [redacted] . We surely hope we were able to remedy this matter for you. If you have any questions or concerns please feel free to reply.Kind Regards,JordinCustomer Service

Review: At first, I wasn't going to file a complaint but I can't help but I feel cheated. I am disappointed in All4Cellar.com, currently known as A4C.com and have tried to contact them several times. While I did receive one reply, claiming they would replace my item, there was never any action taken nor follow up. Now, my emails have gone ignored. My Sony BDP-S5200 3D Blu ray player (order# [redacted]) was advertised as NEW in white box but it was anything but new. There were clear signs that led me to believe that this is a refurbished unit or used item. First, there are numerous scratches on the top of the unit. Second, the remote control had what I assumed to be several pet hairs embedded in between the cracks of the buttons. I had to thoroughly disinfect the entire remote control with a Lysol wet wipe and yank out all the pet hairs before I felt comfortable enough to use it. As far as the performance goes, it seems to be working so no complaints yet. I watched a few chapters of one of my 3D Blu-rays but haven't had a chance to test out a lot of the other features. Also, the original box that the unit was packed in, looked like it got kicked down several flights of stairs. The box was old, weathered, peeled, and even contained holes. The box actually took me by surprise, because I was expecting a plain, white, bulk-package box but instead I received the original retail box. This player has clearly been used, and I seldom buy used goods. If I am buying a used player, I expect to pay USED prices. If you search their website for "Sony BDP-S5200", two results should match for this same player. One is clearly marked, "(Refurbished)" for $59.99 and the other "(White Box Packaging) for $69.99. And while A4C never stated the product was "New" on their product page, they make that clear distinction in their search sorting options in the left hand column under the search bar, "New (White Box Packaging)". If you only check this option, only the $69.99 player is included in the search results. If you only check the "Refurbished" option, only the $59.99 player appears in the results. The way I learned about this deal is that I was browsing the deals daily on [redacted] over the holiday season and found this player being advertised for $49.99. The ad itself, advertised it as "New in White Box." If I had known, A4C was going to ship me a used player in a beat up box, I would have bought this same player from [redacted] for $59.99 on sale. However, their ad and website were/are misleading so that is why I find myself in this predicament.

Note: I can provide pictures and screenshots if necessary.Desired Settlement: Since I have lost faith in A4C's and its products, I will offer A4C two options to resolve this matter on good terms. One, they either send me a BRAND NEW replacement, SEALED in the ORIGINAL Manufacturer BOX so that I don't have any doubts about its condition and whether it was used or.... Two, refund half my money, $25. Again, the player is used. So I expect to pay a lot less for a used player.

Business

Response:

Hello,We sincerely apologize for this matter and the delay in getting back to you. In regards to your order it seems strange you have receive a retail box since we normally ship this item in a white box. I am assuming a returned item was shipped to you by mistake. At this time we do not have any NEW in Retail Packaging so I will proceed with the latter and issue a $25 credit on your order. You will receive an email confirming the refund shortly. We sincerely apologize once again and if we can be of further assistance please feel free to reply. Kind Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter purchased a lifeproof iphone 4 case from all4cellular.com via google shopping. The item was $30 less than the cost on the LifeProof store. She followed the direction and tested the case and it was fine. About 2 weeks later we went swimming with the manatees in florida and on the first swim she came up after trying to take pictures and the case was filled with water and the phone was fried, as in dead. In looking at the case it appears that the face and edging separated. Since there was a warranty with LifeProof, or so I thought, I called them. I gave them the unit's serial number and they proceeded to tell me that it was a counterfit case and that the serial number did not match any of their serial numbers. The sent me an email to that extent that I am able to email to you if you need it. They told me to call the vendor who was not an authorized reseller of LifeProof products and to ask for a refund and the cost of the replacement phone. The phone was $169 under our cellular plan.

I called and emailed the company. The claim that they are a reseller, but LifeProof said no. I sent All4Cellular back the deffective unit. Now it was ok for the first use in a pool about a week earlier. It appears to me that the area where one opens the case to charge the phone is where the problem happened. it looked as I said like the face of the case separated from the rim. After talking the LifeProof people, it was clear to me that this was a defect in the phone and that this should never have separated from the rim. I was told by the lifeproof people and if you look at their ads, they bill the case as indestructible. This case was clearly not that.

I asked All4Cellular rep [redacted] (the CSR Manager) for a refund of the fee I paid to get the replacement phone. All she kept on saying is that because the case worked on time that means we damaged it . I find that offensive. I wonder if I purchased a car and it started the first time, but not the second time, if that means I damage it too. I think not.

Bottom line is that according to the manufacturer this product was a fraud and the seller was not an authorized reseller. If they were authorized and did sell the real product, the $169 I spend to replace the phone that was damaged by the defect in this product, LifeProof would have replace the phone or issued me reimbursement for the phone. That has not happened. I have never filed one of these complaints before. I feel so ripped off and betrayed by All4Cellular that I decided to let you know about their business practices.

