Allheart.com

Review: I returned an order of 3 scrub bottoms and 3 tops as well as a pair of shoes. They sent the scrubs back to me but I moved. If I had been notified they would have known this. I asked to have it picked up and sent here and they said I have to do that. I live in MA now Im not driving to NH to maybe find my package. Its 106.00 in merchandise.Desired Settlement: Refund the scrubs were all different lengths and widths yet all the same size.

Business

Response:

Tracking shows the items were delivered to Tweksbury, MA today at 12:24am. We will contact the customer to verify the package was received. Items were returned to our warehouse laundered deeming them unexceptable for return. Our returns department sent the items back to the customer unaware the customers residence had changed.

Review: Our office purchased a Welch Allyn Otoscope with throat illluminator from Allheart in September 2014 for $248.67. The otoscope continually did not hold a charge and each time Dr. S[redacted] went to use it we found out that that the battery was charged down. The otoscope is not used on a daily basis, but even as such the battery should last well over a year. When I took the battery out to order another one, I found out that the battery had an expiration date of July 2010, even though it was sold to us in September 2014. I called Allheart and was told by Scott after an extremely long back and forth conversation that I would have to return the otoscope to Welch Allyn and that they would replace it. When I called Welch Allyn, they were ready to replace the otoscope until I told them that it was purchased from Allheart. At that time, I was informed that Allheart was not an authorized distributor for Welch Allyn and as such they could not replace or repair it. In addition, I was advised not to even order a replacement battery from Allheart because they have been known to sell used and defective equipment as NEW. When I called Allheart back and told Scott what I was told, he then instructed me to mail them back the otoscope and that they would then mail me a new one. I mailed it back to them along with their receipt and their return label. after three weeks, I then received the defective otoscope back in the mail telling me that it was not purchased from Allheart and that I needed to return it to them with the box (which by the way has long been discarded).

Product_Or_Service: Otoscope with throat illuminator

Order_Number: 53[redacted]6

Account_Number: Invoice #3[redacted]941Desired Settlement: DesiredSettlementID: Refund

At this point, I do not trust them enough to have it repaired or replaced. I want a full refund.

Business

Response:

allheart is and has been a licesend distributor for Welch Allyn. The mis-information given to the customer as since been corrected with Welch Allyn. The warranty of an item is through Welch Allyn as allhearts return policy is for 60 days. We have been in contact with Welch Allyn for the customer and spoke directly with a Welch Allyn representative who gladly provided his personal extension to speak directly with the customer and get a replacement to her. This information was given to the customer and it was our understanding the issue had been resolved with the customer and Welch Allyn. We will reach out to the customer again to see if there is further assistance need.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10709035, and find that this resolution is satisfactory to me.

However, I would like to state that I spoke directly with K[redacted] at Welch Allyn and he did rectify the problem for me but he also stated that AllHeart is not a licensed distributor of Welch Allyn,

Regards,

J[redacted]

Review: We were enticed by Allheart's 10% off coupon (promo code 20243) and proceeded to attempt to order a WAT-273---000 stethoscope. First, the Everyday low price on the product I ordered was advertised to be $79.98. However, when I went to checkout, the price that came up was $93. Secondly, their shipping costs (only discovered at the very end when checking out) are well over twice the actual shipping rate, and seem to include some sort of previously undisclosed surcharge based on price, not shipping weight or cost.While Barb at Allheart's customer support ultimately agreed be give us the advertised discounted price of $71.98, which is $79.98 minus the 10%,they refuse to allow us to have the order shipped UPS ground on our UPS account, or otherwise be shipped at the actual shipping cost - not some shipping cost that is inflated by a bogus added fee that was not disclosed at a sufficiently early stage in the ordering process, that in itself constitutes well over 10% of the product price. Incidentally, and not part of our claim, this is not the only deceptive advertising practice Allheart has. They regularly offer "20% off Littman" when in fact the 20% off is only for engraving the Littman stethoscopes, or for small accessories, not the Littman stethoscope units themselves.Desired Settlement: 1) Allow us to purchase the unit for the agreed to $71.98 plus actual UPS shipping cost (or ship on our account) - not the late-disclosed inflated shipping charge.2)(Optional) Cease misleading lead-in e-mails and website advertising- for example offering 10% discount on 1st order on a new account, but failing to disclose that the discount cannot be combined with the free shipping (on orders over $125) and instead subject the customer to a 10+% surcharge buried on top of the shipping charge.

