Allheart.com

Case# Re: M [redacted] border="0" cellpadding="0" cellspacing="0" width="723"> We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsG***’s last order placed with us was on 2/14/ Around the time MsG***’s placed her last order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your order We understand MsG***’s frustration regarding the gift certificate she was not able to redeem; we apologize for this inconvenience as this was sent in errorWe would like to offer 10% off MsG***’s next order with free shipping and handling We hope that this satisfies MsG***’s complaint Thank You, T [redacted] Office: ###-###-#### On behalf of allheart Customer Service

Probably the most negative online consumer experience I've ever hadOriginally ordered a stethoscope kit with some accessories for my soon-wife on May 3rd, hoping it would be in time for mother's day, but was expecting sometime the following weekI paid through Amazon, total was like bucksOrder confirmed, email said it was in stock at an alternate warehouse and to expect some delaysFine, sounds goodReceived an email a couple days later saying they were moving warehouses and that everything 'not personalized' would be in the mail by May 10thMay 11th rolls around, no update to my order online so I callSpeak with BelindaBelinda informs me that yes, they have had some serious delays, but my order is on a truck and I will have a tracking number in hourshours go byI call againSpeak with Phil (May have been Bill, he mumbled a lot), he puts me on hold for 20min+ to tell me that they don't have my order in stock and that they're not sure when they'll get it, but they'll discount my shipping if I wait indefinitely for them to get the item back...Then I begin thinking, wait...didn't they charge me already? Sure enough, already charged for a product they don't even haveSo I speak with Amazon, who says that they're able to NOT accept the payment until they're ready to ship, the rep says just about everyone they do business with does it that waySo I tell Phil that at this point I would like to backtrack the order, rather then filling a claim through Amazon, he says he'll pass it up to his supervisor and I'll see my money back in 3-business daysThis was on 5/13/I called them back today, spoke with NicoleShe pulled up my order and said nothing had been done to it, when I asked to speak to a supervisor, I was told that they were busy and could not speak with meI said I'd be happy to wait, Nicole said the supervisors would tell me the exact same thing she was telling me, but that she personally put in the refund to AmazonSo I'm now back to waiting for them to maybe put in the request form to Amazon while they have my bucksIf you took the time to read this review, I want to say thank you and I would recommend you seriously reconsider another online retailer before giving your hard-earned money to this oneWay to move your warehouse during one of your potential busiest weekends, charge me for a product you don't even know when you're going to get back, and be totally non-communicative about it afterwardsI hope word-of-mouth isn't how you're looking to expand your clientele(Also, way to publicly identify others by name who're reviewing your company via this website)

I've made several purchases, been very satisfied with the products, mainly scrubsWhen I had a problem, customer service reps were very courteous and eager to helpThe only problem that I had was shipping took too longI highly recommend them, and prices are much better than retail stores and larger selection

Case# Re: S [redacted] align="left" border="0" cellpadding="0" cellspacing="0" width="723"> We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsK [redacted] placed an order on 5/20/Below are the items that were included on her order Order # AH [redacted] 1) Knot Button 40” Ipad Lab Coat White – Qty Item # is currently awaiting shipment confirmation, as the stock at the warehouse is being replenished Around the time MsK [redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your order We understand MsK [redacted] ’s frustrations regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have causedAt this time we have requested a full refund to be applied back onto her Amazon account We hope that this credit satisfies MsK [redacted] ’s complaint Thank You, T [redacted] Office: ###-###-#### On behalf of allheart Customer Service

It has been a week and days sence I ordered my maternity scrub topI had just called to see where it is and to find out it hasn't even been shipped out yetMy baby isn't getting any smaller and my current scrub top is not getting any biggerI am very fusterated with their delivery processThe stores around me do not have the maternity scrub top I needI counted on this to take at the most a week but I am in for much longerI will never order from this company again

Tell us why hereCase# Re: K [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsD [redacted] placed an order on 5/26/Below are the items that were included on her order Order # AH [redacted] 1) Grace Flare Leg Pant Pewter Lgt – Qty 2) Grace Flare Leg Pant Eggplant Lgt – Qty 3) Grace Flare Leg Pant Raspberry Lgt – Qty 4) Grace Flare Leg Pant Caribbean Lgt – Qty 5) Layers Silky Long Sleeve Tee Pewter S – Qty 6) Layers Silky Long Sleeve Tee Pewter Xs – Qty 7) Layers Silky Long Sleeve Tee Real Teal Xsm – Qty 8) Layers Silky Long Sleeve Tee Real Teal Sml – Qty 9) Layers Silky Long Sleeve Tee Hot Pink Sml – Qty 10) Layers Silky Long Sleeve Tee Hot Pink Xsm – Qty 11) Charity Y-Neck Top Raspberry Med – Qty 12) Charity Y-neck Top Caribbean Med – Qty 13) Charity Y-Neck Top Pewter Med – Qty 14) Charity Y-Neck Top Eggplant Med- Qty Item #’s 1-& 11-are awaiting ship- confirmation and will be shipped out shortlyItem #’s 5-left our warehouse on 5/31/and were delivered on 6/6/via FedEx Tracking# [redacted] Around the time MsD [redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your orderWe did receive contact from the customer on 6/7/regarding the status of her order, at this time we offered a partial refund in the amount of $due to the delay in shipping and MsD [redacted] accepted this offer We understand MsD [redacted] ’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have causedWe would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse We hope that this satisfies MsD [redacted] ’s complaint Thank You, T [redacted] Office: ###-###-#### On behalf of allheart Customer Service

I had purchased a set of scrubs that I was needing within a week or so! On website it stated it was in stock, so I placed my order to come find out hours later that it was out of stock! They had already taken the money out of my bank account, had no idea when it would be shipped, no tracking or anythingCalled customer service and canceled order they stated I will get a refund within business days and a week later nothing has been postedSo I called customer service once again the rep had stated it would take a week to get my refund (which by now has been a week) still nothingI have called and called customer service just to be hung up on and talked to in circlesNo one has answers to where my money isNow I have lost and have no uniformsThis business has no sense what so ever!

Customer placed their order on 2/and the item was shipped the same business day from our warehouseThe customer emailed us on 2/to advise the package had not yet been receivedA refund was issued in the amount of $(this included the shipping and handling cost of $as well as the taxes of $2.97) as they had not received the package within the business daysWe responded to the email on 2/about the refund and that we were investigating the tracking issueThe tracking information was also reviewed and showed it was stuck in Memphis, TN since 2/due to weather conditionsThe customer responded to the email on 2/to advise he did not want the package returnedThe email correspondence did not mention that the item was being returnedWe responded to the email on 2/to advise of the reason for the delay and to again advise of the refundThe tracking information shows the package was delivered on 2/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10764226, and find that this resolution is satisfactory to me sans-serif;"> My complaint was resolved by allheartThey sent me a new stethescopeRegards, K [redacted]

First and last time ever ordering from this company HORRID customer service I ordered maternity scrubs, had to return due to size I tracked my package and knew when it delivered It took this company nearly weeks to reprocess my order When I emailed to check on the order, I received generic information It took AllHeart nearly weeks to get my order back to me!! I paid for day shipping, what a joke I got my package a week later And my resent package?? Yeah took that nearly days to get to me too Never Ever EVER again I will make sure that every nurse I work with does NOT order from this company I will make sure my company doesn't order from this company either Not worth the headache and complete lack of any form of customer service

I am rejecting this response because: According to my account, my wife's stethescope is still in the warehouse waiting to shipHer first day of nursing school was Monday 5/It is currently 5/26, days after we made our orderThis needs to be shipped immediately and I believe some sort of discount should be offered as the product was not delivered in the original time frame promised or even after the complaint when stated that it would be shipped the next day (5/24)! We have had to show our nursing instructor what is happening so that my wife is not losing credit in class for not having what we were instructedWe are very unsatisfied with this company and will never order from them againdays and still no product is completely unacceptable Regards, [redacted]

I placed an order for a stethoscope that was scheduled to be delivered on 5/14/It did not arrive on time I called customer service and the shipping charge was to be refunded and I was told the item was in the warehouse awaiting shipment I called on 5/25/and I was told it was still in the warehouse awaiting shipmentThe customer service assistant said it would be shipped overnight but to call back in hours to check the statusI called back on 5/31/and this person said it was still awaiting shipment and that a request would be sent to the warehouse to expedite the itemShe also said to call back in hours to check the statusThis is our first order with this companyI have read previous posts where the customer was refunded for the item We placed an order and expect it to be shipped It is time this company is held accountable for its actions If they cannot fill the orders being placed due to reorganization then they need to stop taking orders! Order number ah**SSN**

Case# Re: T [redacted] 6pt;" align="left" border="0" cellpadding="0" cellspacing="0" width="723"> We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsM [redacted] placed an order on 5/20/Below are the items that were included on her order Order # AH [redacted] 1) Men’s Twill Lab Coat “37” White 36” – Qty Item # is awaiting shipping confirmation, and will be shipped out as soon as the stock at the warehouse is replenished Around the time MsM [redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your order We understand MsM [redacted] ’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have causedWe did receive contact from the customer on 6/20/checking on the status of her order, at this time we submitted a refund request through Amazon for the amount of $shipping chargeAt this time we have processed a full refund back onto her Amazon account for the inconvenience We hope that this credit satisfies MsM [redacted] ’s complaint Thank You, T [redacted] Office: ###-###-#### On behalf of allheart Customer Service

MrD [redacted] , Based on the information we have on file, our last active order for you was 11/30/15, which did not include an order for any of the stethoscopes we offerWe would like to resolve the matter for youWe would need further information from youIs it possible that the order was placed under a different name for billing purposes? We noticed in your response to us that the scope was a giftWe would need proof of purchase in order to determine if the stethoscope is still under warrantyIf you did not purchase from allheart.com, you may contact LITTMANN customer service at ###-###-####, you would be required to provide proof of purchaseIf you can review our website http://www.allheart.com/all-littmann/ and provide further information on the style of scope, we may be able to provide replacement ear piecesYou may contact us at [email protected] or by calling ###-###-####, Monday-Friday a.m.-4:p.mCST

Complaint: I am rejecting this response because: I believe they should honor more than 10% off of what was sent to meAllheart.com was a horrendously confusing website, which I do spend a lot of money withAllheart.com never has free shipping, so that 10% would simply go to shippingI don't feel it is an appropriate responseThe way the rewards page was set up on Allheart.com never indicated expirationIt was constantly a trial to input your "code" for your rewardI assumed this reward e-mail that was sent to me for $was an accumulation of the rewards listed on the siteWhen I went to use it I was deniedAllheart.com never reached out to me to indicate they had sent an e-mail in errorTherefore I feel as though I must reject your responseI may consider taking my business elsewhere Regards, [redacted] G***

I ordered a stethoscope, as a gift for my husband, and asked that the head be engraved with his initials While the stethoscope was of great quality, the engraving was inferior and detracted immensely from the instrument The first two initials were run together so that you couldn't even make out the letters We called customer service, and they offered us a 20% refund After three weeks of sending pictures and talking to customer service, we finally talked with a supervisor, we we told to send the instrument back and they would fix the engraving We paid to send it back and waited About two weeks later we received the same stethoscope back with the same engraving -- no change!! It still looks like *** Rather than fix it, they refunded the $engraving fee Big deal Instead of looking like a quality piece of medical equipment, it looks like something from the five and dime store We are telling all of our friends to spread the word about the poor customer service of this company and to avoid purchasing anything from them

Complaint: I am rejecting this response because: 1) Charging a grossly inflated “shipping charge” of $24.99, when it really costs $to ship the item and which instead contains an adder of nearly 10% that is partially based on product cost, and comes into effect when the customer tries to invoke any coupon, and is not adequately disclosed until checkout, constitute misrepresentation2) Contrary to the assertion in the business' response, No reasonable customer would consider "Free shipping on orders over $125" to be a "coupon item".3) Virtually all of the discounts I have seen offered in their e-mail ads are shams, because invoking them eliminates the offer of free shipping and thereby subjects the customer to a "shipping charge" that is inflated by an amount nearly comparable to the discount - thereby effectively nullifying the purported discount.4) Other customers' reviews confirm the above practices, and more serious ones - see, for example http://www.resellerratings.com/store/AllHeart Regards, [redacted] , PhD

Our records indicate that Ms W [redacted] did order merchandise on 4/10/Ms W [redacted] was shipped the pants portion of the order; though our tops are currently on back order due to unexpected and unforeseen increase in orderWe do show that a top was shipped and currently in transit, with expected delivery on 5/21/We are currently showing that one more top is on back order, and are waiting for supplemental tops to arrive so we can ship this out We understand Ms W***’s frustration at the delayed arrival of these items, and apologize for any inconvenience which may have been experiencedWe do offer a 60-day money back guarantee, and should Ms W [redacted] wish to return merchandise for credit we can certainly do so We have spoken to Ms W [redacted] via phone, and she has agreed to a one-time courtesy refund of $which includes waived shipping costsCustomer satisfaction is our number one priority, and we feel this is an adequate accommodation in exchange for the long waiting time We hope that this satisfies the customer complaint

We would like to again explain that the shipping and handling fees are clearly listed under our FAQ page and are also made available during the checkout processThe fee includes picking, packing, materials, handling, and insurance on the package; it is based on the subtotal of the item(s)Both the coupon and the checkout page advise that only one coupon can be applied per orderThis is also listed on any promotional emails that are sentDue to your inconvenience, we would be happy to offer a one time appeasement of $flat rate shipping in combination with the coupons listed on your previous screen shots on the two orders you attempted to place

Case# Re: K [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsD [redacted] placed an order on 5/26/Below are the items that were included on her order Order # AH [redacted] 1) Grace Flare Leg Pant Pewter Lgt – Qty 2) Grace Flare Leg Pant Eggplant Lgt – Qty 3) Grace Flare Leg Pant Raspberry Lgt – Qty 4) Grace Flare Leg Pant Caribbean Lgt – Qty 5) Layers Silky Long Sleeve Tee Pewter S – Qty 6) Layers Silky Long Sleeve Tee Pewter Xs – Qty 7) Layers Silky Long Sleeve Tee Real Teal Xsm – Qty 8) Layers Silky Long Sleeve Tee Real Teal Sml – Qty 9) Layers Silky Long Sleeve Tee Hot Pink Sml – Qty 10) Layers Silky Long Sleeve Tee Hot Pink Xsm – Qty 11) Charity Y-Neck Top Raspberry Med – Qty 12) Charity Y-neck Top Caribbean Med – Qty 13) Charity Y-Neck Top Pewter Med – Qty 14) Charity Y-Neck Top Eggplant Med- Qty Item #’s 1-& 11-are awaiting ship- confirmation and will be shipped out shortlyItem #’s 5-left our warehouse on 5/31/and were delivered on 6/6/via FedEx Tracking# [redacted] Around the time MsD [redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your orderWe did receive contact from the customer on 6/7/regarding the status of her order, at this time we offered a partial refund in the amount of $due to the delay in shipping and MsD [redacted] accepted this offer