All4Cellular

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since this item is a counterfeit, Instead of sending back to [redacted], the item has been submitted to Samsung for evidence and FTC had been notified.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I purchased a refurbished IPAD 3rd Generation from A4C for my 9 year old daughter on Christmas when she opened the IPAD And tried to take a pictures Christmas morning the Camera was NOT FUNCTIONING ... Then The home button was NOT WORKING PROPERLY .. I was extremely disappointed . Along with my daughter . I tried for two days to call CUSTOMER SERVICE and could not get through. I waited on the phone to be disconnected multiple times after long wait times. I responded by emails and finally got a response. I asked if they could please just send me another IPad 3 that is working properly and 3 days later was told they don't have any . They could refund me when they receive the old .. You try telling that to your 9 year old. Daughter .... Santa screwed up this year .... Thanks a lot A4C

Hello,    We certainly apologize for this matter, we did become aware of a very few units having such issue. We offered a replacement however it seems you opted for a return instead. We are currently awaiting the product back so we may proceed with the reimbursement.  If...

you have any questions or concerns please feel free to contact us.Kind Regards,[redacted]

Hello,We certainly apologize, however due to over exceeded time frame of the rebate period a store credit is the only recourse.  At this time we have no further recourse for this matter.  Kind Regards,[redacted]Customer Service

Hello,We truly apologize for this matter. We can assure you they are genuine [redacted] Products as we have sold thousands without such issues.  Although you have exceed the warranty period we will have a replacement shipped out to you.  You will receive an email confirming  your...

replacement along with tracking information.  If you have any questions or concerns regarding this matter please feel free to contact us. Kind Regards,JordinCustomer Service

I ordered an iPad, paid for 2 day shipping, they lead me to believe it was in stock, sent a shipping number and tracking number, and charged my credit c, but it [redacted];t in stock and they never notified me until I called them six days later. Was on hold a long time, wanted to speak with a manager, was sent to voice mail, and have not called me back. They are still advertising the iPads for sale!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
By the time I received the shipping label; I had already brought the unopened item to the post office and refused delivery (as per the company's original instructions).  This issue will not be resolved until a refund has been given (as it currently stands I HAVE NEITHER THE REFUND NOR THE ITEM), and even then, there's still the issue as to whether any of this is legal -- I argue it is not, and the company's excuse of "well, we've been behind due to holidays" in no way absolves it of liability under the CFR; it is their responsibility to comply with all applicable regulations regardless of what time of year it is. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello,We certainly apologize for any mis-communication.  We certainly do not expect you to wait around nor pay for return shipping if need be.  I have confirmed that your order is actually on its way.  You may tracking your order using the following...

link; [redacted]If we can be of further assistance please do not hesitate to contact us. Kind Regards,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 2 day business right? Well I have a email confirmation  that the item would be here on the 8 today's the [redacted]. This is really funny I order this same item from amazon with a 2 day wait on the [redacted] I received the item on [redacted]. Please credit my money back to pay pal account.ive canceled my card after payment cleared because I dont trust you. I WANT MY MONEY BACK IN OF STORY Thanks 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We have worked things out with the buyer. We offered to have the items replaced as we are sure these are OEM Apple Products however the customer was more comfortable with a refund so we have issued a full refund on the purchase.  If we can be of further assistance feel free to...

contact us.Kind Regards,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,We apologize for any delays once again, since Monday was columbus days the post office may have experienced additional delays with your package.  In regards to your card information, please note this was an ebay/[redacted] transaction therefore we do not have any record of the type of payment that was used, just an instant payment from [redacted]. Your card information is secured with [redacted].   I see now your order was delivered yesterday.  If you still wish to receive a refund I can set up an RMA in which will require you to send the item back.  Please advise if you wish to proceed with a refund. Kind Regards,JordinCustomer Service

Below is the emails from this company. This seems to be resolved. I have yet to check my bank.
[redacted]         [redacted]           
[redacted]
    [redacted]     [redacted]
    [redacted]     [redacted]
    [redacted]     [redacted]         [redacted]             [redacted]  
[redacted]     [redacted]     [redacted]     [redacted]     [redacted]     *     [redacted]     [redacted]    Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Hello,We certainly apologize for any inconvenience caused.  After further review I have taken noticed two of your shipments were lost in transit.  We have shipped an additional package which is currently in transit.  You may view tracking information on [redacted] Tracking...

# [redacted] .  We will be sure to issue a 15% credit off your order for the delay. We hope this is a reasonable resolution for you and if we can be of further assistance please feel free to contact us. Kind Regards,[redacted]Customer Service

This is a tough one. They have acted in ways that are both laudable and damnable. I am a repeat customer, but one who is more and more leery of them.
A4C has shipped me numerous defective products. This is bad. They have told me that they refuse to honor them because they fall outside their (short) warranty, even though the product is clearly defective and I have purchased multiple units. This is bad. Yet, when I called and made an issue, they bent and took care of one, but again, through normal email & website channels refused to reply to the complaint. So is this simple inexperienced help doing the wrong thing? Of do they play hardball until you push and push? (the insurance company tactic). I wish management would come cleaner, but they do live in a murky corner of the industry. I suppose they are better than some of their [redacted] competitors.

Hello,
I am writing in response to this claim.  We certainly apologize for any inconvenience or misrepresentation to the customer, however we can assure you the cables are not counterfeit.  We have sold thousands of this item and we usually run a weekly sale.  We...

haven't had any authenticity complaints before.  As per the customers request we have created an RMA for the customer to return items for a full refund.  If there is anything else we can do please let us know and we will be happy to assist. 
Kind Regards,
[redacted]

Hello [redacted],
We sincerely apologize for this matter and understand your
frustrations.  For the inconvenience I went ahead and issued a full
refund for the product itself.  You should see a partial refund
reflected on your order in the amount...

of $39.95.  As a courtesy you may
keep the item you have received in error.  We hope we have made this a
reasonable resolution for you.  If you have any questions or concerns
feel free to reply and I will be happy to assist you.
Kind Regards,
[redacted]

Hi [redacted], I certainly apologize I was not  aware of the second order since it was not stated in the complaint form. I have sent an additional payment of $18.49  for Order # [redacted]  via Paypal. Unique Transaction ID #  [redacted] .  If we can be of further assistance please feel free to contact us.Kind Regards,[redacted]