Allheart.com

Cusotmer called on 8/12/15 to our cusotmer service department and stated her stethoscope was damaged.  We requested photos of the damage to assist the customer better. We have not received any emails from the cusotmer.  We reshiped the stethoscope without receipt of the photos with FedEx 2 day air. We have asked that she return the damaged stethoscope and we will waive the return postage.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 11086320, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Mr. D[redacted],
Based on the information we have on file, our last active order for you was 11/30/15, which did not include an order for any of the stethoscopes we offer. We would like to resolve the matter for you. We would need further information from you. Is it possible that the order was placed under a different name for billing purposes? We noticed in your response to us that the scope was a gift. We would need proof of purchase in order to determine if the stethoscope is still under warranty. If you did not purchase from allheart.com, you may contact LITTMANN customer service at ###-###-####, you would be required to provide proof of purchase. If you can review our website http://www.allheart.com/all-littmann/ and provide further information on the style of scope, we may be able to provide replacement ear pieces. You may contact us at [email protected] or by calling ###-###-####, Monday-Friday 8 a.m.-4:30 p.m. CST.

Case# 11540294 Re: C[redacted]   6pt;" align="left" border="0" cellpadding="0" cellspacing="0" width="723">
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. Duncan placed an order on 5/30/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) V-Neck Top Navy Xlg – Qty 1 2) Straight Leg Cargo Pant Navy Xlg – Qty 1 3) Faith Multi-Pocket Cargo Pant Charcoal Xlg – Qty 1 4) Patience Curved Notch Top Charcoal Xlg – Qty 1     Item #s 1 -4 left our warehouse on 6/4/2016 and were delivered on 6/9/2016 via FedEx Tracking# [redacted]17820449751.   Around the time Ms. Duncan placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. Duncan’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer regarding her shipment status on 6/23/2016. On 6/30/2016 we issued a full refund back onto her Visa card, we quote a 3-5 business day timeframe for the credit to reflect back onto the customer’s account.
  We hope that this satisfies Ms. Duncan’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

Complaint: 11513383
I am rejecting this response because:
 
Regards,
[redacted] What they stated in their response has yet to happen. Very dishonest company. This company contacted me via email to inform me that the remaining items in my order would be shipped by June 25th. Today is the 28th. When I call I cannot get to a supervisor. When I spoke to a representative I was informed that they would forward my info to their superior. I have not heard anything from that supervisor. I responded to the email I received. It has been over 48 hours no response. I am extremely upset re this matter because had they been upfront re their warehouse issue I would not have placed the order with them. Now I am stuck waiting because will take too long at this time to order personalized goods from another company.

Tell us why here... Case# 11513383
Re: K[redacted]
 
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We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. D[redacted] placed an order on 5/26/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) Grace Flare Leg Pant Pewter Lgt – Qty 1 2) Grace Flare Leg Pant Eggplant Lgt – Qty 1 3) Grace Flare Leg Pant Raspberry Lgt – Qty 1 4) Grace Flare Leg Pant Caribbean Lgt – Qty 2 5) Layers Silky Long Sleeve Tee Pewter S – Qty 1 6) Layers Silky Long Sleeve Tee Pewter Xs – Qty 1 7) Layers Silky Long Sleeve Tee Real Teal Xsm – Qty 1 8) Layers Silky Long Sleeve Tee Real Teal Sml – Qty 1 9) Layers Silky Long Sleeve Tee Hot Pink Sml – Qty 1 10) Layers Silky Long Sleeve Tee Hot Pink Xsm – Qty 1 11) Charity Y-Neck Top Raspberry Med – Qty 1 12) Charity Y-neck Top Caribbean Med – Qty 2 13) Charity Y-Neck Top Pewter Med – Qty 1 14) Charity Y-Neck Top Eggplant Med- Qty 1   Item #’s 1-4 & 11-14 are awaiting ship- confirmation and will be shipped out shortly. Item #’s 5-10 left our warehouse on 5/31/2016 and were delivered on 6/6/2016 via FedEx Tracking# [redacted]17820366393.   Around the time Ms. D[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We did receive contact from the customer on 6/7/2016 regarding the status of her order, at this time we offered a partial refund in the amount of $50.95 due to the delay in shipping and Ms. D[redacted] accepted this offer.
We understand Ms. D[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse.
  We hope that this satisfies Ms. D[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