They claim to have refunded the cost of the case to my daughter, but she has not verified this yet. What can we do to make sure this company is not able to sell counterfeit products anymore, and be required to be accountable when they do sell counterfeits?Desired Settlement: At this point I want to see the refund to my daughter including any shipping she paid. She relied on this company's claims that this product was real. Since it is not (according to the manufacturer) she should not have to pay anything. Additionally I paid Assurion wireless $169 bucks for a replacement phone that was fried in that counterfeit case. I would like All$wireless.com to issue me a check for a full refund of this cost. If the unit was real and not counterfeit, LifeProof would have replace the phone too.

Consumer

Response:

At this time, I have not been contacted by All4Cellular regarding complaint ID [redacted].

Sincerely,

Business

Response:

To Whom It May Concern:

We have received notice of complaint lD [redacted]. We have issued a full refund on 07/**/2013 . As the customer was informed the item is not a counterfeit. Customer informed us they have tested the item and it passed the "water test' in which we recommend customers perform prior to using waterproof cases. After some use the item failed to perform. We are not responsible for the damages caused to the phone as the case was working as it should. After further inspection it seems the item may have been damaged while in use which may have caused the water to seep through the case. We assume no responsibility on customer's replacement phone, however we did cover the full refund for the case itself. Should you have any questions or concerns fell free to contact us.,

Sincerely,

Review: I ordered an Asus tablet online on 5/**/14 and opted for two day shipping. This should have shipped the next business day. Contacted the online chat service and they stated that it has not been shipped as of today, 5/**/14. I asked for a refund of my "2 day" expedited shipping charge and was denied. The charge was $9.80. I simply want this charge refunded since the item has not even left the company yet.Desired Settlement: Refund of $9.80

Business

Response:

Hello,

We apologize for any inconvenience this may have caused. As stated on the site all order require a one business processing time. Your order is schedule to ship today. We understand you may not have been aware and for this one time only we will issue a partial credit for the shipping fees. You will receive an email confirmation shortly. If you have any questions or concerns feel free to contact us at anytime.

Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This is a tough one. They have acted in ways that are both laudable and damnable. I am a repeat customer, but one who is more and more leery of them.
A4C has shipped me numerous defective products. This is bad. They have told me that they refuse to honor them because they fall outside their (short) warranty, even though the product is clearly defective and I have purchased multiple units. This is bad. Yet, when I called and made an issue, they bent and took care of one, but again, through normal email & website channels refused to reply to the complaint. So is this simple inexperienced help doing the wrong thing? Of do they play hardball until you push and push? (the insurance company tactic). I wish management would come cleaner, but they do live in a murky corner of the industry. I suppose they are better than some of their [redacted] competitors.

Review: I purchased a Noria 7 Inch tablet under order number [redacted] from All4Cellular on october [redacted], 2013. After one month of normal use the power button has broken and fallen out. I emailed the company and they told me they would send me an "RMA" so I could return the tablet and get a new tablet. No RMA has been sent, and emails to them have not been answered. I have tried calling them and I have been on hold for 30+ minutes each time before my call has dropped. I have an email chain starting on december [redacted] and there is still no resolution.Desired Settlement: I would like the RMA sent to me, so I can return the defective tablet and get a new one.

Business

Response:

Hi,

Review: I purchased an original Kindle Fire from this company online on 5/*/2013 for a total of $96.99. On 6/**, they authorized a return for the item, because the charging port had become loose and would not allow the device to charge. I researched and found that this was a known issue that was never fixed with the original model, so I really didn't want another one, but they insisted on trying a replacement and said if it had the same issue we would go from there. The device was shipped back to them and they sent out another which shipped to us on 7/**. On 9/*, the new device proved to have the exact same defect and would not take a charge after a little more than a month of use. They again authorized a return, again I had to drive the device to the post office and ship it back to them. I insisted on a refund this time rather than another defective device and they agreed to refund my money. When they received the device on 9/**, they sent me this message,

"Hello [redacted],

This is an automated message to inform you that we have received the merchandise. A request has been submitted to our Refund Department and they will be processing your refund promptly. Please be sure to allow up to 2 business days for processing. You will receive an email confirmation once the refund is processed. We appreciate your business. Should you have any questions regarding this notice please feel free to reply to this email.

Sincerely [redacted]

Customer Service"

When I had not heard back by 9/**, I inquired as to my refund. I was then, on 9/**, told this:

"Hello,

Thank you for contacting us regarding this matter. At this time

it seems that we were unable to issue you a refund to your credit card

being 120 days have passed and our systems would not allow the refund.

Please advise whether you have a [redacted] we can send the funds to?

All the Best,

Customer Service Rep"

I gave them my [redacted] account e-mail, they told me they sent the refund and gave a transaction number. The number they claim is a transaction number for a payment sent on 9/**is: [redacted]. I received no payment to my [redacted] account from them on that date or any other, and the number they gave me brings up nothing. I wrote again that evening asking if it had already been sent, as I hadn't received it, but received no response. Again, on the [redacted], I wrote them because I still had not received anything from them through [redacted]. They were away for a holiday at that point, and did not reply to me until 10/*. On 10/*, this is the response I finally received:

"Hello,

At this time kindly contact [redacted] in regards to the transaction we have provided you and ask for the status of your funds.