Business

Response:

With all information provided about the customer, I am still unable to find an order or an account for him. After reviewing the attachments, it appears his biggest complaint is regarding the shipping and handling charges. The shipping and handling fees are listed clearly under the FAQ page and we make them available during the checkout once the ship to address has been provided. We offer many promotions on the website including free shipping on orders over $125, however, the box where the coupon can be entered clearly states only one coupon can be applied per order. You can see this in the second attachment. Without any account information, I am unable to see any other concerns with this specific orders. If I can answer any further questions, please let me know and I’ll be happy to help. [redacted]Communications Specialist, Team Lead Fifth Gear Acquisitions Inc. A Speed Commerce company

Consumer

Response:

Review: 10418271

I am rejecting this response because: 1) Charging a grossly inflated “shipping charge” of $24.99, when it really costs $5 to ship the item

and which instead contains an adder of nearly 10% that is partially based on

product cost, and comes into effect when the customer tries to invoke any coupon,

and is not adequately disclosed until checkout, constitute misrepresentation. 2) Contrary to the assertion in the business' response, No reasonable customer would consider "Free shipping on orders over $125" to be a "coupon item".3) Virtually all of the discounts I have seen offered in their e-mail ads are shams, because invoking them eliminates the offer of free shipping and thereby subjects the customer to a "shipping charge" that is inflated by an amount nearly comparable to the discount - thereby effectively nullifying the purported discount.4) Other customers' reviews confirm the above practices, and more serious ones - see, for example http://www.resellerratings.com/store/AllHeart

Regards,

[redacted], PhD.

Business

Response:

We would like to again explain that the shipping and handling fees are clearly listed under our FAQ page and are also made available during the checkout process. The fee includes picking, packing, materials, handling, and insurance on the package; it is based on the subtotal of the item(s). Both the coupon and the checkout page advise that only one coupon can be applied per order. This is also listed on any promotional emails that are sent. Due to your inconvenience, we would be happy to offer a one time appeasement of $5 flat rate shipping in combination with the coupons listed on your previous screen shots on the two orders you attempted to place.

Review: I placed a large order which I needed for work. I paid the extra fee to have it shipped on Friday. however my order was so messed up. I got several Duplicates,different sizes and yet I was charged for them. I called this company 8 times and also spoke to a supervisor which he promised me that Someone from corporate will be contacting me because of this being such a bad experience, and me not receiving my order properly, and all the correct items. All I want is the correct items and some type of reimbursement as well. I shouldn't have to call this place to see why my emails were saying different when they were shipped out and they stated that's how they do it... Im not a happy customer at all and want my stuff.. Please help meDesired Settlement: I would like a refund on top of the correct items shipped to me !!!!!!! I believe I am entitled that, I still have scrub in the orginal bag since they are duplicates !!!! I ONLY ORDERED ONE OF EACH..

Business

Response:

We have reshipped the items customer stated she was missing from the original order. We processed the order to ship overnight at no additional cost and made every attempt to ship the order on Friday, however, the order shipped the following Monday with overnight shipping. Customer stated she needed 3 black pants, 1 wine pant and 1 green pant. We processed a reshipment for 3 black pants (one came in a set so an extra top was sent) 1 green pant, 2 wine pants to go with the 2 wine tops customer received in error. When customer called our customer service again stating she will need another pair of black pants, we processed the reshipment for those pants as well.

Consumer

Response:

I have to reject this, I have all the orders saved and scrubs that are still in the packages that I didn't order and they sent me duplicates in. I ordered a Stretch black scrub set, I only received the top stretch black top. I ordered a navy blue scrub set in a medium and they sent me a large. My entire order was all mediums....I They sent half my order and I can send you what you need including pics as well of everything that I have. and received from them. I never received a phone call from their corporate as promised, Speaking to eight different people who had no idea about my order. If you can please pull all voice footage I would appreciate it...