Ms. L[redacted] placed an order on Saturday December 19.  The order processed on Monday, December 21, the next business day, however, the item(s) were on a slight backorder until 12/28/2015 when they shipped via economy shipping with tracking number 9[redacted]14[redacted]1.  The package may...

be tracked via www.fedex.com.  It is expected to deliver on 1/6/2016 by end of day. We have notified customer of the tracking.

We would like to again explain that the shipping and handling fees are clearly listed under our FAQ page and are also made available during the checkout process. The fee includes picking, packing, materials, handling, and insurance on the package; it is based on the subtotal of the item(s). Both the coupon and the checkout page advise that only one coupon can be applied per order. This is also listed on any promotional emails that are sent. Due to your inconvenience, we would be happy to offer a one time appeasement of $5 flat rate shipping in combination with the coupons listed on your previous screen shots on the two orders you attempted to place.

I am rejecting this response because: According to my account, my wife's stethescope is still in the warehouse waiting to ship. Her first day of nursing school was Monday 5/23. It is currently...

5/26, 34 days after we made our order. This needs to be shipped immediately and I believe some sort of discount should be offered as the product was not delivered in the original time frame promised or even after the complaint when stated that it would be shipped the next day (5/24)! We have had to show our nursing instructor what is happening so that my wife is not losing credit in class for not having what we were instructed. We are very unsatisfied with this company and will never order from them again. 34 days and still no product is completely unacceptable.
Regards,
[redacted]

Probably the most negative online consumer experience I've ever had. Originally ordered a stethoscope kit with some accessories for my soon-to-be wife on May 3rd, hoping it would be in time for mother's day, but was expecting sometime the following week. I paid through Amazon, total was like 80 bucks. Order confirmed, email said it was in stock at an alternate warehouse and to expect some delays. Fine, sounds good. Received an email a couple days later saying they were moving warehouses and that everything 'not personalized' would be in the mail by May 10th. May 11th rolls around, no update to my order online so I call. Speak with Belinda. Belinda informs me that yes, they have had some serious delays, but my order is on a truck and I will have a tracking number in 24 hours. 48 hours go by. I call again. Speak with Phil (May have been Bill, he mumbled a lot), he puts me on hold for 20min+ to tell me that they don't have my order in stock and that they're not sure when they'll get it, but they'll discount my shipping if I wait indefinitely for them to get the item back...Then I begin thinking, wait...didn't they charge me already? Sure enough, already charged for a product they don't even have. So I speak with Amazon, who says that they're able to NOT accept the payment until they're ready to ship, the rep says just about everyone they do business with does it that way. So I tell Phil that at this point I would like to backtrack the order, rather then filling a claim through Amazon, he says he'll pass it up to his supervisor and I'll see my money back in 3-5 business days. This was on 5/13/2016. I called them back today, spoke with Nicole. She pulled up my order and said nothing had been done to it, when I asked to speak to a supervisor, I was told that they were busy and could not speak with me. I said I'd be happy to wait, Nicole said the supervisors would tell me the exact same thing she was telling me, but that she personally put in the refund to Amazon. So I'm now back to waiting for them to maybe put in the request form to Amazon while they have my 80 bucks. If you took the time to read this review, I want to say thank you and I would recommend you seriously reconsider another online retailer before giving your hard-earned money to this one. Way to move your warehouse during one of your potential busiest weekends, charge me for a product you don't even know when you're going to get back, and be totally non-communicative about it afterwards. I hope word-of-mouth isn't how you're looking to expand your clientele. (Also, way to publicly identify others by name who're reviewing your company via this website)

Truly one of the worst companies I have ever dealt with. Took 6 weeks to fulfill and ship an order, during which time I moved cross country. Despite many, many calls and emails they would or could not change delivery address. I needed the item more quickly so I purchased from another vendor and returned the item to All Heart, after no response for weeks I emailed only to find out they had received the item but would issue no refund because it was a "late return."
Throughout, customer service has been unapologetic, antagonistic, rude, and utterly unhelpful. Will never, ever shop with them again, and would advise anyone else to stay far, far away.

Case# 11452768 Re: L[redacted]  
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We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. Snyder placed an order on 5/3/2016. Below are the items that were included on her order.   Order # AH[redacted]   1)Workwear V-Neck 2Pkt Top Dandelion M – Qty 1 2)Workwear V-Neck 2Pkt Top Grey M – Qty 1 3) Workwear V-Neck 2Pkt Top Shocking Pink M – Qty 1 4) Workwear V-Neck 2Pkt Top teal Blue L – Qty 1 5) Workwear V-Neck 2Pkt Top Purple Passion Med – Qty 1 6) Workwear V-neck 2Pkt Top Purple Passion Lge – Qty 1 7) Cherokee Workwear Low Rise Pan Dandelion M – Qty 1 8) Cherokee Workwear Low Rise Pan Grey M – Qty 1 9) Cherokee Workwear Low Rise Pan Red M – Qty 1 10) Cherokee Workwear Low Rise Pan Shocking Pink M – Qty 1 11) Cherokee Workwear Low Rise Pan Purple Passion Med – Qty 1 12) Cherokee Petite Workwear Low R teal Blue Lge – Qty 1 13) Cherokee Workwear Low Rise Pan Purple Passion Lge – Qty 1     Item #’s 1 – 10 were cancelled on 5/10/2016. Item #’s 11-13 left our warehouse on 5/17/2016 and were delivered on 5/20/2016 via FedEx Tracking# [redacted]17820097433.   Around the time Ms. Snyder placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. Snyder’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $200.83 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect.
    We hope that this credit satisfies Ms. Snyder’s complaint.     Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service
   
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I placed an order for a stethoscope that was scheduled to be delivered on 5/14/16. It did not arrive on time. I called customer service and the shipping charge was to be refunded and I was told the item was in the warehouse awaiting shipment. I called on 5/25/16 and I was told it was still in the warehouse awaiting shipment. The customer service assistant said it would be shipped overnight but to call back in 24 hours to check the status. I called back on 5/31/16 and this person said it was still awaiting shipment and that a request would be sent to the warehouse to expedite the item. She also said to call back in 24 hours to check the status. This is our first order with this company. I have read previous posts where the customer was refunded for the item. We placed an order and expect it to be shipped. It is time this company is held accountable for its actions. If they cannot fill the orders being placed due to reorganization then they need to stop taking orders! Order number ah**SSN**

Ordered 5 sets of scrubs from them, they were too large, called and wanted to exchange them for a different size. Spoke to the supervisor DAVID who confirmed that I will get my replacement scrubs within 2 days. 3 days later, nothing was shipped. I never received an email with a return receipt either. Totally unprofessional.

Complaint: 11529373
I am rejecting this response because:
I believe they should honor more than 10% off of what was sent to me. Allheart.com was a horrendously confusing website, which I do spend a lot of money with. Allheart.com never has free shipping, so that 10% would simply go to shipping. I don't feel it is an appropriate response. The way the rewards page was set up on Allheart.com never indicated expiration. It was constantly a trial to input your "code" for your reward. I assumed this reward e-mail that was sent to me for $95 was an accumulation of the rewards listed on the site. When I went to use it I was denied. Allheart.com never reached out to me to indicate they had sent an e-mail in error. Therefore I feel as though I must reject your response. I may consider taking my business elsewhere.
Regards,
[redacted]

Customer placed their order on 2/16 and the item was shipped the same business day from our warehouse. The customer emailed us on 2/21 to advise the package had not yet been received. A refund was issued in the amount of $35.96 (this included the shipping and handling cost of $32.99 as well as the...

taxes of $2.97) as they had not received the package within the 2 business days. We responded to the email on 2/22 about the refund and that we were investigating the tracking issue. The tracking information was also reviewed and showed it was stuck in Memphis, TN since 2/18 due to weather conditions. The customer responded to the email on 2/22 to advise he did not want the package returned. The email correspondence did not mention that the item was being returned. We responded to the email on 2/23 to advise of the reason for the delay and to again advise of the refund. The tracking information shows the package was delivered on 2/23.

