Allheart.com

This company is not consumer friendlyAvoid getting anything engraved at all costsI got a very expensive Littmann stethoscope engraved and when I received it, the engraving was smaller and in a different location on the head of the stethoscope than what they show you in the preview on their websiteThe script font is teeny tiny and not in the same position as in the previewThey refused to replace or fix this issue stating that anything that is personalized they wouldn't take it backI feel like they just scratched up my brand new stethoscope and called it engravingI'm beyond disappointedI have had a previous stethoscope engraved with script font from another company also on the head of the stethoscope, that was great quality engraving Customer service was not swift or helpful in getting back to me via emailThen when I called they said they were only willing to offer a 10% refund which does nothing for what I spent on this new stethoscopeI tried to leave a review about their poor engraving and they did not put up my review on their web pageThe only reviews they seem to post are good onesIf you google reviews on this company you will find many bad reviews about shipping but especially their customer serviceAvoid the stress and financial cost of dealing with this companyDon't waste your hard earned money on a company that just doesn't care if your happy with their services

Horrible Customer ServiceI originally placed an order on 5/5/When I hadn't received my order 3+ weeks later I emailed Customer Service times with no response after a weekI called customer service and finally received 1/of my order 5+weeks after my original order date
As of today 7/26/I still have not received the rest of my orderI called customer service and immediately the female I spoke with was short and rudeSaid that 2/of my leftover items have been ready to ship for 1+ month, but according to policy they can only ship twice per full orderSo they were holding my items until rest of order became available (with no projection date)Stated I could PAY an additional shipping charge to have the items mailed to me now?!!! So here I am months later with an order that still has not been completed......Needless to say I just cancelled my the remainder of my order and will shop elsewhere from here on outAdditionally, in the beginning, it was never stated to me that 1/of my order was on "backorder", only that they were having warehouse issuesSHOP ELSEWHERE!

Case# #
"margin: 0in 0in 0pt;">Re: D[redacted]
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority
Our records indicate that D[redacted] placed an order on 9/16/Below are the items that were included on the order
Order # AH[redacted]
1) WW STRETCH MOCK WRAP TOP BLACK LGE – QTY 2) WW STRETCH ELASTIC WAIST PANT BLACK MED - QTY 3) UNISEX 38" LAB COAT WHITE XL - QTY
Item # 1, 2, AND was returned by the customer to our customer service department
When D[redacted] had returned this whole order back to our customer service department we had gone ahead and refunded for item # and We had been in contact with the customer because our return policy does advise that we do not accept returns or exchanges for items that have been embroideredAfter further review with this account we have gone ahead and refunded this customer for the two embroidered lab coats in the amount of $The customer did have a $discount on each individual coat which is why they will not be seeing the refund of $requestedPlease allow 3-days for these refunds to show up on their account
We understand MsD[redacted]'s frustration regarding these items, and again apologize for any inconvenience that this may have caused.
We hope that this satisfies D[redacted]'s complaint

Re: C[redacted]
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Re: C[redacted]
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that Carmen placed an order on 4/24/Below are the items that were included on the order Order # AH 1) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 24W – QTY 2) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 26W – QTY Item # and were both returned by customer but when trying to process refund it is saying the credit card on file is declining At this time we are working with our finance department to have a refund check issued to youThis refund check is in the amount of $which is a full refund minus the original shipping and handling charges.We are working on getting this done as soon as possible
We understand MsP[redacted]'s frustration regarding the delayed arrival of this refund, and again apologize for any inconvenience that this may have caused
We hope that this satisfies C[redacted]'s complaint

Case# 11463606 Re: J[redacted]  
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We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. N[redacted] placed an order on 5/2/2016. Below are the items that were included on her order.   Order # AH[redacted]1862   1)Littman Classic III Stethosco Turquoise Tubing – Qty 1   Item # 1 was cancelled on 5/23/2016.   Around the time Ms. N[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. N[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $119.94 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect.
  We hope that this credit satisfies Ms. N[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service
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We have emailed the customer to advise, we have processed a refund for the item.  We have asked the customer to donate or discard the item as we do not wish for it to be returned again. We are unable to resale the item to another customer.  We have asked the customer to allow up to...

48 business hours to see the refund posted to their bank account.

Case# 11513383 Re: K[redacted]  
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. D[redacted] placed an order on 5/26/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) Grace Flare Leg Pant Pewter Lgt – Qty 1 2) Grace Flare Leg Pant Eggplant Lgt – Qty 1 3) Grace Flare Leg Pant Raspberry Lgt – Qty 1 4) Grace Flare Leg Pant Caribbean Lgt – Qty 2 5) Layers Silky Long Sleeve Tee Pewter S – Qty 1 6) Layers Silky Long Sleeve Tee Pewter Xs – Qty 1 7) Layers Silky Long Sleeve Tee Real Teal Xsm – Qty 1 8) Layers Silky Long Sleeve Tee Real Teal Sml – Qty 1 9) Layers Silky Long Sleeve Tee Hot Pink Sml – Qty 1 10) Layers Silky Long Sleeve Tee Hot Pink Xsm – Qty 1 11) Charity Y-Neck Top Raspberry Med – Qty 1 12) Charity Y-neck Top Caribbean Med – Qty 2 13) Charity Y-Neck Top Pewter Med – Qty 1 14) Charity Y-Neck Top Eggplant Med- Qty 1   Item #’s 1-4 & 11-14 are awaiting ship- confirmation and will be shipped out shortly. Item #’s 5-10 left our warehouse on 5/31/2016 and were delivered on 6/6/2016 via FedEx Tracking# [redacted]17820366393.   Around the time Ms. D[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We did receive contact from the customer on 6/7/2016 regarding the status of her order, at this time we offered a partial refund in the amount of $50.95 due to the delay in shipping and Ms. D[redacted] accepted this offer.

I placed an order 4/29 I am still waiting to receive in full almost a month later. I was charged IMMEDIATELY because I paid with Amazon payments (even though I was told in two different places I would be charged only once the items shipped) and despite customer service now admitting the items are in stock, my order continues to sit because they are "waiting on a truck for delivery" (according to customer service). This has been the worst online shopping experience I've ever had with a company. Never, ever again.

We received the first correspondence from the customer on 3/12/2015 and the customer advised us of the issue where she received the wrong item. We responded to the email to see if there was another color for the item she was interested in as a substitution and also offered free shipping on...

her next order for the inconvenience. We received the customer's response on 3/13/15 that she would not like a substitution. A credit for the merchandise was left on customer's account for the amount of $20.99. We received a call on 3/25/15 requesting the credit be changed to a refund. The refund is being issued to the card today.

Our records indicate that Ms...

W[redacted] did order merchandise on 4/10/16. Ms W[redacted] was shipped the pants portion of the order; though our tops are currently on back order due to unexpected and unforeseen increase in order. We do show that a top was shipped and currently in transit, with expected delivery on 5/21/16. We are currently showing that one more top is on back order, and are waiting for supplemental tops to arrive so we can ship this out.

We understand Ms W[redacted]’s frustration at the delayed arrival of these items, and apologize for any inconvenience which may have been experienced. We do offer a 60-day money back guarantee, and should Ms W[redacted] wish to return merchandise for credit we can certainly do so.
We have spoken to Ms W[redacted] via phone, and she has agreed to a one-time courtesy refund of $25.00 which includes waived shipping costs. Customer satisfaction is our number one priority, and we feel this is an adequate accommodation in exchange for the long waiting time.
We hope that this satisfies the customer complaint.

I have had an extremely negative experience with this company. One month ago I filled out a form online to begin the process to order scrub tops with a custom logo. As the form requested, I filled out all of my information and uploaded my logo.
After a week of no response, I wrote to customer service asking for help. They responded with an automated reply about bulk ordering, which was not what I had asked for/needed. Over the next two weeks I replied to customer service trying to explain and move the process forward with no response.
I finally called customer service, and they gave me the direct email of Linda [redacted], the woman who was to help me directly. I wrote to Linda that day, listing the number of tops, the sizes, and my request for the embroidery of the logo. That was two weeks ago, and Linda has never responded to me.
Today I call customer service one more time and asked immediately to speak to a supervisor. The associate, Nicole, argued that she could not connect me without hearing all of the details. I complied, and she still told me I could not speak to him. Finally, after I insisted, she transferred me.
The supervisor, Ben, asked me for the problem which I again outlined. Without any apology for the very bad customer service, he explained three different times that logos take 45 days to process and why. In between these explanations, I tried to explain that not only did no one explain that to me, but that my ultimate frustration was that I was ignored repeatedly by his employees.
It was Ben's complete unwillingness to apologize for the company's rudeness that was the most surprising. Perhaps I should have given up long ago and made a mistake giving the company the benefit of the doubt. If I had read other terrible reviews of the company that I'm now finding online, I would have saved myself a lot of time. I hope this is helpful to others.

It has been a week and 2 days sence I ordered my maternity scrub top. I had just called to see where it is and to find out it hasn't even been shipped out yet. My baby isn't getting any smaller and my current scrub top is not getting any bigger. I am very fusterated with their delivery process. The stores around me do not have the maternity scrub top I need. I counted on this to take at the most a week but I am in for much longer. I will never order from this company again.

Product arrived significantly later than promised. Embroidery was incorrectly placed and not consistent between identical products with identical embroidery. Returns form is very not user friendly and the return processing time is much longer than similar companies I have dealt with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10558647, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have waited over three weeks for an order that said my items were in stock due to a warehouse move that I was not informed about prior to ordering. This is the worst customer service I have ever experienced.

Case# 11517359 Re: S[redacted]  
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We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. K[redacted] placed an order on 5/20/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) Knot Button 40” Ipad Lab Coat White 038 – Qty 1   Item # 1 is currently awaiting shipment confirmation, as the stock at the warehouse is being replenished..   Around the time Ms. K[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. K[redacted]’s frustrations regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested a full refund to be applied back onto her Amazon account.  
  We hope that this credit satisfies Ms. K[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

Case# 11529373 Re: M[redacted]  
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We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. G[redacted]’s last order placed with us was on 2/14/2016.   Around the time Ms. G[redacted]’s placed her last order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. G[redacted]’s frustration regarding the gift certificate she was not able to redeem; we apologize for this inconvenience as this was sent in error. We would like to offer 10% off Ms. G[redacted]’s next order with free shipping and handling.
  We hope that this satisfies Ms. G[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

I had purchased a set of scrubs that I was needing within a week or so! On website it stated it was in stock, so I placed my order to come find out 24 hours later that it was out of stock! They had already taken the money out of my bank account, had no idea when it would be shipped, no tracking or anything. Called customer service and canceled order they stated I will get a refund within 3 business days and a week later nothing has been posted. So I called customer service once again the rep had stated it would take a week to get my refund (which by now has been a week) still nothing. I have called and called customer service just to be hung up on and talked to in circles. No one has answers to where my money is. Now I have lost 50.00 and have no uniforms. This business has no sense what so ever!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11461745, and find that this resolution is satisfactory to me.
Regards,
[redacted]...

First and last time ever ordering from this company. HORRID customer service. I ordered maternity scrubs, had to return due to size. I tracked my package and knew when it delivered. It took this company nearly 2 weeks to reprocess my order. When I emailed to check on the order, I received generic information.
It took AllHeart nearly 4 weeks to get my order back to me!!
I paid for 2 day shipping, what a joke. I got my package a week later. And my resent package?? Yeah took that nearly 4 days to get to me too.
Never Ever EVER again. I will make sure that every nurse I work with does NOT order from this company. I will make sure my company doesn't order from this company either. Not worth the headache and complete lack of any form of customer service.