All the Best,

Customer Service Rep"

At this point I am frustrated, because they absolutely did not send a [redacted] payment, if they did, they sent it to a wrong address or something because, as I told them, I did not receive it! My [redacted] account is working fine and I have conducted other business on it before and since. [redacted] cannot locate an imaginary transaction or do anything to help me with this when it doesn't exist in their system. I told them that I just want my refund and am really tired of all this back and forth. I received no response. On 10/*, I asked again for them to issue the refund or I would file a complaint as this has been going on way too long, I already had to purchase a replacement device for my daughter for school and was counting on the refund they promised me to offset the bill. It is now 10/* and they still refuse to respond which implies that they refuse to honor the refund they promised for the defective product they sold me not once but twice, and have had back in their possession since 9/**. I don't understand why it is so hard for them to simply do the right thing here.Desired Settlement: Please help me. I just want my money back which they already agreed to do. It has been four months since the first device had the issue and I am really tired of this. We are currently trying to buy a house, and unexpected financial setbacks like this are a big deal. I only want what is owed to me. I don't care if it is via [redacted], credit card refund, cash or check, as long as I receive it promptly and not just a promise that it will be or has been sent when it has not and will not. I do have all of this in writing in email, from the original order to the present should you require those records. Thank you for your time.

Business

Response:

To Whom It May Concern:

We are writing to address complaint ID# [redacted]. We have resolved this issue with the customer. We have issued a full refund in the amount of $96.99 on 10/**/2013. Please see supporting documents

attached.

Sincerely,

Review: Order placed on 9/**/14

Had issues and reported them on Oct * 2014

RMA processed on oct * 2015

Product returned and received by A4C on 10/**/2014

Product shipped back on 10/**/2014 and received on 10/**/2014.

The product had issues again and I wanted to return it. I had put in multiple request on the support site and no one responded till 12/**/2014 and they said it is late and I cannot get a refund.

The products that they are sending are defective and they are taking too long to respond. Please help me with my refund requestDesired Settlement: I am having difficulty buying products from them one additional time.

I am not able to use the products for two continious days from September till today. Please refund my money

Business

Response:

Hello,We apologize for any inconvenience. As stated on our Policy all Refurbished items have a 90 day replacement warranty and a 30 day return policy. At the time of contact for a return your order exceeded the 30 day time frame. We have offered a replacement or a store credit to rectify this matter. If you would like to proceed with either please advise and we will be happy to further assist you. Kind Regards,[redacted]Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The product was received and it was defective and I reached out to the customer service center and it took a few days for them to respond and then they issued an RMA to send the product back and it took more than two weeks to receive another item. So in theory I lost about / almost four weeks since I originally bought the product and no option to return was given to me at that time.When I received the product again I need to use it for a few days and then I contacted them with the issue and they said I cannot get a refund as it has passed thirty days ( in reality I had used the product only for 5 days) and all other 30 days the product was in return or shipping mode.I hate this product and the service from A4C is so bad and I need full refund. If they would have given me a product with 30 days policy to return for full refund I should have possession of the product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We have requested that [redacted] deduct the funds to settle the dispute once again. Please allow some time for credit to appear. Regards,[redacted]Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this proposed resolution is satisfactory to me . I will wait for a week or two to see the credit and then we can mark the matter as resolved.

Please keep the case open until then. The business has given us this message twice but [redacted] didn't receive any information.

Sincerely,

Review: A product was falsely advertised as an "iPad mini with wifi" on the [redacted] website and was sold to me. Even upon producing confirmation and proof via Genius Bar Work Authorization at an Apple store, they told me I could not be refunded because they "only sell genuine products". Only upon pressing by explaining my intentions to report the fraud to the Revdex.com and FTC did they say they would give a refund. They still have not refunded me two months after the exchange.Desired Settlement: I would like to be refunded for my purchase.

Business

Response:

Hello,We certainly apologize in regards to the delay in processing your refund. I do see your item was returned however there was a note on the account in regards to missing accessories in the return, I have taken liberty to bypass this matter and issue a refund via [redacted]. Here is your [redacted] transaction ID # [redacted] . If we can be of further assistance please feel free to contact us.Kind Regards,JordinCustomer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased a Jawbone Jambox Bluetooth speaker (Order [redacted]) in Black Diamond color and the box arrived with seal broken and damaged and open box. Product was sold as new.Desired Settlement: Refund

Business

Response:

To Whom It May Concern:

We are writing to address complaint ID# [redacted]. We have replied to the customers concerns and have submitted a replacement order upon receipt of the item they felt they received in error. We have yet to receive anything back from the customer or any further correspondence after we sent the Return Label. We have not seen any tracking movement on the Return Label we have provided the customer with. We are still awaiting the return in order to reship a new item. (Return Label USPS # [redacted]) . We have followed up with the customer today regarding this matter via email. We await the customers response.