Case# 11528284 Re: T[redacted]   6pt;" align="left" border="0" cellpadding="0" cellspacing="0" width="723">
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. M[redacted] placed an order on 5/20/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) Men’s Twill Lab Coat “37” White 36” – Qty 1     Item # 1 is awaiting shipping confirmation, and will be shipped out as soon as the stock at the warehouse is replenished.   Around the time Ms. M[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. M[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer on 6/20/2016 checking on the status of her order, at this time we submitted a refund request through Amazon for the amount of $19.99 shipping charge. At this time we have processed a full refund back onto her Amazon account for the inconvenience.
    We hope that this credit satisfies Ms. M[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

Case# 11479125 Re: S[redacted]  
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We appreciate the opportunity to addr
Case# 11479125
Re: S[redacted]
 
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. L[redacted] placed an order on 5/5/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) Flat Tie Front Cargo Pant Ciel Blue Xsp Qty 2 2) Mock Wrap V-Neck Top Ciel Blue Sml – Qty 2 3) Crew Neck T-Shirt Dark Marl Gray Sml – Qty 2     Item #s 1 & 2 were cancelled and refunded. Item # 3 left our warehouse on 5/25/2016 and was delivered on 6/3/2016 via FedEx Tracking# [redacted]17820284932.   Around the time Ms.L[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfort[redacted]tely, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. L[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse.
  We hope that this satisfies Ms. L[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
ess this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. L[redacted] placed an order on 5/5/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) Flat Tie Front Cargo Pant Ciel Blue Xsp Qty 2 2) Mock Wrap V-Neck Top Ciel Blue Sml – Qty 2 3) Crew Neck T-Shirt Dark Marl Gray Sml – Qty 2     Item #s 1 & 2 were cancelled and refunded. Item # 3 left our warehouse on 5/25/2016 and was delivered on 6/3/2016 via FedEx Tracking# [redacted]17820284932.   Around the time Ms.L[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfort[redacted]tely, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order.
We understand Ms. L[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse.
  We hope that this satisfies Ms. L[redacted]’s complaint.   Thank You, [redacted] Office: ###-###-#### On behalf of allheart Customer Service

We have reshipped the items customer stated she was missing from the original order.  We processed the order to ship overnight at no additional cost and made every attempt to ship the order on Friday, however, the order shipped the following Monday with overnight shipping. ...

Customer stated she needed 3 black pants, 1 wine pant and 1 green pant.  We processed a reshipment for 3 black pants (one came in a set so an extra top was sent) 1 green pant, 2 wine pants to go with the 2 wine tops customer received in error. When customer called our customer service again stating she will need another pair of black pants, we processed the reshipment for those pants as well.

Complaint: 10418271
I am rejecting this response because:   1) Charging a grossly inflated “shipping charge” of $24.99, when it really costs $5 to ship the item
and which instead contains an adder of nearly 10% that is partially based on
product cost, and comes into effect when the customer tries to invoke any coupon,
and is not adequately disclosed until checkout, constitute misrepresentation. 2) Contrary to the assertion in the business' response, No reasonable customer would consider "Free shipping on orders over $125" to be a "coupon item".3) Virtually all of the discounts I have seen offered in their e-mail ads are shams, because invoking them eliminates the offer of free shipping  and thereby subjects the customer to a "shipping charge" that is inflated by an amount nearly comparable to the discount - thereby effectively nullifying the purported discount.4) Other customers' reviews confirm the above practices, and more serious ones - see, for example http://www.resellerratings.com/store/AllHeart
Regards,
[redacted], PhD.