Allheart.com

We have reshipped the items customer stated she was missing from the original order We processed the order to ship overnight at no additional cost and made every attempt to ship the order on Friday, however, the order shipped the following Monday with overnight shipping Customer stated she needed black pants, wine pant and green pant We processed a reshipment for black pants (one came in a set so an extra top was sent) green pant, wine pants to go with the wine tops customer received in errorWhen customer called our customer service again stating she will need another pair of black pants, we processed the reshipment for those pants as well

Revdex.com: I accept your offerHowever, I thought you'd be willing to compensate me for this uncalled for lengthy refund process by giving me the shipping & handling for the order
I have reviewed the response made by the business in reference to complaint ID 11728331, and find that this resolution is satisfactory to me
Regards,
C*** ***

Complaint:
I am rejecting this response because:
Although the company indicates they have issued a credit for the shipping (and subsequently a full refund) no credits have appeared in my account Unless/until this occurs I will not consider the matter resolved.
Regards,
*** M***

Thank you for the opportunity to
address this complaintCustomer satisfaction is our number one priority, and we would like to address these points made by E*** BaileyAt this time we are unable to locate an account for E***, using the credentials provided in the complaintWe do recognize that E*** mentioned in-laws in the complaint, could the account be under someone else’s name?
We did reach out to E*** via phone on 5/19/2916, and left a messageWe can be reached at ###-###-#######-###-#### FREE FREE (Disputes & Resolutions Department)Please leave a message if there is no answer, and a best time and number for us to reach you atWe would like to help you resolve this complaint and appreciate your assistance and patience as we work to do so
Call
Send SMS
Call from mobile
Add to Skype
You'll need Skype CreditFree via Skype

Allheart.com has the worst customer service I have ever experiencedThey shipped my stethoscope, after being back ordered for 4'weeks and had the engraved name misspelled!!!! I returned it weeks ago and am still waiting for a replacement Responses to emails are sporadic and they have very little to say STAY AWAY FROM ALLHEART

With all information provided about the customer, I am still unable to find an order or an account for himAfter reviewing the attachments, it appears his biggest complaint is regarding the shipping and handling chargesThe shipping and handling fees are listed clearly under the FAQ
page and we make them available during the checkout once the ship to address has been providedWe offer many promotions on the website including free shipping on orders over $125, however, the box where the coupon can be entered clearly states only one coupon can be applied per orderYou can see this in the second attachmentWithout any account information, I am unable to see any other concerns with this specific ordersIf I can answer any further questions, please let me know and I’ll be happy to help** **
Communications Specialist, Team Lead Fifth Gear Acquisitions IncA Speed Commerce company

Terrible customer servicePlace order for sets of scrubsOne set came with pants that were not as advertisedCustomer service acknowledged this fact but refused an exchange because I had to top that accompanied it embroideredNOT THE PANTS! just the topWrote a letter to customer service explaining only wanted to exchange for what was advertisedThey flat out refused!

I ordered $of scrubs (tops and bottoms) on April 26, On May 7, I received a package with $of nursing suppliesI sent a couple of emails without a responseI called customer service on May 10th and the representative said to send that package back and she would send my scrubsI sent more emails with the tracking number of the package that I sent back for verificationdays later I called customer service to follow up and the representative said my scrubs would be sent next day airI then received a package but only had one of my items in itI called again on May 17th to check the status and was told my scrubs have not been sentHe could not find any information about my package being incorrect and would not let me directly speak to a supervisor.He said there was nothing that he could do but he could give someone else my numberEven if this mishap gets corrected, I have lost all trust and respect in this company, because I have been repeatedly lied to

I purchased scrubs off this site because they had the best deals and most optionsReviews I saw were goodOnce purchased I ended up not needing the scrubs and requested my shipment to be cancelled since it had not been set to be sent yetThey denied, so when I received them I tried to make them work and they unfortunately were way to big even tho the sizing chart is what I went off ofSo I sent them backThat's were the main issues startedIt took multiple contacts to even get someone to response to meThey informed me I would be refunded in business days (this was weeks after returning)Those days came and goneI contacted them more times and threatened to just report them as fraud to my credit card if they don't refund me, before I finally got another email saying they re-refunded the moneyAnd after all the issues I am still being charged for the return (which is ridiculous at this point since I paid $in shipping and another $to return)They really need to not say that returns will be fully refunded if they really aren'tThey also need better customer service because it's ridiculous it's taking so long to get my money backI just want people to know what they are getting in to when buying from Allheart

My experience with Allheart has been very positiveI placed an order with them and had a couple of customer service issuesThe first issue was that I thought my order processed multiple times and had been charged to my credit card more than once, and the second issue was about overnight shippingBoth times I emailed customer service they responded very quickly and resolved the problemThey were very courteous in their responseVery positive experience and I will continue to buy from them in the future

Case# Re: M*** *** 6pt;" align="left" border="0" cellpadding="0" cellspacing="0" width="723">
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MrP*** placed an order on 5/15/Below are the items that were included on his order Order # AH 1) Littmann Classic II Pediatric Stethoscope W/ Rasp Tube 28” Item # left our warehouse on 6/4/and is expected to be delivered by the end of the day Monday 6/13/via FedEx Tracking# *** Around the time MrP*** placed his order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your order
We understand MrP***‘s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused
We hope that this satisfies MrP***‘s complaint Thank You, T*** *** Office: ###-###-#### On behalf of allheart Customer Service

This customer emailed our customer service department on 7/6/and asked how to make a return. We advised the customer how to return their package. We have received no further communication from this customer. Tracking the return label shows it was scanned by USPS
on 7/27/with no movement since. We are contacting cusotmer for exchange or refund resolution

I ordered a pair of scrubs on November 23rd, I received the scrubs on December 6th, only to find they were too bigI immediately went to my local post office to send back the scrubs with the exchange forms and shipping label that was providedIt is now January 3rd, and I still have not received the exchangeI haven't gotten any emails saying they received my orderNothingI contacted customer service and they keep telling me to call them back at the end of the week as the order should be processed by thenI have called them back countless time asking where my scrubs are and now they are trying to say they never got my scrubs sent back and they cant refund me until I can provide them with a shipping numberI will be cancelling this payment through my credit card company and I feel sorry for those like me who thought this well known website would be trustworthyI will never order scrubs from this website againI should not have to wait months to get scrubs I ordered in November!!!

The customer placed their order on Sunday 7/5 and emailed customer service on Sunday. allheart is not open on Sundays. The email was received and answered on Monday 7/The order had already processed and was unable to be changed. We did advise the customer.
Our F.A.Q's regarding changing or canceling an order does state "We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed" We have reached out to the cusotmer again to offer further assistance

Complaint:
I am rejecting this response because:
The item had never been shipped since playing my order on 5/20/Despite not having shipped the order, they would not let me cancel and refund my money, claiming it was being "processed." On 6/23/after receiving my complaint the business responded indicating I would receive a refund of my orderI have not yet received the refundInstead, they shipped the item on 6/29/I no longer need this item this long after I ordered it as I have purchased a similar item elsewhereI indicated to the business that I intend to return the itemTheir return policy states they do not refund shipping chargesI never wanted this item shipped and I demand that they return my full amount immediatelyI want a full refund including all shipping charges
Regards,
*** K***

I made one order hereIt was only $It was itemsI was supposed to get them in daysCome that time it says online that they are suddenly still waiting on inventoryNext days processing for days and finally shippedI discover that they only shipped itemsSo shipping goes upThen I get the first items and both are too smallThey don't have what I need in larger sizing so I need a full refundI sent them back and immediately called to cancel the other still processing at warehouseThey cannot cancel because it is already processingSo when I get it I send it backAlmost a month later I finally get a refund of only $wtfI emailed them to ask about it and they said that it was because they had to deduct the fee for using their return labelIf I knew it cost so much I would have gone to usps myself to do itWOW what a rip offSo now I am out $of my hard earned money for a migraine and needed it to get materials to make my ownI would give them no stars if I could

Complaint:
I am rejecting this response because:
Again, my response is the sameYour company should honor this and has made no attempt to rectify the situationI will have to take my business elsewhere if we can not come up with a solution.
Regards,
*** G***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because:
The message says that the company has reached out to me, however I have not received and email or a phone call from the company The only thing I have is the original email saying that they will not exchangeI would like to exchange for a set that matches but want to ensure I am not charged any fees for doing this
Regards,
*** ***

Complaint:
I am rejecting this response because:
This company just promised you to refund me money and never didRegards,
*** ***

MrK***,
We apologize for the delay in shipping your orderThe product, style, and size you selected, ships from an alternate warehouse and delays the shipping timeWe have been in the process or relocating our warehouse(s) and we have been in the process of changing our embroidery to a
new location, which has caused the delay in completing your request for engraving on your CLLITTMANNWe upgraded your shipping to overnight deliveryOnce the order ships you will receive an email confirmationWe have taken the steps necessary to follow through with getting your order shipped immediately.Thank you for shopping at allheart.com America's Medical SuperstorePlease let us know if we cold be of further assistance