Review: 11006021

I am rejecting this response because:

Regards,

M[redacted]

Business

Response:

We have advised cusotmer via email we have processed a refund for the oringal order of $174.27. We have asked her to keep all product shipped to her. We have reviewed the calls to our customer service department and found all items requested to be reshipped were shipped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11006021, and find that this resolution is satisfactory to me.

Regards,

M[redacted]

Review: I placed an order with allheart.com, after over a week I received my order however I was missing a pair of pants with my order instead there was a shirt that I didn't order. I emailed asking if I could return the shirt and get the pants I ordered and paid for. After several days they responded and said the pants I ordered were no longer available. I asked for a refund, they issued the refund Friday March 13. I never received the refund. I called again inquiring about my refund on Tuesday March 24 they told me they issued a store refund, I told them I would never order from them again because of their slow shipping and poor customer service and I wanted the refund on my credit card. They told me they reissued the refund to my credit card and I would see the refund in 48 hours. Its been a week and I still don't have a credit.Desired Settlement: The pants were $20.99. I want a refund, I will never order from allheart.com again. If I hadn't wore the rest of my order I return the whole thing.

Business

Response:

We received the first correspondence from the customer on 3/12/2015 and the customer advised us of the issue where she received the wrong item. We responded to the email to see if there was another color for the item she was interested in as a substitution and also offered free shipping on her next order for the inconvenience. We received the customer's response on 3/13/15 that she would not like a substitution. A credit for the merchandise was left on customer's account for the amount of $20.99. We received a call on 3/25/15 requesting the credit be changed to a refund. The refund is being issued to the card today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10558647, and find that this resolution is satisfactory to me.

Regards,

I ordered a stethoscope, as a gift for my husband, and asked that the head be engraved with his initials. While the stethoscope was of great quality, the engraving was inferior and detracted immensely from the instrument. The first two initials were run together so that you couldn't even make out the letters. We called customer service, and they offered us a 20% refund. After three weeks of sending pictures and talking to customer service, we finally talked with a supervisor, we we told to send the instrument back and they would fix the engraving. We paid to send it back and waited. About two weeks later we received the same stethoscope back with the same engraving -- no change!! It still looks like [redacted]. Rather than fix it, they refunded the $20 engraving fee. Big deal. Instead of looking like a quality piece of medical equipment, it looks like something from the five and dime store. We are telling all of our friends to spread the word about the poor customer service of this company and to avoid purchasing anything from them.

Review: I ordered a pair of Medelita scrubs from allheart.com. They are expensive high quality scrubs that I paid over $70 for. When they arrived, the color was completely off (about 2-3 shades different and very obvious, wish I could attach an image). I emailed allheart to correct this issue and they responded with:Thank you for your email.Unfortunately, we are unable to guarantee the colors to match 100% unless the items are purchased as a set.Please let us know if we can be of further assistance.Thank you for shopping at AllHeart.com, Americas Medical Superstore.Sincerely,TerellAllHeart Customer Servicewww.allheart.comI was surprised by this unhelpful email because my scrubs are a set. The Medelita brand scrubs only come in two styles for women "modern fit and performance" and only 3 colors are made. I ordered the modern fit in the same color baltic. This was a set in the same color so not sure why I was given the response above instead of trying to fix the problem. Pretty much their response means "ordering any scrubs from us will not guarantee that the color will match" since all the scrub pieces are sold separately. I would think that ordering the same brand, style and color means that this was ordered as a set.Desired Settlement: I like the scrubs and prefer to get a new set that actually matches, but if this is not possible, then I would like a full refund (including the shipping fee).

Business

Response:

We have reached out to this customer for resolution. We have checked our remaining stock and no color defects have been found. We can reship the top and bottom or process a refund with the return of the items. However the customer would like to proceed. We are waiting on the response of the customer to move forward.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]

Review: 10952563

I am rejecting this response because: